Richard was such a delight! He was really helpful and went out of his way to provide exceptional service !!

We visited this restaurant a couple of days ago. I had a BBQ bacon burger and my wife had the chicken club sandwich. We also ordered onion rings and a chocolate milkshake. Everything was delicious. My wife said it was the best chicken club sandwich she ever had at a Habit Burger. My burger was delicious too. Luz, the chef, was outstanding and very skilled. We have tried several locations with Habit, but this location is one of our favorite. Veronica was also very nice and pleasant during our visit. Both these women worked very hard to make our experience a success. We will definitely be back. read more

Sadly, an update. The 5 stars drop to 2. For some reason the coffee shakes have been deleted. Now, salted caramel, and orange pop. Yuck. It is sad that the restaurant I had rated at 5 has dropped. (The current menu online, 23 June, shows the coffee shake is still available.) read more

We have really enjoyed the food at the Habit but it is a bit expensive. We came in today and found these crazy DEALS. The service is great even when they are crazy busy, at this location. Also you can order half fries and half onion rings! Their onion rings are DELICIOUS!!! read more

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Top notch service. The people were very friendly and very helpful. The restaurant was clean and bright. I loved it. My sister was visiting from out of state and had never heard of this establishment. The burger was amazing as well as the size. Definitely have to get that cucumber juice. read more

service is always horrible here, Gen Z with bad attitudes and lack of work ethic it's so sad. went in today to order... and had modifications then decided to change my order and the little girl working the cashier (friday august 7th @ 230 pm) had such a bad attitude from the get go because i wanted to change my order and she had to type out my modifications again... and i asked what ranches they had and she said with attitude just the regular one then she said oh and garlic and i said can i have both please and she said one second im still typing OKAY you're doing your job restaurant is EMPTY mind you.. and you want to give attitude about specific modifications and an order change that you could simply re do in two seconds without repeating yourself 3 times that you had to re type it. honestly its really sad this new generation of kids with their bad attitudes and lack of work ethic and customer service. i had my first job at 16 and would never think to treat customers so rude. do better habit. read more

I walked in and ordered incorrectly and was about to pay when I realized so I had to re order and edit a few things. I was very embarrassed and sorry but the staff was very friendly and understanding and one of the employees even gave me a free drink. (Her name was Jenny) she was very courteous. The whole store was very clean and staff was very friendly:) read more

PETTY!! THEY STOLE MY MONEY AND WOULDN'T REDUND ME! the cashier didnt even know how to refund me hahaha what a joke! I run a Japanese restaurant down the street so I know how it is! I frequent this spot with my family of 5, today our food came out in 53 minutes!!! I have 3 little ones so it would have been highly appreciated if we were told it was a 1hour wait. My name is Axel, I will be contacting corporate and will no longer return to the habit. It's frustrating because I showed them the receipt and told them they are stealing from me, but the cashier had no idea what to do about this. She told me to contact Jennifer in the morning. Hopefully she is competent enough to understand what to do. read more

I come here with my kids and the food always tastes great! Fills us up and I feel like it's a good price for what you get. I always get a lettuce wrapped burger and just share fries with my two kids who get kids meals and it's plenty of food for us! It's easy, fast, and fresh read more

Great food...Horrible incomplete service. We have ordered from this site many times and FREQUENTLY the order is incorrect, incomplete and just plain wrong. The frustrating part is they seal the take out bag so you can't verify the contents. You have to trust the employee who packed the order did it right. Roll the dice baby. Next time I will tear the bag apart and go through each item to verify correctness. read more

I placed an order for a Double Char off the Habit app and it was super easy to complete my order. The Double Char is far superior to the other options out there, from CJ's to InO and even McD's, they got nuttin on this! The pure size of the burger is of awe compared to the other guys so you know your getting your money's worth. The char on the burger gives it that flavor you've been missing from other burgers. Then the grilled onions... chefs kiss! The fresh lettuce crunch and the cut of tomato completes this holy grail. You've tried the rest, now come try one of the BEST burgers (IMO) your tastebuds will have. Tell them Kris w/K sent you. read more

Habit Burger & Grill - Double Char just unwrapped. Notice the char and quality cheese!!! - Burgers Near Me - Costa Mesa, California

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Today I went into the habit just looking for meal after a rough week when I was kindly greeted by Jennifer who was not only efficient and professional but also extremely helpful with the menu at this was my first time here. You can be sure I will be back plenty! read more

