I bought a new car from here and everyone was very accommodating and nice. The staff takes there time to help whoever needs it and are very accommodating. Whenever I need to come in for a oil change the service department is always ready to help and educate me on what my vehicle may need. read more

The service people dismiss you if you have a problem. I have told them about an issue with my tires NOT BEING ROTATED every other oil change. I ended up being handed an invoice with " if you want the road noise to stop get new tires" . Well I did and the place I bought tires from asked where it was aligned. Told them the dealer. They were shocked that the alignment was so far off!!! Second issue, the AWD actuator was acting up. The service writers dismissed my concern, again. I had to go ride around to point out the issue!!!! Now it's a waiting game as they switch out parts........ are you serious!?!? Very unprofessional business. read more

My son Unexpectedly needed to buy a used car after a deer collision totaled one of our his car. Feel like we got a good deal on a low mileage suv. Price seemed fair, sales man Nino was nice to deal with. Financing process was easy too. read more

Very, very poor experience. Went to buy a new car, ready to sign. Representative seemed to have no time for us. Spent 40 minutes before we even were shown a car, then another 20 min before seeing another. When asking about possibly a used car was told they couldnt find the car we were interested in. Then told they would run the numbers and call, we never got a call. The dealer is only interested if your buying a high end vehicle. Don't waste your time. They lie in the commercials when they say they will work with anyone! read more

I called to make an appointment to get my car service, and the receptionist said that I needed to wait for the manager to call me back for an appointment (WHAT THE HELL??) So I wanted a week after my first call, and load and behold NO CALL BACK. So I called back again and I was told the same things. I waited another week and still no call back. So I decided to call Golling Kia and the the receptionist (not the manager) got me the following week. read more

My fiance came in to have a seat recall performed. They took it upon themselves to do a "general Inspection" while it was in the shop. Afterwards, they told her that my oil was black and needed to be changed. The oil had been changed two days earlier. I pulled the dipstick, and it appeared to be brand new. This place is not to be trusted! read more

So far my experience has been excellent. Mr. Bommarito is very kind and professional. He quickly resolved a problem that I was dealing with for months. This issue originated at another dealership.The Service Department, which I recently used, demonstrated the same qualities. read more

KIA should buy back EVERY car sold as they either are being stolen or due right on the road. Even people who bought the extra bumper to bumper warranty is getting crap about getting their car fixed. I tell everyone I know not to get ANY model. What a waste of hard earned money ! read more

I cannot say enough good things about this dealership. I saw all the one star and negative reviews and will admit I was a little skeptical about going in. I just moved back to MI after spending 15 years in CA and needed a car immediately. I did research before I went in and knew what I wanted. I went in and I'm so glad I did. It was by far the best car buying experience I've ever had. It was so easy from start to finish. I walked around and found the cars I was interested in and then when I was ready, I was helped by Cameron. If you need a car, go see Cameron. He is so nice and helpful, without being overbearing. He gave me all the information I needed and he's very no pressure, which I like. I decided as soon as I met him, I was going to buy my car there. And I did. I was there for maybe two hours total. I went back a few days later and completed paperwork. Tyler was also amazing and very quick and thorough. I really felt like they were there to help and not pressure me into buying things I don't want/need. If I ever need another new car, I will definitely go back to see them. read more

Liars and scam artists They repossessed my car and never called to tell me where it was taken Never had opportunity to pay to get it back but who wants that trash back Two days prior I cleaned out a storage unit and my deceased mothers stuff was in the car I had to truck all the way to Redford to get my stuff and some of it was missing as they cleaned out car and wouldn't let me clear my own stuff Do not deal with the con men and crooked dealership I have a car now from a reputable dealership I wish I could give zero stars read more

Summit place kia is a arguable one of the best places when dealing with buying or selling a kia automobile. Skyler Begin is young and newly started but he did an amazing job and is a rising star in this dealership. He was fair, respectful, friendly, and plesent to deal with. He made my day significantly better. Thanks Skyler! Keep up the amazing work! read more

