Burgerville Employees Erik and Jameson made our experience beyond amazing! They took care of us after having a terrible experience with doordash. I called them and they were able to remake my order and have it fresh for us upon our arrival to make up for doordash failing us. Our food was made with some much care! Thank you so much!!!! I appreciate your whole team for working hard and making our order happen for us and having such incredible attitudes about the whole situation. You definitely gained loyal customers! I unfortunately didn't take photos we were so hungry by the time we got our delicious food back to our place. Long story below about doordash issue This was my husband's first time having burgerville, I figured we would order it from doordash since it's about 7mins down the road from us and we had a long day. The quoted delivery arrival time wasn't very long. Unfortunately our doordash picked our order up and goofed off for well over 30mins, we got our order 42mins late. Our Milkshakes were melted and our food was cold. - Crystal L. (Had to use my sister's yelp I don't have one) read more

We had high hopes. We visit Burgerville every time we go over the pass in Gresham and have always loved it. Went today to the new location in Bend. What a waste of money. Stale bun and cold burger, cold enough that the cheese was just a slice of cheese as if it had just come out of the fridge. Hope you can get the staff trained properly and up your game before the health dept. shuts (food temp hold issues, supposed to be 140°F at a minimum) you down and Killer Burger kills any chance you have of recovery. If you respond and let me know things are up to par, I will go back and try again and start recommending Burgerville again. read more

A friend and I recently checked out the newly opened Burgerville in Bend. It's still a bit chaotic, but I'm confident they'll smooth things out with time. The burger was better than expected. My friend agreed. They were tasty and satisfying, though not quite a "destination" burger. I had the Cowboy sliders. The standout was definitely the onion rings. They were huge, crunchy, and full of flavor. Easily the best part of my meal. The strawberries at the bottom made it a challenge to drink. The strawberry shake had thick blobs floating around like a poorly executed boba tea. I ended up binning most of these. The restaurant, both inside and out, was very clean. While the staff seemed overwhelmed and a few mistakes were made, everyone was friendly and clearly trying their best. Even with the frenetic busy environment, we had a table before our food came out. We sat outside. New places take time to settle in, and they're clearly handling a rush. I'll go back, but I'll probably give them a few weeks to find their rhythm. read more

Burgerville - Burgerville - Bend Oregon - 7/2/2025 #2 - Burgers Near Me - Bend, Oregon

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I found some coupons online for the soft opening on Saturday. I was expecting a zoo, but my wife said they seemed pretty organized when she went to pick up lunch during our assigned window. She said the food came out pretty quickly and when we looked through everything, the order was prepared correctly. We ordered 4 meals with different entrees, drinks, shakes, etc. The burger was just ok. I upgraded mine to a 1/2 lb patty. It looks like they just stick two 1/4 lb patties together on the griddle. Mine was cooked to medium, although I didn't request it like that lol! Fries were decent, no better/worse than most fast-food fries. Everybody agreed it was just kinda ok. The fries, fried pickles, and shakes seemed to be the highlights - not good if you're a burger spot lol. The real surprise is when they gave my wife the receipt. I purchased 4 meal coupons at $5/each and my wife paid another $4 at the restaurant, so we were in for $24. The receipt included the amount of the original prices. Those 4 meals would have run us $93!!! We upgraded most burgers to 1/2 lb and multiple drinks to milkshakes, but still - $93 is way too much to spend on a fast-food burger lunch. I may give it another shot down the road once they've been open for a bit read more

Burgerville - 1/2 lb Bacon Cheeseburger - Burgers Near Me - Bend, Oregon

The strawberry shake had fresh strawberries in it!!! It tasted like summer perfection. I got the PNW burger and was very happy. I saw the bad reviews, but maybe it was from when it first opened?? I can say the service and food were stellar. read more

Very friendly dining room staff. Not much wait if you go at an off-peak time like 2 pm. The fries are pretty good when you eat them right away. My kids got the double cheeseburger and the colossal burger and they thought they were really good. I got the northwest burger on a gluten free bun. As a self-proclaimed foodie and decent cook, I am not as easily impressed. I thought it was bizarre the cheese was slapped on there cold? Does anyone like that? If they do, it is probably a minority and those people should be requesting cold cheese and melted should be the default. And the patty really looked like it came from frozen. I just thought it tasted like a sad processed low budget burger. I would not get a burger here again. The shakes are really good though! I really loved the marionberry shake! Great texture and flavor. read more

