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    Burns Quality Auto Sales

    2.6 (15 reviews)
    Closed 10:00 am - 5:00 pm

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    30 days ago

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    2 years ago

    I was in and out!!!!! Great communication, customer service!!!!! If you need/ want a car I 1000000% recommend them!!!!!

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    Jim Riehl's Friendly Cadillac

    Jim Riehl's Friendly Cadillac

    3.1
    (72 reviews)

    I don't know about you but I hate the process of buying a used car. It's not the hunt I despise as…read moreI do enjoy searching the internet, looking at cars on lots and on the road and researching dimensions, reviews, etc. I dread the unknowledgeable, too young doesn't know how to interact with an adult salesperson or the slimy, going to sneak in some paperwork for a warranty you don't want finance person. Every 3 to 5 years I trade in my vehicle for a newer, different brand used vehicle. Not too long ago I was all about buying a brand new vehicle but for the last decade it's used cars for me. I've been pleased with my purchases and really enjoy trying out new brands. I've driven Land Rover, Ford, Chrysler and have enjoyed them all. Time to wake and enjoy the process as none of your used car nightmares are to be found here. I came in with a particular vehicle in mind. After discussing with used car sales guy, Bryan, I was most interested in another vehicle. This other vehicle was a step above my expectations. Bryan took the time to listen to my current situation with employment and what type of vehicle I needed to use to take my 85 mom with. I have wheelchairs and walkers that need to go with me on every trip so I needed a certain length and width in the vehicle. He listened to the budget I needed to stick to. He was very knowledgeable about all the vehicles we discussed; our conversation was easy and enjoyable. I actually enjoyed the visit. I always felt 'heard' and never once felt 'rushed'. After the selection was made it was time to do the financing...YUCK! Surprise again as Phil, in financing listened as I expressed my situation and needs. Phil was also polite, friendly, communicated very clearly and thank goodness he was quick and efficient. This was the absolute best car-buying experience I have ever had and I'm over 60 with a lot of cars bought under my belt. Come on in to browse or buy, you won't be disappointed.

    Unfortunately, my experience with Jim Riehl's was very disappointing…read more Before purchasing, I asked specific questions and raised concerns, and I relied on the information provided by the dealership in making my decision. Shortly after the purchase, I learned information that I believe should have been disclosed prior to the sale, especially given the concerns I had already raised. I returned to the dealership and gave management a fair opportunity to address the situation directly. I was not looking for conflict--only a reasonable resolution based on the circumstances. We were ultimately unable to reach one. My issue is not that a used vehicle can have problems; that is expected. My concern is transparency and the ability to trust that all relevant information is fully and accurately disclosed during the sales process. I made every effort to resolve this privately before posting a review. Based on my experience, I would strongly encourage anyone purchasing a used vehicle here to be extremely cautious, ask detailed questions, request all available records, and independently verify everything before relying on what is presented. I wish my experience had been different.

    Burns Quality Auto Sales - usedcardealers - Updated August 2026

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