If I could give zero stars I would. Kohl's is a corrupt company that could care less about its customers and it shows. Kohl's has the worst customer service I have experienced anywhere. They screwed up and assigned another person to my rewards account. I sent them receipts that clearly show another person made purchases using a different credit card, but Kohl's couldn't care less because they thrive on scamming people. The other person then used the $20 Kohl's cash that was assigned to me. Kohl's being the horrible company that they are, refused to reissue the $20 Kohl's cash that I never used. These fools will no longer have my business and I will tell everyone I know that they are immoral. They will not work with you to fix a problem that they screwed up on. I will no longer shop at this corporation. read more

I noticed there's always 3 extra register lights on when you're ready to check out, so you can think they have all these cashiers waiting to help. And at the time I went, there's only one cashier who was fixing the end caps while there was five people in line waiting to pay. read more

This location is not my norm however worth the drive for me. Store is pretty big and clean. It's well organized and definitely has a better "in-stock" selection of items. I came to find a specific Levi's jacket for my kiddo- to my surprise they had the one he wanted, in his size, on clearance!! Staff members were friendly and helpful. Parking here is not an issue. Definitely will keep returning here! read more

I don't like this Kohls location. It has the worst customer service, and it's very poorly maintained. They don't have good sections on anything, in my opinion. I avoid this location at all cost! read more

Jocelyn works in the Sephora makeup store inside Kohls . Jocelyn was attentive with each of the customers , greeting each one as they walk into the store while answering questions with another customer. She recommended some products for acne prone skin which she also used herself and the results looked amazing on her . Definitely coming here again to this location and hopefully Jocelyn is on schedule. Clearance sale events with 50% off additional, already reduced items at the Kohls store . read more

Kohl's - Take 50% off already reduced price - Department Stores Near Me - ONTARIO, California

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Saturday May 3 at 10:45am Register 5 the girl that was working that register has HORRIBLE MANNERS. 1st she was chewing gum like a dam cow & then snapping it really loud. Then asking her questions about returns she was very rude. If these people don't like their job then go work at a warehouse because that is exactly the attitude she had. And KOHLS should NOT ALLOW their associates to chewy gum while on the job. read more

Great staff and amazing shopping experience. Love coming here all the time just a lot of trash trucks by pollo loco all the time

This is a place I often visit for Amazon returns. Generally, the staff inside the store are friendly, but the young woman who helped me today was far from professional. She was chewing gum loudly and spoke kindly to some customers, while being short and rude to others, like a child. Normally, I just ignore people like this, but I'm genuinely curious about what the management is thinking, hiring someone like her. I don't expect perfection, but no one needs service that's more childish than an actual child. read more

***This review is for their shoes section only*** My daughters and I are in search for some new weather-proof boots. We've already been to a few stores... we haven't found anything to our liking... selections are very limited for some reason or we're just late to the party and all the good boots are gone. This past weekend, we were near the Ontario Mills area and decided to stop by this Kohl's. We've purchased some good shoes from here in the past. Unfortunately, we did not like what we saw. It was no different than what we experienced at Marshall's or Ross when searching for boots. I try not to have expectations from any stores, but stores should have standards to keep the sections and aisles in good stock and great shape if nothing else. It was a mess. Shoes were everywhere, boxes were open... just not organized at all. It was an eye sore IMHO LOL. Other sections of the store appear to be okay though. Must be something about shoes. Maybe no one wants to touch them? Well, if that's the case, just wear gloves or something to cover your hands. Anyway, no cigar from here, either! Now we have to find a store that just sells boots for better outcome. Hopefully, we find something before winter is over... we want to sport our boots you know LOL. Happy Kohl'sing! read more

I like Kohl's but think their prices are too high for the world today. Consider online shopping options, the department stores need to adapt. Their sales seems like artificial sales... like clothes are priced higher only to put them on sale at 'regular price' elsewhere. Staff are friendly and clothes are good quality but I could find the same type of clothes online for less. I went her since i received a gift card. I have no issue with the store or staff. read more

