Here's your updated review with the store name: We had such a great experience at Bull Pen! David was incredibly kind and patient with my 10-year-old son, taking the time to help him navigate through all the different Pokémon card options without making him feel rushed or overwhelmed. It really meant a lot to see someone treat a kid with that level of respect and care. You can tell this is a family business that truly values its customers. We will never go anywhere else! read more

Bullpen Burbank - Hobby Shops Near Me - Burbank, California

Horrible service. Very rude customer service. I went on a Sunday and I was getting kick out because the store was closing. And so called security guard pushing us out because it was closing. Never coming in again. read more

ABSOLUTELY AMAZING SERVICE THEYRE the absolute best card store I've been to in LA. Amazing service amazing selection and the best prices!

Always enjoy coming here! The staff have always been so friendly! Their selection is not a lot compared to some others, but definitely have some gems for sure! Worth checking out! read more

One of the best card shops for selection and pricing! Most definitely check it out Art helped me pick out some awesome packs.

The main Bullpen location is amazing .. This location is terrible! The people that work there have no social skills and don't even greet customers when they walk in. Their TCG inventory is OK. Their sports inventory is stale and never updates. The management team needs to severely upgrade their staff with people who will engage with their customers. Their competitors Burbank across the street will put them out of business soon if this continues. read more

This is a hidden treasure to all card collectors. From Pokémon card, Yugioh, Magic, Dragon Ball Z, Sports cards, MLB, NFL, Champions League, etc. they also have collectible plushies. We initially went to the new store in the corner of Buena Vista and Magnolia and though they had a big selection of cards they do not beat this store. Here Freddie, Damon, and Dustin make the experience unforgettable. When Freddie found out that we were Real Madrid Fans he quickly knew what card to show us. A graded Luka Modric card (my favorite soccer player). This is a must visit for any and all card collectors. read more

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Honestly prolly my favorite card shop I've been to in LA so far in terms of service and also me finding my favorite cards for my collection. I'll definitely be back bc of Ann , she's super patient and helpful ! read more

Bullpen Burbank - Hobby Shops Near Me - Burbank, California

There are two people that work here who are just plain rude. I've taken my son here a handful of times and half the time they are buying and half the time they're not. When you call and they're not buying, they'll tell you that they have no money and they're not buying. What kind of customer service answers the phone like that? You could at least be courteous especially when kids are around. I honestly don't know why these people work here who clearly hate their jobs. I will never do business with them again! Go across the street to Burbank Sportscards where they are actually nice to their customers and appreciate them, especially kids! read more

Love this place!! Freddy and the rest of the crew are always on the top of the card game!!

The people there are absolutely rude. They don't acknowledge anything when you walk in and this dude was watching karate kid instead of showing me around the shop and helping me out. A Dan Marino card was worth 2$ and was marked up to 30$ which explains the value at the store. Selection is also not good, not enough cards for each sport. The place also feels like a dump. read more

These guys are the absolute best. Truly so nice and really know their stuff. I had such a fun time looking through everything and even felt like I had cheerleaders behind the counter while I was ripping packs! Absolutely go go go read more

Always helpful Everytime we come in and couldn't be more friendly in helping our son figure his way through pokemon! Great selection and wonderful staff. They really build a community here and it's very special. Can't recommend this place enough! read more

This mainly pertains to their Pokemon inventory but they have a mix of fair priced items and items priced way too high for what they are. Honestly seen scalpers with better prices than theirs but business is business. Mainly came in to check them out and was doing an honesty test (looking for a good shop for myself) to see what they would offer me for my XandY venusaur promo card ranging around 80$ and my 151 charizard witch is the top pull for the set ranging around 250$ or less msrp. They said they buy at 75% which is standard and then pulls out their phone saying they go by TCG market price. Wasn't happy to hear them say it's going for 150$ which is the Japanese 151 charizard price. I said the price doesn't seem right and they said that's market. I said maybe another time and bought some cards and a jap 25th anniversary booster box. Their booster box prices: Surging sparks 300$ (around 250$ msrp) Paldea evolved 200$ (around 180$ msrp) Terastal festival etb, (don't even bother) 8$ for one pack twilight masquerade‼ and 180$+ for a stellar crown booster box (around 150$ msrp) ..... I don't blame them in this current market but if you can get better prices from scalpers on the third party market there's something wrong here. They have to either stop buying from scalpers or find a better vendor. The cards I took out are in the photos. Also a shop called Hero's in northridge fashion center has better prices for packs and booster boxes than here. Currently that's my go to. Plus they're honest people read more

Bullpen Burbank - The cards I put on the table. Wasn't happy with their offer at all - Hobby Shops Near Me - Burbank, California

My friend recommended me this place instead of the bigger card place across the street & I got a lot of different cards. Definitely going back soon to get more & going to bring my nephew as well. read more

