Stopped in for a quick visit before a movie. I was impressed with how fast we were serviced as football games were playing and it was quite busy. We were In and out within 30 minutes. I ordered a half order of wings (6) and split an order of onion rings with my friend. Our food was yummy and the sauces flavorful. I like that I was given quite a large amount of veggies to go with my wings. Our server was kind and chatty. She was able to split the cost of our onion rings between both checks which was nice and made the splitting easy for us. The bathroom was clean and well kept which is always appreciated. read more

Buffalo Wild Wings - Chicken Wings Near Me - Webster, New York

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I have been to the Buffalo Wild Wings location a few times.. The staff can really make the difference in the experience. For whatever reason tonight- all the stars lined up and I had a great time- plus I really enjoy the sampler appetizer option they have on the menu. The location was busy, but my Wife and I sat on a high table and didn't feel crowded or rushed at all- the ambiance was great... Thank You Webster Buffalo Wild Wings!! We will be back... read more

Buffalo Wild Wings - Chicken Wings Near Me - Webster, New York

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Went to Buffalo Wild Wings to watch the UFC expecting a good time, but the experience was frustrating. The people behind us were smoking weed nonstop the entire time and it made the whole area smell terrible. What made it worse was that nothing was done about that, but somehow I got yelled at by staff for casually playing with a fork at the table. Felt like the priorities were completely backwards. Really disappointing experience overall. read more

Tonight I ordered takeout as I have many times before from this restaurant. My order included a queso dip appetizer. On pickup, I checked the order, and it did not include my appetizer. When I asked the attendant about it, he tried to convince me that the 1 ounce cup of garlic parmesan sauce was actually my appetizer, and that it doesn't come with chips. Fortunately, a manager came along and made it right, but I REALLY don't appreciate an employee who doesn't know what he's doing just trying to make crap up so that I would go away. read more

I mean it's Buffalo Wild Wings so you know to set your expectations low right? Food was ok, if not overpriced but that's just about everywhere these days . I had 6 free wings through their points club and no one in the place knew how to ring them up. So they took like 30-40 minutes and it was a huge mess. Waitress also messed up multiple parts of our order, never brought refills we requested, didn't know multiple things etc. It wasn't horrible and the food was mostly good but ya just can't find decent servers anymore. read more

Yikes. Not one to really crush someone or a business on Yelp, but this time, it's so deserved. My two friends, boyfriend, and I went to catch a random bite to eat and figured we hadn't been to a BDubs in a while... ended up being a wild mistake on our part. The bartender was god-awful... probably why she wasn't wearing a name-tag or anything. (For reference, the four of us dining in have had many, many years of bartending, serving, or at least some standard knowledge of how to greet/serve customers in a restaurant). Thinking about the details genuinely infuriates me, but to give you an idea, it took us 30+ minutes to get our first round of drinks (3 other people sitting at the bar btw), any time we asked for water we were ignored, she never asked if we needed napkins, silverware, another drink, etc., and it took our food over an hour to come out (I promise you it was not that busy, and we got boneless chicken wings and tater tots). She never apologized for the insanely long wait, probably because she was hiding in the kitchen, as we barely even saw her face (which was better ig). She was so mealy and mopey, you couldn't hold a conversation with her (nor did you want to). She seemed so over it, which I can understand as it's not always fun to be a bartender, but come ON lady... our food was cold when it came out, and the onion rings were literally coated in raw dough, so what were you doing in the kitchen that whole time? There was just a cluelessness to her that was honestly laughable, which is wild to experience for a place that serves pre-frozen chicken bites with some decent sauce. BTW: this is the nicer version of a review, keepin' it simple. read more

I want to like this place but unfortunately they make it difficult. I have ordered takeout for the fourth time and my order when I got home was wrong for the fourth time. The staff are pleasant but they have messed up my order EVERY time. read more

Tried to make an order for wings before close at 10:20pm before they closed at 11pm since most every other place is closed. The app wouldn't allow an order so I called. The person I spoke to said "The reason we couldn't place the order is because the kitchen is ALMOST closed. I asked "So should we come in to the place to order?" To which she then replied "No I think the kitchen will be closed." I THINK. MCC's graduation ran long and the hours online say 11pm. The order definitely would have been upwards of $100 for 7 people. This is how business is run? read more

Food was ok, wings tasted like they were reheated from earlier in the day! Service was good!