Kohl's - Red Haggard polo - Department Stores Near Me - ONTARIO, California

This location is empty with long lines. How is that possible you ask? I have been here a couple times and the store is very unpopulated... so , then they only have minimal registers open . The store is clean and well organized. There is Plenty of parking since on a weekday it's empty . They have an Amazon return center that allows you to drop off Amazon returns free of shipping. You have to pre arranged that with amazon. The store coupons are nice, but even with coupons clothing is pricy here. read more

Kohl's - Amazon returns offered here (free) - Department Stores Near Me - ONTARIO, California

So happy I found they had a sale for the Kiehl's ultra facial wash. Sephora is located at this location. I usually order online and do a pick up. It is more convenient than to browse in-store. Kohls cash can be accumulated quickly and makes it easier to order items I need. I use their Amazon return drop off which is easy to use. Good selection of items. They have nice Disney clothes and The Simpsons shirts/socks. I buy my nephews baby/toddler clothes here too. read more

Had some Amazon returns, waited 15 minutes in the first returns line I saw entering the store. Only to be told it was not the right line and Amazon returns were by the pillows. There were no signs at the store entrance nor the returns line saying this. read more

I ordered online and ALL of my orders that came from this location have been incorrect for the past 3 orders I have placed. I always received different sizes of orders coming from this location. I feel like they don't care enough to check the sizes of the order and just have been a mess whenever I ordered something online that Its coming from this location of Khols. It just waste of time and why bother taking the orders if they cant get it right. read more

I ordered some items via online for store pickup. First time here, and it was near impossible to find the online pickup area. I did see a sign at the front that stated that the online pickups are at customer service - but there were no other signs that lead me to know where the online pick up or the customer service is located. ONLY until about 20 to 25 feet from the actual pick up location is there a small sign hanging that says "Online Pickup." The area was rather obscure and located on the far left side of the store once you have entered via the main entrance. It was almost as if they intentionally tried to keep the location obscured - poor design. What WAS more noticeable is the Amazon return section - this was directly in the front. As you walk in, there is no way you can miss it. Why can't the online pickup be this way? I have no qualms about it being at any part of the store, but just at least make it inconspicuous and have more signs to let customers know of its location. Floor staff was almost non-existent; I understand it is a big store and they may not have enough staff to have around (thus, I was not able to locate someone to inquire about the location of the online pickup area). Other than that, the pick up personnel was very friendly and courteous. The line moved relatively quickly and no complaints on this department. read more

Kohl's - Department Stores Near Me - ONTARIO, California

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Roselyn in the Sephora section is very attentive and very knowledgeable about the products they had. They didn't have the hourglass concealer but she helped me find a great alternative she recommended a primer to go with it as well thank you Roselyn! read more

Let me first start by saying I do not shop at Kohl's, and now I know why... Came to the store today to return a Christmas gift, and received the absolute worst customer service. Not only did we feel unwelcome upon entering the store, the associates in all departments were rude. Once we completed our return, we were given a store credit and sent on our way. With a $50 credit in hand, I planned on just sending it to my Mom who loves Kohl's, but saw a cute Disney sweatshirt on the way out. I didn't see anymore, just the one on the mannequin, which just happened to be my size. Asked an associate if he could take it off the mannequin for me, and he said he would have to call someone. Ok, no problem. After about 5 minutes, he still never called anyone, and still didn't offer to help. That was my que to politely say "never mind" and left the store. The associate didn't even say someone is on their way, just said: "ok". Like I said before, I don't shop at Kohl's and I won't be back. Macy's customer service on their worst day is better than what I received at Kohl's today. read more

Whats the point of having Drive Up to pick up your orders, if you can't find parking in the designatedparkings. They need to do something about people using it as a parking. read more

Kohl's - Department Stores Near Me - ONTARIO, California

Josalyn whom was in the Sephora Department was extremely helpful and patient she helped me get what I needed to help with my oily prone skin. She goes above and beyond and it shows. Thank you for making my trip to Sephora a breeze. read more

