I stopped by here omw home after running errands all day. From afar, I could see there were 4 cars already at the drive-thru. Hoping it would be a quick run, I fell in line. I was sadly mistaken and then became annoyed. I ordered 2 "value fries" which aren't even a value. Maybe 15 little pieces in each tiny bag. Anyway, I was told to head to the 2nd window to pay and pick up. I sat there, behind the Hyundai in front of me. I just have waited at least 15 minutes. Idk if it was the customer who ordered everything on the menu, or perhaps there were new employees being trained, but that was a looooong wait for 2 measly little fries. When I finally got them, they were barely warm, of course. I hope this visit was just a fluke, and that they normally have it together, since I may be here a while. I don't normally frequent BK because it's not everywhere like McD, but once in a while I get an itch for their fries or their Impossible Whopper. Hope your experience is better than mine! =/ read more

See all

Waited 10 minutes in the drive through because they couldn't figure out how to process my order? Which was a kids meal. Then they told me my order wasn't ready and to park and I waited 20 mins for one kids meal. read more

Another chain that shouldn't exist anymore. Not only is the food horrible for you. Now it's like restaurant prices. Hospitality Deff not there. These people hate their jobs . Either take all that profit and invest in real food and pay your employees . Fast food is a dying industry. read more

So Burger King is getting stingy. The bacon they put in their whoppers is like strips cut in half. Bite into the burger, no bacon. Have to get a ways into the sandwich before you get any of the see through, paper thin bacon slices. Then they cut the sizes of their drinks. Large drink is greatly reduced. Same price of course. Burger King is getting pretty cheap. read more

Hi everybody. I just thought I'd take the time to let you know that I go to the Burger King on Hunt Highway at 1741 W. Hunt Hwy in Queen Creek. I like going there. They have good service, good food and the people there are friendly, and I like the fact that they have coupons that can save me money. Donald L. Rost Author of "Risen From The Dead." read more

it took 40 mins just to get 16 jalapeño bites and they made it wrong and gave us 10 and had to redo it and made us wait another 15 mins read more

Burger King - Burgers Near Me - Queen Creek, Arizona

I sometimes hit this Burger King as a drive through but today was the first time as dine in. The lobby was absolutely filthy. As in so dirty I no longer trust this place even as a drive through. Plus, they like a few other places, have put in kiosks for all ordering. I personally hate those. Here's why: the ordering takes 3 times as long, and the kiosks are alway dirty. Had to wash my hands after touching the sticky screen. Here's a hint restaurant managers: when you cut staff there's fewer people to keep the place clean. Hope you get nailed on your next health district inspection, The only positive was the cheerful and polite little old lady behind the counter. Polite helps but doesn't overcome bad hygiene. This place is gross and needs to close down. No wonder Burger King is losing market share. read more

They cheat on their drive thru times. One dude held my credit card at window 1, and refused to give it back just, so I wouldn't pull to the next window. Once my food was ready, he gave me my card and said I can to to window 2. They used to ask me to pull out front while they make my order if there was nobody in line before me. I told corporate so they don't do that anymore, however, now they keep me at window 1 for extended periods. Sometimes they bring me my drink at window 1, and tell me to hold on until they tell me to move forward. If you are making fresh food, I'd rather wait, so tell corporate to change their time policies. There policies encourage them to serve old food. read more

I ordered 2 original chicken sandwiches with tomato and cheese, stood in line waiting 20 minutes for my order and when I finally received my order the sandwiches where ice cold. IF I wanted ice cold food, I would have went to Jersey Mikes for a cold cut sandwich. Understand!?!? read more

I went to purchase a Wednesday meal. The meal was terrible. My bottom bun was hard and onion rings were old. The short old lady is rude and so is the shift leader also. I would not recommend this plac read more

