Dr. Cecko and Dr. Burpee saved our new rescue pup's life. We brought her in a few days after we got her and they were extremely thorough, helpful and did not pressure us into getting anything we weren't ready for. When our dog's health declined a few days later, a quick exam proved that she needed emergency surgery. The doctors worked late into the night to ensure everything was done well. Her recovery hasn't been easy, but the doctors and staff at Burbank Vet Center have been there for us every step of the way. They are so kind and truly care about the wellbeing of our pet. I would absolutely recommend them to every pet owner I know! read more

Burbank Veterinary Center - Veterinarians Near Me - Burbank, California

The staff here all seems very friendly and caring about animals, and it feels like a pretty top notch establishment in that regard. Having said that, I have never seen such outrageous prices. I paid around $1200 for a checkup, tests and follow up visit that all originated from an ear infection that I took my cat in to get looked at for. Seriously? For an otherwise perfectly healthy cat? These people appear to be trying to squeeze every dollar they can from their clients - and it couldn't be more obvious that the staff is aware of this issue. I could see it all over their faces when I asked them about the extreme pricing. That's when I asked them to send me a copy of my records and closed my account with them. I will never return here. read more

Dr B has brought my sister's senior 15 year old dog back to life from being absolutely miserable and on death's door. She's cleared his ear infection, put him on an effective pain management plan for his arthritis, significantly reduced his chronic lifelong skin itchiness problem, diagnosed his kidney failure and provided a course of treatment to slow down its progression. I live in orange county but I drive up to burbank because finding a good vet is like finding a good, trustworthy mechanic. The dogs in my family are family and I'm grateful that Dr B cares for them the way that she does. read more

This place is super overpriced and the front desk receptionist says she is the manager with no one above her to talk to if you are having issues. When asked if anything happened when they took our dog in the back she lied about speaking with the nurse and vet, as I was on hold for maybe 30 seconds. It's $70 just to see the vet. There is a 30%+ markup on everything they do and they take advantage of their customers. They send a nurse in to sell you on everything your dog "needs" who was not even a part of the conversation with the vet and then makes up reasons as to why your dog needs that without context. This vet is just about sales and not actually about the animals. I wanted to like this place and gave it many more chances than I should have. Take your animals elsewhere. read more

Best vet out of 3 previous I've been to in La. The staff are super helpful and friendly. You feel like they really care about you and your animal vs other vets that feel overcrowded and money hungry. My dog had to be dragged to other vets this one he gets excited to go inside. They pay attention to my dogs needs (eg he needs treats to not snap some times lol) Love this place. Thank you guys for helping Happy today!! read more

We have had such great experiences at this Vet. Dr. Burpee has always taken such great care of our dogs. From the compassion and kindness, we felt when we had to make a hard decision for our beloved 16-year-old Jack Russell to the excellent routine care we receive I always know my dogs are in good hands. Most recently, she and her team saved our Labradoodle from xylitol poisoning. Her entire team went out of their way to make sure our dog received the best care. Now my wife and I do joke and call the clinic the 5 dollar sign vet and it is true she is definitely not a bargain, I wouldn't take our beloved dogs anywhere else. read more

This place used to be premium in Vet Care and now just a long wait, over booked, cold and insensitive care. Super pricey for everything! I'll always love Dr Burpee but things have changed so much since they started out. We have to go somewhere who brings you in when you need help. read more

I think this place is good and most of the staff members are great, but they try to up sell and it's beyond aggressive. They suggest every possible service/product/treatment to charge more. It appears to be their business model and what they train the employees to do, but it has made me not want to bring my dogs here anymore. read more