Burgerville - Regular fries and gluten free northwest burger - Burgers Near Me - Bend, Oregon

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I specifically asked for a fresh hot cheeseburger. I used to LOVE the burgers there so good. We got our food. The buns were horrible, inside was slapped together. I didn't want ketchup. They put ketchup. My sister wanted a hamburger, she got a cheeseburger. It was all horrible. They obviously could care less, you get what they fix and better like it!! read more

Pretty good food, better than other fast food. Loved that there were real strawberry chunks in the Strawberry Milkshake. read more

Burgerville - Strawberry Milkshake - Burgers Near Me - Bend, Oregon

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Like I've said in previous review, I am a fan of Burgerville. Just not the one here in BEND I've gone back twice since my last review both times I ended up getting sick. I am not sure what is going on if something's not refrigerated correctly, but I am now afraid to go and it makes me so sad when I drive by it a few times a week. I hope the management looks into this and can I identify what is going on?. I would be a weekly customer if I hadn't had such negative issues at this BEND Burgerville read more

I got suckered into trying it since I always saw a line. I went during lunch time and found it underwhelming. Its also not that cheap of a meal. The burger patty tasted lukewarm and drier like it was sitting there. Not juicy at all. The sauce on it was alright. The bun on one of them had a crumbly texture. The large fries wasnt large at all. I was surprised the fries were $5 and honestly hard to share with 2 people. To top it off, I wanted to try different sauces but come to find they're .59 each.. so I tried two. With so many burger options in town, there's no point to come by this place. read more

I don't even know where to start with Burgerville. First of all, we ordered TWO LARGE meals. Somehow that turned into regular sizes -- and no one bothered to double-check the order. For $40, I expect at least the correct size, not kiddie portions that leave you still hungry. Speaking of $40... how are two basic meals that expensive? The bags felt practically empty. Tiny fries, regular drinks instead of large, and burgers that looked like they shrank in the wrapper. If I'm paying sit-down restaurant prices, I shouldn't feel like I need to hit a drive-thru somewhere else afterward. And the wait? 25 minutes. For fast food. There wasn't even a rush that justified it. Just standing around watching employees move at glacial speed while our "large" (not large) meals sat somewhere in limbo. Wrong order, long wait, overpriced, and barely any food. Super disappointing. Definitely not worth $40 and 25 minutes of my life. 0/10 -- would not recommend. read more

I got the fried asparagus and it came with like 5 pieces for like $6. it also tasted like Cardboard and was absolutely terrible. They also forgot our strawberry shortcake and undercooked one of our burgers so we had to turn around and get it fixed. it is apparent that these workers have not had proper burgerville within their lifetime. read more

My husband and I love Burgerville in Bend! As huge burger fans who've tried almost every burger spot in town, we've been here 4-5 times including a few breakfast runs since opening and keep coming back for more! * Exceptional Service: Staff is super friendly, helpful, and goes above and beyond every time. Even a Pup cup for the doggo! * Order Accuracy: Burgers with no sauces done perfect every time * Northwest Burger: Incredible flavor, super fresh lettuce, tomato, and top-notch ingredients. * Local & Organic: Love the locally sourced, quality ingredients; my husband met ranchers at opening, they were so nice. Support our local farmers! It's so important & feels so good to do. * Organic Chocolate Ice Cream Shake: A fast-food gem, absolutely delicious! * Feel-Good Food: The best fast food, leaves you feeling great Vs other places in town that are so greasy or use seed oils. * Rewards & App: Awesome points program, great local offers, and user-friendly app Burgerville is our new go-to burger spot in Bend. We waited so many years for it to come & now it's here we can't get, or recommend it enough! read more

The worst cheeseburger I ever have in my life. I ordered a double cheeseburger. There was hardly any meat on it.

Their November nurger was nasty. Had full blown garlic cloves tossed onto the burger instead of garlic aioli like the menu said. Inedible and disgusting. Will not be eating the burgers ever again. Associate would not let me talk to their manager because they were "a little busy". I was calling to inquire about why my Job application haven't been responded to in over 1 months. I said "holy crap" when the lady on the phone got mean and started yelling at me for swearing at her... crap is not a swear word. Do not reccomend thos company for eating at to work at. Crap employees. read more

Big disappointment they don't toast the buns or have diced onions anymore so count me out .

