This is in a convenient location for ordering but our group order is usually missing an item or not made correctly. While the food is always made fresh and tastes great, it's disappointing when you don't have your full order. They will correct it quickly while you are there but if you order through their app and it gets delivered via DoorDash then you are out of luck and have to place another order. Definitely make sure you check your larger orders while there. read more

If you order more than 3 meals, you pay for 3 and leave with 2 or less. Just make sure to check your bags cuz the order is never right. If you doordash from here, they just give you money back and dont get anything in return. Also good luck getting sauce from them. Hopefully, corporate chick fil a realizes this owner needs more Jesus in their life and should put another chick fil a closer to the Capitol. Stealing is a sin. After giving this place multiple times to try to fix their problems and mistakes, there's literally no point. Taking our money elsewhere. Jake n kev read more

Always amazing. I'm sad they changed their hours and close at 5pm. That's very strange. But I mostly go for breakfast sandwiches and they are a hit. read more

Came back to give it another chance. Shame on me. A kale crunch... with dry (questionably) washed kale in a bowl. Laughable. Piss poor.

This is the worst Chick-fil-A. They should close it down entirely. The ambiance and environment is dirty and chaotic. The service is horrible. It holds up traffic. I purposely drive 10 minutes away to avoid this Chick-fil-A. They cut the store hours short due to poor staffing. I tried to give them a chance today because they extended their hours, but the service is still horrible. Shut it down completely read more

I'm glad that there is a location her, but not so thrilled that there is no seating literally anywhere. I'm sure that this was by design due to the really seedy neighborhood. They have an elaborate drive thru setupi that was staffed with three people who were taking orders both inside and out. There is also a walk-up window where people can place orders there. But nowhere to sit. I ordered the grilled chicken ceasar wrap from the drive thru. It tasted outstanding with the jalapeňo cheese. I managed to eat the wraps with a full calorie classic coke in my car. They served me up quick which was a good thing because I had limmited time for lunch. Now if they could just add a few tables and benches outside? Or perhaps those tables would constantly be occupied? read more

Employees are extremely rude. Today, GWorld payment was down (which GW dining did not notify on Instagram like they usually do). I went to go pay with GWorld, and the lady working told me it was down but that I can do it on Grubhub. I asked her how to do that, expecting she would show me as there was no one waiting in line behind me. But instead she walked away as I kept asking her questions. So I stood there figuring it out, only for the app to say it wasn't taking GWorld payments online either. When I showed her this, she just said "I don't know, all I know is it isn't working in person on the machine." So she walked away when I needed help(avoiding her customer service job), and also blatantly lied to me, saying that I could order on the app when the app wasn't working. Instead of just telling me she didn't know or not mentioning the app in the first place, she wasted my time. Besides from horrible customer service, there is no place to sit and no bathroom in the restaurant. Overall very disappointing for a college campus, where students should be given the bare minimum for the services they pay to receive. read more

Worst Chick-Fil-A to go to. It's a walk up or drive through only. The manager asked me several times for the order only to get home and have a wrong order. Couldn't eat the number one because it was spicy, can't eat that, I did try. She didn't add an extra drink. Wow. Terrible! Asked for sauce and I didn't get any in the bag. Had to ask at the door. Terrible. Didn't eat and it's too late to go back. Don't come here. There is low ratings for a reason. This is not your ordinary Chick-Fil-A. Sighs I should have read the reviews before coming. I hate to say this but DC culture and chick fil a culture don't mix. Polar opposites. The franchise should shut this location down. Worst worst worst worst and worst place I've been to. read more

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Submitted a breakfast order at the specific breakfast hours. We arrived to the pick up window for the female employee to state that "we aren't doing breakfast anymore" after we had given the breakfast order. This was a breakfast order for 8 people. After going back and forth to how it was only 3 minutes after breakfast, she continued pushing for a refund instead of honoring the order. When submitting the order with the drive-thru employee for breakfast, she even stated she confirmed she heard the order submitted, laughed at us, and mumbled something homophonic under her breath. The morning shift, female lead for this location is not the display of customer service and the mission that chick fila at every other location presents. read more

Worst Chick-fil-A ever. They constantly get orders wrong. Lazy workers. Dirty environment . They deliberately leave out condiments.