While looking at the reviews for Dr. B, I had to jump in here and give a review. Let's face it... if you want the Cadillac of healthcare for your pet, this is the place. But you've got to pay for it and that's fair. Dr. B isn't into treating symptoms forever. She's a respected doctor who is interested in the underlying cause. So if you want someone to treat the symptoms and walk out with a $100 bill, then go find a cheap clinic where you don't know who is taking care of your pet and how. This isn't the discount place for you. I certainly wouldn't want my own doctor treating my symptoms for years without a diagnosis. So why would I want that for my pet? That said, simple services, non-disease related are more expensive than other vets. But you know that it will be done properly and thoroughly and your pet won't come home with a secondary infection. My dog had an anal gland issue and I ran him down to a random vet. $20 for expression... guess what? He ended up with a MAJOR infection after and he was in horrible pain. I took him to Dr. B and yes, it cost money to fix the problem but that's what I get for trying to do what was cheap and convenient. If you don't want to pay for the meds at Dr. Burpee's establishment, you can buy them online. You'll need to do some legwork but that's worth the high level of treatment and a little savings on prescriptions. Now, my beef with this place is the wait times. You can spend two hours waiting for your pet to be brought back out. I wish they'd speed up this process. They also have a new girl who doesn't seem to want to go out of her way to help customers. She gives the basic answer and that's that. Very different from what it used to be. This new person seems to go by the book and doesn't really listen when being spoken to. Customer service is about hearing your customer and finding solutions for them. Next, people complaining about Dr. B not taking them when they have an emergency... this is NOT an emergency clinic and again, she's a respected doctor with other patients. You're not the only person in the world with problems. That's why there are emergency clinics and one doctor can only administer a high level of care to so many people. If she took in all the emergencies, would she be able to spend enough time with each client that had an appointment for weeks? We all have to consider that she's a human and not a robot that can see an unlimited amount of pets a day. But please, do something about your wait times because they're outrageous and if I am choosing to spend a lot of money at least you can get me out of there so I can get my pet home and go on with my day. read more

Update: I do not want more Prozac - I want to exchange the 6mths worth of liquid for pills. Read review. Prepared to submit emails & documents that back up the info provided. Another vet has already taken care of my cat - @ a fraction of the cost (will happily price compare for fellow Yelpers - but out of review space. Perhaps Jason would be better suited to countering my claims with facts instead of harassing Yelp to remove the review. I will start by saying that the contents of this review were conveyed to Jason, Dr. B's husband & Business Manager 1 day prior to posting. I had hoped that this issue could be resolved amicably, but Jason seems reluctant to put anything in writing except for hollow statements about policy that does not have any bearing on the situation at hand. I prefer documentation, therefore, I have not phoned Jason to discuss the issue. There is no opinion - instead I will let each Yelper make their own decision. Timeline of treatment from patient record: I visited BVC on 2/24/2014 for excessive howling Almost $400 exam - results all good, suggested pain killer for tooth as remedy to howling despite evidence such as "cat looking lost, staring at walls, howling in room alone). Also suggested $900+ treatment to fix dental issues. Owner requested fluoxetine but was told to try pain meds first and call back. See following note "PB will fill meds/ owner to call me with response to therapy / pb Pain medication is not working much." 3/10/214 - owner called to say that there was not change & BVC agreed to fluoxetine. BVC asked owner which delivery medium - owner did not know, but agreed to try liquid. Liquid prescribed (171 doses/days worth) & dispensed by BVC, with instructions to call & let PB know the result. - $70 3/12/2014 - I asked to switch to chews due to excessive drooling & rejection of liquid meds. Instead of sendin a script to the chew company that I referenced - as asked, BVC instead ordered on my behalf - at about 3 times the cost quoted by the compounding pharmacy from which they were ordered. 3/14/2014 - given 5 pills to hold me until chew arrive - priced at 5 - 10 times what can be had online. 3/20/2014 - chews arrive & picked up. Within 10 days - cat rejected chews. Owner continued using the remaining pills. Conclusion - pilling is the best method for delivering meds. 4/15/2014 - Owner wrote email stating that the pills worked best, & that he needed to order more pills. The chews & the liquid are of no use. Owner insisted that due to the cost of the pills dispensed by BVC, he would prefer to order online. At that point, BVC stated that they would need to perform a $36 exam before converting the meds to pill. So - despite already having 171 days worth of meds, BVC feels it necessary for me to pay more money to get that many days worth of pills. The following are responses from Jason "For Dr B to prescribe medication there has to be a current exam on file" Is she prescribing something new? Exam was less than 2 months prior and fluoxetine was prescribed. "For written prescriptions you can request the written Rx during an exam that you can get filled at any pharmacy of your choice" I did request a script - and was given trial delivery methods by BVC. My pet prefers pills and now I have none left. "Since your last visit was at the end of February and Dr B typically likes to get a check in with chronic pet at max 3 months, we can refill the fluoxetine 10 mg here." Ahhh - they can refill for me - interesting. "Understandably built into the cost of most meds and items is overhead expenses of running the business" I understand business markup. That is why I chose to order elsewhere. Now, I can call on 3/10/1014 & get prescribed fluoxetine dispensed by BVC without further examination. I can call back on 3/12/2014 & get the liquid changed to chews (and get some pills to try) all dispensed or marked up by BVC - without further examination. But when I try to source meds form a more reasonable supplier - I must now come in for an exam. You be the judge. Opinion time: IMHO, BVC has let the money get to them, & have forgotten the compassion. My cat is 16. He is stressed. Why he needs to be subjected to travel & examination is a mystery to me. I have been currently working on a schedule of visits every 6 months ($300+), which means he would be due to visit in 4 months anyways. I will give some advice to those seeking treatment at BVC: If the ailment is not serious - there are good vets out there that you can see for much less money. If the Dr prescribes meds, get the script in paper, & in hand - it can be filled anywhere - even at BVC. However, this removes the stranglehold that BVC will have over your future ordering choices. Take only a few day worth of meds to hold you over (petmeds.com typically gets medicine to purchaser in 2 days). To BVC - have a heart. Not all of your clients are rolling in money. read more

