Management needs to reassess who is taking customer orders. It's a good business move to have staff that can actually articulate back to an English speaking customer or understand. It is so frustrating ordering from the counter person. read more

The ice cream machine was broken and they gave me a whopper with too much onions, not cool though and the staff took 10 minutes for my food which is ok read more

This Burger King location is just south of San Francisco. Over the past twenty or so years, I have been to this location, many many times. I have always been happy with the service. The employees at this location are always prompt and respectful. The food is always tasty. The location has plenty of parking. It is across the street from the Westlake outdoor mall, so I can accomplish many errands at once. Regarding the bad reviews, it appears that many of the disgruntled customers are ordering very late at night. This location is 24-hours. How many of you work 24-hours? Perfectly? Give me a break. First world problems, people. The point is. If you are hungry and want something to scratch that itch, this place will do it. read more

I wanted to write a review, on 2/18/2022 I drove up to a very long drive thru line... but my brother was driving my car and I was expecting bad service... to begin with.... As we sat in a slow moving car 30-40 minutes, when we approached the drive thru speaker/screen nobody greeted us/ or said anything... so we expected that the speaker didn't work... so we drove forward.... Maybe thats why we were waiting soooo long... When I arrived at the window, the employees said, since I skipped the speaker I needed to drive around again... total time at the Window was 45 minutes, without food.... They refused service read more

Drink selection and ice machine not working. Food does not taste well. Safety is 2nd with blocked fire exit. Place was clean. Won't go back. read more

Burger King - Inside view. - Fast Food Near Me - Daly City, California

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This is the absolute SLOWEST drive thru of all time. Always terribly slow vs other places. 5 cars ahead of me and still waited 30 minutes at the drive thru....why is it soooo slow for "fast" food??? It is always like this. read more

Ordered tonight at 11:40 PM Sun. June 26, 2022 a Double Whopper Burger. When I opened the hamburger bun one of the beef patties had a large piece missing from the center of the beef patty. No ketchup on the other patty as well. I'm sure the one who made this knows about this. No quality control. Manager needs to be aware of this negligence. Order #44 Transaction ID: 38446-04002-46720-020608 read more

Burger King - The management should have to re evaluate the one making the food. - Fast Food Near Me - Daly City, California

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So , I am writing this after having last visiting a Burger King years ago at Civic Center. Yes , I did see people get busy at the Burger King bathroom years ago at the Civic Center location. So my years of avoiding the tweakers at the Civic Center Burger King , I finally stepped into another Burger King but this time in Daly City and I was shocked. It was clean and families were actually were eating in peace. I saw a Christmas tree inside. I actually was curious about the impossible burger and it was better than expected. I was also surprised how happy the employees at the Burger King were. I usually got a rotten attitude at the Civic Center Burger King. This Burger King has better service than many pretentious places in San Francisco. I am glad civic center Burger King is now closed and that annoying loud music is long gone. read more

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This is right in my neighbor and ever since we ordered a meal here which came out lukewarm instead of hot, we've never gone back. Also hubby said that twice when he ordered fries there's a hair included! Yuck! Do better & please have this place inspected for cleanliness! read more

2.5 stars Me go to a fast food restaurant? How scandalous! But I came to Burger King for one reason, and that was to try their Impossible Whopper! Impossible Burgers are making their way into fast food restaurants, and this apparently convincing meat substitute is becoming trendy. But just to be sure, I had the conviction of ordering one regular Whopper made with real beef and one Impossible Whopper, for a side-by-side taste test! Both rather simple sandwiches came on soft, sesame seed buns with rather sad pieces of lettuce, tomato, and onion. After tasting both burgers (in a blind test), I could immediately tell which the real Whopper was, but it wasn't because the Impossible Whopper wasn't convincing--rather, it was because the quality of meat in the real Whopper just was not that great. The grind was uneven, the texture was dry and even a bit gristly. In other words, it was a frozen, processed fast food burger. The Impossible patty was actually superior in terms of taste, but I also can't say that it was the best Impossible Burger I've had, because it was cooked to well-done, and the "bloodiness" from the heme (its signature ingredient) was lost. read more

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Ordered the Spider-verse whopper and got a regular bun.0/10 worked at this Bk 22 years ago, but definitely won't be a customer again.

