I have my guard up every time a service tech comes to the house to see if they are going explain…read morewhat is occuring and give me good info on how they are going to fix it. Also, looking out for additional upselling where I am sure they are encouraged to get maintenance agreements. and additional items from the client. Everything was explained in detail and I was informed on what is needed and what would be preventative including a service plan. I know that it would likely be in my best interest but since we are selling our property in the near future I explained why I didn't want one. The company went over and above to accommodate me with an issue with the troubleshooting charge and completed to get my business. The tech was very knowledgeable and explained everything in detail. I was able to get high level service and just wanted I needed to make things right.

Prompt, polite, professional. They did the job and explained what was broken in our heating system.read more

I emailed and asked if they would schedule a service on our Trane system…read more No response.

I found out about this hvac company from seeing the company van at the local gas station. I was in…read moreneed of some hvac work, nothing big, just ductwork replacement an wiring in a thermostat. I haven't had any luck finding someone to do it. So I called them and he told me he would do it and that he would call me back after he checked his schedule to set up a time. Two weeks later, still no phone call. So unless you have a job for these people where they make a lot of money off you, don't call. It's a waste of time.

We have used Dial heating and air for a few years. As my unit aged and problems arose, the Dial…read moreteam was quick to respond regardless of time of day. When it was time to replace unit they came out and assessed my houses needs and provided a fair priced replacement quote for a new unit. Set a scheduled time. Showed up on time and were done with complete installation in about 4 hours. Thanks to the Dial team for providing my family our home comfort.

From the owner: Are you tired of dealing with a faulty HVAC system that isn't working properly? Trust Dial HVAC…read moreServices to repair or replace your damaged unit and make your home comfortable again. We provide a wide variety of heating and air services in Belton, SC. We work around the clock and can troubleshoot any issue to give you total peace of mind.

We have been using Electric City Heating and Cooling to service our units for several years. Their…read moretechnicians are prompt, professional and personable. They take the time to explain any issues that they encounter and what is needed to remedy them. Their great customer service from office personnel to technicians to management is appreciated. Just had our Spring service done by William and the units are ready for the summer heat!

Paid to have unit diagnosis, told it needed to be replaced. Then crickets.No Follow up ,nothing…read more So called another company, same findings, unit replaced a few days later.

ryan and his staff are very knowledgeable. shows superb…read morerespect and is always prompt. tonya

I rarely leave negative reviews, especially for local small businesses, but this experience…read morewarrants one. Our HVAC system was serviced by this company for a routine maintenance check-up, and shortly afterwards we discovered damage that was not present before the visit. It was found that the technician either urinated or poured urine down our condensation drain of the air handler located in our attic. What is especially concerning is that the employee involved denied responsibility when questioned by law enforcement. Regardless of those denials, the timing, circumstances, and condition of the unit found by a third-party HVAC contractor, who stated it was 100% urine, confirms clear damage/vandalism to our system. We made a good-faith effort to address this matter directly with the owner before sharing and he only stated, "we do not do this" and that he would look into the matter. No further communications has been received from the owner/company even after a follow-up request. Based on our experience, we no longer have confidence in this company and will not be using its services in the future. I encourage all prospective customers/customers to document the condition of their equipment before and after any service appointment and to carefully consider how important company accountability is when choosing a contractor -- especially with this company.

Prompt service. Reasonable prices. Friendly service Technician. KEVIN arrived on time. He took the…read moretime to explain the issue to me and gave me a price. And gave me time to think about it. No pressure no worries. Came back the same day and fixed me problem.

Had hvac technician come out to perform hvac tuneup. He proceeded to tell me my 7 year old gaspack…read moreunit heat exchanger was all rusted and had holes in it and was most likely dumping carbon monoxide into my vents and it could kill us. Told me that he legally had to shutoff the gas supply to the unit as it was dangerous. Quoted me ballpark figures of $5k to replace the heat exchanger or even better to replace the entire unit at a cost of $9k-$15k! I immediately called my prior service company and them come out and inspect the unit the next business day. They pulled the blower motor and showed me a very shiny heat exchanger that was in perfect shape. The thing the Preferred technician was showing me was the burner, not the heat exchanger! My prior technician also informed me my unit is still under warranty and the heat exchanger has a 20 year parts warranty so I would only have to pay $500 labor charge to replace it if it was bad. If feel like Preferred Home Services are dishonest and use scare tactics to upsell their unknowing customers on unnecessary repairs and replacements. I attempted to address these complaints with management at Preferred Home Services, but after waiting for 3 days with no call back, decided to post this review. I will not use their services again. ​

I spoke with Ellis HVAC about getting a quote for replacement of my system. I found them to be easy…read moreto work with and very profesional.

