If I could give 0 stars, I would. My order was wrong, the wings were cold, and the service was extremely slow. Bless the server's heart -- she was clearly stressed and trying her best -- but the place was managed horribly. There weren't enough servers for each section, the food came out cold, and the wings were a bit hard. I tried to give the server grace because they seemed understaffed, but the whole experience honestly killed my appetite. read more

You can tell some of the workers ignore customers, the service is terrible I don't remember being this bad

Let's see, went to Buffalo Wild Wings because we got a gift card for Christmas. When the waiter took our drink order, I ask for wine and was told they only carry beer but their menu has wine listed. So I settled for a Pepsi, a few minutes later he came back and said they were out of Pepsi, sprint, and Root-beer, I ended up with a pink lemonade! My brother in law asked for a draft beer, Bud Light, which they brought, when he asked for a second one he was told, they where out of draft beer and only had bud light in a can, which he got. Well the beer was warm and you could tell that they had just placed it in the fridge because the bottle was just getting cold. When we finally placed our order, my brother in law and were going to share the sample appetizer plater, guess what???. They were out of crispy chicken dippers, so we picked something else. Last straw was someone orders a side salad, that they never got. By the way, we also saw a few waitresses carrying bag of ice that looked like they got at the grocery store. Not sure what is going on at this location, but it looks like poor planning if you are running out of drinks and food. I will not be going back. read more

This is the WORSE location you could go to, ever. The new bar area in the back is really nice and spacious with indoor and outdoor seating, BUT the service is HORRIBLE. I had to go to the bar and order a drink. I came to watch the opening Laker game and it is still half empty with the worse service ever. The server literally never came and served me at my table. Didn't even look my way or acknowledge me. Shittiest BWW, ever. Do not come to this location if you want a good experience. read more

genuinely the worst service i've ever received. we came in and no one was there to help us for a while. we then sat down and waited another 20 minutes to be approached by anyone. the wait for the food was even longer and it came out cold. the worst part was after eating our food, we didn't get our check for half an hour after we asked for it. we just watched as the waiter was walking around and checking on every table but ours. it wasn't even really packed so i have no idea what their excuse is for the terrible service. we wasted our time and money coming here. read more

We came in around 7 PM on Tuesday, May 28, and it was downhill from the start. It took a while just to get our order taken. Our server was polite at first, but after that, we were completely ignored, no one checked on us the entire time. We waited over an hour for our food, and even then, it didn't all come out at the same time. The portions were very small. The fries were literally just a small handful, and when we asked if that was the normal amount, we were told yes, no explanation. After we finished eating, we were ignored again. No one brought the check, so we asked the hostess, who didn't say a word. Eventually, our original server came by and silently dropped off the bill. Then we waited again for our card, which was finally returned by a different employee who slammed it on the table and walked away without saying a thing. Yes, it was a bit busy, but not busy enough to justify such a long wait or the consistently rude behavior from every employee we interacted with. Not a smile, not a thank you, nothing. The food was overpriced, the portions were small, and the customer service was terrible. Truly one of the worst dining experiences I've ever had. read more

We went to eat today at the block on the 26th to eat. We literally waited 1 hour to get our food & it was just a sampler & a few wings i ate my wings it had a weird as taste like rubber or plastic to me I did not finish them so I payed my bill & we left I literally threw up when I left when I was driving my stomach instantly started hurting a lot! It went away for a few hours now again it's hurt a lot more now & the only thing I ate was Buffalo Wild Wings I don't know what the fuck is going on at that kitchen but I'm NEVER GOING BACK TO BUFFALO WILD WINGS AT THE BLOCK I NEVER make complains or reviews but Shiit I had to. It fucked up my stomach now I don't even know if it's FOOD POISONING Update it was FOOD POISONING! BE CAREFUL YALL read more

Zero stars if I could. I can see why they have a low rating. We waited over an hour just to get seated. We couldn't order the bundle appetizers we wanted. My girlfriend ordered a drink. They didn't have it and they gave us an alcoholic one and she's underage. What the heck is going on here?! She takes certain medications which she cant have ANY AMOUNT OF ALCOHOL. This location really needs to be reassessed. read more