I will say that they deserve 5 stars for their actual veterinary services. They know what they're doing here, which is why I've returned. That being said... They deserve 1 star for me having to constantly google everything on my bill every time I'm there. Typical procedure for a visit is as follows: vet tech does initial assessment, vet comes in and does their thing, then vet tech returns with your bill for you to approve services. Without fail, half of it I have to cross out and argue them over. They'll put Frontline (flea preventive) on the bill, which they charge at $30-40 more than ordering online. Unnecessary tests accompanied by excessive alarmist guilt trips from the vet tech about things you should get done if you're a responsible pet owner. It's just always such a stressful visit. I'm now at the point where my dog's vet care is spread out over various places because I haven't found a competent vet who does it all but is also trustworthy. So, I'll lay that out for you here: K9 Grillz - $170 for a non-aesthetic teeth cleaning. Burbank Vet center quoted me at $1,350 and told me the initial assessment showed my dog may need extractions due to gum disease. He did not. It was simple tartar build up. No disease. No extractions. I could cry I'm so relieved. Figeroua Animal Hospital - Vet in highland park who does vaccinations at 1/8th the price that Burbank Vet Center does. The caveat is that it's only walk-up with limited hours. For me, it's worth waiting in line once a year to spend $40 instead of $300. Animal Specialty Group - 24 hour emergency hospital in the Highland Park area. They can be expensive, but they're incredibly knowledgable and they're honest. No extra BS. For anything else, I still use Burbank Vet Center and just deal with the guilting and BS when I have to cross out blood work, fecal tests, and Frontline when I simply bring my dog in for a growth on their leg or something silly. read more

I took my pup in for the first time today. The entire staff was great, very professional, and friendly. The nurse and vet both seemed very compassionate and knowledgeable. My dog was scared but warmed up to them both fairly quickly. I appreciated them letting me in with my dog and speaking to me face to face. I have taken my dog to two other vets during the pandemic and had to wait in the car the entire visit. Yes, my bill was a little high, but in my opinion, it was worth it. The whole process took about an hour (intake, wait, visit, nail trim, and vaccine). I will be taking my pup back next month to finish his vaccines. read more

I waited a while to post a review because I wanted to get my facts straight first. I visited this clinic in January for the first time for a check up and sone annual shots for my 3 year old mix. They charged me an arm and a leg and tried to sell me on things I wasn't interested in. I was also told to change my dogs food to A generic brand that I have been told never to give my dog by other professionals. They also told me my dog has bad teeth and needs to have some teeth extracted which I didn't really pay any attention to. They sent me an invoice of over $1600 for dental work for my dog. I took her to a different vet recently and was told her teeth don't need extraction just cleaning which will cost about $430. The only reason I gave 2 stars instead of 1 is because the nurse who helped us was very sweet. I honestly think they care more about their pockets than about our animals. I have no idea how they have so many great reviews. read more

I love Burbank Veterinary Center! After my rescue pup contracted kennel cough we were desperate to find a vet we could trust. Luckily we found Dr. Burpee and her amazing staff! A lot of people were complaining about a rude secretary in previous Yelp reviews. I don't think she works there any longer, everyone I've met who works the front desk is always so pleasant and nice! Dr. Burpee is so passionate about what she does and she is very knowledgeable. I think what struck me the most about her is how big of an advocate she is for animals. We were given a discount because we adopted through a rescue and we were also given a free dose of heart guard and frontline. It's always great whenever I see any healthcare professional practicing early intervention. Also my pup wasn't eating so she was kind enough to give him a free rawhide and can of Canin Recovery to get some calories in him. She even called a few days later to check on our dog. Whenever we called with questions she always called us back promptly. Although my pup got sick I was happy to have met Dr. Burpee. Some things just happen for a reason. read more