This was my fourth Grubhub delivery from Buffalo Wind Wings in Webster Towne Plaza. Previously the wings arrived still warm and plump. This time, you could tell, these wings had been sitting around for a couple hours--cold, meat was mush, skin, tough. In fact, the wings had shriveled as they dried out. Called management. She tried to blame Grubhub. I tracked the driver, who got the wings here in four minutes. I emailed corporate and told them this manager has to do a better job overseeing quality control. No reply yet. There was an hour before closing. I bet the deep fry person took the attitude, "Eh, it's almost closing time. To hell with it, I want to get outta here." read more

The food is what it is, but these girls are not motivated at all. This falls on the shoulders of their manager. Hey manager, put some life into this establishment. These young ladies are walking around like zombies. read more

Buffalo Wild Wings - people sitting at a bar - Chicken Wings Near Me - Webster, New York

nobody at the front counter went to the bar and was ignored by bartender. Finally got a glass of water and then was ignored for another 10 minutes as bartender did everything from wait tables to bus boy to talk to other staff members. Finally came over for my order and I got attitude. Gathered by stuff and walked out wont go back there for awhile Last couple times I went was the same story read more

Service was unfortunately horrible. We sat for 25 minutes before seeing our waiter for the first time. I'm bummed you cant divide your order to include a bunch of different sauces. Isn't the whole point and fun that they have a bazillion different sauces??? They need some kind of variety platter. Or give us the sauces at the table. Or something! Don't limit my taste buds!! They have needs! For price to deliciousness to value it's not really adding up. I like this restaurant but they need some tweaks, there are prob better places you can spend your money at and your taste buds will leave happier. read more

I had never been here before even though I've been to this plaza like a million times. A friend and I met here for lunch on a Sunday. It was only preseason, but football games were on. It was pretty loud even though there weren't many people there. I got the cauliflower wings. I got the orange chicken sauce (which doesn't have chicken in it, I asked), and hoped it would taste like orange sauce at a Chinese restaurant. It didn't at all, and really didn't even taste like orange at all, but it was fine and wasn't hot. I don't like hot sauce, so that was good. I got the large for $17, and it really wasn't very big. I liked the size of the cauliflower pieces though, and the breading was good and it was crispy. I'd get it again, but it was expensive for the portion size. Our service was fine. Our waitress checked on us a few times. They also have touchless checkout on your phone, which is cool. The bathrooms were surprisingly nice and clean. You can hear the games in the bathroom, too. read more

Just horrible service the wait staff seemed that they were incapable of working efficiently as well as the manger who says she cares about the establishment and how it's run clearly does not care whatsoever and is clearly not good at managing. On top of that the restaurant missed out on a good bill read more

Service was slow even tho the place was empty. Shift change apparently wasn't working. Wings b when they finally came were not hot and got 7 not 10 Wow. Jeremiahs from now on How sad from a place that was once the best! read more

Being a Buffalonian I don't really come to Wild Wings all that often. I can't remember the last time I ate at a location. There are a million local spots in Buffalo so I can't justify it. Friday night I met up with some friends who live in Webster and we ended up here. I was pleasantly surprised. We sat at a high top in the bar area, so our waiter was actually the bartender, Dan. He was so great! Personable, attentive, etc and very friendly. He brought multiple refills and extra sauces and was very nice. We all got these combo platters that were approx 14$ and came with a really good amount of food- boneless wings, onion rings, loaded nachos and mozzarella sticks. I got my wings medium which was a little hotter than expected. The food was hot and good and filling. I also forget that they have trivia here while you dine, and though I didn't actively play it was nice to watch along while we chatted. read more

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It's a corporate wing place. Food is about what you'd expect. However, they offer the UFC fights for free and the beer specials are really solid. So, I mean it's a good time if you know what you are signing up for and that is bad food and sports. Nowhere else in the city offers all the major UFC fights for free so that's pretty nice. read more

BWW has gone to total garbage. 10 years ago there was a location near me and my friends and I ate there frequently, and enjoyed it very much. I noticed as that location was fading out their food had gone down hill and the prices were not. I drove 40 min yesterday to get 40 wings and some munchies as my son requested for his birthday. The wings were horrible! you could barely eat the meat on them without biting the bone they were so small and had so little meat on them. We got the food to go and it was ready on time. Everyone that greeted me was friendly, but the food is a joke. Very overpriced! I asked the price of a bottle of sauce (I would guess to be 16oz.) and was told $16. The potato wedges were ok, nothing special, and nachos were corn chips with a dab of queso and one tiny jalapeno slice. Their sauce flavors are great but on a tiny dry overpriced wing I was very disappointed. We will not be going back. read more

Order took over an hour to be delivered. When delivered it was the wrong food. When called to complain was told I could wait till the delivery driver came back to get the order they already new was messed up and remade. Do not order from here!! Poor service and management. read more