They had some kind of game playing and people were really loud. I don't care for games and I don't care for loud people. We got seated immediately as soon as we entered for which I'm very appreciative despite them being very busy. The service was very good. We had an attentive waitress. I ordered the bourbon, pineapple punch. It was decent. it had too much ice in it so the drink seemed a little diluted. I ordered traditional bone in wings in the mango habanero flavor and the wild flavor. Both were absolutely delicious and juicy. I will definitely order these flavors again. We ordered fries and requested the fries to be sprinkled with buffalo powder; this was a great idea. This particular location is our favorite Buffalo wild wings location. Cheers! We will be back. read more

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Waited over an hour for our food. Servers kept saying 10 more minutes. Never came out. Ended up canceling and left. Servers didn't seem to care and manager was no where to be found. Terrible location read more

Sat down at 4:45 gave our food order and drink order got our drinks but 1 whole hour went by and our food still didn't come out until 6:45 when the food came out it was cold and didn't taste good at all chicken was dry and the cheese on my burger wasn't melted, when we were ready to pay we couldn't find our server anywhere it took about 20 min just to find her I think you guys need to work on your food time and not take food out if it's cold we did eat it just because we were already waiting 2 hour for our food do better read more

Buffalo Wild Wings - Bonlesss - Chicken Wings Near Me - Orange, California

I love BWW but this was a pretty horrible experience there tonight. We went at about 7:45 pm and put our names down. Wait was about 40 minutes which is totally understandable for a Friday night. Our waitress got our drinks to us right away and we placed our orders and didn't see her back for like 40 minutes. She came and told us our food would be out soon. We received our food like 10 minutes later and it was HORRIBLE. The cheesesteak had stale bread that crumbled when you tried to pick it up/eat it and had hardly any filling with the smallest amount of fries I've ever seen on the side i don't normally say anything but it was my husband's food and I felt bad so I asked for it to be re-made and they brought out the same sandwich just stuuffed with a little more toppings. At that point we were both starving so we started to eat. All of the food was hardly warm. My wings and the sampler platter were all room temp. The cheese in the curds & mozzarella sticks was hard not melted. Im not sure if our stuff had just sat for a longtime or what happened. Then we ate and waited almost 30 minutes once we finished eating trying go get our check so we could make our movie on time. The waitress at the tables next to us had checked on all her tables multiple times by the time ours checked on us once. I really don't try to be difficult but my husband and I work so much and don't get much time out so it was a bit of a bummer! I will say the waitress was very nice and it was probably just an off day but it felt like a waste of money. read more

Ordered online and arrived at the pick up time was told it was being worked on so it would be out soon. Food took an hour and 30 minutes to come out I asked to speak to manager and I she had this snarky attitude and just handed me my food and told me to get out this is just unacceptable service and the managers don't seem to care at all. Food was cold when I eventually got it. The place wasn't even full minimum amount of people for it to be such slow pace read more

Literally takes all the waiters forever to help you all times I've been here it's taken them ridiculously way too long to get to our table all the workers literally just seem like they don't care and they suck at customer service. Don't even bother coming to this location unless you're OK with waiting years to get your food. It wasn't even that busy either. The waiter I had was this young awkward white kid with longer hair. I don't know why he has a job in customer service. Talking to people clearly isn't his strong suit it was like he had no idea what to say read more

Have not been to bww in years and know I remember why. Ordered a double drink a single showed up, strawberry margarita felt like not one ounce of liquor was in it tasted like juice, our order came out all wrong on almost everything we ordered for dinner. Had to remind them about the fountain drinks we ordered when we put our food order in. Had to ask for silverware and plates. Also was a little thrown off that we had to put a card down to place our order. read more

Service was terrible! Sitting for 45 minutes without a waiter coming to get our drinks. All the workers were restocking to close at 2am. Mind it was 11pm. I asked one of the workers if someone can help us out & she said only one server is taking all tables. He was at the bar making drinks & chitchatting. All other workers were just messing around at the closed off section. This place is a joke read more

We waited over 2 1/2 hours for our food, which is completely unacceptable. When it finally arrived, it was cold. We came Thursday for opening day of football and while the beer was cold and served on time, the food service was a huge disappointment. Honestly, I could have Ubered wings from the nearest BDubs and gotten them faster. read more

Don't go to this place if you want to spend some quality time with your loved ones. Service is horrible, Ive also placed mobile orders at this place and my order were never completed. I called to customer service and to get this situated, they said my money was going to be refunded and they never did it. Let's talk about the food, I was about to eat what I ordered and I found that the wings still had feathers on, is that even legal? Or safe to eat? And some other inconvenient scenario you'll find if planning on going to this place. Waiting Time; they will hold you up for 45min-1hr just to get such a bad experience with their service. read more