From the owner: Chris Ellis has been in the HVAC business for 15 years and is certified and insured in South…read moreCarolina. We proudly serve the entire upstate of SC.

We have been using CH&A for over a year and could not be happier with their responsiveness. We…read morerecently had an issue with our heat pump cooling system and Cody came out on a Friday AM a week ago to fix. After he left, the system was not working quite right that afternoon, the customer service dispatcher called him, he came back late on Friday afternoon, spent a couple of hours going over the system and corrected the issue...and it has been working great ever since! Cody was very informative as to what the problem was and gave us a heads up on another possible problem for the future (it is an older system)...very helpful! I highly recommend Complete Heat and Air and kudos to Cody for his excellent service!

Good family company and can help help you resolve your HVAC. Call this company and ask for help.read more

Very good service, my new HVAC unit was installed within a week after I got it ordered. They were…read moreso good to work with. The customer service was excellent in every area. Thank you for your service. I highly recommend this company. They will be taking care of my new unit going forward!

Last year we had C&L look at a problem we were having with our central AC unit. We had used C&L in…read morethe past and their tech have always been very professional and knowledgeable. When the C&L tech came out he identified the problem. He said we had a leak in our refrigerant line and were slowing losing our freon. The tech told us that he would need to try and recover any remaining freon in the system, replace the suction side valve that was on the lines, and refill the system with the proper amount of freon. However, he said he couldn't perform the work right then because he didn't have the suction side valve part that we needed. We'd need to reschedule so that he or another tech could come back with the correct part. So he wrote me what I thought was an estimate for about $800. He told me he wasn't sure exactly how much freon my system would hold but he was estimating it high (about 14lbs) in order to cover it. Also he estimated 2 hours labor. He asked me to sign the estimate and they would return once they had the part we needed. A few days later, a different C&L tech came out and made the repairs to our AC unit. He was there for less than an hour before he was finished. I asked how much freon he ended up putting in the system, he said 7 lbs. Freon costs about $30 a pound, so 7 less pounds than estimated would equate to $210. To myself I was thinking great, this repair is not going to cost as much as I thought. The tech went to his van and filled out some paper work and handed it to me. The amount due listed on the paperwork was the original estimate I was given a few days earlier, about $800. I asked the tech was there a mistake because my original estimate included 14 lbs of freon and 2 hours labor, but it looked like I only needed 7 lbs of freon and 1 hour of labor. The tech said he didn't know anything about it, that was the price that he was told to put on the bill. If I had any questions I'd have to talk to the office. I went ahead an paid the tech then with a check. So far, no big deal, just call the office and clear things up. So I called and my wife called multiple times. Each time we got the receptionist (if we got anyone to answer) who told us we'd need to talk to the owner and he wasn't in. The receptionist said they would tell the owner to call us back but he never did. Weeks went by and finally my wife was able to catch the owner at the office an got him on the phone. She simply asked if we could get a line item receipt of the charges for our repair and to compare that to what we paid. The owner said he didn't make the original estimate but that he'd talk to the tech who did and get more info to us. A few more weeks went by. We would call once or twice a week to see if there was an update, but same old story was told to us - the owner is not in. Finally my wife was get the owner on the phone once more. However, this time he was very rude and angry. He told my wife that she just didn't want to pay the bill and to let it go (we had already paid the bill). Again, my wife was just asking for a line item receipt of the charges we paid. He was very rude and unprofessional to my wife and told us he would not assist us any further at getting an explanation for what we paid for. This man's deriding and condescending tone and words used towards my wife left us speechless. We were shocked that someone could be this way and be in business. Unfortunately, after that phone call we did let it go, but it never set well with me. We were not rude to them, we only asked questions very calmly and without accusation. At this point though, what else could we do- sue them for overcharging us by a couple hundred bucks and best case win to pay a few thousand in legal fees to prove a point? My mistake was maybe not reading the fine print on the 'estimate' I was given. Apparently by me signing I was agreeing to pay that price even if the real cost only ended up being 10 bucks. But my real mistake was paying the tech when I didn't agree on the amount. I bet if I didn't pay them C&L would have been much more willing to get on the phone to discuss. Ultimately, my issue with C&L was not what they charged us. It's that given the reasonable and respectful approach of me and my wife that they couldn't give us the time of day to provide any explanation of the costs, no line item receipt, no explanation on why the charged were not reduced in light of less materials and hours used than expected and most of all the very unprofessional response from those running the company. I would not use or recommend this company for any services.