Getting auto service completed at the dealership? Beware the "CABIN FILTER SCAM!" Typically, a dealership offers an XX- point inspection at no charge while in for service. At the completion of which the service representative will call you and advise you that your cabin filter is dirty and needs to be replaced. That will usually cost about $50, parts and labor. But wait...LABOR? Their "free" inspection just included them taking out the filter to look at it and (if it was ok) to replace it... Why would you need to pay for labor? While I was once waiting for an oil change the tech came out to show me the filter and advised me of the charge to replace it. I took this folly of a labor charge to the manager and he agreed that the charge was misrepresentative. I decided to replace the filter (it was filthy), ...but only paid for the part. read more

try to make a service appt....no answer on phone,,no return call...this is pretty bad...i will not buy another car from this dealership...I love my Kia Sorento but the service here is not good. read more

So far? Bait and switch. Lies about financing. Nightmare. I'll keep you posted because the people dont even have the common courtesy of putting me in touch with anyone in management. They are supposed to get back to me. Hmmmpf. We'll see. read more

Thank you Tony for all your hard work & dedication! I love love love my new KIA! She's a beaut! Everyone at this dealership is so nice & helpful. The Service department takes good care of me as well. They all go out of their way for their customers. You guys rock! Keep up the good work! read more

My experience with Summit Place Kia East - Dealership has been decent so far. I financed a car back in November/2016. The young guy that I worked with is no longer working at this dealership (Anton Riggins). He was very nice, and professional. I also worked before with a young lady named Mindy Vance, and she was also very nice, professional, and very thorough. I've gone back to this dealership for all of my services, including oil changes and tire replacement. So there have really been no issues regarding service, outside of the wait time (even with scheduling appointments ahead of time, I'm usually there an hour or so). But I think that is expected, seeming this is the only Summit Place Kia dealership in this East side area. I've had one concern, and that was resolved. But back in February/2018, I needed a tire replaced, and I know that I had paid for tire repair/damage insurance when I first financed my car. The associate kept telling me that there was nothing in the computer to state that I had the insurance. It was a good thing that all of my paperwork was still in the car to prove otherwise, or I would've paid over $100.00 for no reason. Again, it was resolved, but it was an inconvenience going back and forth with the associate, and it was very inconvenient for the wait time as I had to wait for the associate to attempt to speak to customer service over the phone, just to find out after all of that time that I still had the paperwork in the car. There was another concern about my initial monthly payments when I first financed the car; I was under the "Holidays On Us" deal, where the first 5 payments are "waived". There was some problems in the beginning, and I was billed, but that was taken care of after I contacted customer service, and the dealership. Again, inconvenient because I don't have time throughout my day, especially with being at work to take care of business that should've been taken care of initially. However, again, everything was resolved in a timely manner. And although I have experienced those two incidents, I will say that the staff have displayed professionalism. read more

WORST DEALERSHIP EVER!!!! Please save yourself the time and money. Customer service is TRASH. Any time you all the service desk, they're ALWAYS busy and the manager is ALWAYS in meetings, but as soon as you go inside for yourself everyone is doing absolutely nothing. My car didn't get serviced for 8 months when it was originally scheduled to be done one month after my appointment date. My car parts weren't ordered until two months later when I contacted them about an update on my car. They're quick to say "this and that was like this when the car got here", but fail to acknowledge how my car sat for MONTHS without them even realizing it. I had to call and report them to corporate in order to get real help, and had to call corporate back so that I could get my rental reimbursement submitted, which the dealership was supposed to do, yet when I asked they had no idea what I was talking about, although corporate confirmed otherwise. PLEASE don't waste your time, they're there to collect a check and go home. I wish I could rate this 0 stars. read more