I must admit, the first time I tried to access the drive thru line, I was confused, entered from the wrong side and just gave up. Lol This time however, I entered from the correct side (Maryland Ave NOT G St) and there wasn't too too many cars already in line. As per usual, I placed my order on the app although the young man that approached my window still had to be notified. Every employee I came in contact with was hard working and polite. I did not mind the slightly lengthy wait because my food was on point and it was obvious everyone was doing what they could to ensure the line moved smoothly. Now that I think about it, I didn't hear anyone say "my pleasure." Not a big deal but certainly a first because it's what you become accustomed to when visiting a Chick-fil-A. read more

Thought I would never experience a chick-fil-a with slow and bad service. Hopefully they get better.

Food here is delicious, but could increase attention to detail with mobile orders. There's been numerous times where the sauce/condiments have been the forgotten item of my mobile order which leaves me to eat the delicious fries with no sauce. Love the sauce too... just wish it was remembered by the staff. Not sure I even remember the taste of CFA sauce it's been that long. read more

I am writing this review, hoping it will help management. I also realize you may be short staff at this time; however, back when you first opened, it was semi-crazy then. My experience today was probably the straw that broke the camel's back. I placed my order at the entrance, not the menu board. One would think that would keep the line moving...NOT. After placing my order, it took another 17 minutes to get my food. That's not the biggest problem. The problem is that my food was probably sitting in the window that long. My #1 chicken sandwich was not crispy anymore. There was a whole in the bag, so the bread was wet and mushy. Had i checked the sandwich, I have given it back. The fries were cold and inedible. I did exchange those. I ordered a large coke. I got a large cup of ice with some coke. I had enough ice when my coke was done to pour 16.9 ounces water over it. The water was room temperature. It now ice water. I am ok with asking for condiments, straws, dipping sauces, napkins, etc, but don't be disrespectful Miss Lady, who was running the food. I would have requested what I wanted when I ordered, but remember, the order taker was standing at the entrance. The sign about needing to ask for these things is near the menu board. It's some new DC rule now. SMH. The reason I give 2 stars is because the grounds around the outside sitting area and the drive-thru were clean. Suggestions: 1. Corporate needs to retrain everyone at this location and the South Dakota locations. Starting with management down to the janitorial staff. Chick-fil-a's brand is at stake at each of these locations. What happened to "Welcome to CFA, may I take your order?" OR "My pleasure!" when I thank them. I said thank you to the chick who was running the food, she grunted at me. That is not ok. So, I spent $9.56 for fries and the equivalent of a small coke. The sandwich was trashed. 2. There needs to be some type of quality control. Maybe managers can be more visible during busy times. I must say it may not make a difference if the managers are trained improperly. What I like about CFA is that they hire young people, but you set them up if they are not trained properly about CFA and the level of customer service patrons are accustomed to. The McDonald's level of customer service is unacceptable. If not for your bottomline, train your young people so they learn good customer service skills. read more

Don't think I'll ever come here again... my order had missing pieces: no sauce, no granola for my yogurt, and a nugget on a biscuit for my sandwich. This is terrible. read more

Chick-fil-A - ows two fried eggs on a piece of paper - Fast Food Near Me - Washington, DC, District of Columbia

I went to the Dakota crossing location this morning for breakfast. the service is normally perfect. However, today when I ordered my breakfast through the drive thru, I asked for a sausage muffin meal. I did not get the hash browns. I asked for a diet Dr., but received a regular Dr Pepper. Lastly, I ordered a parfait and did not receive a spoon. This is very unusual! just thought it be noteworthy for your customer service Dept. Thank you. Derwin Cherry read more

