I have NEVER in all my life experienced a visit to my favorite store where not one, not two, not even three employees, but ALL I came across were so friendly and helpful! It was quite the shock compared to visiting any of our mall or local locations in comparison where you get ignored or are treated poorly. So THANK YOU! To all the ladies (especially Misty Lee & Marie) who were working on the afternoon of 04/26/26 who made it such a pleasant first time visit here! I loved all the new scents and the new branding/packaging is beautiful, had so much fun browsing. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

Bath and Body Works is located inside the Moreno Valley Mall. It is easily accessible from the parking lot. The store is pretty large and when there's a sale, the aisles can be tight. I came for their end of the year sale. The service was good. The sale was great. I was able to order online and pick up my bag quickly. read more

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Shout out to this store! Always has a nice stock and very well maintained. I've been to multiple locations and nobody within the surrounding areas has such cute set us and marketing up to date! The problem is I always want to buy more! Great work team Moreno Valley! read more

Bath & Body Works - Always marketing has it down here! - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

One of the managers here is super rude. I came in to exchange a product that I bought for $5 on sale, I bought it at another store about 1-2 months ago and within that time it had turned a dark yellow. I thought lotions last 6-12 months. I came in to this store to return it and they tried to tell me that I couldn't because of how much of the bottle was used. Then she tried to say it was past the 90 day window, uh fyi that would have been 3 months, not 1-2 like I'd said. Seriously, the lotion was not good. I think it was already going bad when I bought it but I don't buy lotions often so I didn't know until I used it recently. The texture was off and it stained my clothes. It was gross!! The manager even had another associate come over with the new version of the same lotion to compare the color and it was obvious that mine was not okay. And then still gave me attitude, as if I did something wrong by trying to return the product. I mean jeez. FYI, I've literally seen a B&BW employee refund a customer who pulled a candle off of the shelf, didn't have a receipt and they gave him a cash refund on the spot. But this lady wants to give me attitude because apparently the lotion was more than "gently used". if you don't like your job then go be miserable somewhere else. And don't work for a company that sells expired product and then act unreasonable when someone wants a refund. And learn a thing or two about customer service. I'm sure you guys get a lot of returns but you don't have to take it out on me lol. Going into this store was a mistake and I will stick to the one in my hometown. Anyway, thanks to the associate who did graciously process my return. Also I find it ridiculous that despite giving my phone number/account info every time I make an in-store purchase, there is no way to pull up past purchases in the system in order to process a return. Get with the times b&bw... read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

Brandon was awesome! He answered all of our questions and was very kind and helpful. Thank you for your help Brandon!

This is a nice, clean Bath and Body Works. They are located inside the Moreno Valley Mall. All the yummy smells brought me in lol Actually to be completely honest, I was on the hunt for the spooky season stuff! I love it when Bath and Body Works puts out Halloween themed candles, body sprays and soaps. The vampire blood room spray is one of my favorites! I like the vampire blood hand sanitizer because it is red in color and looks like "blood." Lol But it doesn't have much of a scent. That's the only con. So you are basically going for the name and color of blood red lol I picked up a few of the room sprays that I like. And I'm very happy with my purchase. They had cute Halloween gift bags and trick or treat bags too. Sooooo cute! I'm a sucker for anything Halloween! :) Also, staff members were very friendly and helpful. read more

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I love this place. Staff is extremely helpful and it's super convenient to work. They always have everything in stock. I never leave empty handed when I come. read more

I usually love going to BBW, but when I went in today for their hand soap sale, the cashier seemed to have a problem and attitude change when I asked for a second bag. I ran into a friend when I first came to the mall so as a surprise I wanted to gift her some hand soaps which is why I asked for a second bag so I can separate the soaps n give her a bag, but the cashier looked at me as if I was asking for way too much... read more

Don't get me wrong ( and Ik this may not make sense) I am overly in love with B&BW, when I goes in there I GOESIN THERE ok and spend no less then. I'm super sad and a little upset because I'm a hoarder of all things B&BW and lately my candles are cracking and the paper is starting to come off around the glass. I wouldn't be so pressed if there wasn't 50% of it left. now I have to take the wax out and use my oil burner. To be honest I'd pass up Mr. Jacobs for B&BW and all I ask in return is my candles to burn the full duration. @Bath&BodyWorks I feel like these cost a pretty penny for them to be coming undone! IJS. Am I the only one? Gave it a two for Candle quality! #painsmecauseyallmyfav read more

Bath & Body Works - scared to burn my 50 others. - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

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Always shop online selection is huge always quick delivery. Great sales. Enjoy all the amazing smells of the lotions and soap.