I haven't had the habit in a really long time. I was craving it randomly today and drove here to eat after work and it's TRASH! the burger is smaller than it use to be and the bun was hard... I almost decided to send it back and get a refund. Habit? What are we doing here!? Bring back quality! read more

This goes for whoever was on staff Wednesday, October 22 around 7:30 PM. The Habit has moved to the fully self service kiosk model. I do not really love ordering my own food when I am dining in, but it is becoming an industry standard so I can live with it. The frustrating part is that the kiosk asks for a tip before you have even received any service. I still tipped + because that is the expectation + and my order was about $38 for two burgers, a shake, and the half and half fries and onion rings. So we are already at three or four times the cost of In N Out. While waiting, I went over to the condiment station and it was basically empty except for a few banana peppers. When my food came out there was just one ranch in the bag. For a $38 order. I asked politely for another ranch and was told that anything beyond one is considered extra. I mentioned that I had already tipped well, and the employee just grabbed the ranch, tossed it into the bag, and never even acknowledged me. No "you are good," no response at all. Just silence and a cold shoulder. If the price is this high and the tip is requested before I even know what the service is like, then the single moment of human interaction should not feel like I am bothering someone for asking for a second condiment. Not the experience I expected, and not one that encourages a return visit. The food was good as usual, but we need to get back into the "habit" of tipping only if the service is rendered in a way that deserves a tip. I am extremely disappointed that I tipped them. Your staff needs to learn customer service. read more

Over 25 mins late opening an then the Mexican manager lady VERO was super rude and said well open when we want to open. You represent a corporation lady, treat customers with some kindness. All good I'll make sure to foreword this review to corporate in Santa Barbara. read more

Habit Burger & Grill - Burgers Near Me - Costa Mesa, California

Love the Habit food but this location stands out for how clean it is. Staff was very friendly and there was an employee cleaning the inside the entire time we stayed to eat. Nice job!!! read more

Habit Burger & Grill - Burgers Near Me - Costa Mesa, California

Service was terrible on a pick up order. Elizabeth was combative and almost aggressive. When I spoke to the manager she told me they couldn't control how their employees acted. As I was talking to the manager, Elizabeth stood behind her smirking and mocking me. Manager said the GM was on vacation and she couldn't do anything about it. Used to love this place. read more

The last two times in a row I was there I had a hair in my hamburger totally disgusting. You guys have a problem read more

Ordered for delivery from the Costa Mesa location! Food came pretty fast. They forgot one of our French fries- sadness. But the food was still fresh and delicious! 1x Veggie Burger with Cheese Add Napkins Add American Cheese Add Avocado Grilled Onions White American Add Ketchup Add Teriyaki Add Pickles $14.50 1× Sweet Potato Fries On Side Ranch Add Napkins $4.99 1× #6 Santa Barbara Char Meal Large Drink French Fries Santa Barbara Char (Burger) $43.67 read more

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I am not happy had friends out town we order from u and family pick up and the cups empty in the bag. Didn't fill up drinks and gave us Attitude. I'm very disappointed with no napkins. i had 4 burgers, 1 sandwiches, 3 kids' meals 4 drinks. Thank you read more

Habit Burger & Grill - Burgers Near Me - Costa Mesa, California

Habit...what is this? I paid almost $20 for a Grilled Chicken Caesar salad and fries, and this is the salad I get? Shredded lettuce that goes on the burger rather than romaine, and in a significantly smaller portion than normal, still full price. On top of this, I chose curbside pickup which should be an express pickup option...proceeded to get there and waited 10-15 minutes. Finally got out of the car and went inside, asked the person for my order, and they couldn't find it, then proceeded to find it on the counter directly in front of them that's been sitting there for 15 minutes. If an item is not available or short, don't sell it. Looks like there wasn't much care that went into it and got staff treating me like an inconvenience when I come in to ask for my order. I'll choose a competitor next time that can get a simple order correct. read more

Habit Burger & Grill - Grilled Chicken Caesar - Burgers Near Me - Costa Mesa, California

Hard working, friendly staff. Food is delicious. Restaurant is clean. Thank you for the great service.

