Very rude girl in the speaker, she tried to over charge me and I wanted to repeat what I had on the order bc the total was way over then I thought and she had the nastiest attitude and told me she already gave me my total so she couldn't change it. I will never again go to that location so rude read more

Worst experience I've had at a fast food place, not only was employee rude I was midway through eating food, (the food was terrible by the way) and found a hair on my fry, just to think I probably just ate more hair because I didn't look at first. It's absolutely disgusting and if you are thinking about going to a fast food restaurant even for just a quick meal. Don't come to this Burger King you will be extremely disappointed. read more

I'm eating and I'm all like why this taste burnt... my bun BURNT... first of all TRIFLING Second of all whoever ona microphone taking orders mad rude and sound like she need to get some more moral in her life.... Blessings and love I wouldn't come here again read more

Burger King - Burnt ass Bun - Burgers Near Me - Westland, Michigan

Stated they were open so I ordered online only to show up to a line wrapped around, nothing to tell us they were closed. Google stated they were open and so did the app. Had to had for a refund on the app. At least leave a sign or don't accept orders if you're closed.!!!! read more

If I could give this place a negative 10 stars I would! Horrible! Dirty parking lots, Rude manager ( girl with blonde hair) she was outside smoking weed with a truck fulls of guys when I returned from the drive thru with my incorrect food. I ordered the original chicken sandwich and the put it on a hamburger bun with half the chicken hanging off. I went in and asked for a refund and she demanded a reciept. With food in hand I was never given a reciept and I tried to explain this as t. She out right refused to help me. Her arms with crossed in b a defensive manner, I asked For her name and she said " nope I'm not giving you that". And can you believe burger does not have a support person you can speak with over the phone? I emailed and got the same response of " send a picture of your receipt before we help you"... I am beyond disgusted with Burger King s as a company and am not at all surprised as to why they are all closing down. They have ZERO care for their customers! Stick with Culver's people they are the friendliest read more

A very rude male staff member. I was trying to use a coupon I had gotten in the mail (I've never used one of these before) when asked "Okay code?" I asked if it was the numbers at the top right. He responded with "Uh yes" When he said my total he said "Okay pull forward what kind of drink?" I responded coke and just waited for a response of some kind back. I heard nothing so I waited. He comes on "Hello!? Did you hear me?" I said "Oh howdy yes am I all good?" His response "Yes I just TOLD you to pull forward" with an attitude. I've worked at fast food places and I NEVER gave attitude unless I was getting yelled at by the customer. Just plain rude. The blonde lady in a teal sweatshirt at the window was very sweet though! read more

This was the second time I ordered from this burger king's drive thru and got sick from it. The first time it happened I had the chicken fries and I thought maybe it was a one time occurrence. That was over a year ago. I even reported it to the health department. A few days ago I returned and ordered some chicken fries and onion rings and while I didn't get as sick as last time, the food definitely was messing with my stomach. I usually never have a problem eating fast food or BK from any other location. read more

I just ordered today from BK. Seriously, how can you make a bad chicken sandwich. Their original Chicken sandwich is as thin as paper and tastes like plastic. Their coke (pop) has NEVER been calibrated. The only good thing there is the onion rings and fries even as expensive as they are. That's why I gave one star. read more

The food is terrible the service was slow dining room wasn't clean no thank you I won't be back I'll make my on burgers

If I could give a negative I would. Today, I went through drive-thru at this location to place an order and was told by the representative that they are only taking door dash or delivery orders only. Who do they think they are? My family have had bad experiences before but to tell us that, we won't be back. Like I want to wait for a delivery company to bring me cold food, and I have to pay for the delivery and tip. NO How dare B/K. Its bad enough their prices are outrageous for mini whoppers that aren't a fraction of what they use to be in size. read more

After years of wrong orders and missing items (yes, I'm a glutton for punishment,) I never thought Burger King would toss out customer service/courtesy as well...but darn if they haven't. I wasn't greeted by a rep. with a "Hello", "Good Morning", or "Welcome To Burger King," but I was greeted with an insult to me and my business. Then, of course, we had to do the where's Wally (The Manager) dance. Mike the manager finally showed up with a silly grin on his face and a "I don't think it's a big deal comment." I suppose this is what comes of hiring people, for management, who don't give a damn...there staff will learn from the best this way. Burger King's new Customer Service Manual must now be a half page long. read more

Never got food as drive thru Lane was backed up (at 2:40pm). I ran in in hopes of ordering quick. Nope. People lined up all over waiting for the food. Employees were having a good time joking around - which is nice to be happy at work - BUT they were not working while joking around. read more

No lie... this is the worst fast food I have ever been to. There wasn't even a larger line but took 30 minutes to get my order.