Always great customer service by Nicole every time we go. Shes amazing! & would recommend to anyone

The mall itself wasn't the most visually pleasing. The building in general seemed a bit old. I visited the Macy's at this shopping center, and everything seemed out of place and messy. The Bath & Body Works, however, was at least up to the standards of the chain. The store interior was brightly lit, and everything was arranged in a familiar fashion as other branches. The employees did not seem as overly bubbly as the Los Angeles area counterparts. I was surprised one of the management leads (at least I assumed) had very obvious tattoos, and while I was not accustomed the appearance, I believe it's great if someone's career is evaluated by hard work and work ethics. I did not have any interaction with her, however. The cashier who helped us was quick and professional. We were in and out of there in a matter of 5 minutes or so. I needed two Aromatherapy candles that day, and they were easy to find. They were located exactly where I would expect to find them based on my past experience, and both Rose and Stress Relief were fully stocked. The quality of both candles, on cold sniff, were consistent, and therefore, wonderful! Love myself some relaxing BBW scent sessions every day. These will do great! Moreno Valley will probably not be a city I visit often, but when I am nearby, it's nice to know there is a BBW just around the corner should the needs arise. 4 stars for a problem-free visit. read more

Now this is what I woke up for. This sale is everything, I call it " time to stock up sale". Walking in you get drawn in with all the smell good of course. The sale is 50% and 75% on items of course and they have the bins ready for you to enjoy yourself. Walking in we was the first couple of people there and the store was empty until the crow start to pack in. The cashier and sales floor people was super nice. I think the managers or leads whoever was over the employee they was kind of short with the employees, I kinda did not like that. We are all people and there is no need to talk to people any kind of way. I'll chalk that up to the holiday rush and hope they are not like that all the time. read more

Bath & Body Works - Some of my collection - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

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The best in town not messing around having your lady smelling fresh grounds coffee hi hi heray read more

Bath & Body Works - Wendy is so nice in the front floor store. She helped me find everything for my friend thank you so much... ps Wendy needs a raise - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

THIEVES - a person who steals, especially secretly or without open force. This is exactly what happened to me on 07/16/2023 at this location. I am extremely disappointed with the manager's unprofessionalism and unauthorized refund. I visited the store to exchange some candles, but instead, I left empty-handed with an unauthorized refund due to the employee processing a return instead of an exchange. The manager showed a lack of empathy and failed to address my concerns. This lackluster customer service experience has made me question the company's commitment to its customers. I urge Bath & Body Works to address these issues promptly and improve their service quality. read more

Dear Bath & Body Works, you should tell someone to update your store hours on yelp and your website. It's really an inconvenience to look at what your time of operations are and find out when I get to the store that you close 2 hours before the time said on website. It clearly says you close at 10p and not 8p. read more

As far as being greeted or asked if I needed help, I'm okay it didn't happen as the store was busy but, a worker also had peer pressured me into buying more items I did not want or need. After the 3rd time I said no they then proceeded to talk down to me like a kid and told me to go get more items. So I did as I felt I had no other choice in order to get the items I originally wanted. I had walked back with extra items and they then proceeded to talk down to me as a kid again and had asked me "was that so hard?" and I had no response as I was in shock as to what had just happened and they then proceeded to ask "it wasn't huh?" and I just said yea. I won't be shopping at the Moreno Valley Mall location anymore as I've felt belittled as a kid instead of addressed as an adult. read more

Disappointed that they decided not to make their store available during the easter flash sale. There's an option to place an order and pick up at the local store but conveniently, the MoVal location decided not to participate and I had to choose Perris for my pick up location even though they are double the distance. The very next day, MoVal suddenly became available on the "set my store" option. Sneaky tactics. read more

