Came in to shop for costume jewelry. Sadly their selection was picked over. The value is definitely reasonable though. I can't say anything on the service because we didn't encounter a rep while we were in the store and we didn't buy anything read more

Burlington - Store front - Department Stores Near Me - Ontario, California

See all

Not a fan of Burlington (Coat Factory) and can literally count how many times I've been in one on one hand. I just happened to be killing some time and I was like hey let's check out what's in there. To my surprise I found a bunch of pictures and I wanted them all. I resisted and grabbed a few for my sneaker room. (See photos) So next time I see a store and I have time I will try to stop in check out what surprises I could find. read more

See all

The store isn't that well organized and it's very messy! Came in to buy a jacket but it took so long to find one because of how disorganized this store is. They are well stocked and had great selections! The customer service was excellent 10/10! I was able to find 2 jackets that were priced very reasonably! It's always nice to find a department store that is open late! read more

See all

I went to Burlington and it was amazing. Got what I needed and the cashier Clarissa with a K helped me out. She was amazing greeted me. I felt safe thank you so much. read more

Burlington - This was my receipt for my purchase - Department Stores Near Me - Ontario, California

Ontario Mills shopping mall houses an Amazon locker, operating from 8AM. With Christmas approaching, Burlington showcases various holiday decorations, small gifts, and tree ornaments. Furthermore, discounted coats are available. Regrettably, shoe shelves display fewer options compared to prior years. read more

See all

Excellent customer service alot of new faces trying to have a clean store as well as greeting guests as like you're coming inside your home with some dignity and class. The whole Ontario Mills can prosper back when things were more safe some what pure time for humanity and community building. read more

Burlington - Department Stores Near Me - Ontario, California

I was going to use the restroom but there's a code and luckily there's 2 female employees walking by and I asked them to please open the restroom for me . One of the woman said "just wait there we can't stop right now". I found it very rude and so incosiderate since I am a regular customer and and I found out that she is the manager and her name is YOLANDA. I am addressing this issue to the management. Thank you . read more

Soccoro was so kind and helpful, she interacted with kids (which they loved) and was quick and accurate

Extremely slow cashiers. Only one cashiers was ringing up customers the rest took 10 minutes with each customer.

Burlington can be a hit or miss, but it's worth it if you have the patience. The store has great deals and unique items, but long lines and noisy children can make shopping a nightmare. The checkout stands by the mall entrance/exit are always busy, so it's better to use the ones closer to the outside entrance/exit. My mom shops here and she's bought me really nice, brand name workout clothes that you don't see everyday. Overall, it's worth checking out if you're in the mood for some bargain hunting, but be prepared to deal with some chaos. read more

Yeah besides the store being a mess it has good items such as shirts and body wash, however when i was looking by the clothing section the older manager with the walkie talkie passed by then walked backwards all suspicious and was trying to see what i was doing, trying to be all sneaky, mam you're so obvious. You do too much! Don't come here in the weekends either the line reminds me of Disneyland or universal studios. Total wait time is probably 35+ not exaggerating read more

I visited the store to purchase some gifts for my girlfriend, as well as pants and shirts for myself. After spending about an hour in line, I finally reached the cashier and politely requested her assistance in unlocking a purse I intended to buy for my girlfriend. However, the cashier informed me, rather curtly, that she could not help me at the time and suggested I return around 5 PM when more staff would be available. I found her demeanor to be extremely rude, which was quite disheartening, especially since I was excited about buying the purse for my girlfriend. Disappointed but determined, I returned later that day with my girlfriend, only to find that the purse was no longer available. Before leaving the store during my initial visit, I encountered another issue with the cashier. When she scanned my items, she claimed that a pair of green pants I selected could not be sold because they lacked a price tag. I quickly fetched five more pairs of the same pants in different sizes, but she insisted they were not the same item. Eventually, after I expressed my frustration over her behavior, she reluctantly agreed to ring up the pants. After completing the transaction, she had the audacity to ask me to return the extra pairs of pants to the shelves. I firmly responded that it was not my responsibility, paid for my items, and left the store. she is the only cashier with short dreads and glasses/ older lady. read more

