The service technician "Paul" was excellent, he Took his…read moretime to walk the property and address any of my issues. He was polite,timely and Very knowledgeable. I'm very happy to make the switch to the HAWX!

Gabe was able to schedule my appointment quickly and has been very responsive. Paul did a…read morewonderful Job getting rid of numerous wasp nests and treating the outside of the house. Immediate improvement has been noticed.

Service guy came unannounced AGAIN! The technician is very nice but the office keeps sending him…read morehere weeks before he is supposed to be here for my regular pest control service. On the prior visit the office sent someone to check for mouse activity and told me I had a lot of rodent activity in the attic and I needed to have the insulation replaced. Orkin had replaced the insulation and treated this space less than 6 years ago. The cost quoted was astronomical and when I questioned it, he immediately cut the cost in half. I am very suspicious that he was trying to sell me something I didn't need. I am seriously considering finding a new pest control company.

Started a contract with Orkin July 2024, $1200 and a year later the mouse situation hasn't gotten…read moreany better. We weren't seeing any mice about 3 months ago and the service guy came for the service (unannounced) , immediately after he came for the service the mouse came back, called Orkin and they said this is supposed to happen. Also complained about the service guy coming unannounce, they said it was some kind of service glitch, the service guy came again unannounced t so I called yesterday to complain about the mice issue not changing since we started the contact and complain again about the service guy coming unannounced and they said they would have someone at the house today between 8 and 12 and the service guy was a No Show. I'm so done and disgusted with this company. Use "Fly on the wall". Pest control, they are cheaper and you will see results right away and they will text you and call you 2 days before your appointment.

Excellent Service; Very Knowledgeable;…read more Great Communications And Impressive Follow-thru We use yelp and several other online services to identify and use top rated providers nationwide and while they have not all been to the quality their reviews implied - this provider and John (the owner) exceeded our expectations We had an issue we had never encounter in over 20 years with the property and wanted it investigated, addressed and eliminated asap and that's what these folks did I reached out at 7am; they contacted me within an hour; scheduled the inspection asap and took care of the problem in no time and Followed-thru as promised a couple of weeks later to make sure all was in order. If you need pest control services, these folks were no BS and real in their service and commitment. Will definitely use them again.

Had a big wasp nest that I needed taken care of. They went…read moreabove and beyond of the service I needed. Very professional and will hire again of my pest needs.

Ed responded very quickly to my post, worked with my schedule and was able to come out within a few…read moredays, and had a good understanding of the issues we were having. After the treatment he had a suggestion for how we could treat our yard ourselves as well. He followed up by phone and is polite and gregarious. Would gladly use his company again

I called this pest control that answered their phone, was professional and courteous. Although he…read moredoesn't handle squirrel removal he gave a solution that fixed the problem. He suggested having trees cut that allow roof access for squirrels then referred me to a company that removes squirrels. I set the appt fir tree trimming and squirrel removal. Although I didn't use his card meant if, and when I need pest control I will surely use him. His customer service and "communication skills" are unbeatable. If that's any indication of his work then he's the one to use. Thank you sir for your help. I added pics for other customers with the same issues. Call this company to determine what the critter is that does this.

Had to get a quote for my work, they made the process super easy. When they came out to tour, they…read morewere super professional & detailed. They explained clear services. We are signing up!

Jen is great (kind, responsive, and customer service-oriented), and the technicians were awesome!…read moreThey got rid of my silverfish and spider issue with just 2 services. Their cost was also reasonable! I would recommend!

My primary technician Derek is always wonderful to help with and through in his explanation of…read moreservice. I love that I can call them anytime there's an issue.

A manager from American Pest came out today and addressed the carpenter bee infestation. She…read moreopened the window and reached out to spray the bottom of the frame. It should not have been this difficult, but I am glad it has been resolved.

Sean was thorough and informative. I'm confident my mouse problem will be solved. The one thing I…read moreget nervous about is that Pest professionals, including Sean, seem to be less cautious with the poisons than I would be, letting bits of crumbs or dust go here and there. Though he did check with me about all the different locations he would leave bait. Having small children, I found myself revisiting all the spots we went and wiping the floor where I thought there was any residue. I acknowledge this is partially my own particular thing, but may be useful for readers to note.

Very personable and thorough and prompt. Highly recommend. Sean came within an hour of my call, and…read moreon the early side of what he had promised.