Kohl's has the worst customer service I had an inquiry about my credit card , one simple question ..( am I able to pay down my principle aside from my regular balance) The 1st customer service representative would not answer my question and he kept me on the phone for 25 minutes he then proceeded to tell me it was gonna take another 30 minutes to speak to someone in a higher position to answer a yes or no question. I. I waited a total of 60 minutes a minute to get a simple answer of no. Your Customer service representatives need to be more informed on what is going on with your company. Horrible customer service for one simple question get it together Kohl's! I pay all of my credit cards on time and make double payments and that's how you treat a loyal customer I will be taking my business somewhere else thank you very much read more

Love shopping at this Kohls! I always go in the morning so its not as busy. The employees Ive encountered have been helpful and kind. You can do Amazon returns at this location, no box needed, which is one of my favorites since I shop quiet often on Amazon. When you return an item you get a coupon for kohls. Parking will never be an issue here. read more

Kohl's - Department Stores Near Me - ONTARIO, California

Shame on @Amazon & @Kohls for shady business practices after dropping off my @amazon return was given a 25% coupon to be used @ any time in the next 7 days @Kohl's refused to honor it on my 3 items. Even though my items were NOT ON EXCLUDED LIST store#601 read more

Kohl's - Department Stores Near Me - ONTARIO, California

I don't typically shop in-store at Kohl's. I do most of my shopping there online. I like the fact that this store doesn't seem to be as crowded as other Kohl's which I definitely like. Ironically, the thing that brought me to this physical store was the fact that I needed to do a return for an Amazon purchase. They actually have a dedicated desk for handling Amazon returns, which I thought was great. AND, they gave a percent off coupon for Kohl's (I can't remember the percentage amount) which I thought was a great marketing strategy. read more

This review is actually for Kohl's.com. I placed an order on 6-2-19. Paid for ground shipping (3 to 6 business days). Originally it gave me a delivery if 6-6 to 6-7. Arrived in COI on 6-7-19. I'm in Ontario and now the delivery will be 6-12 . Called customer service and was told it would take 7 to 10 business days, therefore it is being delivered on time. I told them that's not what the website says. I'm not happy about this and will think twice about ordering again from Kohl's. read more

I been coming to kohls from since ever . Today I came to this location first time and received the best customer service from Stephanie. I do appreciate your time and service and will def be back because of you Thank You Stephanie read more

This place has an Amazon drop off/return center! They also give you 20% off your Kohl's purchase when you return your Amazon item, very useful if you plan on buying something here. Great customer service, fair prices, sales, and good parking. I will be coming back here again. read more

I give the two stars for deals. The reason is be careful with using the Kohls cash. Kohls is engaging in very unfair practices of converting your cash into Kohl's cash (essentially store credit) and this is how they do it: For the sake of simplicity I will use small round numbers: 1. you placed order 1 worth $400 you get $40 kohls cash. 2. you placed order 2 worth $40, you paid with kohls cash. this order also has a additional 15% discount which you don't get because you use kohl's cash. 3, you returned part of the first order, let say worth $200, Kohls now give you only $160 back and keep $40 because the you no longer qualify for kohl's cash. 4. when you return part of the second order Kohls only give you Kohl's cash back and not money even though they already kept that same amount from you in money. so you see how they convert your cash to kohl's store credit. the store won't help, customer service don't help. Be sure you are aware. I will return stuff I bought from them to punish them from this behavior. they want to keep my money, well what they lost in sale from me will be a lot more. read more

Tried going back for one more chance and wowww LOL why put this false advertisement on if you can clearly see the prices on the socks???? this looked like it read "$18 -reg $40- when i got to check out it was $34- ridiculous advertising if they're not on sale why put a sign???? a joke - marshall's here i come! read more

Kohl's - Department Stores Near Me - ONTARIO, California

DO NOT RETURN YOUR AMAZON PACKAGES HERE. I returned a loungefly bag here that was $100. The woman doing my return kept telling me how cute it was and going on and on about it. I noticed she didn't put it in a bag like the other returns she was doing. Then I got charged for it because it was "never returned." I don't have proof she took it but c'mon what else really could have happened? read more