Had my first experience at Burgerville, Two hamburgers , medium fry, 1 onion ring, large drink, small chocolate shake..... $50.00 Absolutely ridiculous, five guys blows it away. I could've went to red Robin and got two meals with probably a beer and a beverage for less than that, in the burgers are better at red Robin. Here's a thing I am not cheap at all, but it took everything in me not to stop at the Window and keep driving, but my curiosity made me stop and give them a $50 bill, I got home and ate it and said "what a waste of money". I've lived in Bend for 12 years. It's the most overpriced, crappy food of a town I've ever lived in. read more

Mediocre burger and onion rings. Very overpriced! There are at least a dozen other spots I would go for better food and spend far less.

I've eaten at Burgerville twice since they opened here in Bend, Oregon. Both times I've been disappointed and have resolved that with the plethora of good burger places in Bend I will not be spending my hard earned bucks at Burgerville. The burgers never come out hot. it's almost as if they're pre-cooked and reheated at the time you order. The cheese is never melted. Either another indication that the burgers are not hot enough. Do yourself a favor and skip Burgerville and try Americana, mid city smash burgers, five guys or killer burger in the north end. read more

Not sure if Burgerville is tanking or this one is just poorly run BUT: - $21 for a burger, shake, and fries got me: - a message average burger - forgotten ketchup & straw in drive through order - and they begged for a tip for $21 fast food - to be fair, the shake was really good but almost lost my appetite from everything else I PROMISE YOU, In And Out would never have any of these issues so your managers need to make note before this business dies. read more

Not impressed, thought i woul give it a try so ordered the basic burger and was dissapointed in the temperature,bun and the tough not juicey patty and price! read more

Save your money and time! Trust me. Had to check out all the hype. Definitely not worth the 25 min wait in line. Expensive for what you get. Quality is 2/10. (That's being generous) The BV sauce is weird. Almost like an off brand of honey mustard with chunks of pickles. read more

Burgerville - "Large fries" tiny ass bag. Was $8 - Burgers Near Me - Bend, Oregon

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Ordered a small breakfast sandwich and a 20oz iced coffee no flavoring or anything. Sandwich was fairly priced The coffee was $6.20 and the lady in the drive thru window had tip options on her tablet thing... fast food workers should not be asking for tips that is absolutely ridiculous. read more

There was so much excitement when this place opened. It took a few weeks to get in without having to wait in line. I have no idea why. It's just another burger place without much too offer in the way of selection or quality. The menu is priced like a gourmet restaurant. I tried it a few more times, sometimes the wait was too long. I really can't think of a good reason to go back. read more

The prices!!!! we were charged $39 for two hamburger meals. This is a bit ridiculous. We could've went to a non-fast food place for this price. I was shocked when I was told the price. Charging eight dollars for a side of fries... we need to do better than this. read more

I have been loving Burgerville since they opened the walk up in Vancouver Wa when I was a kid in the early 1970s. Then we got one in Camas in early 80s So understand I am a big fan of the food. Now living in Central Oregon for years I was excited we would finally get a store here. So sad when visiting the Bend store and realizing the prices are so much higher than all other locations. Not a small price difference but outrageous compared to even the gorge stores Sad sad sad please don't rip us off because you think you're the only store around 40 percent higher than other stores in the NW you should be ashamed. Please get your prices in line with the North West and stop trying to rip off the good people of Central Oregon. read more

I know this place is just getting started, but ordering through their digital screens is an absolute nightmare. Not to mention, I took two small boys to get an average size lunch, and it cost to swell over $50. You are better off either going to a nice restaurant, or saving money and just going to Burger King or McDonald's. Disappointing, being that I used to love coming here when we lived in Oregon, so brought my boys to the location for the experience. Definitely the last time we will be here. And I am not wanting to leave bad reviews, but just a terrible experience. read more

The food was mediocre at best. I ordered a basic cheeseburger and you could barely see the meat patty. My husband ordered the cod sandwich and it was equally unexciting. The prices are astronomical! We won't go back. The cashier was very nice and that was the only good thing I could say about Burgerville. Very, very disappointing! read more

I don't like to review very often but between the fiance and I ordering one large burger meal with shake and pickle chips and her fish and chips was $60......!! We could have went to Olive Garden, a actual restaurant and gotten more food, better food and spent less between us. I'm not going back... Sorry burgerville. Heard a lot of good things but with that price, definitely not going anymore. read more