So, compared to other Chick-fil-A locations, the service here isn't as welcoming. In my opinion it has gotten a lot better though over the year. This location only offers drive thru and walk up service. There are a couple tables outside in the front that not many people use, but it's there. They get really busy so the wait can be long, even for mobile orders. I waited about 20 minutes for a mobile order before. My last chicken sandwich from here was a little on the greasy side. I think they put too much butter on my bun BUT! It was still good. read more

Well well well. What can I say. Upon arrival the line was long in both the drive thru and the window. I stood at the window waiting to place my order for about 10 minutes as the staff whispered and continuously walked pass me. I had to ask them is there someone working at the window even though they all saw me. Once order was placed the guy was super unprofessional as he argued with a customer from inside of the window. The food was good the service was not so great. The staff could use a little customer service coarse. Other than that everything was okay. read more

Sadly this CFA has the worst customer service of any CFA I've ever gone to. They routinely make multiple errors when I pick up my orders. With them being the only CFA drive thru on Capitol Hill I had high hopes. read more

***UPDATE: I originally gave this location a 4 star rating, but after going over 10 times since, I can say it's the slowest, least efficient Chick-fil-A I've been to in the DC Metro area if you go through the walk through. Maybe they will learn a better process, but factor in a longer wait than you'd expect. ___________________________________________________________________________ DC's first drive thru Chick-Fil-A and the closest one to Capitol Hill. They took over the dead years ago Checkers location, flipped it, and now NE DC has chicken. #winning Unlike most other Chick Fil A stores, this one has zero indoor seating. There are a few tables outside. On one side of the store is the drive thru and on the other side is a walk up window for the many DC residents who don't have cars, live nearby or want late night food after bar hopping on H Street. I raise a chicken biscuit to Chick Fil A for mastering the art of marketing. Even though it's still unhealthy fast food, they put it in our minds that it's better than McDonalds. Those waffle fries, that spicy chicken sandwich. Bring on the calories! If you're like me and just can't curb the fried chicken craving, here are a few pro-tips to make it a tad more healthy: -Ask for your sandwich on a wheat bun and no butter. It takes the same and cute out 100+ calories. -Ask for the honey roasted BBQ sauce. It tastes similar to the Chick Fil A sauce but slightly fewer calories. -Go with water every single time. -If you must, ask for mayo light. -Choose Honest Kids for the kids meal. Tastes good and fewer calories. Time will tell if conservative leaning fried chicken will bridge the gap in politics being in a liberal leaning neighborhood, city. read more

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The food here is HORRIBLE. The fruit is old, I have been nauseated from the one taste of it. The food taste is worse. I am having horrible stomach pains ever since I have had there food. I am never go back there again. read more

Went here to leave a review and couldn't help but notice the low rating & reviews stating the SAME experience. I completed a mobile breakfast order for this cfa and hoped right in my car (I live approximately 3 minutes away) and got in line. I have my name so that my order could switch on the app to the "hear status." The girl stated that we were good and to pull forward. After pulling up to the window we were told they were done making breakfast and wouldn't be fulfilling our order (we literally watched a man before us get a breakfast burrito.) They stated we should have chosen carry out instead of drive through (how does that make a difference?) As we asked questions since we were confused, the customer service continued to decline. The manager and servers were rude, agitated, and unwilling to help or assist us any further. What a shame, as I know this cfa is so convenient for so many. I see these same employees have provided this stellar customer service to others so I'm glad I wasn't the only one! read more

I ordered through drive-thru and they did not give sauces for food or straws for drinks.