03.28.23 / @ 8:00 pm Sat at the bar (bartender was overwhelmed, but great nonetheless). Ordered 15 regular chicken wings. Ten of Asian Zing and five lemon pepper dry rub. I was VERY specific when I asked for extra extra extra crispy. As I looked around the bar, I noticed everyone that came in after me was getting their food. This was actually a good sign as that surely meant my wings were being cooked as I requested. All good. Well.... The wings came out and the 5 lemon pepper dry run were crispy. Not extra crispy, as requested, but I could live with them. The ten Asian Zing were like rubber. Once you got past the rubber skin (zero crisp) the meat was rock hard. No doubt that these were freezer burned wings. How could 5 of the 15 be done correctly and the other 10 not? Cooked separately? The 5 were fresh (well, frozen fresh) and the other 10 from a freezer burned batch. Those 5 lemon pepper dry rub wings were edible. Not great, but edible. The other 10 were disgusting. I mentioned this to the bartender. I didn't want her to say anything to a manager though, as I had overhead other servers saying the kitchen was screwing up orders all night. The night was rough enough and I didn't want to pile on. I still tipped over 20% even though I ate six total wings and had two overpriced Bud Light drafts. Total bill $33 plus $8 tip. I did notice the attractive silver hair female manager go over to the people next to me and ask how their food was. Obviously she knew them. She asked nobody else about their food - or I would have pointed out the disgusting (small) wings that I didn't eat. The vibe here isn't friendly. The lights are on 150 watts bright white. Zero ambiance. Everyone is clearly going through the motions. I suspect this location will be closed before football season starts again. There are way too many other places in the area that sell awesome chicken wings with $3-4 drafts, as opposed to $5.50-6.50. A free meal won't even get me back in there. I'm all done with franchise restaurants. They just don't care like a family run operation does. If you want wings and a beer, hit up Jerimiah's or McGregors. read more

The food was great but the hospitality was awful! If it werent for the bartender erica being so friendly and eager to serve us we would have left. The "hostess" table had 3 people standing there just talking and "cleaning" the same menu over and over again while the waiting area filled up. The restaurant was practically empty and everybody was made to wait a minimum of 15 minutes. The sad part is the poor old man busting his ass bussing these tables ALONE while 3 young kids stood at that podium just laughing and doing anything but helping. Would have left one star but erica really saved the day. Even though she was expected to tend bar, and serve her tables immediately next to the bar, the manager repeatedly ordered her to work in the other areas of the restaraunt, and she still provided better service than the rest of the wait staff!! 10 stars for erica!!! read more

So in case you weren't disgusted enough with humanity, here's Buffalo Wild Wings idea of dry rub. Wings with a side of seasoning. read more

Buffalo Wild Wings - Chicken Wings Near Me - Webster, New York

Went to B Dubs for a work lunch. Our server was extremely friendly, knowledgeable of the menu, and even helped us modify our orders to take advantage of some special pricing and promotions. Very clean place, lots of TVs, and the food was great. read more

Buffalo Wild Wings - Mac and Cheese Bites - Chicken Wings Near Me - Webster, New York

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Coming to a sports bar I always lower my expectations on service. But Today that was not enough. Location appears understaffed and team although courteous lacks experience and stamina. Came to the same place multiple times never amazed but never any issue.Until Today. Had to place my order for drinks twice, tables were dirty, had to ask for spoons, napkins, sauce, side dish not included with order and at one point for about 5-10min there were no servers on the floor. (!) A complete mess. No leadership. No accountability. Need an urgent fix! read more

My wife and I were furious, however, it became so ridiculous that it was laughable! We stopped in after my softball game, only people at bar.. ( marcie) bartender, never noticed our drinks.... never changed TV to Yankee game as promised, and employees ordered pizza from Hooligans and food from Moe's... They ate this behind the bar and at a bar table during business hours! It was embarrassing to witness this uncomfortable and inappropriate business behaviour ! read more

Buffalo Wild Wings - Unbelievable!! - Chicken Wings Near Me - Webster, New York

Not to beat a dead horse, but I had the worst converstation I've ever had with the waitress here. I can't hear anything they are saying. There are too many TVs and their employees need to speak up. I came for the BONE-IN wings. Never the boneless (I hate GMOs). I wanted to attach a photo but don't know how read more

They're doing a great job during covid to keep people safe. Not like I wanna risk my life to eat b dubs but sometimes ya wanna go out to eat in a place that won't be jam packed and they never are. Wings are solid if unspectacular but you can get a decent goose island kolsch right now for $3 a pop which does the trick. read more