And you people wonder why you aren't going anywhere with your life. You can't even do a SIMPLE job. I had faith this time coming here "oh they look busy maybe they will have fresh food" NOPE. Lazy workers, and you are burden here. They don't give a sh*t about your service. They can't even count. read more

Burger King - fried food in a paper bag - Burgers Near Me - Westland, Michigan

Terrible order chicken sandwich with no mayo o get it. It's cold and has mayo and no lettuce!!! And it's cold cold like been sitting for hours no way in hell is it edible to eat had to toss in the garbage l!!!! Never again will I order from this location ! And if ur wise you will not also !!!!! U been warned do not eat there read more

There is a specific reason I'm reviewing a Burger King. This location has never gotten my order wrong, which around here is a very rare thing. The last two times I was in the drive-thru, there was some kind of problem in the kitchen. The manager(same one each time) came out of the building and was passing out drinks and taking money to speed up the line. That really says a lot about a manager, when they are willing to try to fix a problem and face upset customers. I was impressed. The food is just typical Burger King food, and really doesn't need to be reviewed. read more

Burger King - Burgers Near Me - Westland, Michigan

staff member : Melissa !! by far the best staff there. Very personable, respectful and knows how to give good customer service. To my Dr Peppy friend, you will go far. keep up with the positive energy. we need more people like you!! you're dr peppy friend ! read more

I cannot get over the prices here. A large soda is $2.19!!!! Even the 'value menu' isn't much of a value. The employees are good people, but sorry to say...I believe this location will be out of service soon. read more

Pulled into this Burger King drive-thru at 10:46 and ordered chicken nuggets and fries. It's not quite lunch time yet but the service is pretty fast and efficient and the attendant was very polite and repeated the order twice and it was correct. Once I got to the window I was disappointed that we had to pull to the side and wait for our chicken nuggets. However I give them a slight pass because it is still very early in the morning. read more

Went to the drive-thru for a sausage egg and cheese biscuit meal. Waited just under 10 minutes. Not too happy about waiting but I thought, at least I'll get a fresh hot meal...WRONG. The biscuit was cold and dark brown in color. The egg was like a piece of cold rubber and the sausage was cold and burnt. I know it's not a 5-star restaurant, but c'mon BK. I took the biscuit home and gave it to my dog. He still hasn't touched it. GOOD DOG!!!! If there is a Manager at this location, give me a call as I want my money back. 313 551 9043. read more

I'm a fan of BK. I think these people run one of the best Burger Kings in the state. They accommodate some of my diva requests like extra tarter on the Fish Sandwich, no Onions on my Whopper if I plan on talking to people later, well.....those are my only 2 requests, but they get it right. The food is cheap. It's tasty. I'm happy. Whopper AWWW YEAH Croisanwich - Awww sooky sookie now Chicken Sandwich - aight Fish Sandwich - Tight Onion Rings - Ass Slappin Good Chicken Nuggets - Eh, the tenders were better Frozen Cokes - Pleasant Surprise Hershey's Pie - Mmmm Mmmmm B!!! They give it to me my way at this location read more

Had to try the pulled pork "long" sandwich. MEH... I've had much better. Kind of mushy with an overpowering pickle & onion topping. Oh well, live and learn. 2 stars on the pulled pork, but I'll be back... read more

I've just grown tired of this place. There's roughly 3 people there that seem to give a damn, and the rest are there to collect a check. And from what someone working there told me, their best employee is on maternity leave. We stopped off at their drive thru this evening. Mistake #1. Going to Burger King. Mistake #2. Going to Burger King after telling myself to never go back to Burger King, again. Mistake #2. Utilizing the drive thru. We wanted to stop off and grab something quick because we were running late from the day's errands. Far too much time wasted in the drive thru; as usual. And the order was wrong. I'm done with this joint. read more

Stay far far away ! I'm a Burger King fanatic .... I am diabetic came through the drive thru cause my sugar was dropping got my food pulled straight into parking lot to eat fried were ice cold and my crispy chicken sandwich was burnt rock hard to the point you couldn't bite into it had to have a quarter bottle of mayo on it and lettuce was huge chunks they even forgot my tomato needless to say I'm on my way to mcdonalds what a waste of money never again will I stop here read more

This place desperately needs CORPORTATE management. Or a general manager in the store. Every single time I come here I wait 30+ minutes in the drive thru. Well today thinking it would be faster I went inside and it was a hot ass mess. The person taking the orders had no idea what she was doing. The manager was no where to be found. I waited 20 minutes to even place me order (I was third in line) and then 30 minutes for my food!! Multiple people were upset and there was no manager anywhere to be found, still. The only good thing I have to say about this place is there is one girl I usually always see and she rocks. She's African American with long black hair and tattoos. She's a hard worker and I feel bad she has to pick up everyone else's slack. Good food but be prepared to wait. read more