I don't know what the negotiations were but oh how I wish this location was still a CHECKERS!!! WHYYYY!!!!! Slowest service ever! Congestion! Not worth it! On top of not being open late night and of course Sunday...the long awaited peach shake - BLAND!!! No bits of peaches - just calories!!!! I got tired of the line parked & got my food quicker at the walk up window. Luckily, I'm not a fry person but had a taste for it all today. 3 (I literally ate 1 and checked my bag! WOW) whole waffles and then pieces!!! Geesh!!!! Think I'm done w/these ppl. Besides the company is anti so many things politically/socially so it's gonna make it easier. I'll marinate my pounded out chicken breast in pickle juice & milk, batter, & fry it myself - UGH!! read more

Chick-fil-A - 3 whole waffles the rest pieces and not even full - ummmm for all the trouble - bring back the CHECKERS!!! - Fast Food Near Me - Washington, DC, District of Columbia

WARNING!!! This is a Drive thru/order at a window and sit down outside location. Didn't know that and I was HIGHLY disappointed because I've never seen a chick fil a like this. I HATE IT WITH A PASSION. I'm giving 3 stars because the service was DECENT and the food of course was great. This was the worse chick fil a building idea ever to make a drive thru location. read more

I have been a loyal chic-fil-a customer for YEARS. I have probably spent tens of thousands of dollars at CFA, and gladly. This location however, has me driving farther so that I can still enjoy CFA, but without the stress. A short list of issues: 1. They now make you ORDER a straw, napkins, and other things. 2. I remember to actually ORDER a straw and napkins. I confirm with the folks at the window that they remembered the straw and napkins. They say "yes." I drive away...NO STRAW OR NAPKINS. Horrible. 3. They often forget to put things in your order (especially cookies and brownies). This has happened to me at least FIVE times. In my most recent order, I had requested and PAID FOR three brownies and got home to find they weren't there. At this point, the losses are really adding up. I called and spoke with a manager and they said they would put a credit on my CFA account. I called back twice. The credit never appeared. I'm too exhausted to keep trying. 4. My dog LOVES CFA. She gets SO happy when we go through the drive-thru. She knows she is about to get a PUPCUP (which is literally a cup and a little bit of whipped cream). I try to order a pup cup. I'm told "we don't do that here" and I said "do you have cups?" CFA team: "YES!" Me: "Do you have whipped cream?" CFA team: "Yes...". Me: "GREAT. Could you please put a little whipped cream in a cup for us?" CFA Staff: "No." Recently, we were even told that we had to buy a milkshake to get any whipped cream. So I pulled around and offered to buy a milkshake, but specified that I did not actually want the milkshake and only wanted a small cup of whipped cream. I was told NO! Chic-fil-a used to be a REALLY enjoyable experience. People would go out of their way to be kind, so you didn't mind paying a little more for the amazing food. This chic-fil-a just leaves so many of the core CFA values at the door. It's stressful, its expensive to pay for things you don't get, it's sad to be told no to things that cost pennies (even when you offer to pay for them). CFA is a GREAT company that pays well and they used to have great employees who appreciated the job and did amazing training. We spend big money every year at CFA. I now drive farther away to go to one where we get a better experience, basic customer service, the brownies we pay for, and STRAWS (without even ordering them...imagine that!). read more

Honestly, this place needs a lot of work. The customer service is non existent. All I did was ask how the process was for mobile orders, as in, where do I go? Or do I wait to be called? Answer I received: "be patient." Ummmm okay, didn't answer my question whatsoever. Maybe there should be a sign like other Chick-fil-As letting people know how to receive their orders. I do mobile orders for convenience. This place doesn't provide that at all. read more

I stop to get lunch customer service is god awful I didn't receive any straws for drinks due to the establishment not having any.In addition to that when giving my order I constantly had to repeat more than once and they still got it wrong.Furthermore, they didn't provide any sauce when asked. When asking for manager the young lady told me "she was the manager and move the hell up". Also when asking questions I was literally told to pause. Lastly they never said MY PLEASURE! 10/10 don't really I mean don't ever recommend . read more

