I have not been to an El Pollo Loco in 16 years. This particular establishment gave the best…read moreservice when placing my order going far and beyond my expectations. The management obviously did a great job in choosing there front line workers. It's people like this who care for the customer as if this was his own establishment. This is where management should recognize and invest to make managerial investments. Will definitely spread the word. Oh the food was amazing too

I haven't been to an El Pollo Loco in ages and I had no idea there was one in El Paso. I went here…read morelast night and I really wish I went somewhere else. I had the Baja chicken & shrimp tostada and it was mostly rice and beans. There was very little of the lettuce, salsa, cheese, and avocado. I think there was one clump of sour cream mixed in there somewhere. The thin tostada "shell" tasted like a fried wonton skin and it was so greasy. The proteins were a huge disappointment - the diced chicken chunks and the shrimp were dry and chewy and didn't have much flavor. The chicken is supposed to be the signature item for this restaurant any yet it was like chewing day old, reheated meat. I didn't finish eating this slop. I had the combo meal with the chips and the cost was $17. I also had two chicken avocado tacos. The chicken was somewhat tender but was very bland, just like the chicken from the tostada. One taco was extremely spicy but the other was not and I don't know what could have been in the first one to make it that way. Both tacos looked identical. There was one skinny avocado slice per taco. They cost over $3 each and I'd say they're worth less than the foil they were wrapped in. My total was about $25 with tax and needless to say, I will not be back for another visit.

FIrst of - fantastic tacos - the Baja fish tacos and the EL Teofilo shrimp and cheese were…read moresuperlative - outstanding, fresh and so delicious. Additionally, the agua fresca - cucumber lime - was awesome on an incredibly hot day. Great people, great service, very fun vibe inside. First rate and unforgettable

Eat tacos. Sip tequila. Repeat…read more Probably one of the best taco restaurants I've been to in El Paso! I could say so much for you to believe me, and it honestly starts with the speedy (and kind) service, flavorful profiles and the pricing! My first visit I just simply couldn't believe it. Each visit, I try something new and I must say that I'm hooked on the Jamaica Margarita (with the tajin rim), and the pork shoulder taco, as well as the chicken taco! The Baja shrimp taco is also in my top 3! The staff is kind, energetic and will remember you; not just from personal experience but from my observations as well. Service is fast, food is hot and it's a great place to be! There is no wi-fi, but it is a FUN and engaging place for sure! I'd recommend a bar seat if you're lucky Warning: You may leave planning your next visit before you've even paid the bill.

Holy S*** This very…read morewell may be the best breakfast burrito i've ever had. Was passing through El Paso on my way to TN and so glad I stopped here. The Hangover Burrito is what I got? And dear sweet Jesus it is soooo tasty. Every bite is just an overwhelming shock of amazing flavor. I never leave reviews at places, but this was so worth it. The young gentleman that was manning the cash register /drive-through has Costco level customer service as well, kudos to him. Compliments to the kitchen staff.

I found a cockroach in my food!!!!! This is the worst place to have a burrito. If I could give this…read moreplace zero stars, I would! My girlfriend and I read the reviews and decided to give it a try, but she wasn't expecting a cockroach in her food!! So disgusting! And when we told the owner, he tried to blame us! Definitely won't be eating here ever again! Disgusting, and the city really needs to inspect their kitchen ASAP!

iLos mejores burritos en El Paso! The best burritos in El Paso! I agree with Yelper Nic T: they…read morehave the best servers. You always feel like your abuela or your tia or your mami is serving you: cozzzeeeee. Always busy with locals, especially on the weekends for the various Mexican breakfast options: oh so many and oh so delicioso! Excelente servicio from the beginning to the end. You can bring in a pot and they will fill it with posole. You can call in your breakfast burrito orders and come by and pick them up quickly. They have some non-Mexican offerings for breakfast, but perhaps you should pass. The various hot sauce and salsa options are amazing. I am guessing made in-house? Also, wow on the low prices: order some for the next three days! NO GUILT. That same burrito in Scottsdale, Arizona? Triple the price. Our fave Mexican burrito spot on the planet! iBuen Provecho!

red chile burrito very good barbacoa not so much my server was super nice cashier needs to learn…read moreto smile

We stopped in to have a snack. This new location did not disappoint. The service was prompt and our…read morecustard and cheese curds were delicious!

I love Freddy's but the Montana Location sucks a bit because they don't filter their water and it…read moremakes the sodas taste awful. Seriously, worst soda I've had at any restaurant of this type. Common owners, get a dang water filter. And to say that opening was so chaotic that I ordered the custard Oreo sandwich with my meal the first time I used drivethrough and they didn't put it in my bag. I found out when I was already at work so you also owe me $2 or an Oreo sandwich But seriously, sodas are trash at momtana location. East side location is the best so far.

Very friendly service. We went in for a to go order. Relaxing atmosphere. This review is just for…read morethe torta cubana and chile colorado burrito. The pork in the torta as perfectly cooked, not too fatty. It just needed a tad bit of salt to bring out flavor. The chile Colorado was delicious too. Same thing though needed a bit of salt. Its probably not a bad thing though. We probably shouldn't be eating so much salt anyway. Other than that we had a good experience.

