Dr. Deschenes is wonderful. She pays attention to detail and provides a very thorough exam. I…read morealso appreciate that she has the latest equipment. I am always escorted back to the exam room in a reasonable amount of time. The staff are always kind, friendly, and professional. Dr. Deschenes gets high praise from me!!

I've spent a year not being able to see. When I returned the staff were very snotty, I guess…read morebecause I went back. I've worn glasses 50 years and this was my worst experience.

I've been coming here for at least or close to 10 years as a recommendation by a close friend…read more Dr. Even is professional, insightful, funny and has a great personality. Sometimes I forget she's my doctor and converse with her like one of my girlfriends. Lol! I recommend her HIGHLY to anyone who needs an optometrist either immediately or in the near future.

This is an awesome office. I went here to get my annual checkup two years ago, while i was…read moregetting my foot taken care of. She is in the same office as Dr Langman the foot doctor. This is the ultimate in convenience you have a foot doctor and eye doctor in the same office and you can schedule appointments concurrently! Dr Even is awesome. Very friendly and very through! She helped me with my appointment and she helped me get the glasses i need at a great price. I would highly recommend her and her team.

An excellent eye optometrist was a comprehensive examination and a high selection of eyeglass…read moreframes of every size and shape. As a diabetic, Dr. Baird examination of my eyes is crucial to my long-term health. Don't put your eye examination on the back burner. Early detection and prevention is crucial.. Highly recommend this office.

Overall decent office but not right fit for me…read more Pros: shiny new office, competent doctor, lots of frames, convenient location, most staff is nice. Cons: pricey frames, rushed appointments, some staff can be snippy. Schedules change, people will be annoying, so handling this in a professional manner is expected.

Caring attention to client's needs and very friendly staff. Always feel good after every visit.read more

I have been through many eye doctors.. I was tired of there impersonal manner and money making…read moremotives. I prayed I would find a good eye doctor, and there she was ! Dr. B was incredible !!!!! She took time and didn't rush me. She was warm and kind. Her staff was so friendly and kind as well. They took time with me and truly enjoy doing what they do. Dr B. Was professional yet, personable. I with out a doubt recommend her !!

excellent doctor care and patient customer service. Dr…read more Sloat was very patient and his bedside manner is excellent. I highly recommend this practice.

Dr Sloat is great but his staff is horrible. They are arrogant and really strongly come across as…read morecaring only about the money. We were one of Dr Sloat's first clients and while we would like to support him the problem is he hires and backs his staff despite how it is hurting his business. My whole family changed practices and go to a lovely practice with amazing staff. It does exist I dont know why this practice continues to hire the staff they do. Maybe they need to pay more for better support staff.

Customer service and their ability to fit glasses to the customers needs. 2 different sets of…read moreglasses still do not fit properly!

Dr Ryan and his staff are great; I've been a patient for years and appreciate the quality of care…read morethey provide. Very accommodating and easy to work with. The dogs in their office are a nice touch, too!

The front desk is rude and unprofessional. The entire staff is in a hurry. They talk fast, move…read morefast, and they don't want you to talk to them. The patient mostly senior citizens and we don't move as fast as the 30 year olds nor do we like to be pushed along. Waiting for the doctors is like sitting in a cattle chute. A one hour wait id not unusual. It's almost offensive sometimes that they want to move you along as if you're not a person. In my opinion, some of the staff are like trained robots . Dr. Cohn did my cataract surgery and treats me for glaucoma. I am pleased with him, but always gives you a sense of time is running out . The faster they move the more money they were make. I will stay with Kremer because II like Dr. Cohn. The procedure and the staff during my cataract surgery was extremely friendly and professional. I felt very comfortable there.

Went to Kremer for an eyelid issue. Dr. Gurwin. She was…read moregreat, took the time to explain my problem. I will definitely return when needed. Office Tech was great too. Be aware, if you usually do not have a co-pay when going to a doctor and Kremer asks you for one, don't pay it. This is the 2nd time I've been to Kremer where they said their computer system said I had a co-pay. With my insurances, I never have co-pays. It's possible the admin incorrectly entered the information.

