A picture is worth a thousand words. Do you think this arrangement is worth $150? I placed tape measure so you can see how big arrangement is. I did not get to tell Burns how disappointed I am since I sent my husband to pick up. Will never go back. read more

Burns Florist - Florists Near Me - San Rafael, California

My mother in law is a florist so she knows the business. Every year she orders a basket for my step son for his birthday. We've had some duds, but this year the basket was excellent. Everything he loves is in it and the presentation was wonderful. Thanks for doing a great job, no wonder you've been in business so long! read more

Burns Florist - Gift basket - Florists Near Me - San Rafael, California

What happened to flower shops being a regular establishment like remember? Wait there is one in San Rafael. Unfortunately Yelp listed this one #12 but showing others in Berkley and San Fran when I was only 2 miles away from San Rafael. This needs to be fixed Yelp because Burns Florist should have been on top of the list. Great selection of indoor plants and cut flowers. We needed an arrangement for a new born baby to give to my daughter. The arrangement was awesome and the owner had treated the flowers to extend their freshness. Our daughter loved the flowers. We also picked up spray fertilizer for our air plants. read more

Burns Florist - For a grandson birth - Florists Near Me - San Rafael, California

Kelly and her staff were incredibly kind and friendly. They make beautiful arrangements! I will definitely be back! read more

Burns Florist - Florists Near Me - San Rafael, California

Got a flower arrangement for my mom for Mother's Day. Jessica helped me decide what flowers to get. She was so friendly and helpful, made the whole experience super easy. Jessica made a beautiful bouquet of flowers that my mom absolutely adored. I highly recommend you deal with Jessica if you plan on getting some flowers. read more

I placed a order for valentines i told the person i wanted the same arrangement as the pictures she assured me that they will make it the same and well thats what they gave me almost 180.00 for more green then anything i asked to speak to the owner to try to fix the issue and they told me to bring the flowers back that i paid to have delivered to fix it? Lol really? (You guys want me to bring some flowers that were already delivered and in my gf hands? Smh asked for some of my money back atleast and they declined asked to speak to the owner ..but i guess she was to busy to handle my issue since she already had my money....... Last time i ever order from here .... (Supposed to be the best in marin) its all cap=lies read more

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Look, I understand that Burns is a family-owned business and it's why I called them up and spoke to nice Kelly on Friday, 6/2. I wanted their lovely "Thoughtful Tulips" arrangement to be delivered on Monday morning, 6/5 --- in time for a Birthday lunch for girlfriends I also asked for more than the 10 tulips that are featured in a nice vase on their site. In fact, when I spoke to Kelly, I told her I'd like to pay for a bit more tulips and she can forget to add the decorative butterfly. So what did I get? My girlfriend emailed me this afternoon -- Monday, 6/5 at 3 PM, saying that the flowers hadn't arrived but the thought was nice. I was floored. What? I called Kelly and she explained that she was handling orders all morning and that she was just leaving to deliver flowers and that my order was the first to be delivered. This was at 3:15 PM. The lunch was over and the Birthday girl had gone home. Then, the hostess of the Birthday lunch sent me a photo of the arrangement -- and although I paid for more tulips than the 10 featured on the Burns' website, the arrangement I paid for had 8 tulips of different colors, because, I gather they had run out of tulips. Moreover, most of the arrangement is filled with cheap greens that, really, are pretty ugly. So, the birthday flowers didn't arrive in time and the birthday girl had to pick up her dog and didn't receive the present. And the bouquet of "Thoughtful Tulips" turned out to be ugly-greenery with a few mis-matched tulips poking through a mass of green. What happened? I gather that Kelly was overwhelmed and understaffed and slapped together an arrangement she felt fine with over-charging me with that was not what I ordered, or talked to her about the previous Friday and the recipient never received it anyway. Look, stuff happens and things can fall apart, but then you deal with it, as quickly and honestly as possible. You don't slap some ugly stuff together and have the audacity to then deliver it later than agreed upon. Moreover, you alert the customer and let them know. I am going to call Kelly tomorrow, Tuesday and 6/6 and discuss this. We'll see what she says. https://www.burnsflowershop.com/product/va0122011/thoughtful-tulips read more