I order 1 pound of barbacoba this morning pre ordered around 10:30 to have it ready by 11:30 it…read moretook longer which is understandable it's the weekend. That was not my issue my issue is why does it ta8 rancid like old meat was mix with fresh meat. We ate a few tacos and with in the hour it was totally spoiled if I'm paying $18 I would like to be able to enjoy the whole pound without any issues. Please do better Casa De Torta

The Burger Experience It starts with that classic…read moresmall-diner vibe and upbeat jamming music in the background. Then the real show begins--the sharp, rhythmic clang of the metal spatula hitting the hot grill, like John Bonham has come back to life and taken over the kitchen! The maestro behind the griddle works effortlessly, flipping juicy meat patties, layering on green chili condiments, and toasting the buns to golden perfection. Dressed in a Roscoe's black t-shirt and signature red bandanna, he delivers the ultimate chili cheeseburger experience--loaded with flavor and served alongside a generous pile of hot, fresh-cooked French fries. Lively atmosphere, killer burgers, and that authentic diner energy. If you're craving a no-frills, flavor-packed burger done right, this place hits the spot. Highly recommend. Led Zeppelin is playing background.!

Amazing burger. A must have whenever I'm in town. Great service as well. Very simple menu and fast…read moreservice

The burger and fries were excellent. Service a Was fast and…read moreefficient. Nice atmosphere. Priced right.

Decided to finally try this place, I see cars here all the time. I mow know why. Staff is super…read morefriendly and I went with the buger. The food is AMAZING and what a value. Big azz burger, fried and a drink $15. Get out! I will be back. Seating is good, plenty if room, very clean and organized! I am trying tacos next time!

Great service ! seemed like a great local resteraunt for a quick bite in a safe atmosphere!read more

OMG! One of the best pastrami sandwiches I've ever had. Only downfall, I didn't order extra…read morepastrami , it was so good. French fries are the bomb! Great staff. Very friendly!

My Canes dining experience at this location was beyond phenomenal. Food was hot, fresh, and…read moredelicious. My family and I were greeted upon entering by the staff, Valerio at the register was professional, friendly, and gave top notch customer service during our whole dine-in experience. The restaurant was clean and well maintained, Dominique was non-stop taking pride in her work ensuring the place was being maintained to a high level of standard. I approached the manager Stephanie and told her how much we enjoyed our lunch, and that she has such a great crew. I watched each interaction the staff had with other guests, uplifting and engaging. This Cane's location at Zaragoza/Joe Battle, El Paso needs recognition for how well everyone worked together to make a great experience for their guests. Valerio, didn't just work the register, but even during our meal he stopped to ask how our meal was and if we needed anything; taking an empty tray and clearing unwanted items. This place deserves 10 stars!!!!

***DRUGS BEING DONE AT THE CORNER TABLE. Woman yelling at herself and flinging an umbrella…read morearound*** UPDATE BELOW Unfortunately this review has nothing to do with the food, or the regular employees who help us here-- all of which is typically a great experience. Rather, this review is about the experience my husband and I had there today when we went inside to eat our food. We had ordered, paid, and just sat down when a woman came in through the door after just burning weird incense or something, which I believe also had caught her jacket on fire. She was standing outside the doors closest to the register and had a ton of smoke coming off of her/around her. Not kidding, it looked like a small fire. Not a vape, or a cigarette, like a literal small fire amount of smoke. She then walked past the registers, and brought a TERRIBLE burnt smell in with her, walked straight into the bathrooms carrying an umbrella, bags, etc, and after about 10 minutes exited the bathrooms. She began pointing her umbrella side to side, saying things that were hard to make sense of and then left. About 15 minutes later she came back inside and came and sat right behind me, my husband, and our infant. I immediately got up, went and told the staff, and asked for a manager just so this could get taken care of as there were other CHILDREN inside the Canes. She started yelling and talking to herself, and pulled out a big bottle of pills started taking them right there on a table that families are supposed to be eating at. My husband witnessed this as he was trying to box up our food to go. I don't know what happened, but I'm typing this review as I sit in the parking lot with the food that I ordered. And I haven't seen her exit yet. The manager was just standing there, tables away as we exited and we didn't actually see him go approach her. I'll update my review if this gets resolved in any way, but I don't feel like I was taken seriously on this matter. Rather that I was just trying to complain which wasn't my intention. It was for the safety of not only myself and my family, but the other people there. You cannot allow people to come and do drugs at a table where there are children just feet away. If I saw her, I know others did. And I just don't appreciate that it wasn't handled before I had to go to the counter and say something. And honestly I'm unsure if it was handled at all. As an establishment you have an obligation to make your customers feel comfortable and safe, and I feel like that was not a priority today. $40 down the drain for some BS experience. UPDATE: She was sitting outside as we left the parking lot at one of the tables and as we drove by, we saw her walking back inside to the back corner table inside. So it was obvious that no one actually took us seriously or made her leave for the safety of anyone inside. Today, Monday, December 22, I got in contact with Cane's customer service and I was given 3 vouchers for box combos. The customer service representative was extremely helpful and nice, and I do appreciate the concern that was expressed over the phone, I just still wish the entire experience wouldn't have occurred. It caused me to get upset at the table and not even want to continue eating before she came in the second time. What was supposed to be a relaxing lunch out with my husband turned out to be anything but. I also didn't appreciate the laughs and snickers behind the counter from most of the staff. So yes-- I got my money back from yesterday in the form of vouchers, and customer service is forwarding this to a different higher up team, but it honestly shouldn't have even had to get that far yesterday. Their food is great, don't get me wrong. I love cane's. The service is always friendly there at this location, and the chicken is cooked to where it's perfectly crispy. 10/10 on all of that. No complaints there. But I'm not sure I can go back to this location after that. My husband made a great point yesterday. She's just sitting there taking a handful of pills at that table and some unsuspecting family is supposed to come along after she leaves to sit and eat at the same table that just happened at? No thanks.