The service here is ABSOLUTELY RIDICULOUS. Not only are they rude, they make you feel like you're in an uncomfortable, hostile, environment. I hope they close this location, before another customer leaves crying. read more

Food was standard for a bdubs and the facility was practically brand new. However the service was just HORRIBLE. We were here for over an hour and a half on lunch and that's time we don't have. They weren't crowded either. Food took forever to come out, took forever to get the check...all in all just a rough experience. A customer by us had to have all of their food plated as to go before it even came out because it was taking so long. Only gave a 2 stars because the food was decent. read more

I not think they should even get a star slowest place in the world the waitress suck 1.5 waiting on food just to be told they don't have something on the menu which my son didn't eat no drink the whole time this place needs to be closed!!! read more

Kristen was a great server. Fun, friendly and knowledgeable. The food was 45 minutes to arrive at the table. Not Kirsten's fault but the place is a little slow. The burgers and salads were all good and tasty. Will probably not return due to the loud noise level. read more

Absolutely horrible! Ordered ahead and food was supposed to be ready in 25 minutes. Arrived to pickup 30 minutes later and the food took an additional 28 minutes. For one order of 10 wings. Never coming back. read more

I go to numerous BWWs and this was one of the more forgettable ones. It didn't have that cozy feeling that others have and it has weird sections where you cannot see the whole place. The bar in the middle was weird too as it felt like the restaurant was built around it, instead of around the TVs that scatter the walls like other BWWs. The staff pretty much ignored us while we were there and it took a while to get the food, but the food was still really good. We would probably come back to this one, but there are a few other eateries down this block we may go to first. read more

https://scontent-atl.xx.fbcdn.net/hphotos-xpf1/v/t1.0-9/11182169_10205718339350333_8864504165694534288_n.jpg?oh=5071efa52f070be7287ac8cd1ba15d54&oe=55DC18D5 This was the first visit to this restaurant. The waitress was nice and polite. The food order was delivered in a timely fashion. The problem was the food quality and taste. My wife and I ordered wings. With the wings came celery and carrots. The celery had brown ends and the carrots had a "foreign" taste to them. I pointed this out to the waitress and she "sorry" and did not offer to replace them. The wings were fatty and much hotter than we expected medium to be. No management ever came by and I got the feeling that this restaurant IS NOT CUSTOMER friendly. I wish Hooters would come to Monroe. read more

Horrible! From the moment we walked in the door, the hostess was unfriendly and snobbish. Took at least 10 minutes to place a drink order. The pitchers of beer were warm. I can't believe they charge extra for celery and carrots! The worst part was when the waitress/bartender came to refill my water glass she stuck her thumb in my cup! NASTY!! read more

Just a terribly run place. It's a place to hire young folks and just let them make it a club house. As a customer you are secondary to the happiness of the mindless folks waiting on you. Send the staff to Chick-fil-A for a week and maybe you could turn the corner. Sux, sux, sux. There is absolutely no leadership here. read more

Nice place - service was fast and friendly. No wait on a Sunday. Super clean bathrooms. I had the mango hab wings. They were hot and sweet. read more

The only reason this place got one star is 1) because I couldn't give it zero and 2) because the food was good. At 5:00, we walk in to an empty hostess station. We stand there for a solid 5 minutes. I'm looking around for someone to notice us but no one comes (btw, there was more than enough staff there just standing/walking around). While we are standing there, we notice there is a till (cash register) just sitting on the counter with money in it...yep. We should've left then. We finally get seated at a wet, still sticky table. Sit for another 10 minutes waiting on a waitress to come get our drink order. Finally gets us our drinks, gives my 7 year old sweet tea when we asked for Sierra Mist. She finally comes back around for our food order around 5:30. And we wait, and wait, and wait. 6:15...we get our food! Yes, 45 minutes later! We have been in this restaurant for over an hour!!! Oh, btw, the restaurant was not busy at all and like I previously stated, there were more than enough people working. We get an apology from the waitress but no visit from the manager, nothing done to try to "make it right". We will NEVER go here again! Just as a side note, every BWW I've been to in various states and cities has horrible service and long wait times....this however, was a whole different story! read more

My "15 minutes or free" order took 45 minutes. Never saw my waitress during that time. Bartender plopped my food on the table and kept on walking. I'm guessing it was sitting at the bar because it was cold. Waitress finally came by set a Coke on the table, and kept walking. I wasn't drinking Coke, I was drinking unsweetened tea. If she stopped and actually spoke to me, she might have noticed the lemon and Splenda that was next to my glass. Then brought me the bill. I reminded her this was way past their guarantee. She said she would get the manager. Manager never came. After 20 minutes she took the bill and said don't worry about it. read more

All the waitresses have nothing but attitude no napkins no utensils no appetizer for 50mins with the place being half empty when the ultimate nachos arrived there was nothing but lettuce on them and asking for some assistance doesn't work in this place read more