Honestly cannot say enough good things about this shop! Stopped by randomly cuz the kiddo is getting into collecting Pokemon and so happy with the experience that we won't even bother going anywhere else The quality of service provided is top notch! Everyone takes their time to help you out, answer questions and you can tell they're genuine people who are about the hobby themselves. Not to mention, the employees seem happy to be there and want to interact with the customers and not just looking to make a sale and shuffle people thru the doors. Their prices and selection are great! They always have new items coming in and just stoked to have found this shop. Big ups to the whole crew at Bullpen Burbank! You guys are the best! read more

If you're looking for the best card shop experience, Freddie, David, and Dustin are the absolute dream team! Every time I come in, they greet me with a smile and make the whole experience fun and welcoming. They really know their stuff whether it's sports cards, Pokémon, or TCG, they walk you through their comps and give you the best insight into what's hot right now. The shop Bullpen Burbank always has the newest products, and their prices and deals are unbeatable. I also love how there's never any pressure to buy; it's just an amazing environment where you can learn, trade, and talk cards. Plus, their buy and store credit percentages are great if you're looking to sell or trade. Freddie, David, and Dustin make this place feel like more than just a shop it's a community. Highly recommend checking them out! read more

Appreciate this shop for offering a contrast to the big box style of BBSC across the street - but really wish they put prices on stuff. Inevitably you'll ask a price on something, they'll google it, and then offer you a price you can probably beat anywhere. All of the staff is friendly, but you'll only get a fair price if you're lucky enough to deal with Dustin. But honestly it shouldn't be that hard to just stay on top of market rates and keep prices listed/updated. Wish them the best though, I don't want all of the hobby to flock to one shop. read more

The Bullpen in Burbank isn't just a card shop; it is truly a Mecca of Wonder for collectors of all levels. From the moment you walk in, the difference in the customer experience is palpable--and it all starts with the exceptional staff. Thank you Freddie and Ana! read more

Bullpen Burbank - Hobby Shops Near Me - Burbank, California

Great Pokémon card shop with a solid selection. Many singles and sealed product! The staff (David, Alfredo, Dustin) friendly, knowledgeable, and actually take the time to help you. Prices are reasonable too. They also have some cool sports cards! Definitely recommend checking it out. Great spot for kids, any fan or collector! read more

Amazing customer service and great kid-friendly experience!! Our first visit a few months back was incredible! David was so incredible patient and kind with our 5yo. He answered so many Pokémon questions with shared excitement and made my kid's first card store visit truly memorable. Thank you, Bullpen team for giving our family a fun place to visit! read more

Great people, better prices. Always so friendly when I come in, attentive when you have any questions or concerns and the selection is always updated when stock runs low. Their prices are honestly some of the best when it comes to storefronts as well. Have been doing business there for over half a year, and I don't see that changing any time soon. Love the work they're doing there! Appreciate the hospitality always ! read more

Yooo before you go to any other Card Shop in Burbank check out the Bullpen! They treat you like a human being, the vibe is straight up homie, instead of this corporate surveillance uniform! Their selection is great for Sports and they keep their prices fair and don't go off some trend. Cheers to these guys for keeping it real! read more

Stopped by in August after a family get together. One of the best card shops I've been to! Great selection of cards, slabs, and ETBs. Guys there were knowledgeable and honestly great people. They gave me a solid deal on Pokémon cards. Definitely will be going back whenever I visit the area! read more

Bullpen Burbank - Hobby Shops Near Me - Burbank, California

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Amazing selection of cards, wonderful staff and always top tier service when you are here. Recently have gotten into collecting cards and I have to say, I always feel good when I'm opening whether in store or at home. They always lead in the right direction and make any purchase you make worth your money. If you are in the Burbank area or looking for a new spot to check out, they are definitely the place! read more

Just recently got back into cards. Totally found out it's a lot more, lol. Really different from back in the 80s when I used to collect, but staff was really great and friendly. They didn't make me feel like an idiot, because this is my second time around in a totally changed Marketplace. I always learn something new when I come here. read more

Love this store. For me it's local and always has fair pricing. Always good vibes when I go in. Everybody seems to know everybody. Sometimes when I stop in on the weekend it's like a hang out spot. The staff seems to know everybody by name. Guys girls and kids all welcome. Service has always been great. There's usually only 2 to 3 people working so when it's busy sometimes there might be little wait but it's worth it knowing they're gonna totally take care of me. The manager Freddy is super cool and super knowledgeable about all things sports and the lady Ann is always kind and knowledgeable. She takes care of all my gaming stuff along with another cool guy named David. Don't go in with an attitude and I'm sure they'll treat you right. It's a small store but don't let that fool you, they have everything. And if they don't have what you're looking for, they're not afraid to point you in the right direction. If you're in the area stop in and check it out. It's my go to card store in Burbank. read more

