they're okay and will clear things up if they over-charge. they charge aggressively for services and are not always clear. Make sure you get everything in writing because--like most mechanics and used dealerships--they will overcharge if they can read more

Bought our Subaru from BS in 2013 or 2014. Have continued issues with the car, while minor, are annoying for a 3 year old car. Just got off the phone with Michelle in service about an extended start problem. She was rushed and rude and it took me three times to get my question answered. Very disappointing. read more

My review today is specifically for the general sales manager Steve Kelson who has on numerous occasions lied to me, treated me poorly, insulted me, and even made me cry - more than once. I could offer specific examples but I don't want them to know who I am because I still get my car serviced there (it's close to home). I've heard him talk about other customers behind their backs too and even say vindictive mean things that were unwarranted about customers and his sales staff too - it makes my skin crawl to know every car I see on the road with a "BHS" sticker put money in his pocket. The owner, Dave Birmingham, is such a great guy but since Steve works for him I will never ever buy another car from Dave (Burlington Subaru & Twin City Subaru). read more

The parts department has been pretty busy on every visit I've had, so I've had to wait at least some period of time to get my parts. The only friendly guy in the parts department I've met is a guy named Leon. The complaint isn't with the service, which is adequate, but with the prices which are bonkers. All of the prices for parts are significantly higher than the Subaru Manufacturers Recommended Retail Prices. For instance a PCV valve for a 2005 Subaru outback costs $21.56 from Burlington Subaru. The MSRP is $16.95 which is what Twin City Subaru in Berlin VT sells them for or $13.42 which is what subaruparts.com sells them for. You can compare their prices online: Burlington Subaru: http://burlingtonvtsubaruparts.com/parts/ Twin City Subaru, Berlin, VT: http://twincitysubaruparts.com/parts/ Subaruparts.com: http://www.trademotion.com/parts//?siteid=214857 You can decide if the buy local tax is worth it for you. The small parts seem to cost nearly as much as the online parts, where as the bigger parts like a rear wiper motor are only 30% more than online at $165.55 (Burlington Subaru) vs. $126.68 (subaruparts.com) vs. $159.95 (MSRP). I wanted to support a local business but will just spend the money I save buying elsewhere at local business and limit my trips to Burlington Subaru to emergencies and not planned maintenance. The showroom centerpiece BRZ car hasn't been dusted in the past 3 weeks I've been going in there, so if no one in there can muster the motivation to do that I doubt they're going to go the extra mile for you unless there's a commission in it. read more

Would give this dealership's service department 0 stars if I could! My son's car was left there to be serviced and had all four hubcaps stolen off the car while on their lot. Subaru's response? We don't accept responsibility for theft or vandalism while on our lot. With so many other Subaru dealers in the area folks, DON'T GO HERE! Your car is not safe, and they won't care. read more

The worst customer service I've ever experienced. Two times I've had the experience of their having a recall and hiring NO extra mechanics to fix a problem Subaru itself caused! This has meant having to wait literally months for them to repair a vehicle with a serious safety defect. They will have thousands of cars they sold impacted by a recall and have only one mechanic available to fix that issue, causing their customers to drive around for months in unsafe vehicles. This is simply unethical. Additionally, once I finally have been able to get in to get my vehicle repaired, they take literally twice as long to fix it as they say. They also let people with later appointments be serviced first because they show up early, but they don't tell you it's actually first come first served on the phone when you make your appointment. This has caused me to miss doctors appointments because they say my car will be ready 30 minutes after my appointment and it actually takes over an hour. No one ever takes responsibility for this issues--instead they try to find ways to blame the customer or act like it's all out of their hands. Eventually there will be more options for folks who wish to purchase AWD vehicles for Vermont winters (some of which are more efficient and environmentally friendly than Subaru) and I think this business is going to be in for a shock at how quickly they lose customers because of their terrible customer service. Update--in the shop they told me it would take 45-60 minutes for my car to be serviced after having told me in a letter AND on the phone that it would take 30 minutes, but now they're telling me it will be an hour and a half without taking any responsibility or giving any apologies, claiming it's impossible to do this service in the time they twice guaranteed me it would be completed in. read more