My family and I are from out of town visiting for my sons soccer tournament. After a long day of soccer and family fun we decided to order in at our local Airbnb. Unfortunately, our door dash forgot a part of our order. I was able to contact the restaurant and Sarah along with the rest of her team was very accommodating. Although I had to drive out to the restaurant the team was able to provide me with a whole new meal. Truly appreciate their understanding and customer service. read more

Good food. Love the shakes. Unfortunately they don't always give you what you're ordering. Got a burger and it had no lettuce. Another time ordered half a pound and paid for it, but got the smaller size. You don't know until you get home. Costs more than a McDonald's or Burger King, and you'd think they'd make it right. When going they are not slammed and it still is made wrong. Enjoy the food, just wish it had what you think you're getting. read more

We thought we would try Burgerville after hearing all the good reviews. We ordered two cheeseburgers and when we arrived home we opened the bag and found only a single burger! The good news is we had to only throw the one burger away instead of two! In my many years of ordering hamburgers, this was the worst tasting ever! I imagine road kill would taste better. read more

All the hype of Burgerville coming to Bend! What a DISAPPOINTMENT. We have never been to this restaurant and decided to try it because of the praise it got. We could have gotten a better fish sandwich from a competitor for half the price. $9.99 for a sandwich with brown wilted lettuce, a thin ( and I mean thin) fish filet, and very little tarter sauce. And the fries- you advertise crispy and hot fries. Ours were limpy and lukewarm. And then there's the chocolate shake, yuck! I call the ice cream these types of shakes are made of FAKE! It wasn't cold, and didn't even taste like ice cream. We definitely will not rush back! Hey Bend why don't you bring in an "In and Out" burger joint. Oh wait, you wouldn't want them to show up your Oregonian restaurants! One star is too generous. Terrible food and high priced. read more

Just ok. The chocolate malt shake was all malt - we were chewing it! The sliders were cold and flavorless. The chicken strips were also tasteless. The onion rings were good. The best in the west chicken sandwich was good. The service was ok. Very attentive, but also a bit chaotic. We spent $66 on our family of 4 and were pretty disappointed. We won't be coming back to Burgerville any time soon. read more

Well, we tried Burgerville for lunch. The drive through moved pretty quickly. We ordered a #6 and the bacon cheeseburger. Quite frankly, they were pretty flavorless. The fries were OK, but lacked salt. Luckily I carry extra. The chocolate milkshakes were good. Sonic is much better...heck, McDonald's would have been better. Disappointing, considering thier prices. read more

We went on the opening day for lunch:(. What a nightmare!! 1-1/2 hours to get six burgers. They had a lot of workers, but just couldn't seem to get any food. Quite a few people left with out their order. This was my first and last visit to a Burgerville. Also my buger was cold read more

Drive-thru experience is always a bit of a gamble. Tonight I ordered a hazelnut hot fudge sundae... which magically transformed into a regular sundae by the time I got home (no hazelnut--just vibes). I also ordered a large fry and some side sauces. After each item, the employee hit me with the overly enthusiastic, "Okay, what else can I get started for you?" like she was trying to set a Guinness World Record. I'm not kidding--I heard that exact phrase at least 20 more times while waiting in line. It started to feel less like a drive-thru and more like a fast food-themed improv show where every scene starts the same. read more

Food-Lame, Service-Weak, Ambiance-Plain... . 6 months!!! Just a lame 6 months is what I give this poor excuse of a burger joint to be in business in Bend Oregon... stopped in to try it out and buy a simple cheap burger and a small fry.. (late enough in the afternoon I didn't want to screw up dinner the wife was going to prepare). I was informed that it was $4.20 for a cheap no condiments other than sauce "Burger".... $4.20 that's insane !!!! A Bun, and a patty so thin you could see through it easier than Superman with X-Ray vision...Do these people not realize that at In-N-Out a Double Double Animal style.. ( Twice the Burger,, Literally!!!). Costs $5.00 if the populous of Bend is this foolish to buy this garbage, God help us all.... BurgerVille will never get my money for food that's barely, Meh!!! read more

2nd time I've been here this month and both times they forgot something in my order :/ the burgers are alright....nothing special

After we pushed custom tip instead of a pre select the window girl was rude Shake is good. We shall see how the food is. But a 2 star because tips should not be expected. read more