I took my car in today to have it serviced because the trunk don't close. I get there and they tell my I have to wait a hour and a half because they only have one service technician. So they call me and say they have to order the parts in order to fix my trunk. So I asked them do they have a loaner and he told me no. I could just drive it like that. Or I not them I could tie a rope around it to keep it closed. Who wants a rope tied on their brand new car? So I called corporate and she tells me that the only option they have is to have me go rent my own car and they reimburse me for the rental. After my car is done. Why do I have to spend my money? I just made the car payment. Why am I I being inconvenienced? I have two young children that have to ride in the back seat. That's a safety hazard. Not to mention I can't go anywhere because if I do I'm at risk of my personal items being stolen. Or the whole care itself being stolen. The wind is blowing so hard right now that the trunk is just swinging back and fourth. It's wide open straight up in the air. read more

Summit Place Kia East - Broken trunk - Car Dealers Near Me - Clinton Township, Michigan

The worst dealership ever, they will not honor my warranty on my 2016 Kia Sorento and they lied about my diagnoses. I even talk to the corporate office and they said since their a private owned dealer they basically can deny your warranty and can over write the warranty. My story is similar to the lady with the bad engine and they wouldn't take care of her, they ignore and screened my calls and didn't call back after leaving several voicemails. Robert is a liar and pathetic. If you have a complaint please contact the attorney general on this dealer,they will deal with them and their service department is garbage and I'm definitely suing them.... read more

I'm so pissed off! I wasted my time trying to get a car here! It took two days to find out if I was approved and then they ask if someone could Co-sign so my mom did! Before all that when they asked what car I was looking for I said the Kia Optima and then was asked how much could I afford I told them no more than 350 an month for leasing!! Well he told me that for that car it's more than 350 so he told me about the forte and the soul that was under 350! Today I was on my way to finalize and he was working on the final price when I asked for an estimate guess so I could let my mom know, that's when he said it would be over 400!!!! I was really excited to get a new car!!! On top of that when i called back to say it's to much the guy he was training picked up and he didn't even bother to call back!!!!! Also on top of that my credit dropped from 645 to 532 because of the inquiries that I didn't know about I thought it was just one bank they were trying but no I know have 34 hard inquires on my report I only had 5 before I tired here! And I found out from a credit adviser I won't be able to get anything till they go away even after my car is paid off!!! read more

I would not recommend leasing or buying a vehicle from this dealership. I had an issue with my lease vehicle that needed to be fixed quickly or it would cause further problems with the vehicle. After calling multiple times with no one answering I finally got a hold of someone in the service department, who was rude. I was told they could not get me in for a month, and was told they would need to keep my vehicle for possibly multiple days. I tried calling back the next day to speak with a manager, I left a voicemail and going on three weeks and never got a return call. Would go with another dealership if you're able to. read more

STAY AWAY from this dealer unless you like BAIT and SWITCH sales tactics. After spending three days and many missed hours of family time I came to a deal with our car sales men Tony B. Via text he stated not once but twice that he would give me the vehicle for a certain price and include tax , plates and fees. Knowing car sales can be a dirty business I ask repeatedly that these numbers are fact as I would go to another dealer who promised the same. They assured myself and my husband that the sales price quoted was what we would finance. The paper the presented to us was $5, 000 more than the price we were promised !!! The sales man at that point said I apologize it was miss interpreted it does not include tax , fees and plates. As you will see in my attached pic it said INCLUDING! After being lied to and having our time wasted we got up and went to Jeffery Kia who gave us the price promised and excellent costumer service. read more

Summit Place Kia East - Car Dealers Near Me - Clinton Township, Michigan

My experience buying a new car was incredible. I had a really terrible experience with other dealers but I walked in and here and felt really taken care of. Big Jon was totally transparent and kind. He was a straight shooter and I appreciate it so much. Everybody go buy cars from Jon Ward! read more

