outrageously filthy almost tripped and died on everything on the floor so dang messy. i waited in line for a hour as well. it wasn't even busy either i would hate to see when it's really busy. read more

This type of place just isn't for me it's like Ross & DD's where u have to search really hard and maybe you'll fine something u like it's not worth it. Customer service was good so it gets a 3 read more

Staff moves like sloths, disorganized checkout counters, and checkout lines that seem like it's Black Friday. Management step it up. read more

I like this store I come here all the time, but the only reason I'm not giving it a five start is because the bathrooms are so nasty and they small awful, no need to remodel just a good clean would be great. Other than that most of the employees there are always nice. read more

I just seen the most beautiful man working there I'll definitely be back. Lol the rest of the staff were friendly oh yea and great prices.

I have attempted to place 3 orders in 2 months at BurlingtonCoatFactory.com. The first time I used a debit card. The second and third times I used gift cards. In all 3 orders I received an email from BurlingtonCoatFactory.com confirming my order.. Also with all 3 orders within seconds of the confirmation email I received a cancellation email from BurlingtonCoatFactory.com because the item was not in stock - even though with the third order I had called before clicking the submit button to be sure it was in stock and upon finding it was I clicked submit. With the first order I used a debit card and with the second and third orders I used a gift card. Although BurlingtonCoatFactory.com was very quick (immediately) to take the money off my debit card, and the value of the gift cards, it took several days to have my money and gift card values refunded. I was told on December 2, 2016 my complaint (about items that were out of stock still being at the web site and my being allowed to order those items without any warning what so ever the items were not available) was being expedited and I would hear from someone within a couple days but the call never came. I know I am not so special and unique that this is only happening to me. BurlingtonCoatFactory.com obviously doesn't care about the satisfaction of their customers. But for those who haven't shopped at Burlingtoncostfactory.com yet, I want to warn them about this major problem and try to save them the frustration I and others have repeatedly experienced. Shop where customers really do get service. This online store isn't it! read more

Embarrassed to be in this store. Every department was messy, unorganized and out of place.

The store associates are always kind and helpful anytime I ask for assistance. The cashiers are kind and move as fast as possible but they really should have more associates at the cash registers for multiple reasons. Some of us get out of line because you are cramped together because they done enforce social distancing while should to shoulder with the person behind you. The lines are always extremely slow regardless of the day or time because they normally have 2 people on the registered and that's it. The inventory seems to be the same every time I go even if I stay away for a month which is strange because most stores get new items weekly. I would say it's usually messy but I blame that partially on the customers constantly dropping items and not putting them back on racks or hangers because I've seen it multiple times while shopping. I can shop here every few months in hopes of them getting new items and trying to gauge when the line will die down each time. read more

No coats for a so called "coat factory" and the employers are horribly rude ! Customer service sucks!!! They won't help you out with what you need. They just tell you to find another store where they sell coats. She didn't even look at my face when she was talking to me she just told me to go to a different store because there was no coats in that coat factory. read more

Kudos to this Burlington and the staff today. I usually don't come to this one due long lines and no registers open. I took a chance today even though is the day before Easter. With lines to the back of the store, they had 5 registers open, fast friendly staff. I got in line at 12:14 I swear I was out by 12:25ish. read more

I'm not familiar with this department store, however the ladies in my family seems to give this place a two thumbs up. Prices are supposedly inexpensive and there's a lot of great FINDS here particularly clothing (so they say). My recent experience here (with family) was not bad. The store itself was clean. Not as organized as they want it to be though. They try to categorized their products, signs by aisles and so forth but fails to deliver. I must say, it is an interesting store; lots of variety. I think they pretty much have a bit of everything. I personally was not impressed with their clothing section, but I did find some good priced pack of Nike socks, children books, toys and crafts. It was hard for me to find an associate. I was pretty much on my own to browse and find things. Almost like a treasure hunt type. However, my family seemed to know their way around and did not need any assistance until check out. They were pleased and enjoyed their time in Burlington. They were all excited about their purchases; comparing/bragging who got the biggest discounted item. Overall, it's 3 stars rating from me, 4 stars rating from them. read more

If I could give less than one star I would. Tried to make an exchange and I was told I couldn't because I didn't have a receipt even though their return policy plainly states "non-reciepted returns, accompanied by a photo ID and returns after 60 days will receive a gift card for the lowest selling price." read more

Chris broke the item I was trying to purchase. Then they. Wouldn't sell it to me because the club broken glass would've been a liability. And they wouldn't give me a discount on an item is already damage. read more