Destroy Pest Control came out and took care of a Yellowjacket nest in…read moremy chimney. The technician methodically assessed the problem and approached the nest from inside and outside the house. The technician located the nest and used a pesticide to kill them. The technician also stated that I should watch to see if any yellowjackets attempted to come back and if they did, he would return at no charge.

Service was untimely, unprofessional, and ultimately ineffective…read more I called Destroy for a mouse problem. They showed up a couple of hours after the estimated time window, citing a delay at a previous job. It happens, not a big deal. They came and sprayed around the outside, plugged some gaps, and set up 3 or 4 bait traps and some sticky traps. This took all of 20 minutes. They talked me into a one year service plan that costs $1484. (I immediately felt I had been strong armed by the technician). He had also said the only way we would resolve the mouse problem was to replace all of the insulation in a part of the house. The cost was $10,000+. I declined their upsell. (A second opinion advised this insulation was unnecessary). The service plan was to come back in a month to reassess the mouse situation and replace traps. We scheduled the next service with a window of 9 am - 12 pm. I stayed home from work to wait for them. After hearing nothing , I called at 11 am for a status. I was told they were running behind and could not be there until 1 pm. That didn't work for me so we rescheduled for the next day from 8am - 11am. I stressed that I was only available until 8:45. They reassured me that I would be the first appointment. (We live about 20 minutes from their office). The following day, we stayed home again. Heard nothing until 8:26 when the technician said they were running late and could be there after 9. Frustrated, we adjusted our schedule and waited. The technician showed up reeking of weed. It was apparent the technician had smoked very recently. Perhaps that was part of the reason for the delay. They did the service and left in about 20 minutes. The technician offered to take $50 off for our trouble. Strangely, he Venmo'ed us $25 from his personal account. I called later to express my concerns. I spoke directly to the owner, Thomas. He was professional and offered to personally come back and take a look at the mouse problem. He said he'd cancel our contract and prorate the money if we wished. I stressed I had a very short time window and had to leave the house by 8:45. He assured me multiple times that he'd be "in your driveway by 7:30". The next day, after hearing nothing, I called at 8:30. Thomas had forgotten our appointment. He said he could be there in 20 minutes. I reminded him how he quite literally guaranteed that he'd be in our driveway by 7:30. He eventually said "You're right, you got me". He agreed to refund us our money for the contract. To his credit, Thomas heard my complaint with professionalism and was apologetic. His offer to take care of the issue personally at no additional cost was appreciated. Had he followed through, we would have likely remained customers. I followed up 3 times over the next 3 weeks. Heard nothing until a month later. They refunded me $935, thereby charging me over $500 for two service appointments that took all of 20-30 minutes each. We still have mice. Edit: to suggest this is fabricated is ridiculous and dishonest. Everything is documented in emails.

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

I found them when I did a search here on Yelp for my organization located in Baltimore. I received…read morea quick response through text in which I was asked for the address and some other contact information. Again, very fast response to say they would be at my place of business between 8 and 9 am this morning. I came in early to meet them. At 8:54 I received an email and text saying they don't service Baltimore. A complete waist of my time. I cannot comment on the actual service they provide but I would not recommend them based on this experience.

Thought I was calling the local orkin affiliate and ended up with a call-center in Atlanta Georgia…read more I wanted something simple like some carpenter bees, taken care of and got the complete runaround bouncing from call-center to call center spending approximately 30 minutes on hold. They did send out a representative, unannounced, a well-dressed female, that was hardly in any position to climb up a two-story ladder to look at carpenter bees. Bottom line is you will speak to more unqualified individuals apparently looking to upsell at Orkin and never get to anyone that knows what's going on.

I don't know what else I can say about orkin. I was scheduled for an appt today 8/17. I received an…read moreemail confirming that date the morning before. On the day of and time of arrival. I get another email stating my appointment was rescheduled for 8/24. I have removed items from the appropriate places for them to work and now my home looks a damn mess. They are very good at trying to make you think that the rescheduled date was your normal date and an appt was never set for 8/17th. I keep everything on my calendar. This has happened several times with them and I am just fed up with the non verbal communication. How can you reschedule my appt for another day not knowing if I have other plans.. Then the rep claims he don't know what happened. Bull!!! I know. Someone changed it without consulting me. That's what happened. This was my last straw!!! I am so done. Looking for another company asap. I would not recommend this company if you don't want to keep going through non communication or keep being cancelled or rescheduled on the day of your appointments without explanation.