I have never been so disrespected before. I went to look at a new SUV and they said I could test drive the Telluride. I dealt with Branden, which was not great from the get go. He just kept telling me the car I wanted was expensive, the payments are high, no incentives are on it - just awful at selling it. Regardless, I drove the car just to find out there was no plate on it the entire drive. When I got back and talked to Branden, I was blown away. I told him I wanted to test drive an Explorer to compare them before making my decision and he lost it. He started cussing me and my boyfriend out, making racial slurs telling him to eat sand, telling us to f**k off and stop wasting his time. Refused to let us talk to the manager and kept yelling at us. This rant of his went on for several minutes before the Sales Manager came out and sent the salesman inside. The manager was useless, he told us to just ignore everything that happened and then proceeded to tell us about the car. This was the most unprofessional, disrespectful and degrading thing to happen to me. Don't waste your time here, find another dealership. read more

Buyer Beware!! In my experience on 9/17/21 the Sales Consultant I was working with tried to slyly and nefariously add $1500 to the price without telling me. He did this right before signing. Watch out for Brandon H. He will try to scam you. The mark up was characterized as an inventory fee and to help dealers get ahead due to COVID. There is nothing in writing and no signage about the mark ups anywhere. Double check the final price and what is on the sticker before you sign. The sales manager, Tony, apologized and spent a lot of time with me. Tony was easy to work with and much more professional than Brandon. I contacted the dealership owner via email to express my concerns about underhanded business practices. Twelve days later still no response. read more

Summit place is the most unprofessional dealership I've ever dealt with. The salesman used slang and profanity as if we had known each other or met before. He bragged about how "Easy of a Sell" our transaction was because we knew exactly what car we wanted prior to coming. Less than 6 months after getting the car the screen started to go out and the tire monitor light came on. Last week my heat went out in the car and I needed it repaired. I bought the warranty and paid a deductible for the repair when I called this place they said they can't service my car until APRIL, then said they wouldn't reimburse me because I had it repaired elsewhere. When i said i needed heat and it couldn't wait the manager said "You could've waited". I would never recommend this place and I hope anyone looking for a car looks anywhere else but this place. 0/100 rating from opening interaction to the end of our last call today i am finished with you all. read more

To preface, this review is from a purchase in October of 2016 and I am just now getting around to trimming things up (it was well over the max character limit) and posting it. The lease on my car was almost up so I went in to see what my options were. I sat down with Scott Amon who showed me some lease options which didn't seem worth it for the price and features (I'd be paying more and getting less) so we started to discuss options about buying a new car. Nothing they had in stock really caught my eye so we put that idea on the back burner. That is when he informed me of the "Secretaries Sorento" that they just got via a trade-in. This was basically a fully loaded 2016 Sorento that the Secretary of the dealership traded in after she inherited a boatload of money and wanted to get a 2017 instead. This thing was less than six months old and had around 10,000 miles on it. It was super clean and well taken care of and for the price was really hard to pass by. It was slightly more than what I was paying for, but it was worth it as it was fully loaded and it would be mine to own. We went over all of the numbers, how my first payment wouldn't be due for 45 days, that they were going to pay the remaining three lease payments I owed, and that there would be no hidden or extra charges/penalties for trading in early. The only fee I may see would be for excessive wear and tear for any scratches on the vehicle. As I knew there were a couple of paint chips from shopping carts dinging it I figured I would MAYBE at most have to pay like $150 out of pocket to cover those which I was totally fine with. I left assuring him I would give him a final decision within 24 hours as I needed to discuss things with my wife. After talking with her and getting the thumbs up I called him back a few hours later informing him I would be there the next day to sign everything and pick it up. The following day I went up there and that is when the first of my many problems began. The amount down suddenly was more than what he told me. I explained that I only moved over enough to cover what I was told the night prior and that anything more wouldn't work and would kill our deal. He went and discussed things over with colleagues and came back and offered to front the extra and put it on his own credit card. I was a bit shocked by this gesture, but later realized that this was probably the card that his commissions get loaded on to and he was just going to take a minor hit to what he was going to get from my sale. Everything else seemed to check out after that so we finished up and I was on my way home in my new car. A few days later I get a call from GM Financial who was the new lender just to go over and make sure they had all my info correct. Everything was good, but when I inquired about the first payment date they told me it was in 30 days and not 45 like I was told. She had no way of changing this and told me to call the dealership to have it rectified. I called and Scott immediately started to play dumb and said he'd look in to things and call me back. A few days later he did and told me there was no way to change it as it was entered in the system incorrectly and already processed by GM. While 15 days wasn't a big deal it was the principal of things. He stated that for the inconvenience they would foot the bill on the next two years' worth of oil changes. I was upset, but took their offer and went on my way. At the start of December I received a call from Kia Motor Financing (KMF) about my trade-in and was informed that I owed them over $1500 for failing to pay my last three lease payments, an early termination fee that included a $400 Disposition fee I never even heard of (they explained it was because my new car was not financed by KMF so they tack it on), and then $110 in excessive wear and tear. I was floored and the lady stated this isn't the first time something like this happened. A lot of dealerships fail to inform their buyers of these extra fees in an attempt to make the sale, and that they had no record Summit Place was going to pay the last of my lease payments, but she'd put a dispute hold on things so I could investigate. When I called Scott to get an explanation he surprisingly played dumb again claiming that in his 10+ years as a Salesman he had never head of a Disposition fee. When I asked how come they never received the payoff for my old lease he assured me it was sent out and he'd mail me a copy of the check. Weeks went by and I never got the check copy. I called back after the Holidays and spoke with their Finance Manager Tom Dugan who asked if I could contact KMF and grant third party access for him to discuss my account with them. I did and he was able to clear things up regarding the missing payments they weren't seeing, but said I was "shit out of luck" when it came to the Disposition fee. Long story short, these guys are lying crooks and you should steer clear of doing business with them. read more