I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they performed a complimentary multipoint inspection and diagnosis, but because I asked them to check out the noise, they charged me for that. When Darryl drove the car into the shop, he commented to me about the noise, and there is no doubt in my mind that they would have found the issue in their "complementary" inspection and diagnosis. He refused to issue me a refund for the charge and the service manager told me that I should feel lucky because they had to replace a rusted bolt as part of the recall that Subaru was not paying for. I feel taken and not treated very well and will NEVER go back. read more

Burlington Subaru is the best! Phil and the managers set me up with a great lease deal on a new 2017 Impreza and my dog and I absolutely love it! It was one of the easiest shopping experiences I've ever had and will gladly drive back up to VT from Boston just to buy from these guys! read more

I walked in on my day off to test drive a wrx ( I currently have a 2006, am married, over 30yrs old, and employed). I tried to schedule an appointment on the phone but they told me to walk in. After walking in I proceeded to wait for 15 minutes even though there were free sales reps at their desks. Finally I just went over to one. I explained what I wanted to test drive and offered up all my personal information to let them know I'm not some young kid looking for a free test drive. I also wanted to be up front and told them I was about 3 months out from buying the car. After that statement I was asked "then why are you here?" And the entire interaction was extremely negative going forward. They did indeed let me test drive but hurried me along. Not letting me look at the inside or outside- making it clear I was wasting their time. I was so annoyed I really couldn't get a good impression of the car. The manager didn't even follow up afterwards with "take you time and we'll be here when you're ready" type statement. Their prices are very high to begin with and apparently their customer service is just as bad. I'll be driving to St J Subaru to buy my new car this year. Burlington Subaru has lost my business. read more

I bought an Impreza in 2015 from these guys and never used them for service as my local mechanic used to work for them. However yesterday I had a dramatic (to me) event happen with the car... I Had No Break Lights. I saw my mechanic to diagnose the problem. I also had lights on my dash. He said it was a break switch, which is not something that should happen in a car this new. He could get me a switch and change it Friday afternoon. When I arrived home I talked to my husband and he thought this is something that should be covered under the warranty. I got on the phone with the service department manger Bill. Now I was not happy and had been having that no good horrible terrible week. Bill kept me calm and helped talk through things with me. He said it was probably covered under the emissions warranty and he could get me in the following day as an emergency. I was on the phone with him for about 20 minutes and hung up feeling better! I arrived there at 7:03 to get in line for the day early, and at 7:30 the doors opened and in I went (mind you with this issue I was unable to shift without over ridding the shifter). Josh was my service attended. It is nice to have someone in a big shop like that to be your reference point. We went over everything that had happened. He arranged a rental car for me. I took the van down the street and walked in and no fuss no muss drove off in a nice new car. As Bill had hoped my car was done same day and I was able to return the rental to them! As someone who approached Burlington Subaru with an attitude, I am now walking away from my experience doing a complete 180! I am not saying that everyone is going to have the same experience as me, but I hope you give them a chance to be your go to! Thank you Burlington Subaru Service Center! read more

I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terrible experience. There were many reasons, but the most ridiculous was that I was put in charge of finding my own parts when the dealer could not locate them for a scheduled repair. I scheduled the recall appointment more than a month out, and when I brought the vehicle in they did have the part to complete the work. If they didn't have the part for a known recall appointment, why was I not notified? They insisted the part would not be in for 6 months, but that if I tried to get the part myself things would go faster. After nearly daily phone calls with different Subaru parts dealers I located my own part. I have never been responsible for getting my own parts for repairs by a mechanic or service department in my life. Ridiculous. In addition to all of this, the lack of communication, lack of respect for the customer, inability to finish the work in the timeline that they proposed (both times the car went in they kept the car for an extra day as the work did not get completed when they said it would), inappropriate service charges and lack of follow through were all sub par. In short, if you are considering Burlington Subaru for service, go elsewhere. A previous reviewer stated that the culture there seems "shady" and I agree. They are terrible. read more

