for about $4 - $5. When I got to the store, I was told I couldn't get a water cup because they don't offer water cups. I had to ask twice if I could pay, they told me it's the same price as a soda. I bought a value size Coke drink...the soda was extremely flat. I switched it to Dr. Pepper...the point is...I never wanted a soda. I guess the customers are supposed to drink water from the bathroom, or maybe show up with your own cups, like all of the Californians do. read more

Fast service, great customer and a beautiful smile!!! My order is correct and the fries are hot. Gratitude BK staff! read more

See all

I had had a long day at work and was not looking forward to cooking when I got home. Luckily for me I had driven in that day and on my way home I decided that I was going to stop to grab some dinner. Coming this way there really isn't much to select from, but I saw the familiar sign and thought why not. This is a location that looks on the newer side of things so with that I decided why not give it a go. I can tell you that this wouldn't be my first choice for a BK, but it did in a pinch. Pulled up to the drive thru and placed my order. Pulled around and paid. The inside didn't look busy which made for nice service from the employees. I minded my business for the most part until the food was ready for me. Checked the bag before I left and everything was correct on the order. Food was what I expected it to be. And it saved me from having to cook that day. read more

The pic says it all Just disappointed I doubt I'll be ordering from this BK They completely messed up my order read more

Burger King - Burgers Near Me - Brentwood, Maryland

See all

Order wasn't ready but app said it was ready. Take make things worse there was no ice , in this weather is crazy. read more

When I arrived at the branch, it was very dirty. In addition to the fact that there was no ketchup, I asked for ketchup for the kids for the fries and was told there was no ketchup in the entire branch - I received the drinks without a straw, and only after I approached the staff again and again and again did they kindly bring me a straw. read more

Went through the drive-thru for lunch. The cashier's name on the receipt says Denise. Denise had stellar customer service, so kind, so through and so hospitable at a drive through Fast Food establishment. I have never experienced that level of service. All 3 adults in the vehicle were simultaneously expressing how impressive the experience was. Thank you Denise for the positive experience & the smile that you put on our faces. I hope you have this infectious positive energy and it blesses you. read more

Im 6 month pregnant I only order a whopper sandwich with no onions, add cheese and they fuxked it up so bad I can't even eat it

I know it's the small things that matter so here goes. I'm visiting from Arizona and I'm 56 and have started taking the perks of senior discounts. I usually get a small senior coffee which costs like $ .65. for the past day half I was receiving a discount. Well, my second cup for the day was met with we don't give senior discounts. I ask when did this start? I was met with a I don't care attitude from this young man who couldn't care less. His response was maybe different management. So I left and went to McDonald's which is $1.06 for a small senior coffee. Can't wait till tomorrow morning to try again and see. And if so I will complain about this small gesture of denial. read more

I ordered a double bacon king and got a whopper instead. I was very clear on what I wanted. I repeated my order twice,... but I understand we all get tired at work. Nobody's perfect. Or I guess it may have been a response for asking for hot fries.... Idk but yeah y'all slipping. read more

Burger King - Not what i ordered - Burgers Near Me - Brentwood, Maryland

ohhhh man where do I even began this burger king is prob the most realest restaurant i've ever been at. I enjoy every moment hanging out with my friends in this specific burger king since the food was very good it's worthy every penny. The people in that place is very respectful to me and my friends especially the old ones they chill fr. read more

Extraordinarily poor service. Chaotic. About 10 people in the kitchen. No organization, no structure to dine in or dine out service. Manager really needs to have a sit down with staff after their shift. read more

Very clean, fast service. And the staff were super friendly. The food was hot and ready quickly. Thank you

Absolutely Horrible... Ordered the 2 for $5 Big Fish, and ended up with TWO Burgers instead. I guess you eat whatever they decide to give you. Lesson Learned, CHECK YOUR ORDER B4 DRIVING OFF. read more

Service was completely poor I place a DoorDash order that I never received, and upon speaking with my door dasher, they informed me that a employee informed them somebody stole my order, and there was no order to be delivered. Spoke to not one but two managers to rudely cut me off and we're not let me explain the situation and then flat out called me a liar and said that it never happened please save your money and do not spend with this establishment. Fast food or not my money was spent. read more