I drove for 30 minutes to pick up the online order.it was found to be a used machine with dirty inside. When I asked the service staff, she was playing with her mobile phone and told me that I should go to the store to find out if there were any new ones. She didn't even check the inventory for me. It's obviously been used and returned. If I don't check ahead and take it home, I'll have to drive another 30 minutes back. Very, very bad serviceexperience. read more

Kohl's - Department Stores Near Me - ONTARIO, California

Janay's rude attitude at the returns desk is the last straw for me, and I will not be returning to this Kohl's location. She was unfriendly and condescending to my family and me as we had questions and concerns regarding a previous purchase and exchange. She rang us up incorrectly and was pushing her work off onto her co-workers. We had to have a second staff member rectify her mistakes, but she could care less. This isn't the first negative experience I've had with customer service at this Kohl's location. The elderly white lady at the jewelry counter was irritated that she had to help us because other staff couldn't. She called them "incompetent" and was bothered she had to pick up their slack. Why are you venting to the customer? Like Janay, she also rang us up wrong, costing me an extra $20 that Kohl's later wouldn't adjust. Kohl's needs to improve their hiring and training process, otherwise they will end up with a team full of lazy, rude people like Janay. read more

Fast friendly curbside pick up IF you make sure to click the option when ordering...made that mistake the first time They has all I wanted at the location nearest me read more

Great place to shop online !!!! I definitely have gotten the opportunity to do some shopping here during Covid when going in stores was not the thing to do. I love it now read more

Not a huge fan. But once every couple months we get a $10 off coupon (with $10 minimum purchase) mailed to our house, so it's basically a free $10 to spend. The store is generally disorganized, and the racks are filled with clothes that belong on other racks. I don't blame the store so much for this; it just attracts a certain clientele that doesn't exactly care for cleanliness and order. Also, cell phone reception (Verizon) is terrible throughout the store, for some reason. But if you look hard enough, there are deals to be found. If you can deal with the disorder to save a few bucks on brand name clothing, then this place is for you. And the free $10 to spend about 4-6 times per year doesn't hurt. read more

Kohl's - Kohl's - North entrance. - Department Stores Near Me - ONTARIO, California

Employees are rude here. They make rude comments toward you. I was returning for Amazon and the lady stated I gave her too much work for returning 4 items. I remained polite, mostly cause I was shocked, but I should have asked her to keep her comments to her self. Anyway.. avoid this location if you can. read more

I like shopping at this store during my lunch break, as it is close to my office. Its usually clean and well organized. The downside, twice now I've gone in to make an Amazon return only to have the Wifi go down and not be able to make a return. Went in today, stood in the long line for at least 25 minutes, only to be told they're having issues with their system (seems to happen often at this store) and then finally made it up to the front where I was next in line and we were all told Wifi was down! Had to leave at that point. What a waste of time again. No time to bother shopping. I felt bad for the workers. They were under pressure doing their best, but had no one to call on to fix the issue. I have noticed before when trying to pull up a coupon on my phone in this store, Wifi won't connect. Not good for business. read more

This store is always so clean and they have great displays. Everyone is always so helpful when I need finding stuff or just picking up an online order. And the Amazon return in this location is super easy and quick. So convenient. read more

I'm really upset with Kohls. I went in yesterday and around ten o'clock I asked a cashier if I could use my kohls cash for Sephora. She said yes. So I walked around in Sephora for along time deciding what to purchase. So the sales girl walked up my order and told me we don't take kohls cash in here. I was really upset that my time was wasted. I went to look for the cashier and there was another girl there. Please inform your employees or have them ask if they don't know. read more

I went in to do an amazon return and I was helped by an associate names Emily. She was so kind and helpful, had a smile on her face the entire time. We need more Emily's in the retail industry! read more

To the manager and employees at Kohl's thank you so much for exchanging our Keurig Select twice in four months for our original discount price. We went back to the Classic. It's not your fault Keurig has a bad product in the Select model. You guys are great. read more