Worst return/exchange policy! They allow you to return up to 30 days for your money back with the receipt. Then you get 45 days if your part of their loyalty program. However I paid $14.99 at Christmas and returned today for a measly $8.49 because that was the lowest price of the item feom Christmas to now. I had my recipt and it didn't matter. That is their policy, the girl pointed out its on your receipt. I am completely disappointed and don't plan to come back. There are plenty of other options to shop at. This is a ripoff! This store is huge and is always a mess so I will go elsewhere. read more

Came here specially looking for a new blouse, but got easily distracted by housewares. LOL I was surprised to see the Amazon locker here to the right of the doorways towards the back of the store. This wasn't here before. The store looked in a disarray from the holiday shoppers so the inventory was the best to chose from. I guess I have to wait until they restock before I head back to shop here. read more

See all

I visited Burlington at Ontario Mills in Ontario on Sunday, 1/28/24, in the afternoon. The entire store was huge, spacious, and offered a variety of items. I was walking around mainly to find cute clothing. The selection offered did not impress me as I hoped it would be. I purchased only one nice top for $10 as well as a perfume bottle for $25. The price point of those items was great. The customer service was friendly and quick. This location gets a solid three stars. read more

Great selection of products but the bathrooms are not working. So only go when the mall is open.

The service here was terrible they had 3 checkers at the front for a line so long that it took an hour to be helped and pay for my 3 items. Also one of the male checkers prioritized sorting hangers over helping the customers in line.. no other help was called the whole time and I saw many employees walk by. The manager at this store needs to keep better watch on what the employees need to pay attention to first which are the customers. read more

If you are short woman or use a wheelchair (like me) good luck shopping at Burlington in San Dimas, Upland and Ontario Mills. The women's apparel section now looks like this. read more

Burlington - Double decker racks - Department Stores Near Me - Ontario, California

Went in today and the guy who greeted me named Dylan was so kind!! He really made me feel special and valued. Will go back only to see him!

Rude people working there made customers feel terrible when I asked to use bathroom for my Grandbaby, No excuse for their rudeness, I'll never come shop here again such bad manners for being a store inside the mall read more

The line to pay was terrible! I was waiting in line for 45 minutes to pay for some socks! Ridiculous!

Great customer service! Lots of selection and at great prices. Different items you would not expect from a clothing store. So much more than that. read more

This place is great for finding nice button up shirts that my son wanted for school. Awesome prices! We picked up a few shirts for about 12.99 each. The workers are pretty amazing! They always greet you and ask you if you need assistance with anything. The cashiers are always working their butts off. If they would just have more cashiers available that would be even better because the line does tend to get long. Tip: Store is located on the outskirts of the mall near movie theater so it's easier to go in and out. read more

I just called customer service to find out why I no longer got a paper statement. I was informed that I choose not to get one ,which I did NOT. I was also informed that I was being charged 2.90 every month for them to mail it to me . How cheap can you get. He also said I could go on the website to pay my bill, I spent everyday for two weeks with them trying to fix their site so I could go on it it still doesn't work till this day. read more

Poor selection and quality vs when they were Burlington Coat Factory. Flea market type of items and quality.

This store is always a mess and everything is on the floor. I even heard one tell the other why she wasn't picking up a certain section and they said because the customers are just going to drop it again anyway. Also their return policy is the worst I have ever experienced. They follow their return policy when they want to give you some low price even if you have your receipt but they don't follow the other parts of their policy stating they will do some returns without a receipt with an ID. The manager accused me of using the items just because I didn't have my receipt and they couldn't find it in their system. read more

Really? Only 2 open cashier for business. We were like 60 person waiting to over 45 minutes on the line for pay specially on Saturday. Come on Burlington you can do better. read more

Burlington - 2 open cashiers - Department Stores Near Me - Ontario, California

I have been to this store many times, always found what I needed in every isle. to my disbelief today was the first time I went in almost a year. everything was a complete mess. I was shocked to see how bad this store looked. And to make matters worse , it is located inside a mall, you would expect top quality. It appeared to only have a handfuls of workers both on the floor and on the registers. Every isle was tossed up, I could not believe what I saw. read more