Today during my lunch break which 1/2 hour. Coming to this location in a line of 10 cars the single car at the ordering post took 20 minutes then to payment another 7 or 8 minutes coupons and such and then to pickup another twenty minutes . No one at either access point in the process or even better yet a posted sign advising orders over reasonable can come inside or order online. Sad that a rebuilt Burger King with great food would persist in such detracting practices. Leaving the patron with just "I'm Sorry". Yes it is. read more

Sheesh, lotsa folks grousing about piddling stuff. It is fast food, you are not a gourmand, it tastes like what it tastes like-- salty, greasy death. So enjoy! read more

These are the pics of the CRAP BURGERS I received on 1/31/2019 that go with the review I originally posted on 2/2/2019 that has since mysteriously vanished! As long as whoever keeps removing it, I WILL CONTINUE TO POST IT! - On 1/31/19 (10:20 p.m.), I experienced the worst customer service ever at BURGER KING store # 2422 (3933 BLADENSBURG ROAD COLMAR MANOR MARYLAND 20722)- (301-779-6022)! This is NOT the first time but it will be the last and final! I have decided to no longer waste my money with this company again! Instead of giving them yet another chance (I've given them 10) and wasting my hard earned money on people who clearly don't appreciate the fact that they have a job, who lack the common sense customer service skills needed to work at BURGER KING, (which is not much - it's NOT rocket science) who seem like they don't want to be at work doing the WORK REQUIRED of a BURGER KING employee and last but certainly NOT least, who don't realize or acknowlede the fact that MY MONEY is helping to keep this dwindling chain in business! THE COMPLAINT: We approached the drive thru pausing to decide which one of our many coupons to use, while waiting we observed 2 employees preparing to take the trash out of the store to the dumpster located near the drive thru, which had us questioning whether the store was open because it was about 10:20 p.m. and the sign on the store states closing time is MIDNIGHT. We proceed to the drive thru to place our order and wait, with no acknowledgement of our arrival, we said "Hello" several times with no response, meanwhile I see the 2 employees who were removing the trash appear to be telling the employees inside that there is a drive thru customer... still no response, we drive up to the payment window and see NO ONE IN SIGHT... The horn is honked a few times as well as saying "Hello", NO RESPONSE. We pull up just pass the payment window and clearly see a female standing right next to the counter as if she's hiding still NOT acknowleding our presence (we later find out this is PAMELA - or at least that's what the receipt that we are given states because she was NOT wearing a name tag). At this angle we clearly see that there are additional employees in the store. A male employee wearing a uniform was pulling up his pants as he came from around the corner! Unbelievable how NOT ONE of them heard us at the drive thru! We then drove to the front of the store and could CLEARLY SEE several employees just standing around NOT doing anything! When we asked through the door if they were open, we were reluctantly told "yes" and proceeded to the drive thru AGAIN! Knowing that we were on our way to place the order the female employee clearly had a NASTY ATTITUDE which was quite clear by the way she spoke to us when placing the order. Her tone was very RUDE & NASTY! Again this store doesn't close until MIDNIGHT, by this time it was about 10:30, what's the problem?! The person who placed the order is ALWAYS NICE & POLITE, and remained so by calling this person taking the order ma'am, as well as saying please and thank you! She clearly did not care or want to take this order! I would also like to add that we were the ONLY people there, so it's not like they had a long line of customers that were tiring them out, JUST ONE CAR (US)! When we get to the payment window, there is no one there. After a few minutes the employee (PAMELA) slams 2 drinks on the counter without acknowledging us and leaves again! She comes back, hands us the drinks and gives us the total speaking VERY RUDELY, clearly not wanting to be bothered! We used coupons, one coupon was for the double cheeseburger, fry, drink meal. We thought the other coupon used was for 2 bacon double cheeseburger, 2 fry, 2 drinks meal. When questioned she RUDELY RESPONDED that the 2 bacon double cheese burger meal comes with only 1 fry and 1 drink... The order we received was a 1 COLD CHEESEBURGER, 2 COLD BACON CHEESEBURGERS & 1 COLD FRY... She was POLITELY informed that the order was incorrect, again with an ATTITUDE, she then tried to explain that the coupon used for the bacon DOUBLE cheeseburgers was for REGULAR BACON CHEESEBURGERS, then she snatched the single cheeseburger and added an extra patty to it for the DOUBLE CHEESEBURGER. She took the COLD fries back (after we had to ASK for HOT fries plus the additional fry that was missing from the DOUBLE CHEESEBURGER MEAL) and gave us NUKED FRIES! No apologies, no thank you for your business. Something needs to be done about the way this store conducts business and the mistreatment of customers who are keeping them in business! FORCED TO GIVE A STAR RATING TO POST THIS!! read more