Literally waited so long in line 3AM for a breakfast sandwich and all 4 for me and the homie have no meat in them‍‍

Customer service sucks and there's absolutely no leadership. Waited almost 15 minutes for someone to come to the register to TAKE my order. Won't be coming back read more

OK this restaurant doesn't even deserve one star. We just went up to the window after trying to place an order to which the attendant replied one. We don't have that two) we don't have shakes,three) no whopper melt. Basically nothing. No, we are not racist, but the attendant didn't speak any English. Not a lick of English. I myself speak Spanish (from Spain), but I highly doubt that she would even have understood me in her own language read more

No iced drinks, no icee or slushee drinks. Workers not so good, and missing alot of stuff

Ordered at the drive thru last night 5/27 and the employee got confused with the order. That's okay, but even when the manager stepped in to try to correct things, we still ended up with a missing item. When my friend tried to address it, the manager was very dismissive about our order, especially when it was done wrong. I've heard bad things about this place during the evening but still wanted to give it a shot. It was just worse than I imagined. The evening manager clearly is already detached from her work and doesn't really care about customer service. You're better off going to another BK at night. read more

The service here is terrible. The workers done seem to understand simple questions and everyone seems like they don't even want to be there. Every time I come here there is always a freaking problem. I drove past the drive thru the other day and the lady "Christina" literally dropped my change on the floor and did not say sorry did not do anything but slammed the window on my face. What kind of attitude is this? read more

Burger King - Terrible employee - Fast Food Near Me - Daly City, California

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I just went here last night. placed an order, the customer service was great, but when I got home I noticed that one burger was missing. I called the Burger King to inform them about part of the order being missing, and an employee stated they'll give me a sandwich but i live a few miles away. It was just an inconvenience, because I was the only car there, so I felt that it shouldn't of been any mishaps. They were not scrambling to serve many customers. If the cameras are checked they'll see I was the only person present in the drive through. They were not paying very close attention to detail. read more

Burger King - receipt from order Bug kind missing - Fast Food Near Me - Daly City, California

This is the local Burger King here in Daly City. This is no different from any other typical fast food places. Just like most Burger King location, this has bad service, cheap, frozen, heated, and unhealthy food. But, let's be real, it's still so damn good. Look, you should not be expecting any different from Burger King, nor should you be complaining. It's a fast food place for a reason. You go here to indulge your late night cravings. It doesn't try to be fancy, and that's ok. It's not suppose to be. It's quick and easy, good and cheap food. Nothing more. I will say though, the only thing I will complain about is, since this location is near a sewage system, it stinks tremendously from time to time. Not to mention the parking sucks because it's next to a gas station and has a small plot of land. Pro Tip: Barely any parking, and next to the road. Drive thru is your BFF. read more

Burger King - Fast Food Near Me - Daly City, California

Update: they are currently offering buy one original chicken sandwich get one free. I have not been to a BK in years, so decided to return since they were offering complimentary Seattle's Best coffees on November Fridays. This BK looks like an average BK (http://www.yelp.com/biz_photos/Xm5yKA8wz1tjV8aU2SvT8g?select=JMpp84k96POGrDvEj2Ysfg) since it has the same layout (http://www.yelp.com/biz_photos/Xm5yKA8wz1tjV8aU2SvT8g?select=koIrQ7Mc_ONftgICrwd22g) as others. Had my favorite BK item, the bacon and egg croissanwich (http://www.yelp.com/biz_photos/Xm5yKA8wz1tjV8aU2SvT8g?select=I5me3cmg8lyCpw4PZpc4Aw), but discovered the croissant has gotten too fluffy, making it really doughy. It tastes less fattening and more bland as a result. Don't think I'll be returning soon. Note: Restrooms do not require a key or passcode so lots of visitors stop in and use and leave. FYI if in the area and need to go. read more

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Whoever was in charge of the design should be fired. They have no commonsense at all! The new remodel actually makes the store worse. Pre remodel, they had a section where people can wait in line to order. Now that they added these walled panels in the center of the store, they took away the space where people used to wait in line so now they snake through the dining room - where they block off the seats. You'd have to ask people to move to make your way to your table. They inexplicably removed a lot of seating. The back wall is dedicated to a living room setting (coffee table and two living room chairs). This would be ok at a Starbucks but not when you're trying to eat! They also took away one of the automated soda machines. The one machine they had was broken already. The clerks should have asked people what they wanted to drink and fill the drinks to them. However, they kept handing out empty cups only for you to go to the pick up counter and ask that they fill up your cup. Major redesign fail. Also, someone needs to learn how to spell "Grilling." See my picture. read more