Burns Florist - Thoughtful Tulips arrangement that arrived. Not what I had ordered. 8 tulips. - Florists Near Me - San Rafael, California

We live in SoCal and have family members up North we wanted to send flowers to during a difficult time. Due to the distance we had to simply choose a location through a Google search, while also trying to ensure we were supporting a locally owned business. We could not have been happier. We ordered at 7am and they did same day delivery- with the flowers arriving in the early afternoon. And the flowers were absolutely gorgeous! They looked just like what was advertised online we were so pleased! I added a photo of what was advertised online and one of what was delivered. Thank you Burns Florist for helping us brighten our loved ones day. read more

Burns Florist - What was delivered - Florists Near Me - San Rafael, California

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***** (yes, FIVE stars! I would give them 100 if I could) Kelly and her staff are nothing short of amazing, all year long always providing a lovely array of choices. I have visited them many times and I am always greeted with a smile and a warm 'HELLO'. They have been there for San Rafael through a flood, temporary location, remodel and COVID, you just cant keep them down. I am never disappointed. Thank you for being here for us! read more

Burns Florist - Benny and the gerb ;-) - Florists Near Me - San Rafael, California

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We have never been disappointed with Burns Florist. Great service and people. Wendy the florist is wonderful.

I don't look at Yelp when life gets busy. However I have a policy of always writing a positive review whenever I feel the need to write a negative review. I believe in karma and citing the best of the best, at the same time I have to sometimes voice a poor opinion about a business. After two negative reviews of Burns, the owner Kelly responded to me, but I missed her comments because I hadn't logged into Yelp for months. When I finally saw that she was so apologetic and so upset with what happened and that she wanted to do whatever she could to make it better, I just called her on the phone and we worked everything out. Two days later, she sent me the most beautiful arrangement of flowers and I told her to be as "wild and crazy" as she could be. So she sent 15 long stem roses - all different colors,, even green, burnt orange and purple - and they were gorgeous and unbelievably filled with love and laughter! Kelly runs the business all by herself which is a huge job having to go 2 to 3 days a week to the flower Mart in San Francisco at 2:00 - 3:00 AM. And then she works all day, six days a week to deliver flowers to funerals, weddings, birthdays, Valentine's Day, and numerous other special occasions and she's doing it all herself. So when taking that into account, I have to say everybody should shop there. They are a 100-year old San Rafael business and I wish Kelly the best and I will do anything to help her succeed! read more

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Kelly went above and beyond to help me celebrate our new hire based in Marin. Communication was impeccable, service was awesome, and she accommodated an odd/ extra work for her request without blinking an eye. Burns Florist will definitely be my go to when I need flora and fauna delivered in Marin. read more

I think I found my go to florist for when I want to surprise my wife or get out of the dog house. I don't know about y'all but I'm so tired of FTD or 1800 flowers. They fail time and time again. So I got on yelp and looked up some local florists. Burns had great reviews and they delivered. Their prices are also reasonable, not the cheapest but why go cheap on flowers? Candace and Kelly jumped on my order, they called to let me know they were out of stock on a couple flowers but have some suggestions to keep it in the same color scheme and price range. They also said they'd deliver in the window I requested later that afternoon and unlike the crappy national flower companies they actually did! We had a little hiccup with the flowers going to my neighbors house but Candace jumped on it and it all worked out. She even offered to do free delivery on the next order for the very slight mixup. That's customer service right there! More importantly Kelly and Candace are just super nice and you can tell they love what they do. I know where I'll be getting my holiday flowers and my wife loved her amazing bouquet. read more

Burns Florist - Florists Near Me - San Rafael, California

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I called to order an arrangement of flowers for my 13 year old granddaughter who had just been accepted to a special high school program. I spoke to Kelly. I said I'd like to keep the price at around $50. Kelly let me know that the minimum charge is $75. I agreed to that price, even though I thought it was a little steep for my purpose. Kelly took all of my information. Then asked for my email address so that she could send a receipt. I received the email, but to my shock, the price was $99. Kelly did not inform me that the $75. was the base price and that there would be a delivery charge of $25. She did not give me a total price over the phone. If she had, I would have canceled the order and given my granddaughter $100. I would not recommend this florist. Kelly should've given me the total price over the phone --but she didn't. My advice? Ask for total price (including delivery and tax) before you make your purchase. read more