Buffalo Wild Wings - Wings with feathers on still - Chicken Wings Near Me - Orange, California

The servers here know that the service is going to be bad and they don't even get stressed about it. They get to you when they get to you. They're overworked, understaffed and it's like they've all just given up. I literally had someone sit next to me in the open seating area, ask me for MY menu, then they asked me if there's a server. They sat there without so much as a hello before they gave up and left. In that time, i was waiting for a close out. This was about 10 minutes elapsed. read more

Very short staffed.. only saw 2 ladies running around like crazy ... I will say, they rocked prompt service by Robin.. got our food and drinks out fast and didn't have to wait much..even when really busy she did it all with a great attitude and smile.. read more

Service was slow. Forgot some items on our order. Very inattentive to us. Not busy, took a while to get food. Staff needs training.

Please, this is the worst bww in OC. Wait times are the worst, servers are always sassy. Just avoid it and go to a different location.

Very disappointed- we ordered 3 drinks that we were told each time they were out- after reminding our server that we hadn't gotten them. Diego did try to save us money based on our wing order which we appreciate. But thats it. While we were waiting for our drinks and food. 2 ladies came in never got helped and walked out. I don't blame them. You should really look at your staff because ORLANDO and TAWNIA where the ONLY ones working and they were busting their asses the entire time while everyone else was being lazy or talking to friends not working. If we could give reviews for staff Orlando & Tawnia deserve 5 stars and a raise. Everyone else 1 star because a star is required for rating or it would be 0. I never leave bad reviews but the service was horrible all around. Very sad seeing 2 people do everything. read more

slow service, slow table times, i think they may have a tad bit of racial bias. Took 20 minutes to get a table (promised 10) and then 10 minutes to her service. Won't come back. read more

We never got to the food. We left before our order came. There was one waitress for the whole restaurant. I guess she was trying, but unbelievable not so sure why they're extremely shortstaffed. Horrible service obviously Did not see one other person other than our waitress. We asked her if we can watch a specific football game. She said yes. 20 minutes later she never switched it to our football game and we missed the whole first quarter. For a sports bar that is not good. We ended up going to Dave & Buster's. Soooo much better!! read more

WORSE SERVICE EVER! RICARDO such a bad waiter. The food took over 40 min everything came incorrect ! We asked RICARDO about it he got defensive gave attitude never came back to check on us anymore sent a waitress to give us our receipt. He did not have the decency of showing his face to give us refills or receipt. Shout to SANDY for helping us out . If you hate your job just quit. Made a complaint to the manager she gave us a discount and removed an item .its the least they could have done. But seriously RICARDO is the worse server . I have never had such a bad experience. He needs to be let go or he needs to quit he's too old for that shit . Acting like a child. read more

I went to Buffalo Wild Wings expecting good food and service, but was completely ignored. My table sat for a long time without anyone coming over to take our order, offer drinks, or even acknowledge us. Other tables that arrived after us were served right away, which made it even more frustrating. We even asked where our waiter was and they both responded rudely "im not your waiter". It was only when one of us got up to THE HOST where our waiter was and apparently our waiter just dipped on us without letting anyone know. Another waiter had to step up and take our order. Food was alright but damn bro read more

We had a party of 14 at Buffalo Wild Wings (Orange Outlets) to celebrate my son's birthday, and the experience was extremely disappointing. We waited over two hours for our food, while other parties who arrived later were served before us. When our food finally came, it was cold and poor in quality. To make matters worse, the manager, Denise, gave me two unacceptable ultimatums: either accept the cold food with a $60 discount or have it remade and pay full price -- and to stop complaining about their system being down or leave and still pay for the drinks. Our server, Paige, and the manager both appeared frustrated that I even voiced my concerns, and Denise was visibly upset when I asked for a point of contact to report my experience. I felt pressured to stay and eat cold, low-quality food, which was incredibly embarrassing in front of my family and guests. A birthday dinner should feel special and handled with care. Instead, we left feeling dismissed and neglected. This was one of the poorest dining experiences I've had, and I truly hope the company takes steps to improve customer service at this location. read more

I remembered when service was good here, what happened? I sat at the bar, at first the girl there seemed attentive and helpful, then she went on break. The male bartender seemed forgetful and uninterested. He didnt bring any wipes for the wings. He seemed annoyed I wanted to pay with a gift card and I had to flag him down multiple times just to close my tab. I even flagged down someone who looked like a manager (radio in the ear) to ask to close out. He just nodded and took off. Bathrooms are dirty and smell bad. Overall I think this location doesn't care much at all for its customers. read more

