Except for the bartender, Dan... The staff just sits around a table talking to each other. I had to yell across the restaurant to get the attention of the bartender/server to give us our check after waiting ten (10) minutes for a glass of water for my friend. The food is the same regardless of which of these Buffalo wild wings you go to, but the service at this location is sub par. The saddest part of the terrible service, is that the place has never been busy, and the wait staff was not short staffed. They just would rather talk among themselves, than to deal with those customer people. :( The owner of this location probably doesn't read reviews, and is clueless why the traffic is so very low. read more

My wife and I live close to the Webster Wild Wings and regularly had been ordering wings. However we will never return to this location, the manager Dave McDeviti is toxic and total lacking people skills. The restaurant made a mistake with the wing sauce on one of our orders of wings (we ordered Mango Habanero and received something slightly smokey), the box was marked correctly but the sauce was wrong. My problem is not with this mistake it is how the manager David McDeviti treated my wife and I. He was extremely disrespectful to my wife and refused to even open the box, instead he said the says Mango Habanero, so its correct and proceed to throw the wings in the trash. My wife left in tears, when I when to talk to the Manger (David McDeviti) he was just as arrogant and dismissive of me, to the point of demanding I leave the premise. With this type of service and not willing to work with a regular customer, this Franchise location will not last! read more

Have popped in here a few times over the last year and each visit has been consistent. I'm not sure if it's where it's locsted in the plaza but there hasn't been a wait to bE seated in the times weve gone with is nice. As for the food it's been good each time I've gone and above average for a chain restaurant. I had quesadillas and fries this time around and they were both very good. The Caribbean jerk sauce is super tasty and I get it each time we go. Beer list is very "chainy" but they do have some local options sprinkled iN there, although they had a southern tier ipa listed but were no longer offering it. All in all it's a good option if you are out there shoppping and looking for a meal. The good: consistent experiences. Friendly staff. Never packed when we've gone so not too loud like other bar chains. The meh: beer list The ugly: nada read more

Service was extremely slow. We visited at 12:15 on a Friday afternoon, there was maybe 4 other tables in there, with plenty of servers. It took a very long time to place our order, and then even longer to get our meals even though we ordered from the B-dubs lunch break meals guaranteed in 15 minutes or free. Well it should of been free because it was longer than 15 minutes. All in all food was good just don't go here if you are in a hurry on your lunch break. read more

we get takeout once in a while and it is always wrong... toppings are wrong or sides are forgotten. today fries were missing and the toppings on the bird dawgs we wrong. a hot sauce was added when it was ordered with no sauce. very often the order is not ready on time read more

Their nachos are surprisingly impressive; I actually don't think you can make better nachos at home. I appreciate the freshly diced tomatoes, peppers, and onions as the salsa. DELICIOUS!!!!! read more

I was pleasantly surprised by my great experience! BWW is notorious for poor service but we were seated right away and got out drinks within minutes! I had an appletini which was pretty good considering everyone makes it a bit different. Our appetizers came out within 15min or so of us being seated and were delicious! And then our wings came soon after that! Overall the food was good and the service was great! One of my better experiences at BWW! read more

I would have given a higher rating but we waited 15 mins to be seated even though the dining room was mostly empty. Food was good, typical chain quality. Waitress was friendly & attentive and was able to make sure we could get out in an hour since we were in lunch break from work. I'd give it another try but they have to fix their wait time. It's unacceptable to wait 15 minutes for a table when the place is 80% empty. read more

I will never eat here again! My friends, family and I went here for the Super Bowl February of 2019. We had a server named Jillian. Service was absolutely terrible. She happened to be drunk and was drinking while at work. She had a table of her friends there. Told the manager and he did nothing. She was giving the finger and swearing. She even dumped an entire tray of milkshakes all over the place. I could go on and on about how terrible this experience was. Neither my friends, family or myself have been back since. read more

The music is too loud and the prices are too expensive for less wings than it used to be as of August 2017. Really disappointed. The waiter was fine but plan to not return. Who the hell wants 9 Wings? Most places who sell glorified bar food at least offer 10 Wings or even numbers. What the hell Buffalo Wild Wings. read more

