Had a really positive experience today with My son. There was a mixup in our orders, and the manager brought our food to us.. Nick figured out what the mixup was he was very communicative, very respectful, very professional and made the situation right. If it wasn't for making it right, I would've never come back, but he made it a pleasant experience would come back again. The food was good and the manager was even better. I hope the management of this establishment sees what value they have with Nick on their side.. Nick is a keeper! He knows how to run his store! Thanks, Nick for such a pleasant run in! read more

I'm in the area a lot, and always in the need for a grab and go food place. This place is perfect. The service is quick, the staff is friendly, and the burgers are nice and juicy. The portion is a pretty decent size. I love their fries and onion rings as well. I do need to try out their shakes still. read more

Burger Lounge - Burgers Near Me - Costa Mesa, California

This could be possibly the worst burger that we have had ever. Hard bun, overcooked meat and I would compare the burger to a hockey puck with lettuce. We had to wait over 30 minutes for food and it was not even crowded. I am not one to write bad reviews but when you take the grandkids to a burger place you would expect for much more for $100. No refills on your drinks which is ridiculous as you wait you go through the drinks. This place is a definite NO GO! read more

1st time customer. PRICES: 2 Stars - way too high for what's received. $13+ for a small burger is ridiculous. TASTE: 2 Stars - my Lounge Burger patty was way too small for all the other ample ingredients - could hardly taste the grass fed burger I came for. Quality: 5 Stars - grass fed/finished beef is the best! STAFF: 5 Stars! - very friendly & helpful! I will give it one more try because I appreciate a business using such healthy grass fed beef. read more

Please keep it up with the inflation specials!! Brilliant marketing campaign. Keeps us coming back due to better pricing and also has us trying new items on the menu. read more

UPDATE: After a response from a "business manager", I have downgraded my latest experience to 2-stars. Apparently management is aware of the problems with their fries and rings and continues to sell inferior products at full price. Incredible disrespect for customers, either repeat or first-time. That being the case, we will not be returning to the Costa Mesa restaurant. There are plentiful dining options in the area who value customers. Bye Bye! We've been going here for a few years and were put off by our "last" visit. First, had to order from their POS screen. That's only a problem when you want to order onion rings and there's no option on the screen. Settled by ordering large fries. When our order was delivered, I told the gentleman that I really wanted onion rings. He was awesome and apologized, then said he'd bring us an order of rings and told us to keep the fries. Nice! However, turns out the fries were some of the worst ever. Soggy. Cold. Flavorless. Minutes later he brought us a pathetic glob of rings. The batter had fallen off the onions, which was really a shame. The crunchy bits at the bottom of the bag were actually tasty. As for our burgers? All were delicious. The concept of customers placing their order on screen? Leave that to tasteless food restaurants like McDonald's. The gentleman who brought us our food should be taking orders and upselling customers. He was outstanding! Not sure we will return here any time soon. Cheers! read more

Food is great, albeit expensive, but the lady with the black hair working up front has the worst attitude; she hands down ruins my experience every time I enter the place. She should not be working with customers treating them the way she does if she can't handle the stresses of food service. I dread coming in to pick up my order because I really don't want to deal with her, it's that bad. read more

They crow about the burgers being "grass-fed," but mine was overcooked/burnt to absolute tastelessness. It could have been cardboard-fed for all l know. My wife's cod sandwich was criminally bland. Viciously overpriced. read more

Terrible service. Besides trying to dissuade us from ordering with a warning for a 20+ minute wait, wouldn't honor an advertised discount that was supposed to be "automatically applied at check out." Then balked at providing a refund with a lame excuse. Bait-and-switch business tactic. read more

So very good tasty burgers great for lunch, ambiance is wonderful easy access service is quickly... Bravo

And so after 5 emails to receive my gift card apology to Sirena at Burger Lounge. All quiet. Being ghosted. Interesting way of doing business. Sirena B. Business Customer Service read more

Burger Lounge - Interesting that I was promised a credit 2 months ago as seen. Been ghosted ever since. Sirena B. Never followed through. - Burgers Near Me - Costa Mesa, California

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The customer service is truly the worst I have ever experienced. I wish I could have gotten the "managers" name but I was so distraught and taken back by her rude and condescending attitude towards me and my sister. Not only was she rude, but started laughing at us in front of other customers. THE WORST!!! I was really loving coming here and enjoying the bleu cheese grass fed burger. One of the best, but this woman put the worst taste in my mouth, I will never walk into this Burger Lounge ever again. Such a shame! And, if corporate or any other manager than her would like to contact me about the situation, I would be more than happy to indulge. read more

Pretty good burger place. During Covid, Indoor seating is still available, which we loved. Burger was good. Fries were great. And I loved the shake. Hand scooped are the best. It was pretty chocolatey but that didn't stop me from devouring it. I'd probably come back here. read more