Burbank Veterinary Center - Thank you dr burpee!! - Veterinarians Near Me - Burbank, California

Thorough and kind and very helpful, Dr. Burpee explains all the options and cares about your pet's quality of life. I was really impressed with how she really talked to me about my kitty's condition and listened to my concerns. We got all her medication and tests, and she called us personally to discuss the results so that we felt good about the quality of care we are giving our little princess! read more

Burbank Veterinary Center - Veterinarians Near Me - Burbank, California

I couldn't imagine a better veterinary clinic. The front desk gals are amazing and remember you and your pet by name, even if you're just calling to make an appointment. The vet techs in the back are warm and friendly and you can trust that your baby is in good hands. And best of all, Dr Burpee is AMAZING. My cat and I have never trusted or loved (not even close) a doctor before Dr Burpee. I honestly don't know what we would do without her! She not only instantly calms down my scared kitty with her incredible energy, but she also has a way of calming me down, too! I don't know how Dr Burpee does it. She's not just a veterinarian, she's also a mother and has rescued animals at home that she takes great care of, so the fact that she graces Burbank with her gift every day and treats each and every pet (and their human!) with patience, tenderness and love just blows my mind! I always leave the vet's office feeling so happy and fully trusting of whatever instructions I've been given. She is very intuitive and will never push you to do unnecessary things that you don't feel right doing, like for instance she won't push unnecessary meds or any of that unless it's truly what your pet needs! I can't say enough about how great she is and how much my cat and I love and appreciate everyone and everything at Burbank Veterinary Center! Thank you guys :) read more

It's clear Dr Burpee loves animals, but every time I've come here I leave feeling like I've been mugged in a back ally. Because it's clear her love of money outweighs here affinity for animals. They are incredibly expensive and they have been off by 100-150 dollars on estimates twice in a row. My dog was diagnosed by dr burpee with a heart murmur. She wanted to follow up with an echocardiogram which cost 605 dollars. I've had other pets in my life need an echocardiogram and it was never more than 450. But what is even more annoying is their price gouging on medication because it's easy for me to see how much the stuff actually costs. I was prescribed vetmedin and was charged 88 dollars for 75 pills. A quick google result yields numerous results where it can be purchased for 32 dollars for 50 pills. That means I could get 2 bottles of 50 which would give me 25 extra pills for 24 dollars less than I paid. And as dr burpee is telling me about my dog having the early symptoms of heart failure she tells me about a Pomeranian she performed heart surgery on that cost 50,000 dollars. I don't care or want to hear about that while I'm digesting the information about my dog having heart problems for the first time. read more

The good reviews for this place are misleading. If you make an appointment, Expect to be there for at least 2.5 hours or more. I don't know what it is they are doing in the back with my dog. After my first appointment at 3pm, we didn't leave the office until well after 7. We weren't seen until after 4 for a 3pm appointment. This is unacceptable. I have an 11am appointment to have the bandages removed and changed for my dog. You would think it doesn't take more than 20 minutes to do that. We sit here watching everyone come and go for hours wondering what it is they are doing with my dog. Its ludicrous. Maybe they do good work but at what cost? Yeah it's way over priced but whatever, it's a vet, they all are. But Why do I have to cancel my entire day to have 1 bandage changed on my dog? It's been over an hour and I am really close to asking for my dog so I can leave. This is the second appointment and the second time where we are the only ones in the waiting room waiting for something that takes less than 10 minutes. His whole surgery wasn't this long when he was attacked, what is going on? Don't even bother coming here unless you bring your sleeping bag. You'll be camping out for a while. read more

Today was our first time to visit Burbank Vet Ctr with our new little rescue puppy Mia. The whole staff was welcoming and super nice. The building is clean and inviting and eco-friendly. Dr Burpee spent quality time with us answering all our questions. Looks like we found Mia's new vet! read more