Bought my first Kia! Cameron hooked me up and got me out of my old car loans that was upside down.. I'm leaving today with a brand new Kia Seltos for a cheaper monthly payment than what I had before!! Very happy with my experience!! read more

What happened to my review titled Avoid this dealership? you had 17 reviews now down to 12 dave pink northville mi. update on this review-- I figured it out. Apparently after Summit Place Kia moved its business from Waterford to Auburn Hills ,Yelp shifted some of the reviews to Summit Place KIA West. I am sure that Yelp will correct this oversight and place the overwhelmingly negative reviews missing where they belong on this site. It is interesting that when The Better Business Bureau gave a rating to the business in the new location they did not show the "F" rating that was given for the Waterford location. read more

I bought my car from this dealership and it came with $8 oil changes, so I go to the dealer for oil changes because of the great price. They try to "recommend" other services every time! On one occasion I was recommended brake replacement I was quoted one price and when I seem to have gone for it easily, I was told that my rotors were going to need to be replaced too! I really feel like I was taken advantage of because I was a female. I went to another Kia dealer instead. read more

I wish to comment on our experience with this dealership. In October of 2015, my former spouse leased a Kia Optima from this dealer with a 4 year 48000 mile term. We were dangerously close to going over the alotted mileage, and were attempting to purchase a new Kia. We also had credit issues to deal with. We were unable to be approved for the amount needed, as we still had close to a year and a half worth of lease payments which had to be added to the amount we needed to borrow. The salesman, Joe Greene could not get any kind of deal done, nor could the finance or sales manager. Our local radio station is bombarded with ads from this dealer which may account for showroom traffic, it certainly can't be their reputation. These ads say "we own our own lending company, and can lend money to the people who really need it". They also claim to practice "lenient lending". What a crock. When I pressed the salesman about the commercial we just heard on the way to the dealer, he only grudgingly admitted they do some of their financing, but "hadn't used it in a long time". We couldn't qualify for this because of the extra lease payments not yet made. After repeated visits to the dealership and emails, we did not hear back from them in any form or fashion. We were treated like second-class citizens because our credit wasn't exactly spanking clean. There is absolutely no excuse for the treatment we received and I would recommend anyone considering doing business with them to run, don't walk in the opposite direction. read more

People who love my car ask me where I got it from and I point them here. Tony was up front and great to work with. Every time I go in he will ask about the family. Have never had a problem with the service department will be back when I ever need a new car read more

