If I could give this place 0 stars I would. I have never had such HORRIBLE service in my whole life. We were told it was a 15-20 minute wait, and to wait outside and they would text us when the table was ready, after 25 minutes we saw two separate families of about the same size as ours (5 people) walk in so we went in to check on our table. There was no one at the host stand and we waited another 10 minutes to speak to anyone. they seated us right away after we checked on the table and then seated the other two families at the same time. We then proceeded to wait another 10 minutes and had three servers pass by us and not stop to greet us or check on us or even take a drink order. I then turned around to see a server at the table behind us taking the order of a table that just got sat not even two minutes before. When the server walked by our table without even giving us a glance I then politely asked Laura (her name tag said "princess" which after this experience seems a bit far fetched) if we could order to which she very rudely told us that she couldn't take our order because she had to check with the kitchen and make sure they could still make food since they closed in 30minutes (it was 10:00pm) we asked her what they wouldn't be able to cook and she THEN proceeded to tell us that she couldn't take our order because she was busy cashing out all the tables and making sure they had what they needed. We ended up walking out and going somewhere else and we will not be coming back after this experience. read more

Honestly, this place doesn't deserve one star. I wish they were better, because it would be great to have decent wings here but their food and service are abysmal. The chicken wings are cooked until they are like shoe leather. Whatever you do, don't order them on DoorDash. They usually wait about thirty or forty minutes and then just cancel for no reason. If you do get food, you will be missing some of your order and they definitely won't follow any instructions. After they canceled without reason for like the third time, I tried calling the store to just ask if there was some issue or if they were even open that day. The person who answered the phone was rude and immediately blamed DoorDash, when I tried to explain DoorDash told me they had cancelled, she transferred me to what I assume was a manager, without saying a word. The manager got on the phone and yelled at me saying it's not their problem and they can't control DoorDash and hung up on me after screaming into my ear. I have never in my life been treated so rudely. I honestly called because I wanted to just try to figure out what the issue is, and the answer is clearly that the staff at Buffalo Wild Wings doesn't care at all about their customers and is openly hostile towards them. read more

We were told by the host it was going to be a 35 minute wait. We ended up waiting an extra 20 minutes to be seated. While we were waiting there were a lot of employees standing around. There was also a section that wasn't open, the host said they didn't have enough employees. The restaurant was very dirty & the employees were not nice and neat. None of them seemed to care about their job. The table we were seated at was very dirty. We already had to wait 55 minutes for our table. We would have waited an extra 5 more minutes for a clean table. Our server asked what we would like to drink. I asked for a ginger ale which you did not have, then I asked for a lemonade which you also did not have. Then I asked for an izze my server had to go to the back and make sure she had the beverage (she should know this before she servers customers). While we were ordering our server Jennifer rudely interrupted us to ask her co-worker to get drinks started for the table over. We waited 40 minutes for our hot wings. We also had to wait an additional 10 minutes for ranch which we asked for when we placed our order. The wings would have been excellent if they were a bit more warm. The carrots it came with looked like they were sitting out in room temperature for 5 hours or more. Then we waited for our bill which took another 20 minutes. While we were waiting the table over had an issue with their drink. They also had Jennifer as their server. The customer said she didn't like the way it tasted. Jennifer told them it was made correctly so they will probably have to pay for it. The customer wasn't happy & Jennifer said she would get the manager. The manager never came, a couple minutes later the server came back and grabbed the drink and said nothing to the customer. About 5 minutes went by and then Jennifer came back with a remade drink. The way the situation was handled was unacceptable. My boyfriend and I were still waiting for our bill. I understand she was dealing with the other customers however, 20 minutes for a bill is too long. I decided to get up and walk to the front to ask for my bill. Jennifer saw I was walking over & immediately stopped what she was doing and went back to my table. It would have been nice if she cared before I got up. We were very unsatisfied with our visit & likely will not be coming back. Even though we have a 10$ gift card which Jennifer said we would not be able to use until a certain time. read more

Love it! Love the service! The wings are amazing! We are regulars that travel from Ellensburg just to eat here. 5 stars for sure! read more