This location should not have curbside pickup available as an option. I received notification that my order was ready and that "someone would be right out". But after waiting another 20 minutes for them to bring out my order, I finally went inside. And my food was sitting on the counter the entire time. So all of the food was cold and soggy and my drink watered down. Will not be returning to this location. Also every single time I come here there's never any parking. Habit only has 2 reserved spots for curbside pickup only. The rest of the lot is largely taken up by the other stores/restaurants. read more

Our experience with Alexsis Trejo was amazing, she was friendly, helpful and happy - we didn't want to use the kiosk to order and she was so willing to help us and even came by out table to check on us! Food fresh and delicious too! read more

I drove all the way back here because they forgot the avocado on my Santa Barbara char. The main point of the burger is avocado. The man wearing a black hat and navy blue chef coat asked if he could just give it to me on the side (mind you I got my food almost an hour ago) and I replied if I could get it remade since now all of my food is cold. He rolled his eyes and sighed. That's just horrible customer service. I understand if he may be frustrated, but he should at least keep his frustrations to himself. And I check it again and they forgot my add on. This is so frustrating. How hard is it to make an order correct? read more

Habit Burger & Grill - Receipt - Burgers Near Me - Costa Mesa, California

Every single time I come here, my order is wrong. Of course the one time I didn't check it, I realize when I get home that I didn't get my bacon. For almost $2, you would think they would include it. This isn't just a fluke, I'm telling you, the last at least 4 times the order has been wrong. I wouldn't go here if it wasn't so close to my house. Burgers are dry too read more

The Habit use to rock, I went there after about 6mo from the last time, I order the usual Cobb Salad and my daughter, a Cheese Burger and Fries. The Cobb Salad was now 1/2 the size and 1/2 the toppings (no blue cheese crumbles and a lame spring mix, no more ice burg), the burger looked the same but the fries were 1/2 the size and all of this with no price decrease, in fact there was a slight increase. I was given one container of dressing, I usually ask for another and my daughter likes one for her fries....now they are $1 for any extra...I tilted my head and the lady said they "always" charged extra for dressing....not sure how long she considered "always" but 6mo ago and from at least 5 years prior, there was never a charge. Highly disappointed, to the Habit, this happened to Chipotle until the CEO stepped in after months of losses and increased their portions. For now, Habit I/we will never be going back. If there was a lower rating than one star, they would have earned that. read more

We arrived at 9:00 PM to dine in at The Habit, but the staff member taking our order was very unpleasant, which was disappointing. We clearly stated we wanted to dine in, yet our food was served in to-go containers. The staff made us feel unwelcome by staring at us and rudely cleaning nearby tables while we ate. Our food was deliberately overcooked, tasted awful, and made this the worst experience we've ever had at this location, despite being regular customers. We understand the restaurant closes at 9:30 PM, but if the staff treats customers poorly, why stay open for those extra 30 minutes? read more

Best small chain hamburger stand in O C !!! Great place for fast service,easy parking and great food! read more

I am not sure where to begin. I have had bad luck here a couple times, but this was the worst of them all. I don't post reviews often but people should know about this... Our dinner was beyond disgusting, not to mention incomplete. 1. Food was cold from sitting on the counter. when we went to pick it up they stated it wasn't ready but low and behold it was ready sitting on the counter cooling itself down 2. We checked the bag and didn't see the chicken nuggets. We inquired only to have the employee state "I put them in there myself, but fine I will make another" 3. Got home and sure enough the nuggets were not in there. Neither was a large fry or our onion rings 4. The bacon burger was DISGUSTING! It was sitting and soaking in leaking bbq sauce (see picture below) and the bread was soaked wet through 5. The tuna sandwich - same thing. There was a ton of fish juice in the box and the bread was soaking wet. It was so gross. 6. Char burger with Cheese - I was convinced it was kids size but turns out that, according to the employee is "the size they (Habit) sends to them and they can't do anything about it" 6. Tried to call about it but you can't reach the restaurant, so I had to get back in the car and take everything back to the restaurant 7. My choices were to have it remade or get a refund. Only after the employee was appearing put out and not very accommodating. Once I asked him if he would eat it or serve it to his own family - he said no. 8. I actually made the mistake of choosing the remake. It was almost 8 pm and had little kids starving for dinner on a school night so I didn't have many choices. Got it home and was disgusting so ended up putting most of it in the trash. I emailed all of this to Customer Service. They emailed me back giving me "char bucks" for 3 burgers. Are you kidding me? $75 down the drain. If I even got 1/2 money back it would've been better than 3 char burgers. I can only hope this review will help the restaurant and company do better for their customers. read more