I don't tend to write reviews, but this experience made me feel compelled to share. I placed a mobile order thinking that direct order entry rather than the intercom would make it easier for all involved. When I arrived, I still had to go to the waiting area for the drive thru. Not a big deal, however when the food came out the items didn't take into account any of our requests. Again, not a deal breaker, but I had paid extra for those requests so I went in ask for it to be corrected. They said they'd remake the order and left me holding my bag. I went to sit at a table to wait for a few minutes when the employee helping me came out to request I give the original bag back. It wasn't what we wanted so I was happy to do so but it did make me wonder what it was going to be used for. It now that it had been with me for a while and the sandwiches had been opened multiple times to confirm how it was made. I know I wouldn't have wanted to be the next customer in line to receive it. All of this, would not have gotten a review out of me, however what came next did. The food came out and one of my request was to add extra cheese and that was still not there. It had become a matter of principle at this point to get what I ordered, after all they had upcharged me to get it. I went to the counter and explained the issue. The cook yelled from the back that I asked for a burger and got a burger. The other employees explained to him that I paid for extra cheese and showed him the receipt. While visibly upset, he said he'd put another piece of cheese on it so he slapped on a cold piece of cheese on and slid it back through the pass through. At no point in the process was I rude to him or any of the employees. Although other employees apologized, the cook gave no apologies for attitude or competency. I tried to call the restaurant to tell the manager (it went to a voicemail that was not set up and gave no indication that I had even reached a Burger King). I tried the corporate customer service option but it is an automated system that was basically useless to try and convey what transpired. So to the great wide Yelp I go. Thank you for my forum to rant. read more

Went in this morning and placed order in kiosk (only way to order). Got to counter to pay, nobody there. Look in back and there is nobody anywhere at all!! Needless to say we left and will not be returning to this one! Combs and Gantzel great! Riggs and Ellsworth great!! read more

Paula at the front of store was amazing and all the other employees also. Everyone is so friendly, helpful and professional. Staff was quick and efficient. I will definitely come back!! :) read more

If you need to complain about the Restaurant manager please contact, Jen Oxenreider District Manager KRAF, Inc./Burger King jennifero@krafinc.com 480-737-0161 I ordered 2 chickens and a small fry, 2 Chickens were unediable. Burnt, Dried out and HOLLOW, I called, and They said they'd replace them, 3 days Later I went back to get my replacement, And I was going to get an order for my Mother In-law, Immedetly The Restaurant Manager was rude, She was taking someone else's order and Told me to use the self-check out. I said I had an order that needed to be replaced, I said 2 chickens and a small fry, She is not replacing the fries she said. They found my name on the list and said they will only replace the chicken. She was extremely rude, We kept going back and forth she kept asking me was the fries in the bag. So because the fries were ok. I can't get a replacement even though I was served BURNT Chicken, That was HOLLOW!!!!... I showed her photos.. Still arguing about the fries. I said They were in the bag and they were also dried out. So I made my Mother inlaws order, Was a coupon. 8.99 somehow went to 12 something, She even charged me to upgrade the fries to Onion Rings.. So we started to argue over the coupon, I said Finally Can I get a refund. She starts telling me this is the last refund I'll ever get. Yada yada yada, Gives me my money back and tells me i'm banned. Refused to replace the 2 burnt Chickens, Now Jan is really nice, She tried hard to fix this mistake. But my Ban is still in effect for wanting my Order replaced, So when they tell you, "YOU RULE!" Laugh at that.. Because the only one tahta rules, Is the Queen Restaurant Manager. Adonis Sorry if I spelled it wrong, Is one of the best workers there, He should be the RM in all Honestly, He knows how to Treat people. Unlike the RM now. So please If you have problems Contact JEN and let them know about the RM if you were unlucky enough to deal with her. read more

This location is a joke, we came in to see what deals they had as the app doesn't always have the best deals. The manager demanded us to use the kiosk which we had no issue with, however it didn't provide the specials they had in their screen so we waited a bit to ask a question as I guess no one is up front any longer apparently. We asked how we get the special on the kiosk and she was extremely rude acting as we bothered her and said, "I'll just take your order" with such aggression and attitude it was so ridiculous. We ended up leaving to go somewhere else, I will report this to corporate, they want raise their prices and the quality is not worth it, then to add to it the customer service level is absurd. DON'T WASTE YOUR TIME AT THIS LOCATION! read more