Friday night and was surprised to see that this place wasn't packed like most restaurants on a Friday night, but we've been to BWW before and felt lucky. Server was pleasant but the wait for our food was insane! We ordered an appetizer, I would rate it a 5/10... the boneless wings were more beading than chicken, the nachos were pretty much bare and the cheese sticks and onion rings were good. I ordered a salad as my entree and the chicken was so tough I could hardly pierce it with my fork... the to-go line was ridiculous- people were yelling for help. Needless to say, this location needs a lot of attention and work! read more

If I could give this restaurant zero stars then that is what they would get. This is the last time that we will visit this location. The last couple of visits have been less than great. Our waitress Maddie took our order first the drinks. I had to ask about my beer. We were two of appx 4 couples in the restaurant and a couple at the bar. When we got our wings Maddie came back a few minutes later and left us our check and said if we wanted anything else to ask. It wa enjoyed the tip from the cash we left, 3 cents. Should have complained while we were there. I tried to call and got a busy signal. Very dissatisfied with the service, however I also emailed the corporate office. read more

We normally come here every few weeks. But tonight was horrible. Came in at 7:30 and just finished our meal after it took almost an hour to arrive (it's 9:18). Service all around was slow. Should have gone to Matthews. read more

Me & my friend ordered delivery from this place earlier today. I ordered two sides of celery & ranch, also 3 hot sauces & 4 extra ranch. We got none of that. I called them back FIVE TIMES and each time the phone rang for 1 minute with no answer. I get that delivery is through door dash, but it is BWW responsibility to make sure the order is put together correctly.. it is also their responsibility to answer the phone when business is calling. I'll be sure to never order delivery through this particular Buffalo wild wings again, just from this one experience due to the fact that they failed to even answer the phone. Very disappointed. read more

Waited up front for 5 mins at hostess stand with no help so we sat ourselves and sat for another 10 minutes without any help. Servers didn't even acknowledge our presence. Never had worse service!! We walked out with no acknowledgement even though the take out desk had 3 employees hanging out on their phones obviously not busy. read more

Very slow day and had a good experience quite some time ago so we thought we would go back. NOT a repeat of previous time. Slow response from wait staff even though they were only about half capacity. The food was nothing like before. I would swear it was all microwaved appetizers. The chicken bites were overcooked and cheese sticks were rubbery. I was starving and was able to force down only half. Then it took 10 minutes just to get check and pay. Not going back read more

Don't waste your time eating at this turd hole. Crappy service dry wings boneless wings had no sauce on them. Only positive is the tv's

I would be remiss if I did not shout out Alissa for her amazing customer service. My cousin and I stopped by for a few wings following my hooding ceremony. We were shocked to learn that Alissa had only been working there for a few weeks. She was extremely kind, attentive, and patient. Much luck to you and all of your dreams, Alissa. read more

AWFUL MANAGEMENT! FILTHY EXPERIENCE! Do not eat here. We arrived at Buffalo Wild Wings at 1:30 3/11/15 hoping to have some appetizers while watching the Carolina game, expecting a fun atmosphere and good food. We had anything but that. We started off ordering a martini and a side salad. When our martinis arrived, we had drank them not realizing they weren't what we ordered. Our waitress came back to our table apologizing for the wrong drink and said the martinis we were currently drinking would be on the house and she would correct our drink. A few minutes later, the waitress came back, literally took the martini out of our hands while drinking and replaced them. We assumed that on the house meant that we would be able to keep both especially since we had already drank from them. Also, when we received our salads, there were DEAD ANTS in our salad. The manager made his appearance for the first time and only offered for us to have a fresh salad. Why would we want another salad from the same lettuce batch that had the dead ant?? We felt as paying customers we were mistreated and wronged. I have never done this before, working in the food industry before for so many years, but this was just too appalling not to post. Avoid this restaurant at all costs. read more

Place was dead but we waited 20 min to be seated because they only had two servers. You would think that on a Sat night they would have more than two servers. I'm not surprised when this place has an overall two star rating. Food was ok. Management needs to get their act together. read more

We came here and the table wasn't wiped, they didn't seat us, they told us to pick our seat. The food was good, I will come back but I hope for a better service. We were told they had new tablets for my kids and there weren't any. I'm kind of mad about that but over all coming here was okay. read more

ABSOLUTLEY DO NOT EAT HERE ! I'm honestly shocked this place is still open. Service and management is terrible we had bug flying around us the whole time that we were eating . The managers were literally sitting down at the bar just sitting on there phones. The server argued with me about how he forgot to give us a side of our food and after I brought it to his attention I could see him going over to where all the coworkers were sitting at the bar and talking crap about me. As a previous employee I'm honestly embarrassed about how down hill this place went. They need the old management back, it's sad when you go some where when there should a big rush and there's only one other table in the whole restaurant. read more