We stopped by Burlington Subaru to look at new cars. We have purchased two brand new from them in the past. We were looking for a 2018 and there happened to be a 2017 there that would fit what we were looking for and the writing on the windshield wrote "2017 holdover Save Big". So we test drove, went back and started to talk numbers. They offered less off from the 2017 than I could get off on a 2018 from any vehicle manufacturer. Not only that they offered $3000 less than trade value on the 2015 Outback we have. So I said no thank you and the salesman went to get his very rude sales manager who instead of working a deal, literally came back with the same paper and said if you can't work with this you might as well leave. So of course we did, and explained on the way out that we will never purchase another vehicle from them again and before I could finish he said good, go home and have a nice day. My wife and I felt very uncomforable and very insulted by the way we were treated and will never buy another new car from them. They are selling cars in their lot of the same year as our 2015, with far fewer options in the $23,000 range and they offered us $15,000. All I was looking for was $18k which is less than trade value. They are price gouging people and I hope word gets out on them because there are other options to buy these cars. If I could give less than one star I would. read more

Burlington Subaru - Car Dealers Near Me - Burlington, Vermont

First of all, you can NOT reach the service dept. by phone. In trying to make an appointment, I left a message and got a call back hours later but by then I was not home. I tried calling back but did not get an actual person. I resorted to scheduling on line which caused me to wait for many weeks for a day that was open. When we finally brought the car in for the scheduled warranty work (2 oil leaks) they were extrememly slow in helping us. We left the car for the whole day and they were not able to fix it in that time. We called the next day but the technician did not make in to work that day (understandably, due to a snow storm). They did lend us a loaner car but that also took a really long time to pick up. Nothing happened over the weekend - closed. Finally, on Monday, late afternoon, they called saying the car was ready. I arrived but still had to wait at least 45 minutes while they 'finished the paper work.' The service person took care of other customers while I had to step aside and just wait. Not sure what was complicated about the paper work. Mean time, they left the car running parked out in front of the dealership, just wasting gas, for 25 minutes. There was no reason to leave it running and we even have an anti-idling law in Burlington. No wonder I get my usual service work done elsewhere. Had to go here due to the warranty work. read more

Brought in my Subaru for an airbag recall repair after waiting for months. I was told I would get a free inspection since I bought my car from them. Of course, I got a call that my car needed $1400.00 worth of work, which we refused to have done since we have a regular mechanic who also does our yearly inspection. When we went to pick up the car, the woman in the service area told me I owed them $50.00 because they did the inspection. I told her I bought my car there in 2013, and she argued with me that I did not and I hadn't been there since 2013 and I needed to pay. When we named the person who we bought the car from, she said he no longer works there. The guy who told us there were free inspections happened to be standing next to her, so she said it was his mistake and I didn't need to pay. I don't expect to have someone basically tell me I am lying to them. I am still so upset that I don't think I will be buying my next Subaru in Burlington. I know I am a dime a dozen Subaru customer in Vermont, but I will be going to another Subaru dealer for my next car. read more

Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Boston but they were way too busy to fit me in. Dropped in to a busy service department at Burlington Subaru. Was greeted by a bunch of very welcoming people. I explained the situation and asked if they could figure out what was wrong with my car. They said "sure" we can help. Asked for my key, went to get the car and escorted me to the nice waiting area. Tim, a manager from service came back to say he had taken care of situation with the balancing of my tires. He also said he drove it around the lot to make sure that all was well with the car. Tim said "all set". I asked him how much I owed him. He said, it was not a big deal and there was no cost. Flabbergasted in every way by their genuine care and that they did not take an opportunity to charge me. Thank you so much Tim and others at Burlington Subaru. read more

I just purchased my first Subaru ever at Burlington Subaru!!! I had a fabulous experience working with Crystal!!!!! I would definitely recommend working with Crystal if you looking to purchase a Subaru! She helped me through each step, really listened to what I wanted in a car and what made sense for me as an individual. read more

We were visiting from out of town and had an issue with my moon roof becoming stuck wide open. With impending rain the next day I was panicked to have my roof closed. Whoever I spoke at subaru in burlington said they could not help me that day, and if I brought it the next day they MIGHT be able to look at it if I left it there in the morning. I again explained I was from out of town and dropping off my car all day would not be feasible and that I didn't necessarily need it fixed right away just closed! My local Subaru dealership would've gone out of there way to help so I was disappointed with this service. Instead I went to an Ace Hardware to get an allen wrench and an employee there came out to my car and closed it within a few minutes at no charge. read more

