We love Crystal Insurance Group, Inc. They are always so responsive to our needs and staff are easy…read moreand knowledgeable to work with, and they are especially helpful with our nonprofit insurance needs.

I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

I own a small painting and home improvement business and needed some new commercial general…read moreliability insurance as my old company had stopped offering this type of policy. I contacted a few brokers and Alliance was by far the easiest to deal with and very responsive. After their initial reply to my online inquiry, I emailed back and explained what I was looking for and that I was hoping to get some new coverage as soon as possible. Paul wrote back right away and asked a few basic questions about my business. I responded late that night, and the next day they were able to get me a very reasonable quote, send me an application, and bind coverage in just a few hours, and I didn't even have to pay any portion of the premium upfront in order to get the new policy in place! Alliance set me up on quarterly payments and told me I would receive my first bill in a few weeks. I also had a couple of big contracts I was about to lose without proof of insurance and Cheri was able to generate a COI and send to me right away that same afternoon, which I greatly appreciated. I was very impressed with the fast, friendly and efficient service I received from Alliance and would definitely recommend them to any small business looking to get affordable insurance coverage quickly and without a lot of the red tape and headaches that you usually encounter when applying for a new policy. Alliance really helped me out!

I am a new business owner and I used Alliance to obtain workers' compensation and general liability…read moreinsurance. I engaged many brokers before going with Alliance, but choose them because their service was far and away better in quality than everyone else I spoke to across the DC area. Not only did they get me the best deal possible, their employees are stellar. When things go wrong and I have to deal with insurance, I'm so relieved that I can rely on Paul and Cheri.

Jay Frye has been our agent since we bought our first house in DC back in 1990. In all these years,…read morewe have had a great relationship with him and later with his long-term staff Celsi and Julie. They have always been extremely responsive and looking out for our interests, both in car and home insurance, while at the same time offering us extremely competitive rates. As important, we have always received the best support from State Farm when they had to cover our auto and home claims.

I've been with State Farm for over 20 years and have been working with Celsi Bowen most of that…read moretime. We use State Farm for our home and autos. I've been very happy with the excellent service and reasonable premium amounts. Celsi is always professional, friendly, and efficient and she has been a great resource for me for information. I enjoy working with her and State Farm and look forward to another 20 years! Thank you Celsi and State Farm for all the great help over the years!

I got hit by a guy who has Liberty Mutual for insurance, and it has been the biggest pain to deal…read morewith them. Firstly, I assumed that if I took my car to their preferred auto body shop that they would work out payments with them directly so I wouldn't have to worry about paying them myself. Nope, they sent me a check for what it was estimated for. Little did they know that there was more damage to the car than expected (which would've been really obvious had they bothered opening the truck) and sent me on my way telling me the car was safe to drive. A few days later, the car broke down on me after work. I tried calling Liberty's number but because I wasn't a direct customer, they wouldn't help me and I was stranded on the side of the road. One lady was rude enough to hang up on me because I wasn't a customer. I had to end up getting a tow through my own insurance which has representatives that actually work 24/7, and then have my insurance bill Liberty Mutual for the tow. Then, I took the car to the shop and the representative said that he would call me in a day to let me know the status of my car. 4 days later, no response, and I had to follow-up to figure out when I could get my car back. Thank god, I do not have them as insurance. I was tempted to sue Liberty Mutual just because of the trouble they gave me and the time it took me to get everything sorted out. If you don't want a lawsuit on your hands from frustrated people like me because of their ineptitude, get a different insurance company!

they wrote a policy clearly stating the type of property, coverage, etc., quoted me a premium, and…read morethen, raised the premium $800 the following week. the rep who sold me the policy was on a two-vacation and his supervisor did not call me back.

Liberty treats its clients poorly when they are most needed. I am having a nightmare of an…read moreexperience in trying to reach management who promises to call me, yet never does. Many unanswered Qs. This is intentionally done by Arslan Chaudhry, Claims Team Manager in NJ. I'm suspicious, generally, of high ratings when most are horrible.

This is the worst insurance. They already advertise their business but their service is horrible…read more Never buy their insurance.

I switched State Farm agents to Tyler Sweigart last year and I have been very pleased with the…read morequality of service they provide. They return calls quickly and go beyond what's expected whenever I have a question. I was in an accident which resulted in my car being totaled. I wasn't at fault but had never been in that situation before. Tyler and his team (Somer) were accessible and supportive during a difficult time.

Tyler Sweigart of State Farm has handled my various policies since I moved to D.C. a decade ago:…read morerenters, auto, umbrella, and I think a couple of others (I'm a big believer in insurance). He's highly professional and knowledgeable, reliable, and exceptionally efficient. Unless it's your field, insurance can be a chore, so I really appreciate how easy he makes the process. I'm spending more time writing this review than on updating my policies.