Just attempted to make an appointment for anal glands expression with a technician. First time. Our vet has been understaffed and no near appointments. I was told that I need to schedule an appointment with the vet first to establish a relationship, then I could schedule an appointment with a technician. Sounds like they just want to take money from me. No thanks. Bad customer service. I was trying to find another vet closer than my other. But with those rules, this vet is off my list. read more

it's clean, you can usually get an appt fairly quickly and you're not sitting waiting for hours to be seen after your appointment time. BUT as others have indicated, the price gouging and overselling of unnecessary treatments at exorbitant prices is borderline unethical. And they guilt trip you on top of it. Buyer beware. read more

I'm in the heart of the valley and live about 25 miles. I still take my fur kids to Burbank Vet. I trust the vets and team. Highly recommended. read more

Good vets but way overpriced imho. Try hard to sell you other options. They tend to take their sweet time too. Time is money and I like to be in and out quick. read more

Excellent customer service. I had a medical emergency, called my vet, they were able to see me right away (+ the emergency fee) but well worth it. My dog has acute pneumonia and was not feeling good. 1 X-ray, blood work and a few nights stay at the vet = $1400 but so worth it to know my pet is in good hands. The doctor called us the same day and the next to let us know how our Dottie was doing. So relieved. I wish we could've face timed with Dottie. The facilities are clean and comfortable for the dogs. Padded exam tables, outdoor sitting area, cool signage and friendly staff. I highly recommend this place. read more

When I lived in Burbank I took a very sick rescue cat here and Dr. B clearly saved her life. She is kind , compassionate and caring....but the prices on certain things are outrageous and I could no longer afford it. I hope this wonderful vet can stay afloat despite the office manager who runs the place...also her husband?...who doesn't kill business at some point. read more

Dr. Burpee and the entire staff at Burbank Vet Center are absolutely wonderful. I have been taking my two dogs to this vet for almost 3 years now. Recently, one of my dogs needed 2 major surgeries. It was such a stressful time for me, my dogs are like children to me, but Dr. Burpee made the entire experience so easy and gave me such peace of mind. My dog had to be hospitalized for 4 days after the surgery and she constantly called with updates and even let me come visit him as much as I wanted. They even gave me a private room with him every time I came to see him. The vet techs were all so great, giving my dog lots of affection and taking such good care of him. This made me feel much more comfortable about leaving him there knowing he was in such good hands. The girls at the front desk are always so friendly and helpful, too. Spending $5k on your dog is never easy, but knowing that he's healthy, happy, and 100% back to himself, it was money well spent. Thank you Dr Burpee, vet techs, and front desk staff. You all make this place such a lovely establishment. read more

I would not recommend taking your pets here. Poor management by front desk receptionist/manager, Kay (snobby/rude attitude), inflated prices, add-on services to the estimates, unnecessary supplements added, and more contribute to my review. read more

Dr. Burpee and the Burbank Veterinary Center team are without a doubt the best vet I've ever had. While my previous vet was able to help our cat through an extreme case of mange and no doubt saved his life, we felt a little unheard in regards to other concerns we had in the following years. We finally decided to make the switch thanks to the suggestion of my friend to Dr. Burpee, and I'm so happy I did! Dr. Burpee confirmed there were a lot of potential lingering issues with my cat that were previously dismissed as him being FIV+. We were able to treat multiple bacterial infections, which he's now clear of. Her and her team also performed a successful dental surgery on my cat who's teeth were in horrid condition, and a month later, he's happier and healthier than ever. Dr. Burpee is no doubt going to be my referral for people with pets that have a rough background. I'm so happy my little dude can enjoy his retirement from the streets healthy and pain free. read more

Avoid this place like the plague. Will try an up-sell you on a bunch of stuff your pet doesn't need and puts declined items on your invoice leaving you open to insurance declining coverage down the track. I requested that these declined items not be included on the invoice, and they refuse to amend the document. They were totally unhelpful. Had to wait an hour past appt time to see a vet who spent more time trying to up-sell on pedicures, pointless fecal tests, rather than sticking to the issues that were at hand. Wish I'd read other reviews first about how overpriced and greedy they are. read more