After leasing two vehicles from this dealership, I called 1 1/2 years later to check on a particular package I believe I purchased, and what was included. Asking this simple question took just over 2 weeks, with multiple phone calls and voicemails. I spoke to Sales, transferred to Service, transferred back to Sales. Left a voicemail with the receptionist and never heard back. Called again, talked to the receptionist, who had no idea who I was (apparently didn't listen to the voicemail, because I didn't get a callback either) and was transferred this time to the Finance Manager. Left a message once again, waited, no callback. Finally I had to call upset, and demand to stay on the line for a manager in order to get anywhere. You would think it would be much easier to have a simple question answered, especially if you are trying to win my business back when I turn my two leases in. If you want to get anywhere any time quick, show up in person, or stay on the line demanding a manager. read more

Burlington Subaru's management team is absolutely fantastic. I recently had an issue where they were in no way obligated to do anything for me, but they went above and beyond to help me out. I can't say enough good things about Steve Kelson and the rest of the staff. The Service department is also incredibly competent and efficient. I couldn't believe how fast they were, and how seamless the process was. Top-to-bottom, I've had a five-star experience with everyone in this dealership. I am infinitely grateful for what they've done for me. read more

Beware, something shady is going on at Burlington Subaru. I was looking to purchase a new Subaru and finance it. Ran my credit through Subaru.com's finance system and it said I was approved. But the finance folks at the dealership "ran my credit" they said I DID NOT qualify through Subaru, and I'd have to use an external bank (with a much higher interest rate of course) which they were happy to put me in contact with. I informed them that I had a cosigner with perfect credit, so this time when they "ran it I "qualified" but only if I put over $3000 down on the vehicle. I was in contact with another Subaru dealership and had them run my credit. I qualified through Subaru financing just FINE, NO cosigner, NO money down. The criminal part is that the other Subaru dealership informed me that if Burlington Subaru had actually run my credit via Subaru finance and I'd been denied, the other dealerships would have seen it and not been able to approve me at all. In other words, they either never ran my credit and lied to me, or they didn't run it via the proper Subaru channels, and lied to me. Clearly, they did this in an attempt to extract more cash from me at first by trying to force me to take a much higher interest rate, and after that failed by putting a lot of cash down up front. Greedy and Dishonest, they should be ashamed of themselves. Needless to say, I went to the other Subaru dealership and bought from them instead, more on that in a minute. On top of that there were several other problems I encountered at Burlington Subaru. First, they pressured me into signing a non-refundable deposit on a car I liked. Talking to the other Subaru dealership, this is against Subaru policy as it should be a refundable hold which they don't charge (Burlington Subaru charged it right away). Luckily, I made sure the deposit was only valid if they got me the deal I wanted, which they didn't. But as soon as I decided to go with the other dealership, Burlington Subaru refused to refund my deposit. I had to talk extensively to a manager to get it refunded and it was done very begrudgingly. They kept insisting they deserved something for "doing the work" (aka trying to rip me off). Not to mention every dealership does the same work. Second, they would not negotiate on the price of the car after the initial sit down, or on the extended warranty at all. When I informed them that the other Subaru Dealership was offering me over $1300 cheaper on the same package, they responded with "isn't there something we can do?" Yes, lower your prices! That didn't seem to be an option. So not only was this other dealership actually on the up and up about financing, they also ended up being over $1300 cheaper on the exact same car! TL;DR--Shady financial department, wouldn't budge on pricing, shady deposit scheme. Avoid at all costs! Too many other good Subaru dealerships in the state to get stuck at Burlington Subaru. read more

The customer service at this dealership is awful. My Mom's car was brought in for inspection and an oil change a week ago, and a couple of days later the check engine light went off. This car only has 27,000 miles on it, and is maintained by this dealership. It was brought back to the service department to be looked at, only to have a young woman at the front desk say that the check engine light came on because the gas cap was on incorrectly. We had not filled the tank in well over a week, which was explained. At that time, the young woman turned the diagnostic machine back into my mothers face and said "see, that's what it says." Needless to say, the light came back on a few days later. My mother attempted to take her grandson out this weekend, and the car started shaking as she was backing up. The car was towed to Subaru. When she called to discuss the issue and explained that her concerns earlier in the week were brushed off, she was told that the diagnostic indicator did not necessarily mean that it was a gas cap issue, and that it could have been something else. She called back later to see if a loaner car was available, and was told no. When expressing her frustration that this should have been taken more seriously earlier in the week, she explained that she lived alone and would need transportation. When asking about a rental car, she was told that a senior advisor would be consulted, and someone would get back to her. Saturday came and went, and she heard nothing. I was able to bring her to work this morning, as she is still without transportation. She just called to check on her car, and it still hasn't been looked at. There is still not a loaner available, and the person she talked to today was more upset that she is frustrated with all that has happened than he is with helping her. This car also has a recall, which the dealership cannot address until July. When my mom explained to the gentleman on the phone today that part of the recall is said to cause this shaking, he brushed her off yet again and said they haven't actually seen any issues with that yet. The service at this dealership is ridiculous. The staff are rude, and need to learn a thing about customer service and loyalty. I would never recommend this dealership to anyone, and will definitely continue to spread the word. read more