To the old lady manager at this location. You are BY FAR the rudest person I have ever met. You are not people's mother nor their grandmother. To scold someone in a store is beside me. You can state your covid rule to another ADULT one time. You're not the smelling lotion police. While leaving my mask up I opened a lotion to smell. Forgetting being every single store has different rules per the general aka store manager chooses to set. Cause let's be real, it's not state guild lines when every store in one mall is different. So!!! The lady tells me 3 times I cannot smell that after I had already put it down and stated "I wasn't trying it, smelled through my mask". She still goes on n on till I just ignore her. While I am still in the store I see this lady talking to another worker {who was working the door when I walked in} talking about me and looking at me. I even heard the young girl say "I just told her that". So, clearly talking about me and not caring if I hear or not. SO rude for a place of business. Beyond unprofessional. I am a customer and should ALWAYS be treated with at least the common courtesy to wait until I leave the store to bash me. I called to speak to a manger and being that's her, it would have fallen on deaf ears being old people hate learning something new like how to treat people kindly. HORRIBLE CUSTOMER SERVICE read more

Was visiting Moreno Valley and had time to drop into BBW. And boy was I impressed. This store is much bigger than others I've visited. They had a lot of candles and wall-fragrances I couldn't find in San Diego. The staff was helpful and the sales were great! read more

I do enjoy going to BBW, but I don't like being hounded and followed around the store to try products that I'm not interested in. I was there to pick up some items for my sister, and the associate started asking me about getting things for myself, and trying to get me to smell all kinds of scents. I'm like.....u don't know what my wallet looks like, maybe I can't get anything for myself. And I don't need to smell every fragrance in the store. Its like I'm playing "tag", soon as I see an associate, I'm trying to run to keep from being "it". read more

Staff are warm and sweet and willing to help but, need more improvement when it comes to customer care. I bought $700 worth of products for work's give aways for Christmas. It would be nicer if the manager went beyond as how her staff and cashier did offered to help out. I have 5 big bags that some are heavier. All the manager could say is that they are clocked in and cannot go out to help their customers. Really? They are still working either way.... I am a manager too and would love to go beyond helping out our clients.... just maybe a thought... Otherwise, I just love your products.... read more

Went in 25 minutes before closing and was turned away. I was told that they decided to close early even though they were customers still inside. Please update your store hours so that other customers like myself don't waste our time coming to this store. read more

The new seasonal employees here are not that friendly i wish the manager could've chosen better staff one lady at the cash register in particular didnt know what she was doing and was hesitant to take my coupon which was $10 of $40 maybe she was lazy idk read more

Bath & Body Works - Must buy if you like sweet smells like me ! - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

The hours indicate they close at 7pm Sunday. I confirmed by calling and they stated they close at 7pm. I get there at 6:25 pm and an employee at the door stated they are closed but proceeded to allow others in. She didn't notice me watching from far. This is why many stores are going out of business, poor customer service. read more

I love this bath and body works. Never crowded, I can go in and get out fast while shopping on my lunch. Plus they had the buy 3 and get 3 free deal going on. You can't beat that!! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Moreno Valley, California

Customer service was terrible. VERY insulting and will never go there again. Will be contacting corporate.

Recently moved out from L.A to Moreno Valley. The lines were ridiculously non existent at the Bath and Body works here. I love it! They had a steady flow of people but it never got cluttered people came and went. It was wonderful. It was so peaceful and all very well organized unlike most Bath and Body works in L.A . It reallt made me whole shopping experience very soothing and relaxing. I took home so many great things. I love the flashback sale (cucumber melon) makes my life complete. The sales ladies were very knowledgeable and were very friendly. They didnt follow me around and helped when needed. I love this particular Bath and Body Works. Excited to go back and pick up more cucumber and melon in the next few days. I got to stock up!. read more

I absolutely love many of their scents and I have been a loyal customer for years, but what irks me is that they discontinue many of my favorites. I get hooked on a scent and then they stop making it and they refuse to tell you if it will be reordered (if the staff even knows!). I have had several experiences where they say "Check back by ___ date to see if your favorites have returned!" And sadly I waste my time waiting when they could have just said no. I'm getting more and more frustrated with them as time goes on and sadly I feel that this review is generous at 3 stars. The employees are friendly, which I appreciate, but you can't have loyal customers if you discontinue everything they love and lead them on which just wastes their time. I hope that they get their customer service at the purchasing level up to par because I am fed up. read more

Staff is really nice & helpful. Although there are a few pushy ones, but thats their job. Overall it is maintained clean but sometimes its not fully stocked :( I gave them a 4 because of friendliness & convenience of being so close to an entrance into the mall. read more