The floral arrangements Kelly created were not only art, they were exactly what I had imagined. I could not have been more happy! Thank you for hearing my vision in words and translating it into arrangements that aligned with the motif I had created for the event and that honored the beauty and importance of our loved one. With deep gratitude! read more

Burns Florist - Funeral arrangement - Florists Near Me - San Rafael, California

Terrible service don't recommend it at all. Ordering flower arrangements from them was a terrible idea

Called based on reviews and website and could not have been luckier to speak with Kelly! I had a very specific request and reasons and she far exceeded the request while understanding the reasons. The recipient was touched and very very pleased as was I when I received photos from them and from Kelly! Very much recommend to anyone! Wish they had six stars for loving people and the business they own because Kelly would receive that and more. Thank you from Texas! read more

Burns Florist - Photo from Kelly :) - Florists Near Me - San Rafael, California

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This is our second time using Burns Florist for our events. Kelly and her team did an AMAZING job! They totally got the feeling of our event and created beautiful arrangements. I highly recommend Burns Florists. They will work with your ideas and budget and deliver gorgeous flowers! read more

My son ordered a beautiful double stemmed orchid for my birthday in December 2020 from Kelly. The last blossom dropped on my birthday in 2021. At the end of January 2022 I called Kelly and ordered two double stemmed orchids in an arrangement. They are gorgeous! The attention to detail is above and beyond what you usually get with the willow and the moss on the clips. I couldn't be happier. Kelly's customer service skills are impressive and it shows how much she loves what she is doing and how much she cares for her customers. Her shop will be my permanent home for flowers. I wanted to add a photo but It is too big for this format. read more

Kelly made me the most gorgeous bouquet for my wedding. It was one of my favorite things about the day. She did an amazing job with a challenging brief of "wild meadow flowers of California." She was very helpful and accommodating throughout and the product speaks for itself. Definitely recommend! read more

Burns Florist - Bridal bouquet - Florists Near Me - San Rafael, California

Kelly helped me choose just the right arrangement for a birthday delivery. I wasn't able to make it in to the shop, so the order was via phone. When I saw a photo of the finished product, I was thrilled - it had exceeded my expectations. Kelly is great to work with, and her arrangements are stunning. Looking forward to my next order - which I've decided will be for myself very soon! read more

Burns Florist - Perfect! - Florists Near Me - San Rafael, California

Never again with this florist. This would be NO STAR if it were possible. Let me explain why. I've placed an order online yesterday for mothers day flowers. There were 3 options given for delivery dates (5/8, 5/9 & 5/10). I chose 5/8 and received a confirmation for Friday 5/8 only to get a cancelation email that afternoon . Not even a phone call or another option was provided. I called Burns repeatedly to find out why the order was canceled but no call back. Today (Saturday) I frantically looked for a replacement option since tomorrow is Mother's day. Found one and they were going to deliver it on mothers day. At 4:34pm I get a call from Burns florist saying she'll be able to do the delivery today. (Now do I cancel the one I've already scheduled?) I decided I'll do it to support a local florist. I made her (Burns) promise not to disappoint me because this is for my 92 yr old mother in law that recently lost her daughter. I told her I wanted a really special arrangement. Instead she delivered something that looks like whatever was leftover for the day. I had insisted that she goes back and pick up that tiny arrangement she dropped off and replace it with a better which she agreed to do. I'm very disappointed that I tried to be nice and support this business especially during this time and they tried to price gouge me. NEVER AGAIN!!! Worst ever experience with a florist. read more

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My daughter purchased two very basic rose boutineres. She was charged $65.55. When I called to ask if this was the correct price she said she would look into it. They charge $23 for one boutinere. I was refunded $10. Even with tax that was not a sufficient refund. Very overpriced even for MArin. Make sure you get a receipt, they don't give those out either apparently read more