Literally the worst service I've ever gotten at a BWW....actually any restaurant ever. I asked what seasonal/craft beers were on tap and our server literally said "I dunno I don't like beer." Then brought everyone the wrong beers and tried to convince our table that everyone got what they ordered. Also at the end, I ordered carry out for my roommate and it was forgotten. I had to ask the host where my food was 30 mins later because my server never came back. read more

All there food there is frozen, nothing's fresh! The one thing that should be frozen wasn't the mozzarella sticks were defrosted too soon and all the cheese ran out of it, all I tasted was breading....do yourself a favor and find a better wing spot or just order drinks I don't know how u can mess up cheese and spinach dip but they managed to do it. Ew read more

Best place to eat if you want free food. Theu never make the time limit for lunch. Go get you a free meal on them if you don't mind a little(long) wait. Doesn't require it to be busy for the free meal. Enjoy. read more

The service is utterly terrible. It's dirty, service again is terrible, wait times to even get a sweet tea took 20 minutes. And it was super slow...Our waitress checked on us maybe 2. MAYBE. Our silverware also had dry chili stuck. And my sweet tea had a piece of dirty plastic. Never again will I come here. All I wanted was some wings and I got plastic in my drink and dried chili on my silverware. read more

Why anyone would come here is beyond me. It is the epitome of a chain restaurant; over priced with below average food and service. I ordered a top shelf margarita and asked for light ice, since there are no prices on the menu for the drinks, I assumed it would be a decent size with good taste. My drink was a 1/3rd full and I was told "that is what happens when you order light ice", it was awful and almost $11!! Horrible service at the bar. My buffalito's came out with onions after I specifically asked for no pico de gallo/onions. This is just one example of 3 horrible visits. We have finally learned our lesson! read more

Went here for dinner last night, the waitress wasn't very good and the wings were literally cold like they had been sitting there and they threw some sauce on them. The fries were dry and cold as well. It would be different if they were slammed but there was literally only 5 other tables. The one in Matthews is much better. read more

Just as good as the other locations. Great food, atmosphere, and trivia. I always recommend the buffalo chicken ranch wrap, it's delicious especially if you're not in the mood for wings. If you need any assistance they have a captain named Isaac and Carlos who are both very knowledgable and has a great personality. Will be back time and time again for the trivia. read more

Awful service!!! Every time I go there it takes forever. Went in last night, waited 30 minutes, and nobody even came to our table! The waitress walked by us multiple times and didn't even say anything. Walked up and explained what happened...they said "oh sorry" and took our menus! We left and went somewhere else instead.... read more

When this restaurant first opened it was great but for some reason I feel like it has gone downhill lately We ordered chips and salsa as an appetizer and it was barely enough to feed one person. The salsa was just poured out of a jar, nothing special at all. It took about 45 minutes to get our food and the restaurant didn't appear busy. When the food finally came out it was just ok. Kinda cold and just blah. Not worth the 49$ bill to feed 3 people. On a positive note they do have really good wings and onion rings! I assume it would be a great place to go to drink, eat wings and watch a game or fight but for a family dinner not so much. read more

The boneless wings are the most terrible wings I have ever eaten, there is more crust on the wings than the meat itself. I am pretty sure they get an ounce of meat and deep fry it 5 times over. Definitely not worth 13 dollars. At this point, I'm not really sure if I'm really full or my stomach just hurts. But the service was good. read more

Sat for 20 min without a server even asking us what we wanted to drink at 9:00 on Tuesday May 17th. When we had enough and decided to leave I decided to let the manager know so that hopefully that he might correct the problem. No where to be found. Then I called the placed and asked for a manager. Sat on the phone until they picked up and waited an additional 7 min on hold as we were being seated at chili's and finally gave up. I will not be trying them again. read more

Buffalo Wild Wings - None of my money will be going here. - Chicken Wings Near Me - Monroe, North Carolina

The worst meal we have had all year. Overcooked wings. Over cooked burger. Slow service.

Very crowded. A new restaurant in Monroe and the place is crazy crowded. The wings are fine. The waiter seemed dis interested and got a few of our things wrong. One of our party complained and the manager gave a credit. That was nice but they should have done it without the complaint. read more

Lunch time...day after Christmas.. walked in door...wondered if anyone was even working.. There were a few customers seated.. prob 3 min passed before someone come to seat us...then approx. 8 minutes before waitress come to get drink order...at which time we went ahead and ordered food and drinks...5 wing snack...and chicken tenders,,, Literally there were 3 people at the bar....and maybe a half dozen tables with people... 25 minutes LATER we had STILL not been served...(def not the waitresses fault.. she was literally running her self to death refilling drinks..to her tables because 4 of them didn't have their food and they were there before us!).... ITS A WING restaurant!! .... We got up and left after spending 45 min there...Left $ for the tea..,and the tip... but totally will NEVER waste our time on this location EVER again..., I could have cooked it at home in less time... read more

Terrible service. Food is basic. Servers and management are very slack. Wont go here anymore.