Chick-fil-A - I'm not sure if this was cooked this or someone bit it.wtf - Fast Food Near Me - Washington, DC, District of Columbia

This chick-fil-a location has so many things wrong with it. Chick-fil-a really needs to step up and take control of this franchise. First, the location is gross. I shudder to think at how the kitchen is maintained, because even the outside is disgusting. The trash cans in the seating area are always overflowing and there is an inordinate amount of trash lining the drive thru. Next, the staff are so rude and unaccommodating. Chick-fil-a is known for the quality of its staff and service, but this location threatens their good reputation. On several occasions, my husband and I have been spoken to rudely - our concerns have been brushed off and our requests ignored. On the latest occasion, we had waited in the drive thru for over 20 minutes - 2 cars from the window and NOT MOVING (not just in the long line that extends into the road and causes traffic). When we mentioned our concern at the window, we were told "well there was a woman..." (the employee couldn't even bother to finish the explanation). We were pointedly ignored. We hope to return to this location in the future and find an improved staff and environment. read more

Chick-fil-A - Trash everywhere along the drive thru and the trash cans in the outdoor seating area are always overflowing. - Fast Food Near Me - Washington, DC, District of Columbia

This place is trifling. I went and ordered a spicy deluxe meal....only to take a bite and there's a DEAD BUG just chilling on the lettuce. Disgusting. Like...I don't understand. I wish I could give this place 0 stars. I'm not the type to leave reviews ever especially not for fast food cuz like what lmao it's just fast food but this location is really just nasty. Everybody need a whooping, forreal. If you care about yourself or your health, seriously, don't eat here. Save yourself before God does. read more

Chick-fil-A - Dead bug on chicken sandwich. Just nasty. - Fast Food Near Me - Washington, DC, District of Columbia

Ordered a $75 from this location through uber eats and everything was wrong. i should have looked at the reviews first! Not only was I missing items but the quality was bad. Wet/wilted lettuce in the salad and I'm not talking a little but 75% of it. Does anyone care there? read more

The low score is misleading. People get cranky because they have to wait at a popular chain and write low star reviews. Here's the truth: The food is always delicious.The service is exceptional. They are not only fast considering the incredibly long lines from both in person walking traffic and car traffic (they have had to renovate the driveway just to stop traffic jams from people trying to pull in), but they are always friendly and courteous to a fault. They are a diverse team of men and women every time I go working in harmony. They seem to treat each other as well as they treat their customers. Did I get the wrong cheese on one of my sandwiches ONCE....in what...50 times that I've gone? Sure. They are swamped and that's going to happen. That doesn't mean they aren't kicking ass and taking names, and the food is always delicious. They also don't mind giving you extra sauce when you ask for it and unlike other fast food chains I never get told they're 50 cents more, they just give them to you because that's great customer service. read more

I've never had an experience like this at a chick fil a before. They did not give me my sauces and they gave me overcooked fries. I usually have great food here, so although I WALKED there and back, after discovering these fries, I DROVE back for a solution. Well, the manager spoke to me and I was so disappointed by her. She asked me what was wrong. I showed them to her and said they're not cooked properly. She asked again, as if I am making it up. I literally removed them from the bag to show her. You can visibly see the fries are dry, over-cooked and discolored (over cooked). Even the outside texture was off. I gave her what she seemed to want...adjectives to describe how bad they are. I had to use multiple adjectives for her to say, okay and replace them. I have a life, why would I lie about a fry and STILL bring it back to show you? She also told me I should have CALLED the store beforehand. Who thinks of calling a drive through? I am so disappointed. She said "I'm sorry YOU FEEL that way." That is NOT an apology for bad service. It's terrible to try and put the fault on the paying customer who is returning an item untouched. I even showed her the new fry and how it looks totally different. She said the other ones were old so she couldn't tell. At this point I'm so upset with her I have to leave because FAST FOOD FRIES DONT MORPH into darker over cooked fries with a strange texture. If you don't know the standard of your product, then don't question your customers! By the way, I called 5 times. Like I thought, no answer! Voicemail box full. What a shame. read more