We showed up last night at 7pm, with hopes to grab a quick bite to eat before our 8pm movie time. We were sat immediately and waiter came by around 7:20 to take our orders. We order the BOGO 10 wings. So 20 wings in total. He brought out our sodas and water and then he did not check up on us for 40 mins. It's 8pm our server hasn't checked up on us and our food has not come out yet. We ask a busser for a manager. She came out and we told her we wanted to cancel our food. She told us to let her check on it because she thinks she might have seen it. She grabs our waiter and heads back to the kitchen we still don't get our food for another 10 mins. It's 8:10 when we start eating and we assume with previews our movie will officially start around 8:25pm. We sped through our food and finish around that time. The waiter comes with our bill and I write down my gift card and rewards information on the receipt and he walks away. He doesn't come back with our check till 838. I finally able to close out my bill. And we walk out at 8:40. What was hoping to be a quick turn around meal took an hour and 40 mins. Completely unacceptable. read more

Sierra was our server , I thought taking my card before ordering was odd enough , but then waiting over 30 min , I realized its to keep patrons from leaving , when we got the bill , we paid with cash , the bill was 64$ , so it even said 36$ change .. yet 31$ was what we got .. hmmm, still left a generous tip , but never will return read more

Nothing against our server at all. She was a saint. However, the management and the time it took for our food? Horrid. We arrived at 3:30 to get seated and got seated immediately. We order our apps and wait. Then we wait even longer. At this point it's been about a half hour and we're still waiting, mind you for two apps. Our server tells us they're backed up in the kitchen and they're working on it. 3 other groups had been sat down some 10-15min after us and received their appetizers much earlier than us. After an hour passes, our food has not arrived and we're getting ready to leave. More groups had arrived and sat right next to us and received their food as well much quicker. At the end, while waiting for our tab to be closed, a manager was required. This took about another 10-15 minutes just to get our tab closed and it wasn't even a manager who did it. In the end, not worth it, even for the price and this specific B-dubs has something wrong with it. Will not be returning lmao read more

We came in as a group of 7 and waited to get seated at the entrance for like 30 minutes and the waiters would just pass by and look at us but wouldn't give us a seat fuck this restaurant read more

As expected, the wings here are unbeatable. I always order the Asian Zing and Mango Habanero as they are spicy and have a sweet taste that I like. Fries are very crunchy and taste good which is a different level compared to fast food's fries. The only problem is that the long was kinda long. The service is also slow even though there were lots of staff, it felt like they did not want to serve you lol. Didn't wait to get seated but waited like 30 minutes to get food. read more

Buffalo Wild Wings - Chicken Wings Near Me - Orange, California

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I will never dine here again. They seated us and then ignored us for 20 minutes. A family of 4 came in after us and got their drinks before anyone even acknowledged us. The food was delivered by kitchen person and we had no utensils or even napkins. I couldn't get anyone's attention so I just walked into the back and got my own. The server dropped off napkins after we had already finished eating. The sad part is they were not even busy! Less than half occupied. Ridiculously horrible service! read more

Service was amazing the Hot wings were i got the platter and it did not disappoint. Will definitely be returning they have great micheladas as well. read more

There is never anyone working. I can never get service. Always waiting to get sat, waiting to get my to go order. Waiting for a bartender. Waiting for a server. Please come here if you LOVE WAITING. read more

As usual, love the Asian zing and that's basically the only reason I come back. The combo I also ordered had a bunch of food and was good for $30 bucks I suppose. This location asks for your card before you order, I'm assuming because people dine and dash? My server also charged me $100 when my order was less than half that much so I had to correct that for her. She was apologetic and friendly so it wasn't a big deal but I almost got overcharged 300%. Food: 6/10 Service: 4/10 Vibes: 3/10 Value: 6/10 read more

Buffalo Wild Wings - Chicken Wings Near Me - Orange, California

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This place is ran like absolute trash. The wait to get food is astonishing. Don't ever order on line. Iv ordered online 3 times and gotten here at the time they said to and still waited 30-45 minutes after that every single time read more

Very unhappy! Took WAY too long to bring out the food only ordered 30 wings of 2 flavors should not take more than 45 minutes to bring it out, wasn't packed at all either, unsatisfied. read more