The service was horrible, rude hostess and rude server. When we got there the place was empty, a f*cking ghost town, so we figured "ayyy our food will be out fast!" NOPE. All we ordered was some wings and some nachos and the food took forever to come out. The server never checked up on us or let us know the status of our order. Once the food came it was cold. Just overall bad experience, go for the beer not for the food. read more

I'd love to put 0.... but, this was the worst experience I've ever had at a B-Dubs.. I'm an avid BWWer, (AND AVID TRAVELER!!) part of a rewards program, and was looking forward to dinner. Arrived at a dirty bar, (no biggie - bartender will wipe down.) In 1.5 hours, he NEVER wiped the bar down. I had two DIFFERENT groups of people come and leave and he still didn't wipe the bar down. Horrible. Order came out cold as you could tell the bartender let the food sit.... Someone at BWW corporate - get ahold of this place! It's new and needs some help! read more

I love wings but When I went to get my wings they where RAW!!!not fully cooked couldn't even eat them I got sick from the 1 wing I ate I spent 50$ on raw soggy wings if I could leave 0 stars I would! Very disappointed read more

For a franchise restaurant I was astounded by how slow food and drinks came out. What made this worse was the customer service, in particular how inconvenienced the staff acted when servicing tables. The quality of this establishment and its lack of customer service shows how dependable franchise businesses have started to become. read more

Service is always absolutely terrible. Waited 45 minutes to get an order of wings. I've been here 4 or 5 times and it's always the same crappy service. Won't be back this time. The wings were all mixed up and couldn't tell what flavor was mine and what was my wife's. Just a crappy place. read more

Your workers are rude. This one girl with black hair got an attitude with me just cuz I said my dads picking me up and I had to get it to go she's all "you know it's in a box.... With bags..." talking to me like I'm dumb. Obviously I know what TO GO is other wise I wouldn't have asked for it. Than y'all got my food wrong gave me a chicken wrap when I asked for a buffalo crispy chicken sandwich with fries, so I came back and kindly pointed it out and asked for the correct order and this short white lady with short brown hair got an attitude too like the customers are more known for being rude not the workers???? The place wasn't even busy and I've been working in the food industry for almost 3 years in faster pace companies I know how this works and I know how respect works no matter how you feel. She aggressively handed me my food and just walked off too. I came back this morning to edit this what ever y'all did to my food IM LITERALLY SICK AND PUKING NOW. Y'all gave me food poisoning. What the fuck. read more

Terrible for take out. Food is decent when you eat there, but they can't seem to get it right when it's a to go order.

Hour and a half wait for food once it was ordered. 30 minute wait for drinks..... while sitting in the bar. Good finally came out and it was cold!!! I am never coming back. This is the second time this has happened to us here. read more

I love BWW. Always good. At some BWs I have a problem getting well done traditional wings but this place got it right the first time. Great service great food and we watched some football Sunday after church. read more

The only reason I go to eat here is because I love wings and watching sports. If it wasn't for those two reasons, I would never go to this location of BWW because there SERVICE IS HORRIBLE. I've experienced the servers and seaters wonder and stand around instead of actually meeting the customers needs. I would generously love to be able to give a server I've had at that location a good tip but I have not experienced one server that has been on top of their job. I hate to give them this horrible review and I almost feel generous for giving them that one star! read more

Ordered a couple items online, said my arrival time was 4:50. I show up at 4:50, no workers are upfront probably six other people standing waiting. It takes about 15 minutes for a worker to come over ( with attitude) and seat some of the people, completely ignoring others. Finally get my food after waiting 20 minutes past the pickup time. The food was cold. Taco shells we're hard around the edges. The the nachos were mushy by the time I got home. Definitely not coming back. read more

They handed me a straw, straws kill turtles. The service is horrible, very rude waitress and I waited long for my food and honestly I was expecting better I don't recommend this, honestly tonys wings could teach a thing or too much read more