Consistently the worst fast food store every time I go here. Which sucks because I love BK. Quality of the food made is hit or miss. French fries almost always old, burnt, and dried out. Our whoppers had these comically large hunks of lettuce in it. And I mean large as in no way this slips by on accident and someone must be messing with me kind of large. The worst part is usually the people working there. Bad attitudes, especially during the later hours. Last night the lights were all off out front at 10:35pm, and after checking the hours on Google (which said they were open til 11) i decide to I pull up to the drive thru and see if anyone answered. The employees annoyance at having customers at that hour was made evident by their rude responses. Said I was gonna use a coupon and the girl responds "are u sure it's not expired?" I took joy in witnessing their further annoyance when three other cars pulled up in the drive thru. Not even exaggerating, EVERY time a car pulled into the BK driveway I hear some girl in the back yell, "OH MY GOD". To the bigwigs that run BK, the fancy remodels and new food items you keep trying to unroll ain't gonna do squat if the food is made like garbage and you keep hiring garbage employees. Too much good competition out there. read more

Burger King - Old dried out fries. - Burgers Near Me - Westland, Michigan

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I would have given a better rating if I actually had the chance to taste anything on the menu. EVERYTHING I asked for, they were out of.

We went here twice since it was down the street from my wife's doctors office, and it was convenient. We had coupons, of course. The first time, we had a coupon for 2/$7.99 chicken combos. Asking for tomatoes didn't work since we didn't get them, and the girl spent probably 5 minutes figuring out how to ring in the coupon. She was newer, and she looked around for help to no avail. Eventually, she got it right. I stood at the counter for 20 minutes before I got my order. The next time, we used the 2/$7.99 Whopper combo coupon, and the same scenario happened (although it was a different new girl on register). I paid 80¢ extra for cheese on both, but we didn't get it. When I walked back up to ask for two slices of cheese, this other young girl yelled from across the kitchen, "make sure you charge him for cheese!" But, I did pay for it already, I said repeatedly. The new girl didn't know how to just charge for cheese or affirm that it was already charged, so the snippy girl came up with a "I've worked here 2 weeks so I can run this place" kind of attitude and asked if I had my receipt to show I paid for cheese. Well, I wasn't given one since the machine was broken. And, she apparently couldn't review the past order to see it either. I was highly annoyed and threw a dollar on the counter and asked for 2 pieces of cheese. It took 5 more minutes for the two airheads to figure out how to charge me for cheese, while I stood there waiting. The girl turned around to the grill area and asked the cook for 2 pieces of cheese, and he asked rudely, "For what?" And that's why some fast food workers are still overpaid at $7.40 per hour. read more

Just walked out after waiting at the counter for 5 minutes without being acknowledged. Never coming back!!!!

I'm giving Burger King 5 Stars Today based on the effort of the manager tonight. I'm seeing a hard worker doing her best at leading the crew given to her. Everyone is trying Hard and that's 5Stars in my book. read more

Horrible service in the morning. They make you pull up in the drive thru so they have good number. Why two of the associate are out smoking. Then when I finally get my food no napkins or syrup. read more

This Burger King has lost its crown. Ya'll should be ashamed of this location. The wait was horrible. My food was absolutely disappointing. My fries were sad and unflavorful . I didn't know that l needed to ask you to put salt on them. My chicken club was terrible. The chicken was greasy and didn't taste good at all. I did not enjoy my meal. This location needs some work. I will not visit this location again. I am going to pray for you right after l pray for myself. I might need therapy after this experience. read more

so....1/2 hour for lunch......so I drove over to Burger King 9/17/14. Walked inside and there were 5 people in front of me. One person running the drive thru and one in the kitchen. So I thought I might have a better chance at the drive thru. Two cars in front of me got to Burger king at 11:15 waited in line till 11:30. Asked 3 of the staff members outside taking a smoke break if there was a computer problem. No they said they could not work out front. What ever that means.....how about in the kitchen to get us all out of there. Finally got my order taken at 11:30 and found as I rounded the curve the two cars that were in front of me were still waiting. So I left at 11:35 no cars in front of me had their orders given to me. Maybe next time I need to take a 1/2 day off work to get a burger. Scary....... read more

I go though the drive thru atleast once a week; my tobacco store is right across the street. They are lucky I am a creature of habit; otherwise I would not bother coming to this store. Management is severely lacking in what it takes to run a store. For some odd reason they seemed to schedule shift change right in the middle of the three hour window for dinner rush. Never have I ever made and order and gotten it within the same cigarette....normally it is a two cigarette wait in the drive thru. Luckily the cooks seem to be fairly competent as the food normally tastes good read more

Have finally decided not to go back. Order is wrong EVERY SINGLE TIME...Took several times to get the person taking the orders to understand that I wanted a plain chicken sandwich. I knew it was a lost cause when she said, "So you wanna chicken burger with no chicken....." Sorry guys I actually like BK fair, but I won't be going back to this particular establishment location. read more