Met Freddie, very knowledgeable and excellent customer service. Gave me some great advice as a new trading card collector. Took the time to show and recommend some cards, explain values, different brands, etc. All around great experience. Kudos!! read more

I walk in not even sure what I'm looking for, and five minutes later I'm walking out with exactly what I didn't know I needed. The staff? Super friendly, always down to help, and they really know their stuff--like, scary good. If you're into cards and you're not shopping here, what are you even doing with your life? They make finding what you're looking for easy--and actually fun. Especially Ann--she's amazing. She knows everything about Pokémon and genuinely enjoys sharing her passion with others. It's the kind of place where you feel welcome, whether you're a serious collector or just getting started. I've seen some negative comments floating around and honestly? I don't get it. Feels like some people came in with a chip on their shoulder and didn't take the time to actually engage. This shop is a gem, plain and simple. read more

Every time I've gone the woman that works there always has an attitude. Workers aren't helpful. Product is overpriced. Go to Burbank sports cards across the street. It's 100x better read more

My husband and I saw the shop coming from Portos and decided to stop by. They have various collections of cards ranging from Pokémon, yu-gi-oh!, Baseball, basketball, football, etc. The guy helping us out, forgot to ask for his name, was informative and helpful. I picked up a few Pokémon cards for my son. They have individual cards and packed card available. They also carry hard to find items. Great store. Good people. Support small. read more

Bullpen Burbank - Pokémon cards section - Hobby Shops Near Me - Burbank, California

First time going. Prices not marked on the shelf. Went to buy a sealed box and the worker spent the next 10 mins looking up sales comps for the box on eBay. Instantly a poor experience. Left with nothing and went to Burbank's new location 100 feet away. read more

Horrible experience. Walked in to a women and man sitting down no one got up. Women barely said hello. Me and my boyfriend needed to drop off cards for PSA and there is literally a sign that says PSA drops offs in the front. When we told them we needed to drop off they both looked so confused and didn't even know what we were talking about said they had a ipad we can sign on to make a drop off and pay for shipment. We told them we ready made a PSA submission with QR codes and just needed to drop off they had no idea what we were talking about or didn't care to help in anyway. Too busy focused on whatever movie they were watching. We'll stick to the other burbank card shop near by. read more

Today I had in mind to go to a card shop to get a box storage for some cards. On the way to Portos I happened to see Bullpen Burbank. I automatically how convenient this was and thought it would be nice to check out. After Portos I stepped inside and greeted the person working. Asked them if they had any 5k card boxes and he said they were sold out. Checking out the store I was interested in some information on the newest Pokemon TCG set that will be coming out. The response that I received was "when it comes out". I wanted a little more information so I asked when is the release date and they didn't know. Sad reality was I knew the information but just seeing if the vibe check was there. I didn't get any so I stopped talking to the dude. I noticed their Pokemon cards were pretty expensive. Not because they had hard to find items, but their prices were marked up from MSRP. Anyways, they didn't have what I was looking for, I didn't get the information I needed and the place is pretty expensive for items you can get locally or online. Parking: Street parking, small private lot VERDICT: One and done read more

I visited this weekend to pick up some Pokemon cards for my kiddo, and to browse their selection (I collect rookie cards, and know my way around a card shop). I am flabbergasted by the absence of customer service in this shop. We weren't greeted or engaged with at all. Okay. The people behind the counter were not only unfriendly, but acted visibly annoyed when I asked to buy a few packs from behind the counter. While being rung up, while still being basically ignored, I was chastised for paying cash and not letting them know upfront (they don't charge tax on cash sales). If you would have actually engaged with me maybe I could have told you! They had a poor selection of slabbed cards, and not much of interest on display. There are so many great shops in LA, and Bullpen won't see another dollar of my money. I recommend The Hobbyist, Valley Sports Cards, and Cards and Coffee, where they provide top notch service and legit selections of cards. read more

Fantastic store. Every employee is very helpful and knowledgeable. The owner is one of the kindest people I have met in the trading card game industry. always willing to help people who are getting into the game and helps out children who love pokemon. I even saw the owner give a pack to a child who was just getting into the game. People like this deserve your business. If I could I would give more than 5 stars. read more

Best card shop in the area. Workers are super chill and always willing to help you out. I have no reason to go anywhere else now.

Great local card shop with a large inventory and good pricing on their products. Staff is also very friendly and helpful.

Lacking in customer service. I really hope the owner gets to see on YouTube (adapt live) channel "we spent another 10,000 on exotic sports cards" this is what's it's like to walk into the shop. Because of the laziness and lack of enthusiasm of the employees they lost out on about 10k sales. read more

Went here for the first time and I only have great things to say!! Super friendly helpful people with a good selection of sealed / singles for pokemon and they have the best rates for trades imo, I was more than happy with everything I got and for sure will be back for more business!! Greatly appreciate everything ! read more