The service was totally unexpectedly amazing. I have a service dog and I usually like to ask restaurants if it is ok to bring the dog in when she is with me(since it is a restaurant of course). So I asked if we could sit in the outside area since it was a nice day. They said they area was not open today but they made the accommodations for me which was more than expected. They were more than happy to serve us and did a great job. Food was great too! read more

My husband and i usually go have a few beers and maybe an appetizer. Service is usually not that good the bartenders always seem like in a bad mood and we usually have to flag them down for another beer. Customer service definitely needs to be addressed. I've been to other bdubs and this is the worse one. I'd go somewhere else if I want to have a good meal. Beer is overpriced and food also!! read more

Expensive for what you get. Service isn't very good. If you don't like spicy food, avoid this place. I ordered a salad and it was too spicy to eat. Never agsin. read more

Waited for almost an hour for my food and yet it never arrived. The people that came after had their food served in a timely manner. The waitress that waited on me was slow and was not very friendly. read more

Worst service ever. The past 3 times I've been have been bad but I try to give them a chance. Probably will never go back. The wait for food takes forever, they keep raising their prices, and the quality isn't that great. Rude waiter, as well at the person who brought us our food. Messed up our simple drink orders as well and had to ask for water 3 times and never received it. read more

If I could have No stars I would the service is horrible here the first time I went they took like 15 minutes for someone to even come to our table said I would never go again then I thought well maybe we just got a bad waiter!! So we decided to try it again!!! NOO the service is bad they can never get our order right the front desk is rude and the waiters are way too slow read more

This B-dubs opened up recently so we thought we would give it a try. It's been open for about a month now. The inside of the restaurant is really nice. It would be considering it is new. The staff was very nice and courteous. The major issue we had were the wings. They do their wings differently than other B-dubs. They use very little sauce and which take away from the B-Dub experience. I don't recommend going here until they figure out what they are doing. read more

The only reason im giving them 3 stars instead of 1 is because of our waitress. She was nothing but awesome! When we first arrived we were told the wait was 30 minutes. I didn't understand because half the restaurant was empty. But I figured they might be backed up. So we waited. 35 minutes later we went up and told them we had been waiting longer then our quote time so they seated us. (With a little hesitation) We got out drinks right away. We didn't order appetizers, just our meal. It took 45 minutes! I was pretty irritated. Not only was our meal very late but it was cold. Not just Luke warm, but cold. Our wings tasted like they were cooked in a microwave and then reheated and then left out. My husband then realized he had gotten the wrong sauce on some of his wings. And some of his wings had barely any sauce on at all. After that I was just pissed. Not only was our wait long, but, food cold, our sauce wrong, and our basket of wedges seriously small. I was starving by time we got our food that I wanted to scarf it down but I couldn't because our wings were too hard and cold. My favorite place to eat is bww. And this made it hard to go back. Especially since we live 45 miles out of town. I worked for them before and I would have never taken patrons food in this condition. But like I said, the waitress was amazing. She was on top of our drinks, always had a great attitude, and took us to her table because she knew we waited longer. (even though she was busy) (they seemed VERY under staffed) I wish I remembered her name, but she receives a 5 star and bww receives a 1. read more

I come here occasionally and think that it is a decent and affordable place. The servers are attentive and prompt when you need something. The chicken is way better than the average KFC. I don't understand the negative reviews about the place here; my experience each time has been nothing but pleasant. The only concern one might have is the noise coming from the giant TVs. In that case, there is outside seating available. In short, I recommend it. read more

The waitress was very helpful in answering questions and the traditional wings were good. Great place if you're in the mood for wings. Didn't wait long for food to arrive. The salad was a bit small for nearly $5. read more

Jennifer was our server...having three boys can be a little overwhelming for a server to handle but she was great!! Great smile and attitude and really helped us out with the menu. read more