I bought a used 2015 Impreza last spring. This is the third Subaru that I've owned, and the second one that I've bought from Burlington Subaru. The salesperson was very kind and helpful. However, only a week after buying the car I had a few concerns about the electrical system. Numerous warning lights appeared on the dash, and there were several smaller electrical issues that needed to be fixed. For example, the car alarm (still) goes off when you put something as light as an iPhone on it, and the iPhone jack (still) doesn't work. Annoying, but admittedly not crucial. They didn't want to fix the smaller issues, which I would have understood if they had just said so, i.e., if it meant tearing out the passenger seat or something. I was surprised, though, how skeevy the manager of the service department and head mechanic were given that I had just recently bought a car from them. For instance, the head mechanic told me that the reason why my wallet would set off the seat belt alarm is a wallet is made of leather, which, he argued, is a lot like human skin. I found that pretty insulting, since the implication is that the guy thought I was stupid enough to believe him. Barring the obvious counterargument that people typically don't drive with their pants down, this is the kind of thing that one says when they don't want you to buy another car from them. read more

I brought my 2011 outback in because the airbag light was on. 12 days and $1000 later it is still on. I was told I had to bring it to another shop to finish the repair. This service department is incompetent and expensive, I will never go there again. read more

Got my car back with numerous scratches on one side. After extensive debate, the service manager begrudgingly offered to have their detail center remove the scratches, but I still had to pay full price for the service. read more

Went here for service on 1/9. My wife's car was making an awful noise and I was concerned about the safety of driving the car as I am away weekdays. Matt in Service simply would do NOTHING. Gave an appointment for 1/21. Or I could leave the car, and sometime, if they could fit it in, they would work on it before 1/21..but no guarantee. What a joke...!! Called another dealer I use..got an appointment for 1/11 at 11AM. Car was fixed and washed by 2PM. Bad wheel bearing. Service advisor said I was lucky wheel did not fall off. DO NOT trust your families safety to these people..they DO NOT CARE about them or you...!!!!! read more

Recently I brought my husbands' 2009 subaru in for a recall on the brakes. After a forty-five minute wait I was called to the service desk and told the head gaskets were leaking and they need to be fixed immediately or there was a chance the car would catch on fire. a little confused I thanked them and told them we have the cars serviced regularly elsewhere because of where we live. Today, while having the winter tires put on, I asked our mechanic to look at the head gaskets and was informed there is no signs of gas leaking at all. Unfortunately this has caused me to lose a lot of trust in Burlington Subaru Service Center. read more

Phil was extremely pleasant and helpful, and made our buying experience wonderful. My wife and I bought a used Outback, and the car runs well and looks great. It was a low-pressure experience with knowledgeable, friendly staff that I would recommend to anyone looking to buy a car. read more

The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolve a problem. I brought our Impreza in a few months ago on a Sat PM during a snow storm because the driver's side wiper arm was not working. Thinking I'd have to leave it there for a few days until a service appointment opened up, she grabbed her tools from behind the counter (what customer service person has a toolbox behind the counter?!), showed me how to access the bolt, and had the wiper working in 2 minutes. I was VERY impressed. Prior to that, during the summer, I was commenting that our Forester required oil being added between oil changes, which had me concerned that if the oil light went on I could damage the engine if I wasn't able to top it up immediately. She gave me a complete explanation of how much oil is left when the sensor is triggered and how much I would need to add, which was spot on. I really appreciated the reassurances. Moved to VT 2 years ago, and prices are competitive in comparison to previous locations. Sometimes it takes a while to get a non-urgent service appointment, but that's a good indication of popularity/satisfaction. read more