My little dog, Petey, had a terrible rash on Thanksgiving weekend. It killed me to see him so uncomfortable, scratching, and I couldn't fix it or help him. I debated taking him to an Emergency vet but when I called, they said a "rash" wasn't considered an emergency & I'd probably have to wait 4-6 HOURS to see the vet!! That following Monday I called this place & they accommodated me to drop him off before work for assessment & treatment. They called me within just a couple of hours to let me know that he had a bacterial eczema rash and I was able to pick him up during my lunch hour. They sent him home with antibiotics & cleansing wipes for me to use on his rash (all over his belly and inside the back of his hind legs) and were so efficient & friendly! The doctor called me before i picked him up & talked to me about his diagnosis and condition & gave me instructions on his treatment for the next two weeks. His rash disappeared within a week & it was my first time there and they treated both myself & my baby boy, Petey, as though we were clients for years! I would definitely recommend this vet & will be going back soon for his check ups & vaccinations. They are now my new vet in Burbank!! read more

Dr. Burpee is an animal lover. That much is clear. She takes great time to answer questions and make sure the pet is healthy. With that being said, at first, I overlooked the obnoxious sales tactics of the staff. Generally I would call to receive an estimate and leave the office with the total being double or triple the figure quoted based on "recommendations." (Things the dog doesn't need like dental chew sticks.) I fell for it the first time then realized what was happening and said no the following visit. What absolutely floored me, was when I called to ask the price of spaying my 7 month old pug. The person I spoke with had to put me on hold to check on the price. Wouldn't this be common knowledge for front desk staff? Pretty routine procedure. She came back to the phone: $780.00 then quickly rattled off all of the reasons it would cost so much (before I even opened my mouth to dispute.) This operation should at most be 300 dollars and that is a very liberal estimate. I told her I've had dogs my whole life and it's never cost close to that much and I needed to cancel. She just said ok and canceled the appointment. Very strange business practice. It's a shame because the staff were friendly. read more

My doxie, Ringo, was in pretty sad shape last month when I brought him in. He's had allergies all his life, and is always itchy! I had been trying a variety of different high quality foods to help, but one of them made him REALLY sick! He was throwing up and pooping blood the night before I brought him in...poor guy! Dr. Burpee helped him so much! She gave him an shot where fluid is injected under his skin to dehydrate him. She gave him an allergy shot, too. She sent me home with spray for his wounds where he'd been scratching too much, along with medicated wipes for his feet after we come in from a walk (he LOVES those, by the way). She also said his ears were infected, and I had noticed him scratching them, but thought they were just all related to the allergies. I used the ear wash and antibiotics for a week, and it cleared up. She also gave me Royal Canin food for skin allergies and he LOVES it! She also gave me Omega-3 capsules to put on his food, and a probiotic chicken paste to help with his digestion (he loves it!). I'm going back for a follow-up appointment next week and am excited to tell Dr. Burpee that Ringo is 99% better than he was last month! Yes, the vet bill was pretty expensive, but not I know what I want to buy again and what wasn't worth spending money on. read more

The lower rating is due to the fact that they try to get you to pay for these astronimcal services even though you cam in only for routine visit. ery thorough but when you are expecting to pay usual vet fees for shots then they present you with their "recommendation" for $1000 it's a bit over the top. Offering additional services is one thing making it appear that if you don't accept them or have them done for your pets "safety" is a hard sale approach. read more

I really wanted to like this place. I tried time after time here thinking that it would get better. That it must get better. But the prices here are outrageous. No one should be spending $400+ on average here. I don't mind the wait time but capitalizing on your time AND your money is too much. The final straw was spending $500 on a biopsy and a week later me having to call and find out the results... and get this, when the vet left a voicemail (because she was busy at the time I called) about the results they couldn't find an answer for what was going on. $500 for the vet to call you and tell you that they don't know what the results are? Come on. What a joke. Jokes on me for handing over my money here. Highly recommend Media city animal hospital a few blocks down. read more

Dr. Burpee is the absolute best Vet I have ever dealt with in my extensive animal history.

This place is terrible. I just left practically in tears. I had an appt at 11:30am and an hour later the tech and the vet had both seen me, but barely looked at my dog's raging ear infection and spent a solid 20 min trying to sell me various vitamins and laser light therapy "for the future". Instead of treating the ear as ai asked/agreed to- They told me to wait even longer while they worked up A "treatment plan". I finally told them I had to leave and they could call me with the estimate when they were finally ready to actually treat my poor dog instead of typing up a sales proposal. They still charged me $60 for DOING ABSOLUTELY NOTHING but wasting my time. I will drive back over to Sherman Oaks Vet where they actually care about the animals and aren't used car salesmen. read more