I don't know why anybody would leave a bad review about this place I really love going there and picking out the flowers and talking to the people that work there everybody is very nice and they do high-grade quality work and they delivered on time yesterday Valentine's Day A+ . And yes my punctuation and grammar is not that good oh well. read more

Burns Florist - Yesterday's bouquet - Florists Near Me - San Rafael, California

I ordered an arrangement to take to my 96 year old grandmother for Thanksgiving. I could not afford to pay too much but Kelly and Candace made me a beautiful arrangement in my price range that the whole family wowed at! I really appreciated the fact that she worked with my budget and gave me a gorgeous arrangement! Will definitely be using them again! read more

Burns Florist - Florists Near Me - San Rafael, California

When I was growing up Burns Florist was THE place to get flowers. As an adult, when I needed flowers I thought of Burns. I have been using them for all of my Marin County needs for the last 4-7 years. Every the arrangement is spot on. Last week I needed three arrangements for an engagement party and birthday celebration. I reached out to Kelly and as per usual she came through with flying colors. She delivered them herself to my home in Petaluma and everyone commented on how beautiful they were. Kelly and her team go above and beyond every time. read more

Kelly was incredibly kind and thoughtful in creating an arrangement for my family member's funeral service. During this difficult time, trying to incorporate various items to honor my family member, she went above and beyond to make the floral extra special - both symbolically and in beauty. The arrangement was quite beautiful and definitely exceeded my expectations. read more

It is not possible to say enough good things about Kelly. She absolutely saved the day and is extremely talented as a floral designer. We live in southern marin and make the drive because everything she does is amazing. GO!! read more

Kelly is a rock star and saved our wedding. My wife-to-be and I had received flowers from a different company for our Sonoma elopement. Sadly, the other company went way too pink with the bouquet (even though we had told them repeatedly, but that's a story for a different day). Kelly listened to what we wanted, and within 15 minutes had turned a bouquet of disappointment into something we were very happy with. The bouquet ended up being incredibly beautiful. Making a good arrangement is hard, but fixing someone else's errors under pressure is harder, and she nailed it. TLDR: Kelly fixed a bouquet that wasn't even hers and saved our wedding. read more

Kelly created a beautiful arrangement for a dear friend whose husband just passed. Thank you Kelly. I am a first time patron, but definitely not a one timer! read more

Burns Florist - The flower arrangement she created!!! - Florists Near Me - San Rafael, California

Burns used to be an amazing place. Lou Yanchunis was an amazing florist who gave me the most amazing deal for my wedding. However, 3 weeks before my big day I got a call from a woman saying Burns had been bought out and Lou no longer worked there. She promised they would honor my price and arranged a meeting with me that weekend. I drove from San Jose to San Rafael for this appointment. The second I walked in the owner gave me a dirty looked and growled at me to sit down. She threw down the contract between Lou and I and told me that after reviewing it there was absolutely no way they were going to give me that price. I was absolutely furious. I brought up that she told me on the phone that they would honor the price. She spoke to me very rudely and spoke down to me and again refused my price. At that point I didn't even want to know what she would charge--why would I support a LIAR?! This woman said they would honor my price and then refused to. She was rude and ridiculous. I told her I would take my business and money elsewhere--to someone who would run an honest business and actually keep there promises!!! I do not advice this florist to anyone after the horrible way I was treated by the owner. People who lie and treat customers as if they are not important--especially three before their wedding--are not people I should support. There are plenty of other florists in Marin. I do however, suggest Gardenia florist just down the road. The kind woman there was shocked by what happened to me and said she could do it for my price, and last minute. She is located right in front of Wells Fargo. read more

I love this store! Although I was only in there once! But he saved my wedding. I could only spend $50 for my bouquet, he gave me beautiful fresh bouquet, a flower halo, 2 flowers for the men, and 2 for the girl! For $50!! I was so happy and now 3 yrs later that beautiful bouquet and halo still is hanging at home here... The owner of this store is very helpful and kind! read more

