Upon entering the business on North Charlotte Street in Pottstown, there was 1 customer ahead of me. The customer had their order ready for takeout. FRAN, who was front service at the counter was bull- shitting with the customer. Another worker saw this and shook their head. FRAN said, "I'll be right with you.". They were clearly bullshitting with each other. Are you at your employer to work or bullshit? Bullshit on your own personal time! read more

Indoor playground, clean, super friendly staff. They made a mistake with my order and gave me a free cookie and fries for just waiting patiently. I ordered through the app to make it as easy as possible but they had some people at the register and the drive thru at the same time. read more

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i go there often and the team and mangment always great they have the best gm i have ever seen and cares about her store and right behind a great am they are the best read more

What a nice BK! Had breakfast inside on a chill Sunday morning- interior was remarkably clean & inviting. Staff was watering the plants, tables & floors- dry not sticky, TV had funny cat videos on loop (not the jarring news). Croissandwich deal w/ coupon: 2 sandwiches (both were hot & fluffy, decent amount of bacon), 2 orders hash rounds (actually prefer these to McDonald's) + 2 coffees = $7.99. Decent deal. One of my better BK experiences. 1 fun giggle, employee said, "need another drop of hash browns," cook shouted, "yes Chef!" LOL read more

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Here's the thing. I haven't eaten at a Burger King in 30 years. Growing up, my parents ONLY took us to BK because my dad believed a real burger should taste grilled, so as an adult I started going to the other place out of spite. But BK's been doing a lot of advertising lately and my kids wanted to try it, so I thought hey, maybe it's time. First off, everyone at the drive thru was very friendly. So that left a positive impression. Everything was hot and well packaged and looked like you'd want it to look. The onion rings and chicken sandwich were just as good as I remembered. Now it turns out that I, personally, don't prefer a grilled burger, and I'm sure my dad would be ashamed of me for saying that out loud. But if you do, these are good burgers. Good texture, good temp, nice crisp veggies, not sloppy, good bun. It's done right. It's just not my thing. And I'm grateful they offer an Impossible burger because one of my kids doesn't eat red meat but misses burgers. And she enjoyed hers very much. So if you're on the fence, just go try it. This location seems to be doing a good job and I'll definitely be back for another chicken sandwich (sorry, Dad). read more

The lady who took my order today told me the Bacon King had 6 pieces of bacon to justify the $8.99 price. This is what 3 uncooked half slices look like. My daughter's Whopper was ordered NO cheese, extra onion. It came with TWO slices of cheese. She couldn't eat her sandwich either. How do I get my hard earned money back? The order lady even repeated it back to me twice. read more

The customer service is horrible, they worry more about their time sensor at the drive thru then they do just getting the food for the customer. Not a single person in line or in the lobby and i did a mobile order and still had to argue wit the manager and the cashier as they expected me to at first wait at the first window until they called me up at which i refused because again there was no one else there. Next when I pulled to the 2nd window is when they proceeded to ask me to pull forward and wait for my mobile order whem again no one else there. When I refused they told me they could refuse my service because I was being rude and not pulling forward to worried about their time. It is not my responsibility to worry about their time as a customer when my food could have simply been handed to me right there without argument. When I did not move they rushed to get my food. read more

Ordered my food on the app waited in the Drive thru. at the windowthey told me that my order was on hold and I should contact the Third Party App even though it was the Bk App and it charged my account they would not give me my food. Then Manager was horrible and this was the worst experience I ever had. But it seems to be the Norm at this Charlotte St. Burger King in Pottstown. read more

This location has a severe issues with getting orders correct. Every time at the drive thru is like rolling the dice. Why is it so hard to take an order and get it right?? read more

New Burger King in Pennsburg has been opened a little over a month We have gone there once a week. The food is good. Service is great and the staff is friendly. However, the place is dirty. Tables are not clean and the floor needs to be swept. I'm afraid to see the restrooms. Dirty restrooms are a sign that the kitchen is not clean either. Really would like to continue eating there but we are starting to get turned off by the dirty dining room. read more

We used the drive through; which was crowded but no reason to hand out a very burnt bun. I have added 2 photos. My son refused to eat his fish sandwich because of the burnt bun. Our burgers were fine. Just disappointed today with this. read more

Burger King - Burn bun on fish sandwich - Burgers Near Me - Pottstown, Pennsylvania

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Complete idiots. If you want a hassle free meal, this is not the place. Twice - two different times we got home and the order was wrong. They are not serving burgers and fries - no sir - it's way more complicated than that. These geniuses are splitting the atom. Pathetic. read more

The food is great here great deals too BUT I HATE HATE HATE the customer service here I am sitting in the drive thru for 6 minutes maybe more waiting for service and they should be open 2 more hours it says online TERRIBLE do not order here at night go to the Wendy's or McDonald's cross the street read more

The order taker Austin is a complete and total jerk. He had the audacity to sit there and get smart with my mom because she wasn't ordering the way he wanted her to! Like if my memory serves me right , Burger King is have it your way, meaning the customers way. It shouldn't matter how you order just as long as you order. I can't even begin to explain how ignorant and rude he was. People like him will probably be the type to mess with your food just for asking for ketchup. Ridiculous read more

the ambiance was amaze-balls! service was absolutely stunning, food tasted heavenly. I love this Burger King location. No other one like it. man I love kinging my way through life. thank you to the wonderful staff who made me and my friend feel like we were at home in the drive through. I honestly felt like I was about to be lifted up into the heavens after taking a huge bite out of my crispy, delectable, breath-taking whopper. thank you so much. I owe this Burger King my life. read more

