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    Burns Quality Auto Sales

    2.6 (15 reviews)
    Closed • 9:00 am - 6:00 pm

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    3 months ago

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    3 years ago

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    2 years ago

    I was in and out!!!!! Great communication, customer service!!!!! If you need/ want a car I 1000000% recommend them!!!!!

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    Jim Riehl's Friendly Cadillac - My new Caddy.

    Jim Riehl's Friendly Cadillac

    (75 reviews)

    Nick Petracca was our salesman and he made our experience great! From his knowledge, patience, and…read morenegotiation to getting me the best deal for my trade in. I am so happy with my Honda crv hybrid sport-L! Highly recommend Nick for your next car purchase.

    I am absolutely disgusted with the way this dealership treated my mother after the death of my…read morefather. After my dad passed away, Cadillac showed compassion and agreed to waive the fees associated with returning my mothers leased vehicle. We were told, however, that the dealership itself would have to waive the final lease payment. The dealership (Faith who we dealt with) assured us that my mother would not have to make that final payment. Then they went back on their word and forced my grieving mother to pay it anyway. My mother had just lost her husband of 43 years. She was dealing with the emotional and financial reality of losing her spouse, and instead of showing even a basic level of compassion, this dealership added more stress to an already devastating situation. What makes this especially upsetting is that Cadillac was willing to waive the fees, yet this dealership would not honor what they had promised regarding the final payment. This isn't just about the money. It's about integrity. If you tell a grieving widow that a payment will be waived, you should stand behind your word--not change your story later and demand the money. The complete lack of compassion and professionalism shown to my mother during one of the worst moments of her life is something our family will not forget. I would strongly caution anyone considering doing business with this dealership. A company shows its true character in how it treats people when they're vulnerable, and our experience spoke volumes.

    Burns Quality Auto Sales - usedcardealers - Updated October 2026

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