Habit Burger & Grill - Just one example of the meal - Burgers Near Me - Costa Mesa, California

I come to this location once a week. I always order the same thing - charburger with cheese, no pickles, and no onion, with fries. My kiosk order was called, and I grabbed the bag. Went home, opened my bag to find out that the burger they gave me was plain (literally just meat, bun, and cheese). Sucks. I had already driven 15 minutes back home and was starving. I checked the receipt on the bag and it had my correct order on it... looks like they put a kid's burger in my bag rather than my burger. Super disappointed. **Check what's inside the bag even if the receipt on the bag is right** read more

They cheated us out of the food we bought. The food is good, but it's not worth such terribly rude service. You'd think a joint like the Habit would have employees who all cared about their customers, but that's not what we received. I've enjoyed the Habit burger for years at many different locations. With that said, I never received such terrible service from a more lazy and rude couple of employees. Whoever that woman and man are who worked tonight on Saturday, December 7th--they are a pathetic example of professionalism and customer care. And honestly my family felt cheated and unappreciated. We walked out of the Habit tonight all agreeing that the worker lady and her lazy sidekick were so bad, we're most likely going to look for a different burger joint from now on. It just makes for an uncomfortable ambiance when the workers treat us like a nuisance for asking for a receipt and being turned down a receipt just because the cashier people don't want to admit that we didn't get all our food that we paid for. read more

27 minutes to get 1 order of fries and a milkshake?? What's going on here?? Milkshake looks super sad too read more

The food is great. I love the bbq chicken salad and the teriyaki char burger. Can't go wrong after a long day, fast and good quality. Was my favorite craving while pregnant. read more

No diet coke! I will have to settle for a different burger restaurant that has diet Coke. I've seen many other people complaining about the fact that diet Coke has left the habit. Their burgers are good and the salsa bar is adequate. Too bad there is no diet Coke. I think I have it was sold and some other company took it over and spoiled the place by changing the name from The habit to just plain habit and getting rid of diet Coke. A big mistake. read more

I have been a visitor of the habit restaurants for many years, however, today, WILL BE MY LAST! This franchise sucks! It's not so much the food quality. That has always been fine. The service at this location isn't terrible. It was at one point in time. Atmosphere Has been fine as well. The straw that broke the camel's back was The Habit's decision to start charging for sauces (BBQ, Ranch etc) It's this nickel and dime nonsense is really driving fast food customers to go to other restaurants where these are complementary. I urge the owners of this franchise location to push back on this up charge. read more

Unfortunately this location never gets to go orders correct. My family really likes the food, but are continually disappointed with the lack of accuracy and poor timing of orders. Tonight we tried a curbside pickup. After 15 minutes and talking to one of the employees who delivered food to another vehicle, I finally went inside to find my food sitting g on the counter. It had been 15 minutes since I checked in (after the timer counted down saying my order was ready) and 12 minutes after getting another text saying my order was complete and they would be out shortly. I understand that things get busy, but do not offer curbside pickup if you can't do it. I took the bags with my name on it- the receipt was correct, but shame on me for not learning my lesson and checking accuracy, no requested condiments whatsoever. read more

This is the second time I've been here in the last month. First problem is, they must be understaffed. Almost every table was dirty and I could see food on the floor in multiple areas. They prefer to have you order from a kiosk which is fine, but then my kiosk broke so I had to wait behind two other people. Then the lady preparing the food didn't have any gloves on and her hands were touching my fries. I feel like this place is trying to save money at the expense of all the issues mentioned above. Too many other burger places to choose from to deal with all these issues. read more

I love the habit burger and all in all this was a good visit but there was way too much Mayo on my burger. I like mayo but my burger seemed to have double or triple the normal amount which was very overwhelming. I would encourage you to ask for lite mayo when you order here. Other than that everything else was great. I am always so thankful that they handle my request for raw onion instead of grilled so well as grilled onions don't make me feel very well. This location seemed to be well taken care of. Can't wait to come back!! read more

Habit Burger & Grill - Burgers Near Me - Costa Mesa, California

I went today and placed an order. Disappointed with The Habit. Fries were missing. Burgers should have been doubles and I did not catch that on my bill. Also I tried the $5 BLT and while I wasn't expecting a ton of bacon, i was expecting a little more. Staff was friendly and did supply fries when I went back. read more

Habit Burger & Grill - Burgers Near Me - Costa Mesa, California