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It has been 10 years since the last time I was here and this place has not changed much. I went through the drive-thru because I did not have time to wait inside with the nasty burger and fries aroma circling inside infecting my lungs. I pulled up to the drive-thru and order my all time favorite, original chicken meal. After I placed my order I realized that they have 2 windows that you have to go to. The first window is to pay and the second is to receive your food. I have never liked this setup because I always wonder what happens if I pay first and then my ordered gets messed up because there is a mishap in the sequencing of the ordering being prepared. I HAVE WITNESSED THIS HAPPEN TO OTHER PEOPLE!!! So, after I gave my money to Santa Claus looking dude at the first window I then went to the second window to receive my order. The second window person was very fast with handing off my order. She was working really really hard. I could tell because she was multitasking like a BEAST, that's how you get a promotion!! I do not recall her name but she was handling her job like a BOSS!! After I got my food I saw that in the window of BK that they have a 24 hour drive-thru. That is a NEW THING. I do not know when that started but it does make sense. Especially for people in the area getting home late from going to the club or drinking late night. Because I only come here once in a blue moon I can only say that while fast food is bad it is still OK to have once in a while. My meal was as expected but the size of the sandwich has changed a whole lot. I guess the company is CUTTING BACK!!! The food tasted the same as it did make 10 years ago but it does not fill my stomach. Hmmmmmm.......there is just something unsettling about this!! I am all about change but this kind of change will cause regular to go to the competition....IN AND OUT....DUN DUN DUUUNNNNNNN read more

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This is a staple of west lake. Any local from southern part of SF or peninsula knows this BK. Went here for first time in about 15 years. I don't normally eat fast food but I tried the Fish filet sandwich and it was great. For fast food I give this location 5 stars. It doesn't get better. read more

They need to work on better system here . Service is slow and unorganized. Better training and service needs to be improved. read more

Update: k. It took 17min to order with 6 cars in front of us. 25min from entering line to getting food. Yup not fast food. Oh and did not ask and did not put any ketchup in bag. Lowering score from 2 stars to 1. 1/5 4/18/20 In real-time.... Waiting in the drive thru line right now. Was about 6 cars in front of us leading to the order mic. Well, that was about 10min ago. Now 5..... So far the slowest drive through I've ever been to. 2/5 (as of this post) #dalycity #fastfood #americanfastfood #covid19 #coronavirus #fastfoodburger #burger #hamburger read more

tuesday 8/4/2020 @ 7:00pm; i went to the drive thru to place my order & used a coupon. the old filipina lady w/ thick accent took my payment & said my coupon date was expired, my coupon date said "8/23/2020" & she said the date was "8/3/2020" & then she had the nerve to tell me "next time check the date on your coupon!" when she was the one wearing glasses! burger king needs to send her to the eye doctor to get her eyes checked before she embarrasses more customers! she needs to retire!! this is not the first time this employee treated me like this. she's always rude to me! ** she needs a magnifying glass to check the coupon dates!! read more

Burger King - THIS WAS THE COUPON SHEET THAT I CUT MY COUPON FROM. LOOK CLOSELY, IT EXPIRES "8/23/2020" NOT "8/3/2020" - Fast Food Near Me - Daly City, California

OMG - $3.28 for a MEDIUM SOFT DRINK??? Disgusting when you consider this stuff costs them PENNIES folks. Should have stuck with McDonalds where all drinks $1. No wonder they have an overall 2 star review.... read more

Burger King - Over $3 for this MEDIUM Soft Drink - Fast Food Near Me - Daly City, California

We went to drive thru to Daly City to grab some food and our food was wrong . When did the original chicken sandwich every come with mustard. SMH The young kid works at the window took our order and than received our payment and went to package food. This is COVID was your hands. What guidelines do they teach. Money and than touching good unacceptable. read more