Burger King - Inside of the CRAP BURGER - Burgers Near Me - Brentwood, Maryland

See all

I wish I could give this place a negative star rating. I ordered a triple whopper meal in the drive thru and it took 15+ minutes with no one infront of me. Upon getting my meal and being charged for a triple I found that I was given a double whopper. Never going back here ... read more

If I could give zero stars, I would...why? Because the milkshake machine is always broken, at the time of this message they say it's not even in the building. This has been an issue for well over 4-6 weeks, this customer only seems to care...the entire staff working there does not, they just shrug like "idunno". No shake machine, no icey machine, probably no tomatoes too (experienced that 1-2 time)...slow, inattentive, distracted, customer service too and NO MILKSHAKES :( read more

As a former employee who only worked here for 2 months I wouldn't advise any DECENT person to work here...they need a whole new work staff and management...this place is very ghetto, messy and disgusting...starting with the two managers Lisa and Carl Cooper...if you look at Lisa's teeth you'll see why karma been whopping her tail for a long time..im not sure if she used to be on meth, crack or it comes from the nasty vulgar things that comes out of her mouth...how she talks about putting her mouth on other employees private parts..she goes around to every employee gossiping and spreading lies on each of her employees turning her employees against each other...she goes outside every hr to smoke weed comes in smelling like weed...the only time she FINALLY keeps her mouth shut...she talks loud and ghetto to the employees disrespectfully in front of customers.....every time she would try to come around me to talk messy and negatively about other employees I would act very busy to get away from her.....the most disgusting, disturbing character for management..she claims she makes 800 a week but can't afford a dental plan to get her rotten teeth fix nor get out of her homeless situation...maybe if she learns to stop being so messy and learn to speak positive words out her mouth..her teeth won't look like nightmare on elm street...I see exactly why so many employees in my short time of being there, quit on Lisa and CARL...they both allow employees to drink alcohol while working...the two employees stays drunk and wonder why customers complain about their food and waiting long periods of time......one other employee sells drugs out of the place to other employees, this one employee he sells drugs to is very sickly and CARL knows exactly about it..the employee had a bowl movement on herself all over the place and went back to work in the kitchen.....he shows favoritism towards the boy who sells drugs for some strange reason and other boys...especially young boys.....he allows him to do anything..the drunks and other employees never wash their hands before going back to work....the dishes on day shift stays dirty and unsanitized....Carl never say anything about that...Robin and Bill has no idea whats going on in their establishment...they need to watch this place very closely... read more

You know what. It is a lot about what you are expecting to get and what you actually getting. I know some here gave them bad reviews, and I understand them as well. But I try to look at the bigger picture. They need to manage a place with a customers that I can say not the easiest all the time. And they need to do the same work again and again over and over again. My order was simple, and still I needed to ask twice for extra ketchup and mayonnaise. But what I did see on Thursday is a customer simply unreasonable who insisted they will make him a burger with 10% of the regular amount of cheese. Yes, no more and no less. They took it with humor, and they told him we will try. I am not sure I could be that tolerant with this customer (I think they know him). So proportions. It is BK after all... read more