Burger Lounge - Chocolate shake. Very chocolatey but very good. - Burgers Near Me - Costa Mesa, California

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For quick service, I enjoy this spot and I especially appreciate all the VEGAN options here. From burgers, to cheese, sauce and even milkshakes. There's two vegan burger options. I like the house made patty. It does tend to fall apart but that's completely normal when you're not using a binder like eggs. It's still delicious and not soy based and I love that they offer a vegan 1000 island sauce. Thanks for being inclusive! read more

Best burger PERIOD!! Manager and staff all professional and helpful! So far 3rd time eating here this week lol! Fries are well made and health conscious restaurant! Not crazy oily either! read more

My friends took me here for the first time on our way home from Newport Beach and it absolutely blew me away. The service was great and attentive. It was nice and cold inside even tho it was 90 degrees outside. The bun just melts into the burger for a delightful bite. Their onion ring batter is surprisingly great. I will definitely be coming back. read more

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I've gone to BL a few times over the years and it's typically been good, however, tonight. Food and ambiance have always been fine, however, tonight? The service was a disorganized mess. I am sympathetic towards folks in the service industry, however, a guest should never have to wait 40 minutes for their meal. It wasn't the wait time that was the issue, it was the rude and ignorant attitude the on duty manager had towards the customers. Word of wise, kiosk orders do not have priority over orders taken by a person. read more

I ordered my Lounge Burger ($6.95 for 1/4 lb) and large fry/onion ring ($5.95) to go. The Lounge Burger comes with organic American cheese, grilled onions, shredded lettuce, tomato, pickles, BL 1000 Island (whatever that means) on top of a grass fed beef burger patty. Also noted, everything sandwiched between a dry ass bun. My burger was no bueno. There were no remnants of that special sauce, and the burger patty + bun was dry as hell. I also didn't appreciate the one million pieces of shredded lettuce because it was a mess to eat. Not a great burger experience. The fries were not that great; they were a little mealy. The onion rings were good along with the dipping sauces (ranch and thousand island). I only ate half of my burger. No thanks. read more

Burger Lounge - grass fed beef, organic american cheese, grilled onion, shredded lettuce, tomato, pickles + thousand island sauce = $6.95 - Burgers Near Me - Costa Mesa, California

The employees are very friendly, the burgers are just OK. I'd expect a lot more from a specialty burger restaurant. I'll not return. read more

Burgers were fantastic! And service at the counter was fast,efficient and very friendly. Definitely recommend the onion rings also

It was great everything honestly was great I couldn't be happier that I have found this one special place I can call my burger place.

I tried the Burger Lounge after a long day working at the office. The place was fairly empty, with just two customers ahead of me in line. I ordered an Ancient Grain burger at 7:05PM. I waited, and waited, and waited some more. Eventually, I got my order at 7:33PM. The burger was very good, but certainly not worth a 28 minute wait. The problem is that they fill their online orders first and ignore walk-in customers, just like Starbucks. I wont go here again, although the food was quite good. The service and attention to customers was poor. read more

I ordered the flora classic burger and For a vegetarian burger it wasn't that bad but definitely did not taste like the real thing! Overall, a good burger if you're going meatless but I will definitely be trying the real beef patty next time! Place was very clean and service was speedy! Will be back to try more read more

Burger Lounge - Flora Cheeseburger - Burgers Near Me - Costa Mesa, California

It was ok. I did a lettuce wrapped burger. They don't put the sauce that was in the description on the burger so I asked for some. I got a half of their sauce cup it was very tasty ( house made thousand island) but it wasn't enough to cover the burger. The meat on the burger was very try. If you're craving a juicy burger this is not the place for you. The fries were not bad not great. I wouldn't go there when I was craving fries. All in all just ok. I would skip it and try another place. read more

What a huge decline! This place has gone from being good to downright disappointing. The fries and onion rings are always cold and stale, and the burgers are just average at best. There are far better burger options around, especially considering the price. The service has also deteriorated. The staff doesn't even seem to know the ingredients on their own burgers. We were told the food would take 25-30 minutes, which is absurd for a burger joint. I've never been to a place where burgers take that long. When the food finally arrived, it was lukewarm at best. Did they make our burgers in 10 minutes and let them sit around for 20? Burger Lounge desperately needs an overhaul--everything from the staff, to the food quality, to their overall operations. The burger industry is highly competitive, and if they don't make changes soon, I don't see how they will stay open. read more

Been coming here for awhile now. There's a consistency that brings us back, from customer service to cleanliness and a great burger. The area that needs some improvement would be their fries and onion rings. They are much tastier at other establishments in the area. The staff works with a smile especially Daniel! He's always professional, eager to help and executes the expo part in a timely manner. The place is kept clean. And they have now added a kiosk you can order from in order to cut back waiting in line to order which is great! Please work on the horrible smell in the bathroom and keep them a more tidy. Thanks for a great experience and a tasty burger! read more