Came here 3 times and all 3 times my whopper was a mess and sloppy. They messed up on my order every-time I went there. I refuse to return back to this location and will drive the distance elsewhere. read more

Driving by my son wanted some French Fries so we stopped in and went to the drive threw. There was 5 cars ahead of me. Each time a car got to the speaker box it looked like they were placed on hold or not acknowledge as it took 3-5 minutes per car to order and pull up. I'm going to go with they weren't acknowledged as I got to the menu I sat for 4 minutes before someone offered to take my order. ( I placed it online) so was told to pull forward it took 42 minutes to get through the line. 6 cars including me. WTH is going on with the service at this location. Years ago we stopped going as it was the same long wait. Food not correct or missing. It got good and then last few visits we noticed it's going back down hill. Unfortunately we will not be back and my son who is a picky eater loves BK fries but this wait is ridiculous. The customer service not even an apology for the wait is mind boggling to me. Y'all need to do better. Before we were limited in this area for food choices. Now there's more being build up and more options you will loose customers and can't gain them back! Be better and do better! read more

I saw a lot of bad reviews but doesn't jive at all with my experience. Manager Adonis and server Kyle were really nice, helpful and professional. I enjoyed the sourdough double burger, nuggets and Hershey pie was delicious. read more

See all

They Precook the Burgers if u don't request FRESH then NOT Sure if they don't just Reheat the patties l have been eating BK for about 60 years have Never seen a business go Downhill as Much as BK the Whooper is Really Good if it's Prepared Fresh at this location Sometimes U get Lucky and will get on Freshly Made and are able to Enjoy a good burger Same goes for the Fries the Seasoning sets BK apart from some of the other Fast Food joints around ONLY if they are Piping Hot not sitting around for Hours in under a warming lite Customer Service at times is Really Good Friendly and Fast however at other times it Really Is Nonexistent l will continue to come here because l have been going to BK almost my entire life l wish BK would set the bar Higher and Demand it being adhered to also Mgt could have a better Hands On and get the Kids in Gear read more

Worst BK. Never get the order right. 9/10 they make me pull to the front and bring it out and when I tell them it's wrong they tell me to pull back around through the drive through. I'll stick with the one off Gary, even though it's further away. read more

I went to bk and tried the cheese belt (bacon), what a waste of time. The place was relatively empty at about 1:00 pm, my wait was over 10 mines to get sandwich. I went home took a bite out sandwich and it was so gross, empty mouth and threw it away. The only good thing is, it only cost me 5.86 for this disgusting story. read more

Kelly was rude, her acquaintance was in front of me in the drive thru & she was playing/talking which held up the line for a good 10 minutes. To make matters worse, she had the nerve to throw straws in my vehicle after I politely told her she forgot them. That was unprofessional & absolutely uncalled for & inappropriate.I will not be returning to this Burger King ever again. Kelly needs to be fired or go through some serious retraining. read more

I was at Burger King #16449 in SanTan Valley and I decided to go through the Drive Thru. I waited 8mins before any one answered the speaker. Then I made my order and waited 20 minutes at the pickup window. The bacon was half cooked. The owner needs to spend more time at this location. read more

The worst burger I have ever been too!!! I feel like everyone at this place is high and can't function properly!! THEY SUCK!! Go to the other one on Ellsworth this place is not worth it!! GO ELSE WHERE!! read more

Hey MANAGEMENT!! You ever wonder why your score is so low?!?! Might want to listen to your customers! You are furthest from following BK motto, "get it your way" NOT AT THIS LOCATION!! Used the app for my order and got nothing how i ordered it! No lettuce, no tomato, no onion and guess chef said he'll do it his way! Texas whopper, well ull charge me for that but make it like a reg whopper! Nice rip off method!! If you dont care to eant to work, THEN DONT! Every time its almost a dread to order anything cause employees look and act like they rather not be there! And thats why your scores reflect it!! read more

Terrible and ignorant employees. Over priced food. I don't recommend this BK. DONT put the effort into dealing with bK.