This place is terrible. Ordered beers and didn't get them for 20 minutes. Put the food order in at the same time and waited an hour and then minutes, after I told them I didn't want it anymore. IT WAS ONLY 30 WINGS. No one around us was happy. I overheard a waiter tell someone the food would be out "eventually" lol. That's about half of the bs.. what a joke. read more

Came here recently on a Tuesday Wing night (BOGO). got there early enough, around 4p. Restaurant was not even close to being full at 50% coovid capacity. put in our order and the food came out rather quickly. love the wings and the various sauces. one in our party also had a burger which was really really good!! our server did not bring out the alcoholic drink we ordered and we had to ask another server to do so. our server really did not check up on us as often as we'd like - we needed more drink refills, napkins, at various times. again, the restaurant was not even at 50% full covid capacity. not sure why the slow service. however, we love BWW wings, the sauce, the fries, even the desserts are good!! would go back - hoping for better service next time. read more

Wow this was a first for me. Horrible service. The manager (Tommy Boy) was disrespectful to our group and clearly didn't want to serve us due to our late night visit...perhaps because we were the only customers in the establishment. We certainly won't be back and will invest my time drafting a response to CEO. read more

Really not thrilled with the TVs being turned up full blast. Can't even hear myself think. Our server was quite good and the food was meh. They have a nice outdoor dining option that we were not offered. Even has TVs out there. Will we return? Doubtful as it was pretty under whelming read more

Their food is very good - salt and vinegar wings are something I never knew I needed in my life. I need them in my life. HOWEVER. Service is hit or miss. Last time I went with my fiancé, the server actually tried to hit on me. While I was sitting across from my FIANCÉ. The man I am engaged to. That I am clearly here with on a date. We brushed it off as much as we could, but then our server brought back two separate checks for us. He didn't ask if we wanted separate checks, he just gave them to us. I was rather offended at this, as was my fiancé. It was incredibly disrespectful. Up until that time, we had nothing but five star service. One time the manager even said that she sent our food back to get re-made because someone had left it out in the kitchen too long. She also gave us a discount because of it - we didn't even notice it was taking longer than normal to get our food. I recommend BWW to anyone who is on the fence about it. It was not the establishment that failed us, but one of the servers who clearly did not know how to respect patrons. read more

Went to the Webster, NY location on 8/22 to grab lunch and it was an absolute horrible experience. The hostess literally was so clueless, she tried to seat us at a table that clearly had not been cleaned off then asked if we wanted it wiped down. Why wouldn't we? It was disgusting, crumbs all over the seats and table with dried drink residue on it. Then asked what chairs we wanted to sit in and only wiped off those. So there we sat and NO ONE came over. People who came in after and sat nearest to the bar were helped instantly by the bartender. Then a server walked past us several times and didn't even look at us once or even acknowledge us. That same server seen her boyfriend come in and went right over and chatted with him and got a coffee from him. Extremely garbage way to treat customers who are trying to eat at your restaurant. After about 15 minutes of zero acknowledgement, we left. I would never recommend this location to anyone. read more

I want to share our experience with this new place. In an hour of our being there we had three different servers. It was so loud that the waitress had to ask several time to repeat our orders. It felt like they screamed at us. The food was even worse. Microwaved pieces of boneless chicken bites sprinkled with sauce that we chose. Tastes dry and stale. Very disappointed! Overpriced and overhyped. please don't contact me with free offers - I'm not interested. read more

Love the food , staff was great , attentive , personable , will eat there often . Our waitress Marcie was the best ......

Terrible service and overpriced microwaved food. Our waitress was extremely rude, we barely saw her. Don't bother spending your money here.