Store is a disorganized mess. There are 7 people in line and only 1 open register while another cashier left to do go backs. I asked the lady t customer service for a prices chek and she had me wait through the whole line. Once I got to the front the only cashier had to go find a comp item and then ask the same lady who I had asked to help me in the first place. I felt bad for all of the people in line behind me. It would be nice if they would care about customer service. I will not return. read more

I bought a pair of coach flats about a month ago at Burlington coat factory. I never wear them until yesterday, after half an hour of wearing them I had blisters on my back of the feet. I went to the store to return them . I couldnt return them,because I took off the tags off. Of course if you going to wear something. You need to take the tags off.. I explained them about the blisters and they didn't care. .now I have shoes that I cant wear. the employees were very rude. Next time check before you buy in there. The store sucks read more

This store has HORRIBLE customer service every time I walk in. The lines are long with 3 registers open ONLY. And no one is helpful when it comes to helping me look for things. And I hate to bring race into but it seems like the black female manager and older black female cashiers always have an attitude. I'm black myself so it kinda upsets me to see such negativity from these women. I live in Moreno valley but I'll be going to the riverside one from now on. read more

I really like shopping here, even do it doesn't have a lot of options to choose, I always find something.

Ladies and Gentlemen, You can find formal suits and nice casual pants and good bags here. Sometimes, I think this place a mile better than ROSS and other stores.. It is worth of visiting and looking inside always when you need decent clothes. read more

Why is this place still in operation? They went from bad to Horrible and that's no exaggeration at all. Racks and racks and racks of total confusion and mess. I thought Ross was a hot mess but this place is tied with them read more

I just love this store! They are always stocked and have things for cheap. It is like a fancier ross. They do sell drinks and snacks there too. The only thing they need to change is to clean their bathrooms more often. There was toilet paper everywhere and pee stains on the toilet seats. read more

The return policy is just ridiculous!!! I bought two dresses that just did not fit right. Still brand new with tags and they would NOT let me return it what so ever. I would have taken lowest price of the dresses for a store credit but they refused to take them. The employees i delt with were also so rude. There are signs that say "return with no reciept" will get store credit with lowest price of merchandise but i still couldnt get a refund!!! Ummmm okay... Fix your signs!!! read more

This store is horrible! Unorganized! Dirty! And not to mention the bad customer service! Rude employees when you ask even the most simple question in a nice way! Avoid avoid avoid if you can! read more

Burlington - Should've taken more pictures throughout the store. Smh! - Men's Clothing Near Me - Moreno Valley, California

I just love this store. I get my money worth and the fact that they still offer lay away when all others don't makes my spending even more flexible. I will continue to shop here and bring all my friends and family as well when they are in need of a little shopping trip. ... read more

It sucks, the cashier are sucks too much line and they don't had enough cashiers

I just went last night to return an item Cashier Brenda was the best . Excellent customer service skills.. Definitely I will be back. Yeah long lines sometimes but the variety is worth it. Avoid long lines and mess if you go early! read more

The variety of clothes is a lot better than Palm Springs but the serviceis equivalent to the area it's in the store manager Sara refused to give me the lower price of a double marked item it was a four piece children suitand it only had three pieces the fourth piece was a pair of pants the floor rep said that I should get 20% off the cashier wanted to give me 20percent off she refused then as I leave everyone else is taking a card out and no one else is ask for ID but I am and finally everyone else was taking them shopping cart out I attempted to and was told I couldn't so either all this hassle is because I'm blackor they're trained to all have bad customer service read more

Out of the 6 registers there were only 2 open, with a line of people, reaching all the way to the other side of the store. The check out process was very inefficient, and I waited over 35 minutes to get checked out! I'll never return to this store. read more

I normally only spend my time writing reviews if they are for great service, but this was by far the worst Burlington coat factory I have ever been into, so I thought I'd review. The store was dirty, unorganized and the cashiers had no sense or urgency whatsoever. Maybe they should spend a little time in a Home Depot to learn how to do their job proficiently and quickly. read more

Rude customer service when trying to do an exchange/return with no receipt although I had just bought my items last week, purchase was on my card and statement. won't be shopping here again. read more

Worst customer service ... waited in line for 30 min Their was one cashier who was with a customer who was doing a return . She didn't really ever look at the two of us in line . She finished with return then fed ex came in and she decided to enter all that info in the computer . Making us wait again . There was one lady in front of me .The line is growing and now 6 of us waiting . She saw the line growing never asked for help. Three other employees had gone up wandered around and went back to organizing and doing other things. . Finally someone came her. Are I as patty . I went to register and told her I had been waiting almost 30 min . She said no you haven't . I said yes I have . She said no you haven't I came in at 10 and there was no line . I said yes I have I saw you come in and go and do other stuff . Again she said no . I asked her are going to argue with me and keep telling me I wasnt waiting that long . I told her I called my daughter as soon as we got in line I can show you the time . She finished ringing me up and that's was it . Dont shop here unless you have lots of time to wait in line read more

They close they're fittings @9pm when the store closes @10pm, they don't announce it so if you're pretty much screwed.