When I go to BK I usually get their mozzarella sticks or their French toast. But yesterday I decided to try their $1 tacos. Now I get it they're $1 but seriously what they're giving as tacos is insulting. Not even a sufficient amount of lettuce and then the meat. Which is just this small round mash thats clearly over cooked. And the taco shell is what I imagine chewing on rocks feels like. I'm going to go out on a limb and say the tacos are like this at every location, I wouldn't bother. They could have atleast tried to copy Taco Bell's style read more

Burger King - Burgers Near Me - Pottstown, Pennsylvania

OMG, WOW! Pulled through the drive-thru for a quick meal home and let me tell you the service here is phenomenal! The gentleman at the drive-thru introduced himself to us, Anthony and was so kind and sweet. Our food was cooked perfectly, hot and fresh. They also made sure we had everything we needed before driving off. Could not recommend more. Best BK experience we've ever had! read more

Exceptional service went thru the drive thru during dinner time and me and my family were pleased with the service. Usually every time I come the service is phenomenal I really love the young gentleman Anthony, he's very courteous and respectful and takes my order fast without hassle and breaks down the whole process of how meals work so you know the best bang for your buck. Next time you swing by during dinner make sure you ask for Anthony! read more

Still as s*!# as ever! They are forever forgetting parts of your order!! It's a nice remodel but you can't put perfume on a pig.

Happened to see this Burger King only because I had the GPS route me to Exton but for some reason, it sent me down this way. I have to say that service was very good this evening. I'm not sure if it's always this good or if it was just because the manager was working out in front. Wish the food was better than the usual mediocrity of this chain though. On the plus side, they have WiFi internet and also a bunch of internet terminals, which you don't often see in a fast food place. read more

Burger King - Bacon cheeseburgers - Burgers Near Me - Pottstown, Pennsylvania

Horrible service sloppy food throws food into Bag food code mushy food portable saw sloppy Burger

I wouldn't even give them 1 star, I've gone here a couple times for breakfast and every single time they forgot part of my order and it was only 2 items, today i lit the manager a new asshole because it's ridiculous that they did not give me my sandwich in the bag. Worst BK by far, do not recommend !! read more

Manager is very rude and kicked us out of the play set it said 4-12 years of age we are all 12 it was very unnecessary. Bathroom stunk and was disgusting. read more

Despite the face tv is advertising two whoppers for $5 and free delivery, that is not reflected when trying to purchase on line. I don't call that customer service read more

Hey, it's BK. Drive thru is usually fast and I never had items forgotten. Inside can be a longer wait than expected. Overall, for the price and location it is pretty good. The workers are usually friendly and seem nice enough. Better here than McDs. read more

This location is really not as bad as some of the reviews I've read. The employees are quite nice and I've never had an order wrong. Though I never eat in the dining room, for those who decide to, there are even computers with Internet in the actual dining room just in case you need it for any reason. read more

First off its Fast food, I usually go there for breakfast before work. The staff is very friendly and helpful. They do a good job and getting your order together. Thank you. read more

absolutely the WORST. Do not go here unless you want disappointment in service and food. bleech. I gave this store several tries and continue to be disappointed. I dont even eat fast food and the few times i tried was reminded how terrible fast food is. DISAPPOINTMENT read more

This place is disgusting! The same place that went viral on social media a year ago after someone filmed an employee scratching her back with a spatula that's used to flip burgers demonstrated another act of food contamination! I went through the drive through and seen who was later described as the manager prepping whoppers with onions and pickles with no gloves!! After wrapping about 6 whoppers she went to the oven and loaded frozen burgers into the oven and then went back to prepping whoppers with toppings all with her bare hands! I asked an employee do they allow you guys to prep food with bare hands and she stated " where suppose to wear gloves" Being a victim of food poisoning once in my life I wouldn't risk catching any food borne illnesses through this business. Department of health needs to investigate and teach better food handling practices before someone gets really sick. read more

Were do I begin, the decor, the ambience, the sea salt. Even in my wildest nightmares I never imagine something like this. Lol. We started the Erving on the wrong foot cuz my mentally disturbed son ordered a Big Mac and the Asian man said "u be illen". I was embarrassment. So I order my mental son some fries instead. The man brought out chicken quesadillas. I didn't think I could b this mad. My son started crying because he said they tasted like total crap. Two thumps down read more

For fast food, this place really does a nice job! I'm generally not a fan of Burger King, but this one was convenient during one of the errands I was running. I went here for lunch and had the Whopper Junior meal. The staff seemed very together, very friendly and knowledgeable. The restaurant was also extremely clean! Again, for fast food, this was a very pleasant experience! read more

I have not once come to this location and had them get my order correct. Lesson finally learned. Will not ever return to this location. What a huge let down. read more

If I could I would give them no starts. The employees are very rude and have no customer service skills.

I went there for lunch through the drive thru. The order was a whopper with cheese and bacon combo and a coffee. There was NO BACON, and no fries. Bad day just got worse. First and last time there . read more