Of I could rate less I would this shit is ridiculous I have never had such bad service I came here with my husband and kid and while the food was great I had to send my husband out to the car with my kid and it was still 20 mintues before I got my check another 10 before he pick up my card and 5 to get my card back read more

I love Buffalo Wild Wings and thes new one just opened... don't know why it's different, but it is.... food was all terrible... the wings were undercooked and sauce was think and gooey... deep fried pickers were mushy.... prime rib salad looked like it had cat food on it and no dressing.... asked for balsamic dressing and was given really bad Italian.... servers seemed really untrained.... I still love Buffalo Wild wings, but won't go to this location again.... read more

My wife and I went there today and had a good experience. The wings were crispy and the sauce was perfect. Our waitress was attentive and got us refills very prompt. (I love not having to ask) Only downside is that the place is so loud. I would have hung out for dessert and football but it was to loud. read more

The food was terrible. I ordered the tacos and my wife ordered the Mac and cheese with buffalo chicken boneless wings. The chicken in the tacos was covered with some sort of rub that made the chicken feel mushy and left a burning feeling in my mouth. My wife said the chicken in the Mac and cheese totally ruined the dish with it's nasty flavor. We will definitely not be going back. read more

The waiters here and service has always been exemplary for me here. Great place to watch the fights and unwind after a hard week.

Delicious food, pretty good service 9/10, but some of the servers there are assholes. I get that young kids need a first job too but some of these guys have no socializing ability or ability to respect their customers. Millennial problems, I guess. Most of the time it is fine though and I will admit that their food is excellent every time without being too expensive. read more

I had the dry rub wings, they were great. Wings were a good size. Service was slow, but other than that id go back.

The service is horrible and that's what really matters when it comes to places like this. The prices do not at all match the food and service. In my opinion it is overpriced. Other than the service and expense, the food is pretty decent. If you would like to visit a Buffalo Wild Wings, I would recommend going to a different location and not this one. Will never return to this one :( read more

Took this place forever to open. Brand new inside. Nice atmosphere. Lots of tvs. We were there at an "off" time so we were nicely greeted and our waiter was good. Yes, it's more of a bar but we wanted food. DO NOT GO FOR THE FOOD! Ugh. Husband got tacos which left a nasty flavor in his mouth. I got mac n cheese with mild boneless chicken wings scattered on top. Came with two pieces of grilled bread. Looked good. Mac and cheese had a weird flavor. Chicken on top was ok. Couldn't help thinking that the mac n cheese was going to make me sick or something. The bread was hard as a rock..pounded it on the table to show husband. I got a to go box to be polite cuz I didn't want to explain my displeasure. They have Pepsi products. .the mix was good lol..won't be going back..should have gone to Moe's! read more

Would you believe I like curry chicken wings? Crazy but this place has it! My 10 yr old loves the free games to play while we wait for the minimal time it takes for our food and I love the prices! Gotta check this place out for the variety and speedy service! read more

Servers are always good, place is laid out well, family friend. Jus t has to be faster. It's bar food... Been 4 times haven't been served food in less than 25 minutes. read more

I had a very terrible experience with a waitress named Crystal. She was very rude slammed our checks down and because she was angry about how we split the checks did not give us the change back. Another employee who was very kind, John came out and talked to us. Our food was very good and John was very pleasant but Crystal was rude and not accommodating. read more

The service wasn't great they took a long time to serve our table and they wouldn't honor a birthday coupon for a free snack size of wings

Having gone to Buffalo Wild Wings before and having a high caliber of service I guess I was expecting too much from them this location was lacking in service and quality for their food I received what could only be described as rocks covered in very little sauce when I gave them to the waitress to send back to get better quality food that took another 25 minutes and did not receive any type of discount on my check and then waiting for the check to come so that we can leave we were sitting there for again another 15 to 20 minutes , so I had to just find someone to go ahead and check us out and then describing to the people that were checking us out the quality of food letting them know that I will be writing a review. They then were like oh where they like rocks, really if you know this why serve them. 1. 45 hours for wings and lack luster food, would not recommend this Buffalo Wild Wings to anyone! read more

worst service ever. put us on the very corner (store was not even busy) and server didnt come for at least 10min. didnt even recognize us we are here. finally took an order after we asked them. food is alright but service is the worst. read more