Hardly ever stop in due to the long lines; however, I did tonight and boy do I regret it. It was late, about 30 minutes to closing time and although there were no lines, I still had to wait 5-8 minutes to check out as Brenda, at register #2, said since she didn't call me I needed to get back in line. Now mind you, her light was on. I thought she didn't see me so I went up. She was just rearranging her area, and couldn't ring me up cause of that. I only had a few items and she made me wait, until the lady at register 1 was done with her customer. Brenda, poorly done. read more

Stopped at this store while in the area. Big mistake! This has got to be the dirtiest Burlington I have ever been in. Some soap, water and a good mopping, along with a Swiffer to dust would do this place wonders. No carts available & when I did find one it was so filthy you wouldn't want to put anything in it. I was excited at first because this is a HUGE store, that excitement quickly dwindled. Does no one actually go through and pick up clothes and other product that may get knocked off? There was a pile of robes under the rack in the ladies department, that looked as if it has been there for a year, gathering dust! Pretty bad when Ross across the lot was better maintained & stocked. Burlington Coat Factory my favorite places to shop, very shocked that this location is like walking into the twilight zone. I will skip this location in the future, very sad! read more

I went there on my day off and I had the best experience. Claudia was so helpful. She helped me find my size on a shirt I really wanted. She's honestly such a QUEEEENNN! read more

Bah Humbug! Bought bedding at the Moreno Valley store, brought it home and washed it and it fell apart. Brought back the next day (less than 24 hours later) and they would not refund the money, nor give me a store credit. The only satisfaction I received after spending$80.00 was to leave it in a pile on their counter for them to clean up. I am going to let everyone I know not to buy anything at Burlington Coat Factor. read more

I have tried to shop at this place a couple of times now and it is just a mess. The store looks old and the clothes are old and cheap of quality. There is always a long line to check out and the ladies at the register are extremely slow. I came here to find some little girl hair accessories and stood in line for well over 25 minutes and it was like we never moved. I had to put my stuff down and leave. I have been to other Burlingtons, like the one in West Covina, and it is a totally different quality store. Great selections and deals, a variety of products in all areas of the store and the workers at the register move faster. read more

This the worst Burlington Coat Factory ever. Sophia the manager needs to be fired. I came in two days ago bought a housewares item that was broken when I got it home. Came to return it and the one other one that was on the shelf was broken as well. I decided to get another one that was simular and that costs more money than the one that I bought initially. I went to the Customer Service register and it was closed. A lady told me I had to stand in the line that was almost to the back of the store. The line was this same way two days ago when I came in. I asked if could just make my exchange at the appropriate customer service register and was of course told no. I stood in the line and called the store from inside where I got Sophia the manager. She did nothing, sounded like attitude and said someone would help me as soon as possible in the long line and there was only one register open. As I was speaking to her one more register became available. She then proceeded to advise it's two registers open. I told her it just opened 30 seconds ago. I will not shop here again it's the same bad customer service all the time. Why have your customers wait in long lines each and every time they come into thus store. I will no longer spend my hard earned money with businesses thst don't give a shit. read more

I tried to return a defective sheet set but they refused to take it back because it had been used. I bought the set less than a week before and the corner seam tore out. read more

The store had literally NO COATS. the irony. it's a coat factory with zero coats in Stock. very disappointed.

Let's start with their layaway pickup. You stand in line and the person in front of you has a layaway pick up. The millennial cashier proceeds to take her sweet time to go to the back and get the stuff only to figure out she needs to come back to the front to get a flat cart for all the stuff she needs to grab. This process only took 10 minutes. Even after the manager sees us still waiting, she goes back to the EMPTY service counter to rave about all the donations they have received for the day. Finally, the millennial comes back pushing a cart 3 times her weight and proceeds to take one item out at a time to show the person in front of me. Then the manager stops the millennial and tells her to put all the stuff back into the cart so that the off duty employee (the person in front of me) can use the cart to get all this crap to her car. So, ONE BY ONE, the millennial starts putting the stuff back, stops half way to process this person's payment only to find out HER CARD DOESN'T WORK. So she uses another card and that one doesn't work either. So it was concluded that the card machine must not be working correctly by both the off duty employee and the millennial. I waited in the line for 20 minutes at this point and left my $75 worth of items on the counter and left. There were no carts, the store was short of being ghetto and your lucky if you find anything where it's supposed to be. This is the 3rd time I've had a bad experience and this particular Burlington and I will NOT be returning. I'll spend my money elsewhere from this point forward. read more