I'm puzzled by all the bad reviews. My order has always been right and I find the workers very professional and hard working. There is a black lady usually handing out the food and she works so hard. The setup of the parking lot and line is due to bad design on the company's part. read more

Do not patronize this location if you are expecting fast and efficient service. They are extremely slow not to mention inconsistent with getting orders right. It's basically a drive-thru in a location that's not meant for moderate traffic. Thankfully there's another location not too far from this one. You're better off going there instead. read more

On 4/23 I place a mobile order as I normally do. Went home and saw that my food order was wrong. Paid for more food than I was given. I called immediately and submitted an issue report through the app. Ok maybe they are overwhelmed, it is unprecedented times. By 4/29 another call and angry tweet later, no response, so I decide to give it another try and bring my receipt to explain the issue. I go through drive through having already submitted my mobile order for tonight's dinner. I get to the window, ask for a manager, to request a refund. After waiting 20 mins, Tatiana comes out takes my receipt, leaves and come back to say they cannot refund my receipt because it happened on 4/23. I patiently explained that I've been reaching out since 4/23, but got no response. She told me that people normally come back the same day....this puzzled me because I was given the wrong order, I was expected to leave the comforts of my home, leave my family at night (this was 8 pm)to correct an issue I didn't create. Tatiana said they called the owner. I again ask for a manager, she said the manager on duty cannot refund the receipt, the owner said no. I asked for the owners number. They give me the name and number of Kristen Dickerson, although the receipt and HQ day that Earl Ishmal is the owner. I was told she would answer. I call the number 202-388-3500 giver and got the same automated message I get from calling the number on the receipt 202-388-3505. So at this point it's the run around. I don't have my money back and they have been extra rude! read more

Stopped in for a quick lunch and the service was amazing!! It was my first time visiting this chick-fil-A and I would definitely stop in again. Andre was so nice taking my order and very professional. The clerk bringing out the food was also very welcoming. They were above and beyond. The food was great, nicely packaged, and everyone who works there should get a raise for their kindness. read more

This location accepts orders via the Uber Eats app, but does not fulfill them. Be warned that if you place an order with this restaurant using Uber Eats as a person wanting food, or accept a request to drive there as an Uber Eats driver, the result of the exercise may simply be wasted time, especially if the order is placed near closing time. Uber Eats is primarily a technology company, in that they provide apps. An app for people who are hungry, an app for drivers, an app for restaurants. The problem with this restaurant is they do not operate the Uber restaurant app properly. When they are not planning to fulfill an order, they refuse to take the few seconds to hit the "cancel order" button on their app. The lack of respect this negligent franchisee behavior demonstrates causes a loss of goodwill with diners and drivers, at a minimum. Though too slight to be pursued, the failure of this franchise to fulfill its contracts to provide food have consequences. Being in breech of contract is not that great a position to maintain. Instead, have the strength of character and customer service attitude to let people know when you plan to fail. That requires courage and self-respect, not cowardly neglect. read more

There is a reason this place has such low stars for a CFA. The employees are extremely rude and it's a very low standard CFA. If you've ever been to any other CFA this one will blow your mind of how different it is. This isn't just from a one time occurrence of coming here either. I've lived here for 3 1/2 years and nothing has changed. There's been times where employees have used foul language with me and I promise that you will not get everything you asked for the first time around and will have to go up and ask for what they forgot and deal with the eye roll and sigh they give you at the window. If you can a avoid this location I definitely would advise it so it doesn't ruin your taste for the real CFA that we all know and love. read more

I normally don't go to this one. I found a plastic in my sandwich. When I called to complain no answer. This one is the worst location I have been to read more

Chick-fil-A - Plastic - Fast Food Near Me - Washington, DC, District of Columbia

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