I ordered an impossible burger instead I got an actual burger with bacon on it in a wrapper that said impossible burger on it. This honestly feels purposeful I've been a vegetarian for 12 years this could've made me severely ill. I will never order from this location again read more

Burger King - Burgers Near Me - Queen Creek, Arizona

See all

Absolutely TERRIBLE! Zero stars. They can not seem to EVER get an order right. Even after returning to have it corrected. No attention to detail or attention, period.. staff is lazy, rude and disrespectful. Garbage Burger King... read more

These were supposed to be mozzarella sticks I dont normally have issues with this place but this was actually disgusting. read more

Does anyone know what descent customer service is in that store ???? No longer wasting my money on dried out hamburgers and cold fries and the worst customer service , she basically threw the bag, no napkins no ketchup , save your money and time and go somewhere else read more

Burger King - No napkins no ketchup - Burgers Near Me - Queen Creek, Arizona

It's funny how fast food workers want a good livable wage, after eating there I'm curious to how they could make over $10 dollars an hour. If I spend twenty dollars I should have cold burgers, soggy fries, and grease all over the wrappers? Restaurant prices for a 16 year old to serve terrible food for 14 dollars an hour. What a joke. Also I NEVER leave a yelp review so the fact that I went through all this trouble should tell you how pathetic your fast food place is. read more

Let me add to the slew of one star reviews. At what point does the franchise owner sit up and take notice? I will not be back to this one star location to get one star food from one star humans employed by a one star company. Nor should you. I went through the drive through at about 9:30pm and ordered an Oreo shake. To which the woman said "there's a sign". I looked around for a second to see where is this sign. There was a sign taped to the speaker box that stated the ice cream machine was broken. It was not in an illuminated area so it was not obvious. Based on her reaction I was nowhere near the first customer to not see the sign. Who looks at the speaker box when going through the drive through?Instead of insulting customers intellect, how about evaluating why this keeps happening. As it turned out this was the manager that thought it was acceptable to insult and offend me. I filed a complaint with Burger King corporate and their apology was as empty as this woman's skill set for human interactions. read more

This is the 4th time in a row that I've gone to this location and they've messed up our very simple order. We always get their 2 for $12 deal with original chicken sandwiches. They either forget one of our fries or forget to leave off the toppings for my husbands sandwich when asked to leave it plain...and the phone service when calling them is TERRIBLE. EVERYTIME I call to complain they either don't answer the phone or we get a busy signal...one of the worst BK's I've been to!! read more

I've never had an issue until today. I orderrd 2 burgers. whopper no onion and double cheese burger plain with bacon kids meal. Got home and I have an impossible whopper with onion and no bacon on the cheeseburger. drive my happy ass back to the Burger King to fix the order. I think ok cool order should be right ( my fault for not checking at store) get home. Now I have a double bacon burger with no cheese, on top of it the burger wasn't even hot and I had to heat it up and they took the cookie back the first time in the bag and never put another one in. such a disappointing to say the least read more

We order a whopper with cheese and two of them which is sixty cents more but they never add the cheese so we be wasting $1.20 but imma still eat cuz I ain't wasting read more

Burger King - the inside of a sandwich - Burgers Near Me - Queen Creek, Arizona

Sick of wrong orders every time :( please Gordon Ramsey fox this place! I bacon but paid for bacon. When the workers only have a 4th grade education...this is what to expect of Burger King read more

Burger King - Not one piece of bacon here every time!!! Every freaking time - Burgers Near Me - Queen Creek, Arizona

Anthony took my order through the drive through and was so polite. I took my time to look through my order as I had not had Burger King since high school. Super friendly. Handlers my food well very fast. He double checked my order, because I was uncertain. Super great service!! read more

No stars!!! This is place is a nightmare every time I go they never get the order right. I have them pull out everything and check it again before they give it to me and they still get it wrong the food is nasty and cold not fresh and there manager is a joke! Don't come here! It needs new management and staff and the health department ! Which I will be calling tomorrow!! read more

Ongoing issue, longest drive thru wait time of any fast food restaurant I've seen. I once watched a couple in the car in front of me spilt up and the man that went inside got his food first and got back in the car, laughing about the situation. please fix guys. read more

The girl Jennifer with brightly colored hair ROCKS! she expresses management ethics and is a hard worker! Shes a great asset!