Kelly is OUTSTANDING at what she does. She helped us design our wedding and nailed it, my wife was so happy. We weren't sure where to start looking for a florist and had a very particular style in mind for our outdoor wedding. Kelly took the time to create everything we needed- the delicate centerpieces for our dinner tables, our unique request for a bridal bouquet set, the astounding piece for our sweetheart table as well as wonderful little accent pieces for the food and bar. If you need flowers for any occasion, I wouldn't search anywhere else- use Burns. read more

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Couldn't get together with my daughter on her birthday, so I decided at the last minute to send her flowers at her workplace. I picked Burn's Florist off the Yelp! page because of the good reviews, and I couldn't be happier! Krista was warm and understanding and helpful. I told her that my daughter has allergies so to be sure to NOT include any heavily scented flowers; also told her a little about my daughter's "style' -- no baby's breath, fluffy flowers or pink and purple and blue girlie colors. Krista totally understood. The cost was reasonable, and she didn't even charge me for delivery as my daughter's workplace was right around the corner from the flower shop! My daughter sent me a "thank you" message within 2 hours. And a picture too. The arrangement was perfect...modern, clean, non-traditional. This was a great experience. read more

Burns Florist - Modern, not frilly, not fluffy, not smelly...just as I asked for! - Florists Near Me - San Rafael, California

Horrible . Classiest snob . I went here to try and buy 4 table arrangements for my daughters 20 th birthday . I was driving my daughters 2005 car which apparently the owner didn't like. She can running out to chase me away. Saying its not a good look for her costumers . I asked if I could just sit there for a moment to GPS a different florist and she threw a fit asking me to leave. I budgeted a bout $300 , well went to Safeway and they did a fantastic job and only cost me $45 . I gave the rest of the money to my daughter for her birthday . They even gave her a Bouquet as a gift when they heard what happened. Safeway rocks ! Save your money read more

Omg. This place. I drove by, saw the door open and thought I'd try and pick up a quick arrangement for a friend. Turns out, they were in the midst of a remodel, but she still dropped everything, and made a lovely plant with a bow and moss for me. Totally didn't have to-she could've easily said "sorry, closed"......ABOVE AND BEYOND! I am so appreciative, beautiful plant, and fantastic service!!!!!! read more

I had perhaps my worst experience ever buying flowers. I placed an order via the web last week to have flowers delivered the day before Mother's Day. My credit card was charged, but the flowers didn't arrive the day they were supposed to, or the next day or the day after that. After leaving five phone messages over two days, without receiving a return phone call, I still have no idea what's going on with my order. I'm very disappointed and angry enough to file a grievance with the Better Business Bureau. Don't spend your hard earned money here-Burns is unreliable and devoid of customer service. read more

There are no words to describe how amazing the floral arrangements are at Burns. I forgot about a birthday today and was able to to talk over and pick up an amazing arrangement last minute. read more

I cannot say enough amazing things about my experience with Burns Florist. Krista was so accommodating (my wedding was Mother's Day weekend and I know she was swamped)! She was so sweet and took all of my direction to heart. Her and her team made the most BEAUTIFUL bouquets for me and my bridesmaids. I will 100% use her services again and would recommend her to anyone. She was so easy going and reliable, two things I love. I am SO HAPPY I chose Burns for my wedding. She exceeded my expectations! read more

Burns Florist - My amazing bouquet! - Florists Near Me - San Rafael, California

I have been in twice now and both times have been very pleasant. The 1st time I stopping in I had a very welcoming experience, I had trouble finding the location of the store and had to call multiple times, but the owner was very nice about helping me get there. When I was in waiting for my arrangment of flowers Jo (the owner) made me feel very comfortable and told me the history of the store. I was so excited to support a local store that has been around for so many years. Jo also invited my in to check out some of the flowers in the back to pick some of my favorites. Then second time I shopped with Burns, I called again to see if Jo could put together an arrangement for me at very last min. notice. She was happy to help me and on top of that she actually remembered me from my last visit which was over 5 months ago. I work in customer service and so appreciate the fact that she remembered me and treated me the same as the last time. Most importantly my flowers lasted around month!!!!!!!! read more