My 4-year-old dog has severe allergies. I give him shots every 14 days and he can ONLY eat prescription food or he swells up. He is allergic to pretty much everything but he is especially allergic to flea bites. I have spent thousands and thousands of dollars at the Burbank Veterinary Clinic over the years, and while I was able to afford it I took him in for special testing for the allergies, regular pet care visits ( where she does nothing but listen to his heart and pet him), all of his shots, I purchased most of his medicine and sometimes his food, he has had three (YES THREE) surgeries, each one quoted to cost at least $3000 but somehow turned into $5000. Each time I went in the prices were higher but my dog was better so I kept going. Each time I went in and was quoted a price I would be charged a lot more at the end of the visit, because "He needed it" in the case of the surgeries up to a thousand dollars more. I kept going because my dog was better. Oh, one time they told me they would charge me $15 to cut my dog's nails while he was there but the bill said it was $40. They said they had to charge me more because they needed two people to hold him down. REALLY, $25 dollars more because 1 other person held my dog down for about 2 minutes! They never asked me, they just charged me more and each visit there was some reason why they had to charge more. However, they said he really needed it so I paid the money and was just happy he was better. A while back we found out that my husband has cancer, and he currently is not working so I am not able to take my dog for unnecessary "check-ups" and my dog hasn't required any special services. JUST TO BE CLEAR, I haven't asked Dr. Burpee for any free services or special consideration because of our situation and if my dog was sick, I would sell everything I own to pay for him to get better. He is up to date on his vaccines because I was able to take him to a low-cost clinic where I got them for $15. Every six months my dog's flea medication is refilled by an online pharmacy automatically so I didn't think about it. Today the online pharmacy faxed Dr. Burpee office for my dog's flea medication, and it was turned down. SERIOUSLY!!!! COME ON...it's flea medication! Dr. Burpee refused the prescription even though she knows that my dog gets really sick from flea bites, so sick that he gets bumps all over his body and his hair falls out! A nurse called and told me that Dr. Burpee said they will not refill any prescriptions for my dog until I bring him in for a check-up. Again, it was Flea Medication!!!! What I am taking away from this is that Dr. Burpee would rather have an innocent animal suffer in order to force a visit than help a long time patient. Hopefully, my husband will be okay and our lives will get back on track but today Dr. Burpee and the Burbank Veterinary Clinic lost my respect and my business. I've seen all of the reviews about how they are all about money and now having experienced it first hand, I am sorry to say that it is 100% true. Marty really loved going there and I thought they truly cared about my dog but they don't, It is 100% all about Money. UPDATE: Dear Burbank Veterinary Clinic; I just read your response to my review. I wish you would take the honest reviews posted as an opportunity to change the things you are doing wrong. The sentiments I posted in my review are similar to many, many other reviews posted about you and you are losing clients current and prospective clients because of it. I don't believe you care about Marty at all but we will see. His food prescription is due for renewal. Are you going to refuse him the only food he can eat as well while claiming that his saftey and health is your priority? read more

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Dr. Burpee is the absolute best!! We've been to many vets over the years for our 5 cats but she is untouchable. She's helped heal our cat's stomach issues better than the GI specialist we took him to. Incredibly knowledgeable and caring we won't be taking our cats to anyone else!! read more

for years and years, i tried to find the best vet and the cheapest. i finally gave up and have decided that i want the most skilled, smartest, most compassionate vet. when a life is important, the money is secondary. i found inexpensive vets and sacrificed quality. no more. dr b and staff, are by far, the best i've come across and i've been 'around the block'. dr b calls after hours, is very compassionate and catches things that others would have missed. she is very thorough, very, very, and really listens to what you say. many times that's how she is able to catch things that other vets have missed. i recommend her and the staff to everyone who wants a superb, incredibly smart team. PLUS, it's easy to park! read more

I went here this past week for my sick cat, and saw Dr. Burpee who was thorough and professional in telling me her prognosis of my cat's illness. She was honest about my options, and instead of trying to persuade me to run expensive tests and hospitalization, she told me the truth about my kitty's condition, which unfortunately had taken a very bad dive. I appreciated her candor and empathy, which is really a rarity among vets in LA; I trusted her opinion. I will definitely be bringing back my other little kitty to see her for regular visits because of her expertise and the kindness of her staff who offered me tissues when I was sniffling in the room as I made my difficult decision to put down my 11 year-old fur baby. Thank you, Dr. Burpee, for helping me through such a fraught time! read more