Superior defensible space, with an unobstructed field of fire around the entire facility. A good shelter option in the event of a zombie apocalypse. Just ok, though, as a burger experience. I've stopped by off and on for years, and it has never impressed. But how many BKs really do? The single unforgivable sin I have encountered here is cooked lettuce on top of Whoppers. I understand the need to re-heat food sometimes, but you just can't do that to leafy garnishes. They turn to unpleasant gray mush. It happens here more than it should. The rest of the menu is off-the-shelf, same as you'd get in Dubuque: BFD. The counter staff is acceptable, if indifferent at times. The soda fountain is well stocked and the seating area clean. I can offer no insight into the restrooms, but they seem to be popular. Excellent parking (see field of fire above). read more

I wished I took a picture of my Whopper I purchased last night around 9:00pm. The man who made my Whopper made it with love. I never tasted a Whopper like this and I am 64 years old. It was delicious from stay to finish. I mentioned this to my other family members and they said the same thing. Thanks for hiring this Whopper preparer because he made it with love. Please let him know he did a superb job and I will recommend this location. read more

Map is wrong, shows up several blocks away even though address is correct. Fresh hot BK Veggie burgers! read more

I rarely came to this location any more because of the bad service at night. But today experience was really well my father just came out the hospital this morning and first thing he wanted was a triple whopper burger. caleb took our order was friendly, respectful and service was good. I'm happy to also say that the burgers were really good packed right inside the bag and no sloppy burger. I was going to take a picture but we wasted no time when we got them. read more

I use this location rather frequently. The service here is inconsistent. They are times in the drive thru where the cashier is having personal conversations with other employees while taking your money. This time was the only time I remember a person addressing me with hello or thank you. I just ordered a bacon king meal and found a long hair in one of the fries mid bite. Will never eat at this location again. This location needs to be put under new management and everyone there needs more training in customer service. read more

Burger King - If you zoom in, you can see the hair is through the French fry. - Burgers Near Me - Brentwood, Maryland

When they had this place remodeled I at least expected some changes to the food and as well service. But look and behold this place is still as bad as I remember it. Food subpar and the customer service feels like it's even worse than before. I can see why others gave this place just 1 star. read more

Don't even bother to go to this BK. if you want to experience upset stomach all night, go ahead.

Extremely ghetto, slow-paced, and full of mistakes. To top it off, the manager offered another person who waited a free order of fries, but when I asked her, she replied "You weren't waiting." When I refuted my claim and informed her that I was, she said "Well you already look like you're full," personally insulting me about my weight. I wouldn't recommend this place to my worst enemy's enemy. Zero stars if I could. Pathetic, don't waste your time. read more

The service was very slow. They also waited until I paid at the drive thu to tell me that the food I ordered was not ready and I would have to park my car and wait for it.... read more

Fast friendly service early in mornings omw during morning commute... Out of the 30 or so times I been there only had one bad experience which is very good for a fast food joint. read more

Let me begin by saying, normally I would not take the time to review a fast food location due to my already low expectations (besides a few places such as Chik-Fil-a who have excellent customer service). However I think my latest excursion to this Burger King deserves note, I frequent this location approximately once a month or slightly less with no real cause for complaint. On my visit today, the usual, register service was good, food came out in a timely manner....... this is exactly the point where it went downhill, fast, I asked for Buffalo sauce and was greeted by the request for 11 cents per serving, now bear in mind I have already gone through the register, not to mention the fact I loathe fast food locations who attempt to price gouge for sauces at all. When I asked about the charges I was greeted with the response "it has been like this for a minute", not the last time I was there it was not. Here is the exact point where an opportunity for customer service presented itself to the young lady behind the counter, as simple as 'sorry, our prices have increased, since you were not informed at point of payment let me give you some sauce but unfortunately next time it will be 11 cents. No. instead she makes a call to (possibly the manager) another lady who comes out to explain the same thing and how 'Corporate Burger King' sets the charges. Surely being an employee at this location she is aware she works for a franchisee and not the Big King himself? read more

bad customer service... it stinks & they got my order all wrong. the fries were cold and borderline burnt. never coming again.

I would go to Bk more often if they would put cream and sugar in the coffee I order. Very inconvenient to have to stop and dirty my car doing that. I ask why and they always say we don't have the machine to add cream and sugar in coffee...???? Really? This is why I go to Mcdonolds more.. ( next door) read more