Did I go to Burger King or something? So much better when you eat there. still squished bun overcooked it was dryer then a paper towel. read more

Burger Lounge - Burger? Did I go to Burger King ? - Burgers Near Me - Costa Mesa, California

My search continues as I look for more burger spots to add to my rotation. I've been to Burger Lounge before but that was many years ago to one of their SD locations. Honestly I barely remember anything about that visit so I needed to give them another shot. One major appealing thing about them is that they use grass fed beef. Initially I wanted to get the Husky that I saw on their site because it comes with two 4oz patties but I was told they took that off the menu but suggested I get a double lounge burger which is pretty much the same thing. I also got an order of onion rings. The burger itself was visually stunning and pretty much what you want a nice craft burger to look like. While you can tell they use good quality ingredients and the burger was thoughtfully prepared it just didn't do it for me. My main problem was it was so bland, which really surprised me. Usually with a well seasoned patty, the sauces and cheese that's usually enough flavor for any burger. With this one I got the nice char from the burger but nothing else between the buns really elevated it. Not sure if this just wasn't my cup of tea or if I had an unseasoned burger. But I felt a few more flakes of salt would've really been great. While I'm not a big fan of breaded onion rings, I prefer battered ones, the flavor of the well seasoned onion rings and sweet ketchup really stood out compared to the blandness of the burger. read more

Burger Lounge - Double Lounge Burger & Onion Rings - Burgers Near Me - Costa Mesa, California

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Went there for the grass fed beef burgers. Did not order well done. Got it to go. Extremely delicious but hard as a rock overcooked

One of my favorite burger places so really disappointed on this visit to be greeted by no one but saw 3 kiosk iPad stations for placing an order on my own! After I was about done typing up my order, a person finally appeared and said he could take my order as well. Would have been nice to be helped when I arrived by a human at 11:20 on a Tuesday. At least give customers the option and have an employee available. Last time Brandon too my order and his customer service was excellent so read more

The patties are incredibly tender. Fries are nothing special but the rings are seasoned and delicious. Prices are on the higher side but matches other fast food joints. Service has always been great. Looking forward to coming back. It's a definite replacement for losing G Burger. Ambiance can get very busy w college aged students but the line tends to move fast. read more

Ordered a Mushroom Swiss Burger and fries to be delivered by Door Dash. Next to Islands, this was one of the best Mushroom Swiss Burgers I've had. Considering it was delivered, I was even more impressed. The fries weren't so great , but I have yet had delivered fries that are good. Probably great at the restaurant. Want to go to the restaurant next. If the burger was that good delivered, I can't imagine how good it will be there. read more

First time here, we had a Truffle mushroom swiss burger and Bacon blue burger. Both were very good. You can definitely taste the difference in meat. The onion rings were very good, didn't care for the fries, but I'm not a big fry eater! I would pass on the specialty shakes. I was pleased, that they made a medium, rare burger. Some restaurants won't. It was takeout, and the service was good. Nice clean restaurant inside. I will go back, in the near future. read more

Incredible burgers. Quality ingredients across the board. Impeccable service. Clean dining room scores them massive bonus points. Felt comfortable and welcoming. read more

The Mushroom Swiss burger is bomb. They have great kids options and clean restaurant. The to go area can get a little crowded, but they manage well. Floors are super slippery when wet, so be cautious! Wish there was a solution for that part. They have awesome drinks too!!! read more

* & *⁣ Keep it tasty!⁣ Keep it simple!⁣ Keep it burgers and fries!!⁣ *⁣ *⁣ when was the last time you were indecisive about what to eat? Too many choices? I got your back. Let me make that decision for you ⁣ *⁣ *⁣ I recommend Burger Lounge for tasty burger , crunchy fries and satisfying milk shakes . They've got so many locations so make sure to visit one today and take home their delicious offerings. My favorite was the Husky Burger. Truly drools-worthy!! ⁣ read more

Great meal. Great customer service. Thank you Daniel for your attentiveness, we will be back! read more

Over-toasted buns, shredded lettuce, and bland. I remember it being a lot better. Skip. Too many better options on 17th and surrounding areas. read more

Grass fed beef and a very well made burger was what I was craving and this place delivered ! Small Menu with the focus being the quality beef. I had a paleo burger and I was so impressed by how good of a burger it is. The onion rings are spectacular and I suggest those over the French fries. Outdoor eating only. Pricey but very worth it read more

Burger Lounge - Burgers Near Me - Costa Mesa, California

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What can I say?...... I wasn't believing the hype, but it's all true. Burgers are FANTASTIC! Meat is juicy, melts in your mouth. Cooked perfectly. Onion rings were crunchy and delicious. Fries,... Well ours were cold, BUT they somehow managed to still be tasty as hell. I can't imagine how tasty they will be when they're hot & fresh. Overall a great experience, I would highly recommend Burger Lounge read more