I will NEVER go back to this Buffalo Wild Wings! I received the worst service. When placing our order, we made sure to repeat it back to our server and then he still messed it up and brought out the wrong wings. During our meal he (the server) came to our table once and filled up only 1 persons water when everyone's water glass was almost empty, we had to ask other servers for water, napkins, and silverware. When it came time for us to pay, the computer system went down. The server told us 2-5 minutes and then we proceeded to wait another 15-20 minutes. Since I work in the food industry I understand that it's also frustrating for the server when things like that happen. What disappointed me the most is that he saw how frustrated we were getting due to the bad service and then having to wait and yet didn't even try to make it right! I didn't expect not to pay, but at least a discount. When I finally got my check it seemed a bit high, but by that point I just wanted to leave so I signed my check and left. I ended up calling the restaurant to see if maybe I had gotten the wrong check, but nope the server still charged me for the wings he got wrong. NEVER AGAIN not worth the money or the time! read more

It tasted like everything was made from concentrate. Way too rich. Way too salty. Way too intense! Six of us dined and none of us could finish our food. read more

Wanted to check it out for lunch, told hostess it was my first time here. She went over the lunch specials with me, then gave me a regular menu to look at also. After 10 minutes no waitress ever came. A group of 4 set behind me and the waitress was there before everyone was seated. Can't tell you how the was is but the service it horrible. Will never darken their door again! read more

This was one of the better BWW I've been to. Bobbi and Ker were awesome bartenders and made us feel very welcome. I do wish I had more sauce on my wings, but I still ate them all. It was still a great feel and great food. read more

This place is the slowest service!!! It's horrible every time we come and it really is too bad. Maybe if owners and managers actually cared something would change. It's about a 1 in 10 chance you get a decent server. It's a 0% chance you get a great experience. read more

we have been going back because we really like wings and have found the service to have gotten a lot better! It probably just takes some time to work out the kinks and fire the initial deadbeats that can mess a business up. everything seems to be working like it should now! read more

I was not pleased with the service we waited 1 hour and 15 minutes the Manger was very rude our food was very cold we asked for the Manger it took thirty minutes for them to get him and it was not busy so when he finally got to us we told him we were not going to pay for it and he said "alright then bye." So I will no longer be eating at this restaurant. read more

To begin, it seemed like quite the dilemma trying to find us a table when less then a third of the restaurant was full. Waitress spilled a glass of water on table, probably new to serving, but then forgot to wipe the chair and table so we swapped the wet chair for another from another table. I asked for the Jerk Chicken Sandwich to be wrapped in lettuce if possible, waitress confirmed with "cook" it was indeed possible but when it was brought out I received a salad. Not even an attempt to wrap the sandwich in lettuce. We had to hold our checkbooks in the air in order for another waitress to get our original waitress to cash us out. Applebees FTW! read more

My first visit my bf and I waited 45 min for our food to be served bar top. Very slow and the waitress was not attentive and forgot that my bf ordered another beer. The wings and pulled pork sliders were good. In addition there is a good view of a television from every table. Then I went a second time to meet with a larger party. The customer service was terrible. The hostess named Alyson was very rude and not helpful. There was a bad mix up with reservations and their solution was to blame the server who made the reservation initially. That was not helpful. The manager didn't practice good communication and came off as a jerk. Overall it's safe to say I will not be returning there. read more

I was the happiest person in the world when I drove by the mall and saw a BWW was coming to Town!!! The wings are amazing... Sometimes the service is a little slow but they are so busy it would be hard to keep on top of everything due to the fast paced environment. Five stars for the wings and beer selection! Great place to go!!! read more

The food really was not good. It is just overpriced bar food, bad over priced bar food. And the boneless wings were awful, no amount of sauce could make them tasty. They are were mainly just a big clump of fried batter. And with a bill of of $46 for 2 sodas (refilled once)an appetizer and a medium wing basket, I feel ripped off. We left a $5 tip for the waitress which she was unpleased with and complained about loudly to a coworker as we were leaving. Definitely will not be back read more

Horrible service, ordered 10 wings and an order of nachos took 30 plus minutes.Food was cold by the time it got to the table.The wings were comparable to tyson wings you find in the freezer aisle.The only reason to come to this restaurant is to watch the game during happy hour. I definitley will not be back. read more

Waited 15 mins not 1 employee acknowledged us at our table, the place was not that busy.