A few months ago, I walked into my upstairs storage closet and discovered insulation scattered all…read moreover the floor. As I looked closer, I found walnuts. That's when I knew immediately the squirrels had made their way into the attic. They had taken up residence in my detached garage the previous summer and were humanely ushered out, so I suppose they were just looking for a new home! As a devoted animal lover and supporter, it was very important to me to find a company that would address the issue humanely and not harm the animals. That's when I found Critter Removal Indianapolis. From my very first contact, they were professional, personable, and extremely thorough in explaining their services and pricing. I immediately hired them and I can honestly say they have to be one of the best in the city. Throughout the entire process, they quietly monitored the situation and kept me updated in a timely and reassuring manner. Their approach is thoughtful and humane, which meant everything to me. Upon completion, they honored my request to text me when the work was done and to let me know the invoice had been emailed (I get so much spam and didn't want to miss it!). That level of attentiveness says so much about their customer care. The technicians were professional and respectful, and the home office communication was absolutely spot-on. I truly hope you never have attic critters but if you do, Critter Removal Indianapolis is the company to call. Humane, professional, and exceptional service from start to finish.

I have really wrestled with both whether or not to and how to review Critter Removal Indianapolis…read more Here's the thing. I really liked these folks. They're undeniably popular and their reviews obviously speak for themselves. I suppose that's part of what makes my experience worth noting. I called Critter Removal Indianapolis due to a squirrel in my home that I'd been unable to address myself or with assistance. I called Critter Removal Indianapolis on a Wednesday and made arrangements the next day for one of their employees to come by the house the next day at noon. While I hate having to miss work, this squirrel had become a major nuisance. The appointment was scheduled for noon - I was sent a link to be able to track my appointment (a cool touch, though also a bit alarming as the time changes and my appointment ended up happening around 1:30pm). I'd e-mailed them through their website and had gotten a response pretty quickly with a general idea of pricing. That went well. Once the employee arrived, he explained the process - essentially photographing trouble spots, developing a plan, submitting the paperwork to the office, getting an estimate, and then agreeing in writing to the estimate. I hadn't been aware there was sort of a pre-step, somewhat disappointing, but I remained hopeful. I made it clear to the employee that the squirrel was actually in my home - not a crawl space, basement, or attic. It was actually in my living space. It was actually in my living space when he came out. As he was taking photographs, the squirrel was walking across my kitchen counter. Seriously. The estimate came and I agreed quickly after a review of it. It was actually lower than the original price range. I was told they could be out the next morning and that I would not need to be home. I had every hope that they'd arrive on Friday and get the critter quickly. However, when I got home it was clear that hadn't happened. There had been no signs of actual arrival (and no contact). Over the weekend, things got worse and ultimately a friend ended up calling what she thought was the company to basically say "Why are you not out there?" Let's be honest. It was a legit question. She actually had called a different company that came within the hour. Within a half hour or so, the squirrel was caught and removed. And yes, it was in my kitchen when caught. To Critter Removal's credit (Hannah specifically), they were perfectly polite and gracious when I e-mailed them Sunday and said the squirrel had been caught and explained the situation. I canceled my appointment. So, here we go. Great initial inquiry. Friendly people and very thorough. However, I can't help but feel like policy came before people here. While all critter issues are important, a critter in a living space is sort of an elevated concern both because of safety and potential biohazard due to waste. As a wheelchair user, I was at even greater risk of potential infection. There was a lot of good here. I don't want to dismiss that. But, if we're being honest, given the circumstances it's pretty inexcusable that after being told on Wednesday a critter was in the house and after having been in my home the next day, I should have had help well before Sunday afternoon when the issue finally got resolved. While I might consider calling Critter Removal again for more preventative measures (I did like some of their plans), if I were in a crisis? I would have to look elsewhere.

Do not call out unless you are prepared to spend a ton of money!! They advised us before coming out…read moreit would cost 350 for an inspection. But they said that they could apply that to the work they do. What they DIDN'T tell us is that you have to do everything that they suggest in the quote or they won't do ANYTHING and you are out the money. It is all or nothing. They quoted us multiple items that came to about $3600 but when we said we didn't want to replace our gutter covers for theirs, they said they wouldn't do anything else from the estimate. We would never have had them out if we knew this. I can't say anything about the work they do since they wouldn't do anything else, but only call them if you are prepared to pay for everything they suggest!!

Travis was amazing in wrangling our Hornets nest, a litter bigger than a bowling ball. And I was…read morecharged much less than a competitor. You guys are forever on my go-to list for varmints!! thanks, Travis and AAA!

Brian was quick to respond and knowledgeable about the type of pest that was building a nest near…read moreour roof. What we thought was a wasps' nest turned out to be a bald faced hornets' nest! Very aggressive! So thankful that he was able to come out quickly within a week of reaching out, even with the 4th of July holiday. Fairly priced and was able to come out to estimate and eliminate the problem in one visit. Thank you for the quality service! Highly recommend!

We requested bug and spider treatment. The job didn't take long. Brian was thoughtful and…read moreexplained things thoroughly. We liked him and his service and had him back to power wash the garage and driveway. Great job. Thanks Brian !

Scat came out to my house quickly, the technician was on time and friendly, and he didn't try to…read moresell me any services I didn't need. Service price was comparable with other organizations in the area. They also helped with my ant problem and have a nice guarantee if there are any additional problems that happen. Would definitely recommend them to anyone struggling with pests.

They electronically send your next appointment/time. If this doesn't work they will call you…read more Technicians are very punctual & thorough plus respectful of property. They will return at no charge if pest problem persists. I have worked with this company for over 6 years & see no reason to change.

I cannot thank Howard and Awesome Tim enough for their time, knowledge, and expertise! i was in a…read morestate of panic and both gentlemen "talked me off a ledge" I really appreciate their honesty ... I was quoted a reasonable price to exterminate our unwanted guests... and was not pressured into purchasing any lengthy treatment commitments.... I needed help quickly and received it from the best!!

We just bought a house and were seeing at least 1 cockroach a day, and on multiple floors of the…read morehouse. Freedom Pest Control was able to schedule an appointment the next day. Tim was our technician and he was very friendly and explained the treatment before he did anything. He suggested we would need 2 treatments to really take care of the bugs. After the first treatment I think I saw only 1 or 2 roaches. Second treatment seems to have taken care of them completely. Cost was about what I would expect. Overall I'm pretty happy with the result.

We have used Tro Pest control at our company for many years now. Bill the owner used to always come…read moreand now he has a great team behind him. They are awesome and highly recommend them. They have been to my home in the past. Now looking forward for them to treat my new home. Very trustworthy company !!

We called Trio Pest Control to get an inspection. They were able to get someone here within 48…read morehours. Brad came to our home and was fantastic - punctual, professional and very knowledgeable. If we ever need pest service again, we will definitely call them. They are really top notch.

We called to get a time set up for general pest control spray and we're able to get an appointment…read moreset up right away. When he came out to spray, he was friendly and quick. I like that they have spray that isn't harmful for animals! It makes it easier when you have pets that you don't have to keep them out of the home for hours after getting a treatment done!

From the owner: Our business services pest control,termite, residential mosquito,lawn mowing and residential snow…read moreremoval.