As I was taking my 2016 Optima Hybrid in to get the tires rotated and oil change a warning came on to pull over and call road side service because there was a problem. I was only a mile away so continued there. After them trying to diagnose the problem I was told they needed to keep if at least over night. The gave me a loaner and I was on my way. Anyway they did what Kia recommended and I was back today to pickup my car. When checking out I had to remind them I had intentionally brought it in to get the oil changed and tires rotated. The service tech that origionally wrote me up put down I declined the tire rotation which I did not. I declined the air, and cabin filter as well as the gas additive. These I replaced myself. I couldn't see paying 52 dollars for a cabin filter when I did this 2 minute job for 8 dollars. Anyway I now have to take my car back for the tires to be rotated. I also requested an appointment for my girlfriends car to get an oil change. I was told they no longer take appointments. But when I called last week they gave me an appointment for my cars oil change. Between myself and girlfriend we have owned 3 kia's and leased 2 from this dealership. We have never had a complaint. For the past 6 years our oil changes have been 10 dollars, a perk for purchasing from here. I was charged 31 dollars this time. This wouldn't be a problem however they could have communicated to the customers the change in the policy. All in all this was not a very good service appointment. The no appointment thing is a big deal. People were coming and being told they would have a 2 1/2 - 5 hour wait. I also don't like the fact that I now have to go out of my way and take additional time out of my day to go back and get my tires done. read more

Loved this place Anton got me right even got me in a better vehicle then was expecting recommend going here ask to speak to Anton

Just purchased a 2016 Kia Forte from this place. The most friendly and considerate place. We had a great sales agent. Charlie Watts. Best car buying experience ever. I went it with the expectation that it wouldn't go well. read more

What great service! Dropped off my Forte for maintenance work and warranty work. All service personnel were friendly, courteous, and knowledgable. Service cost was very reasonable. But service was the most impressive. They provided a free loaner car and I received my car as promised and washed! Will be back in the future for sure. read more

Anton Riggins is a great sales man. Friendly and honest. Kept his word on everything and was able to get my family in a brand new, safe car with all the bells and whistles. Finance department was honest and upfront on everything. I went to another dealer first and was being told a ridiculous down payment and monthly payment for nealry the same priced vehicle. I should have come here first. This place will be where I come for every car and will refer to all my friends and family. Thanks Anton. read more

I called to get a lease cause of the commercial they are all lies don't even bother going in there they suck. And the same thing happened to a couple of my friends they say you will get approved no matter what your credit but it's a lie read more

I went in there this past Wednesday Feb 28th. I was getting prices/quotes on leasing a new vehicle. I currently lease with Chrysler. The desk people (who were very friendly) greeted me and led me over to a gentleman named Scott. My current lease was a really good deal and I was trying to get somewhere close but wanted to know my options regardless. Scott talked to me for a whole 2 minutes. I tried to ask a few questions but he just kept shaking his head and said "You are just better off going back to your Chrysler Dealership".... Wow.... read more

Worst experience of my life. Went in to see about trading my 2011 GMC Terrain In. The sales guy we talked to asked for my keys so he could get my vin. Without asking/telling me he gave the keys to someone else to test drive it!! He then proceeded to do the normal sales tactic of withholding my keys to make us stay longer. My fiancée and I told him what we were willing to pay for a car payment and every time he came back with an "offer" that was $120-$160 OVER what we said our max was. After waiting for 2 hours with my fiancée asking again and again for my keys back, we finally get them. We had only planned to stop for a few minutes. I had just had oral surgery done and I was in agony. We get into my car and it WONT DRIVE!! We ask what the hell they did and we get stonewalled. I had driven there without problem and it was a 40 minute drive for us. They left us to sit out in the parking lot until a tow truck could show up and even the tow truck driver thinks they did something to the car. Will tell anyone who wants a car to steer clear of this place. UPDATE: discovered when they test drove my car they broke the linkage cable. Thanks a lot!! read more