Food was fine but yall double charged me. Can I have my money back? read more

Buffalo Wild Wings - Chicken Wings Near Me - Webster, New York

The chicken they sold me was expired. I was poisoned by what I ate. I slept with fever for two days. They didn't respond to my complaint and they never apologized. This store should be closed by the authorities. I will reach out to local authorities to file a complaint. BE AWARE! DON'T GO THIS PLACE! THEY ARE NOT SELLING PROPER FOOD! YOU MAY GET SERIOUSLY ILL! read more

Service and atmosphere is TERRIBLE. So much potential for this building but the customer service and atmosphere both mediocre at best. We were seated and took the waiters almost 15 mins to acknowledge us. We ordered an appetizer and two drinks the appetizer came up first and our drinks were missing. The appetizer (Spinich Atichoke dip) was mediocre as well. The chips were overcooked and soaked in grease with grease dripping from the chips. The food was okay I ordered something simple annoyed with their service (Chicken Tenders) they were decent. Not coming here anytime soon unfortunately. read more

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One of the best places to have buffalo wings. Totally in love with the ambience of the place. They have huge TV screens where you can see the matches and enjoy your food. The variety of food options is great. Plus you also have a variety of options in drinks both alcoholic and non alcoholic. You can choose what type of sauce you want. They serve with salad. The service is really quick and you will enjoy every moment spent there. read more

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Everytime I order from this BWW they get my order wrong. I'm not sure what goes on there. Its astonishing how bad the service is. Absolutely dreadful. read more

the customer service was amazing and I got my food really fast I would definitely eat here again and the food can In 2 minutes and 38 seconds read more

My old co-workers were having a meet up here so I decided to suprise them and stop by. The staff let us have a section to ourselves by the bar. I liked that because if we got loud, we didn't bother anyone dining in. We were served several kinds of wings and appetizers. Everything looked fresh and yummy. The server must have had another table because a lot of the time we had to pop over to the bar to order more drinks. When she was over she was polite and helpful! read more

Since the BWW in Henrietta closed, my husband & I have been jonesing for some trivia fun accompanied by cold beer, wings & hot yummy cheese curds. We headed to the Webster BWW, expecting that, as a chain, we wouldn't be disappointed. Wrong! No trivia tablets. We were told by the server that this particular location doesn't carry the tablets "because not enough people use them." Unfortunately, the Buzztime Media App won't work with iOS 11 and above, so using the phone app was out. One screen in the restaurant showed the trivia game, but what fun is that? Strike 1. We ordered our wings - salt & vinegar for hubby, boneless mild for me (I know, I know...but I'm a creature of habit. I happen to have had fond memories of their mild sauce). We also ordered (with much anticipation), a basket of cheese curds. Food arrived. It was cool...as in, it sat for a while on the counter cool. I couldn't understand it since the food arrived in a timely manner. Hubby's wings were nothing special according to him. Mine were soggy. Ick. The biggest disappointment was the curds. Cool to cold, soggy. Gross. Not what we remembered. The beer was good. The company (my hubby) was better, but we will not be back to this location. read more

I'm honestly shocked at how they do things here. I get it, it's Thursday and it's early but cmon this place needs to do better. When I came in the sever looked at me and acted like she didn't see me. I literally had to flag her down. No one is at the takeout counter. When I ordered my food online and gave me a pickup time, it wasn't even ready. This place has serious staffing issues. Get it together y'all. read more

I've been to this mediocre establishment many times. This review is all you need to know to have a 3 star experience. 1. Know what you want to eat and drink before the waitress comes. You'll have plenty of time. 2. If ordering appetizers say you want you them with your meal, they have a long wait period between apps and meal. 3. It takes forever to get your check! Make sure if paying with a card to have them take it when they drop off said check!!! "Busy" or slow doesn't matter. If it's cash they're quick to take though. 4. The food is 2 stars, 5 stars for the French fries from my son who thinks frozen carrots is a delicious side. 5. The claw game is an easy win! Some of the plushies are not appropriate for the younger kids. read more

Our appetizer was cold and the manager was rude to us. He only took 50% off of the item and our server came to apologize to us and told us she was sorry for him being rude. Our entrees were good but the manager soiled the experience for us. read more

Except for the bartender, Dan... The staff just sits around a table talking to each other. I had to yell across the restaurant to get the attention of the bartender/server to give us our check after waiting ten (10) minutes for a glass of water for my friend. The food is the same regardless of which of these Buffalo wild wings you go to, but the service at this location is sub par. The saddest part of the terrible service, is that the place has never been busy, and the wait staff was not short staffed. They just would rather talk among themselves, than to deal with those customer people. :( The owner of this location probably doesn't read reviews, and is clueless why the traffic is so very low. read more