I have donated at Livestream Blood Bank consistently for the past two years without a single issue,…read morewhich makes this experience even more troubling. During my most recent visit, I was having casual conversation with a staff member while going through the screening process. I mentioned that I served in the military and that while deployed overseas, we were briefed on certain diseases present in different regions. I referenced one illness that required quarantine if contracted -- something we were told as part of standard military health briefings. It was clearly general information from my time in service, not a personal medical disclosure. Despite clarifying multiple times that I do not have any illness and was simply recounting a military briefing, the staff member treated my comment as if I were admitting to having a disqualifying condition. I was then denied the opportunity to donate and ultimately had a permanent block placed on my account. When I requested to speak with someone in a supervisory role, I did not receive a clear explanation for the decision. No one could articulate how a general story about military health briefings resulted in such a severe action -- especially given my two-year history of successful donations both at this location and at other centers. What makes this situation particularly concerning is that I left feeling profiled rather than evaluated based on facts. I cannot ignore the possibility that unconscious bias may have played a role in how my comments were interpreted and escalated. After two years as a compliant donor, the sudden shift in treatment without clear reasoning raises serious questions. Donors deserve consistent standards, clear communication, and professionalism. Instead, I experienced embarrassment, inconvenience, and what felt like discriminatory treatment. I sincerely hope this organization reviews how situations like this are handled so that other donors do not have a similar experience. -- Michael

My husband and I both went and donated, and which we've done before with Red Cross. He went first…read moreand at one point I looked over and saw the bag seemed to be hanging from his arm where it was inserted, but there were other tubes so I wasn't quite sure what I was looking at, and I also didn't imagine they'd be THAT incompetent, so I didn't say anything. Regret! Afterwards, he told me it had hurt the whole time (not like usual) and, as you can see, it left a nasty bruise (not usual for him). On the other hand, the people were super nice and it's a nonprofit...

Griselda took my blood yesterday....and I'm looking forward to it again September 30. She made it…read moreabout as pleasant as it could be given the damn needle looked like a harpoon! I'm a big chicken when it comes to needles....and I almost walked out when I saw how thick that thing was...but all in all...everyone there kept me at ease...I didnt pass out or get dizzy....they had plenty of cookies and refreshments which made the whole experience delightful. Griselda gave great information before and after the blood donation like, no working out for 24 hours, no alcohol consumption for 24... hours etc.....tbh I drank 8 margaritas about 2 hours later and felt fine....still good info...September 30th! Here i come!

Thank you to Vanessa and Cynthia for making my husbands blood donation so easy! Cynthia did an…read moreamazing job with the blood draw and was so friendly. Vanessa helped keep our 1 year old happy and occupied and made sure we had water. You guys are awesome, keep up the great work!

Tried to give blood today and left in a lot of pain with no donation completed. I arrived and there…read morewere two women- one in scrubs one not. The woman not in scrubs began my blood draw process while the woman in scrubs went to the restroom. She inserted the needle- did not tell me that she was going to insert, no "take a big breath in", "you'll feel a slight prick", etc. She inserted the needle and did not hit a vein, she proceeded to move the needle around in my arm which caused a lot of discomfort. I winced multiple times. The woman in scrubs came out of the restroom and the other woman immediately asked her to reposition the needle that was in my arm. She then continues to move the needle around in my arm until it hits something VERY painful. I yelped and she then said she would take it out. She was in the middle of pulling out the needle, I'm wincing and expressing extreme discomfort, and the girl not in scrubs asks me to confirm my date of birth. I understand needing the information but it did not feel like an appropriate time. The vein in my right elbow is positioned sideways and the woman in scrubs said she did not feel comfortable continuing. I have never had problems with blood draws in my right/sideways vein so that in addition to the unsuccessful left arm draw made me feel that they were both in need of training by an appropriate source. It felt that the woman in scrubs was the lead phlebotomist of the two but with the mistakes and nerves presented in both, additional training is needed so this does not happened to anyone else. I will not be returning to donate blood at this location.

The last time I was here a few weeks ago, the experience was quite wonderful. Both parties working…read morethere were very professional and my donation was over in record time. I was here several months ago, and (it happened again when I recently visited) the laptop kicked me out when I got to a certain part of the questionnaire. Instead of just signing me back in, the woman seemed impatient, and without saying anything, proceeded to fill it in for me, asking me the questions. I thought that was condescending. Also, both employees were engaged in conversation with each other while I was there. I'm glad my experience this time was better, as I'd considered not donating there again, even if it was the closest location to me.