It's gotten so bad here. I used to love it, and come all the time. Selection of items has gone downhill. I usually come after work in the morning as I'm a RN who works night shift. I Love Hello Kitty and Sanrio. I used to find the cutest things here. Not anymore. I've seen the Same employee Twice only bring out a select few items such as mugs, tumblers, etc (No hello kitty or Sanrio though). Yet I saw her purchasing a big hello Kitty tumbler about 20 minutes after stocking. That tumbler never hit the floor though. Happened again with a blanket I'd been looking for, for So long. That's Not right. I used to work retail at Macy's, FinishLine, & Journeys. We were never allowed to do this. Takes the fun out of shopping if you can never find anything. & their attitudes omg. read more

There are around 23 people in line and only 2 registers open. Hire more people!!!!!!!! Pay them more or something. Been here for 15 minutes and moved 3 spots because people just leave. Don't know your business model but you are losing money. Amazon shopping here I come. read more

The store is large, very spacious but the clothing selections are mediocre. There are no brands like 'Patrick' silks, 'ABS' or nice collection of coordinates for the business woman . Shoes are same as ROSS or Marshall and they are lacking in leather coat selections. They need a new buyer who is in tuned with a woman wants to be polished and professional looking. It reminds me of a rummage store. Now they have a new check out policy, the back cashiers are only open on the weekend so there is a very long line to check out during the week. I was told this new configuration is to ward off mobs of thieves. I guess that's why they have no leather name brand purses, accessories. I got anxiety from the long twisting line, lack of selection, no continuity. I would only come back to buy a gift for a baby or small child as they seem to have coordinates.They use to have a tailor on site, no more, sadly. Home goods has poor selection too. read more

This was our first time here at this HUGE LOCATION!!! There's no excuse to leave here empty handed!! Aisles of clothing in every size. Aisles of purses and backpacks. Aisles of jewelry and accessories. Aisles of SHOES!!! Aisles and aisles of baby items and home decor. read more

See all

Waited one hour in line there was only one checkstand open more than 15 customers in line read more

Burlington - Department Stores Near Me - Ontario, California

Burlington, is it your practice to tell a customer at 11:45pm he/she needs to leave the store when the store closes at 12:00am? If not, that's certainly what happened to my husband. He ran in the store about 11:40pm to try and find a quick shirt for tomorrow morning. He was met at 11:45pm by an employee who said he needed to leave as the store was closing. When my husband challenged the employee saying the store closes at 12:00am, he was told the employees have to clear the floor the store was closing. I understand employees are ready to get home after perhaps a long day, however, there has to be a better way. read more

Burlington is one of the best in terms of prices. You can find fairly high end designers here for a fantastic price, I do all my children's shopping here. Not a huge fan of the women's clothing, though I have found a few things. The homegoods section is great, you really cannot beat the prices here. Lines aren't too bad either, worth stopping in, the selection is endless and the store huge and well stocked in all departments. read more

I know this is a discount store, customer service sucks. They have the item with the wrong price and the cashier is making a big Deal like I changed the price. Waisting my time waiting for the manager!!! read more

See all

This is the first time I come back to the since it's opened and quite honestly, I don't like what I see. I see 85-90% shelves empty. Nothing to be stocked. Signs everywhere saying "New Exciting Merchandise Coming Soon". Who knows when will that be... This place looks more like it's going out of business than a re-opening to get customers back to the store. read more

See all

great shopping experience! i love this place they have a great selection of clothes and house items read more

Burlington - Department Stores Near Me - Ontario, California

This is in regards to management! They are a joke and don't know how to be leaders. Roxanne is such a b***h, learn how to talk to your employees! you're suppose to be a leader but you talk down to them as if they were stupid. If they are new maybe train them on the job before throwing them in there and having you and Dennise talk shyt to them because they don't know what they are doing and doing it in front of everyone instead of pulling them aside! It's not their fault that they don't do things the right way, obviously because NOBODY trained them! Common fukn sense! Y'all talk down to the employees as if you guys were perfect! Pleaseeeee yall are horrible leaders and one of these days someone will treat you the same way because Karma is a bi**h! read more

People bring hoards of misbehaved children here for the sole purpose of letting them use the place as an indoor playground. Lots of screaming. Lots of yelling. Lots of running into things. Parent encouraging this behavior by actually chasing their kids around the store and screaming and yelling like they are kids too. The line was super long and not moving. I got tired of the trashy behavior of the customers and the screaming of their children while I was waiting. I put my purchase on a nearby shelf and walked out without buying what I had picked out. Do yourself a favor. Don't shop here. read more