WORST Salon Experience -- Mismanagement, Damaged Scalp & Hair, and Disrespect from the Owner Down…read more
It takes a lot for me to write a negative review, but what I experienced at this salon, especially under Bree's ownership, is unacceptable, and I feel responsible for warning others.
Toxic Culture and Poor Management
Several stylists have complained about Bree, the owner--citing manipulative behavior, pay stagnation, and lack of support. Prices keep rising, yet stylists are underpaid & undertrained. You're paying NYC rates for small-town talent. Their most senior stylist recently left, and several more are planning to. That kind of turnover is a red flag and always points to toxic leadership.
They advertise themselves as an Aveda concept salon--but it's a disservice to the Aveda name. There's no real training or quality control.
Bad Cut & Color
I started at this salon w/ color appts. This year, I added a cut. I asked for layers--the stylist said they were there--but my hair always looked blunt & shapeless. Between the color and cut being off, i decided to try a new stylist.
Months later, a new stylist said (unprompted) that my hair had no layers--just two uneven chunks w/ a 2.5-inch drop.
Final Straw - Burned Scalp, Red Hair & No Accountability
I booked a last-min appt and met with a 3rd stylist (the first one quit, the 2nd one was on vacation). I asked for chocolate brown. The stylist bleached my hair, dyed it, but I ended up w/ light brown, so she shampooed and added more color. Then suddenly--I had red hair.
She said brown has "red undertones." I pushed back. She said she'd add toner.
Instead, she brought out powder, poured it over my hair, and scrubbed so hard I could hear my hair snapping and feel my scalp burning. Afterward she said it was a color stripper. At that point, we were 3-4 shampoos in.
She reapplied toner, it turned even redder. I had now been at the tub for 3 hrs for a gloss/color. She was adamant it was brown.
She had agreed at the start to blow dry my hair (I didn't know it had to be booked separately), but after messing up my color, she said she "didn't have time" and blamed me for not requesting it. I asked to dry just some of it to confirm if it looked red or brown. She agreed to dry the front.
She roughly combed through my curly, fine hair--despite me saying my scalp was raw.
She blow-dried the front (only the front)--and it was clearly RED. Not red undertones.
MY SCALP IS BURNING. I have visible open patches on my scalp that I've never had before. My scalp feels like there's carpet burn 4 hrs later!!
Owner's Pathetic Response
I was clearly upset when I left. The stylist knew. The front desk knew. The stylist even offered to stay late to fix it. Tension was obvious.
Bree, the owner, was at the front but didn't introduce herself. She asked, "Everything okay?" I said, "No, I'm not," and left w/ tears in my eyes.
In my car, I saw how red and PATCHY the "highlights" looked in the sunlight. I collected myself & called within 5 mins to speak to Bree. The receptionist said she "left." Then said she was "in an interview." I asked which was true--she got defensive. I asked for Bree's number--was told she'd call me.
She never did.
Instead, I got a generic text: "Hi Priti--My manager emailed you. I'm so sorry, let me know what I can do." I checked--NO EMAIL.
That kind of avoidance explains why her team speaks about her the way they do.
AVOID AT ALL COSTS
This salon is mismanaged, unprofessional, and not what it advertises. Stylists are undertrained. My hair is damaged. My scalp is burned. The owner won't take accountability. I HAVEN'T GOT A REFUND.
If you think this is just one angry review -- ask why 4-6 stylists have left or plan to. Check how much prices are increasing and see if you receive notification about it. This kind of turnover isn't random.
If you value your hair, money, or health--go somewhere else. The reason she doesn't care is bc the stylists are leaving. She can then say on these review that there are new stylists...ITS YOU BREE! You're the problem.