Poor experience over all. Gentleman taking order at drive thru was obviously not interested in his job or providing anything resembling customer service. When I arrived at the window he greeted me with "oh, you're not Bob. Wait a minute". After closing the window and looking at orders he came back and asked "Are you the Whopper with Cheese?" In my 70 plus years I've never been called a "whopper" before. He all but threw my change at me. It went down hill from there. My onion rings were ice cold as I left the parking lot. My fries were equally cold. I ended up throwing out almost all the fries and most of the onion rings. Sandwich was adequate, but the whole experience makes me doubt I will ever come back. For $18+ I expect something of the experience to be worth it. read more

Corporate world total failure at its highest! People show up working the best they can ! I appreciate they efforts! But when there's No training or stable management presence ! It's total let down! WTF corporate can pay for commercials but Not for service. Wow so dissatisfied,?back to In& Out I'll wait. Burger King Corporate you suck! Great people there move on to a corporate food service that cares & pays better Good luck people your trying! Better is out there! Thanks. read more

Burger King - Fast Food Near Me - Daly City, California

Lousy place-lousy service-very messy dirty. I ordered crispy chicken sandwich and got a flimsy looking burger place going down the drain. I gave it one star because that's as low as you can give doesn't even deserve that. Never coming back sad read more

So, went through the very slow drive up. Order taken, third in line, wait 12 mins to get to the window, The older women that was packing my fries into the bag was wearing gloves, that's good. She then walked up to the register, punched up something then took cash and made change. Still wearing the same gloves, I saw her palm my fries as she put them in the bag, then walked up to the drive up window and start on the register to take my money. Now handling money and food with the same gloved hands IS a health code violation. In today's Coronavirus Pandemic world, it's down right horrifying. I got upset and started to say something but she slammed the drive up window and disappeared into the back for a couple of minutes. Then a young man came to the window to take my money. When I complained to him about it he just shrugged his shoulders. I then asked for the manager. An even older women acted as if she had no idea what I was talking about when I mentioned health code violations but I don't think she understood what I was talking about. Beware of the germs they have no shame in spreading. read more

I only ever use the drive thru; but they're always fast and keep the line moving! Aside from the stench of the sewage treatment plant somewhere nearby (seriously, it's repugnant and STRONG), no complaints, haha! In all honesty, the smell of burgers in the vicinity is the only saving grace for this corner of the neighborhood. read more

Burger King - Fast Food Near Me - Daly City, California

Ordered the family bundle which included 3 whoppers, 3 cheese burger and 3 small fries for $12.99. A really good deal for a family of 4. We used the drive thru, even better to minimize contact. TQ for staying open during Shelter in Place! read more

I was visiting so i decided to go there and had a bacon. Very small and also very normal. Not a wonderful experience, but also not the worst. 5/10 read more

It's second time I am ordering through the drive through and have a missing item. This time they asked my receipt and never returned it... The line was so long I just wanted to get out and later one of us was missing a meal. On the top French fries was undercooked, the person who took my credit card went to the food area wearing the same gloves and stared to prepare drinks, they forget to put sauce.. Of course nobody is answering the phone! Well , have to file dispute with my credit card... read more

Burger King - Fast Food Near Me - Daly City, California

This "business" is lacking. The older woman Lida in the drive thru at about 815ish, pm was loud and rude. Sorry you have to work at your age but you are in a service profession. Totally lacking any kindness and professionalism., put on fry duty. Why was I surprised she got the order wrong pushing a Coke on me that I did not order. After reading other reviews this place makes money by overcharging and bullying you into buying what you didn't order. Hire some new, nice workers who know how to work in services with actual people. read more

Their food is just fine for fast food. But this Burger King location could use technological updates and better, faster employees. It's 2022, they shouldn't have to be having trouble opening their drive thru windows, lol. read more

Terrible! Food was not even warm! My burger was a greaseball! I've ordered from other locations and they did significantly better than this place! Much caution, they don't even follow safety regulations for their food!!! Reached out to their corporate office, the location called me and gave me the run around. AVOID AT ALL COSTS! THEY DON'T ACCEPT ACCOUNTABILITY! THEIR FOOD IS UNSAFE, FIND ANOTHER LOCATION! Edit: Oh, it got even better. Spoke to the manager, there were "no other complaints" and we "must have been targeted". In all reality, don't even try to go here. Find a place with good management and good quality food. Not a place that accuses you because you have a life and their corporate department advised us to throw out the food. read more

Probably the slowest drive thru i've ever been in. Staff is super wack too. They need to fire almost everybody here and hire a staff that actually need the job. read more