Every time I go to this location, I don't like my experience. They're unorganized and very messy. The manager acts friendly, but she has horrible customer service. This is the only location that they give you faces for redeeming your free item. I was in line for 15 mins and their items were all over the place so I thought I grabbed them from the 75% and when I got to the front apparently they weren't. I explained to the guy that the items were under the 75% (a bunch of them) so I said can I go check really quick (mind you I was in line for 15 mins) and he said "you can go, but you have to get back in line" and I said "for checking your mistake?" Then he called the manager and the manager simply said "no, sorry" didn't even look at me in the eye and explain why her store was very messy and unorganized. Both the manager and the sales associate need training on their customer service read more

Bigger than the Bath and Body Works in Inland Center and it's better stocked. It's a Bath and Body Works and the employees are helpful and nice. It's nearby the lower level parking next to "Round 1" on the more North Side of Towngate Center Drive. So, if you park on that side, it's convenient to walk in and walk out. Great placement of the store. read more

I love this place i have at least 30 perfumes and 30 lotions and cant wait to get more. I stock up on my favorite scents at the semi annual sales. My favorite is carried away and dark kiss which i have found on offer up or on their website. I adore this store everything smells so yummy and i love going there during fall. October - december i just smell the stuff and im instantly reminded of child hood holiday parties. I love love love this place. If you stock uo on sales and coupon right you gwt alot for your money and they maje great Christmas gifts read more

Today I came in very patiently and nicely trying to purchase some products from this store and I didn't mind paying the FULL AMOUNT yet I decided to see IF a coupon would apply and a lady named "Wendy" was very rude about it saying that the coupon didn't work without even trying then she said I had the coupon that wasnt on their website because it wouldn't work. Then when I walked away I heard her talking in a completely different manner to a women who was purchasing just like me. I was going to pay the full amount no matter how much I was going to end up paying I just thought I'd ask but I was rudely rejected by this so called Wendy I will never shop there again thanks to Wendy. I really appreciate Adrian's help who kindly understood and tried to explain why i couldn't use it. Defiantly appreciate Adrian's help and for being respectful and having SOME TYPE of customer service !!!!! read more

they were having 75% off sale, then i brought my old 2 wallflowers that i bought a few months ago and the ladies in the cashier just fully accepted for an exchange without the receipt. i mean who else can i get an exchange other than this place?? its no fair that the wallflowers is such a great product but it can only work in a matter of less than 4 months. pay attention to the coupons they give you after you make a purchase, they come in handy! read more

Always a great experience at this store. I always get friendly workers and never have any issues. They are awesome about putting stuff on hold over the phone too which makes going there to get it much easier. read more

I'm disgusted. Actually let me rephrase that. I'm mortified. I decided to get on of your guys "famous" body scrubs after hearing so much positive feed back from it and getting recommend to buy it by many of my acquaintances and close family friends. At first it all seemed nice and was amazing. I used it everyday for about a week and in my ladies area it wasn't smelling to good so i decided to use it down there. I did not see anywhere on the container/label or anywhere online that i shouldn't use it there. Also it's a body scrub and that's apart of my body so I did not see a issue about using it down there. The next morning I woke up to severe burning, itching, and irritation down there. At first I though nothing of it. Hours later the irritation become so unbearable and so intense that I could not stand it no longer. I immediately decided to go to the emergency room. I was informed that my area was infected and if it got worse I would have to get a surgery. I'm currently on medication but it does not help! Also the present smell of the body scrub has now made down there smell of chemicals. If I could give ur worse than 1 starts believe me I would! It's so disrespectful that I put my trust into you guys and wasted my money just to go through this intense pain and get infected. Corporate will hear from this! read more

Veronica is so awesome and extremely helpful. Thank you Veronica for all your help with coupons and assistance.

I always enjoy going to Bath and Body Works but I stopped by this location today and the girls there were very helpful and I found everything I needed. They always have great sales and coupons too. read more

I love bath and body works. But I have to be honest... These last couple of times I have gone in on a 30 minute lunch break to grab my usual lotions, as soon as I step foot inside I was approached (more like pounced on) by an elderly woman employee who would not let me shop in peace! She kept trying to get me to sample fragrances when I politely told her over and over I was okay, and I knew exactly what I wanted to purchase. I understand they're trying to make sales, but please take a hint... If I say I'm fine and Id rather just shop around on my own, let me. Please don't keep trying to convince me to try on/sample products for 7 minutes.. This is very uncomfortable. This was the second occasion this happened to me. Both older lady employees, the young ones are pretty understanding. Needless to say I left without purchasing anything, to avoid having to explain why I didn't want to sample anything. read more