I had a very disappointing experience with this office. While Dr. Lim is knowledgeable, the overall…read moreexperience at her office is overshadowed by terrible customer service and billing issues. The new front desk staff member, an older gentleman, was extremely rude and unprofessional. When we raised a legitimate concern, he responded by mockingly pretending to cry in front of my face (yes, seriously). When I called him out on this behavior, he couldn't even look me in the eye or apologize. It was the most immature interaction I've ever had in a medical office. On top of that, the office appears to overcharge, and getting in contact with anyone is extremely difficult. Calls often go unanswered, and resolving billing or scheduling questions becomes unnecessarily frustrating. A healthcare office should treat patients with professionalism and respect. Unfortunately, despite the doctor's clear expertise, the front office experience makes it difficult for me to recommend this practice.

After multiple conversations, including confirming 2 days ago, I got a phone call while I was IN…read moreTHE PARKING LOT about to walk in for my kid's appointments that they do not, in fact, take their insurance. Talk about a massive waste of my time.

Dr. Clark and his medical staff- (those fabulous individuals you are fortunate to see, once you…read moreleave the receptionist area, and those who are supposed to schedule, return calls, and are receptionists). Dr. Clark and his staff of nurses and residents are phenomenal. They are consistently extraordinary, which I attribute to the exceptional leadership of Dr. Clark. Too often, there's a large disconnect between the scheduling staff who continually do not return calls, and multiple messages need to be left on each office's voicemail. If you're complacent, you may never receive a return call for any reason. Nearly every time you call any one of the office locations, you must leave a voicemail, which is supposed to be returned within 72 hours. The scheduling staff operates with no sense of urgency, nor consideration. My worst experience, by far, was limited to my sole visit to the practice's Collegeville office, where the lone receptionist is belligerent, and not the first nor last person any patient would want to interact with at a physician's office. When I drove to the Collegeville location, using Waze, there was no photo to see the strip of offices, including Opthamology Physicians & Surgeons, which are all located behind a car wash. As you will see in the photos, unless you've been to the office before, it is difficult to determine which of 3-4 driveways is the entrance that leads to the facility. My initial appointment to have my eyes measured was three months from my appointment, at the time I was informed about my diagnosis. It took repeated calls, every few weeks, and an unnecessary test of tenacity, to obtain an appointment nearly two months later, as opposed to three, and visit a location that required over a 2 1/2 hour roundtrip drive. Due to insurance issues, to determine where my surgery could be scheduled, which required the billing department to discern which location(s) would accept my insurance, I was informed at my appointment that I'd get a call to schedule in a couple days. The wonderful nurse with a fabulous demeanor, that provided all measurements of my eyes, was as sweet, efficient, professional, kind, and courteous as anyone could expect. I cannot pause her service enough. Three business days later, I contacted the Collegeville office, after reaching the voicemail at every other location. When the person who answered the phone was unpleasant, and quick to say "someone will call you in a few weeks", by recognizing her voice and tone, I knew she was the same receptionist who abrasively asked why I was taking pictures outside of the office, and in the reception area thereafter. Her tone was accusatory of doing something deeply wrong, and rude. Why she confronted me in a manner about taking photos, and had so much difficulty when I explained to her that Waze, the app utilized to provide directions, had no photos of the location, and that I also use the photos for reviews, she continued to question me, before abruptly sliding the glass window, as I tried to clarify from my seat. If not for the frontline staff, consisting of receptionists and schedulers, Dr. Clark has corrected these problematic issues There are few physicians I've ever encountered that are finer in the Ophthalmology field akin to Dr. Clark!

Didn't even make an appointment because they couldn't accommodate anything before December (it's…read moreOct 5). I'm on my last pair of contact lenses and do not have current eyeglasses and they told me they "don't do" sample pairs and couldn't help me get a limited prescription to get me through to December (the only office I've ever dealt with in my life who has refused this). I'm totally blind without contacts, and I guess I'm supposed to just be blind and unable to drive or work until December when they can see me, ha. When I made a comment about how much it stinks to be born vision impaired (capitalism at its finest, you have to pay to see!) the receptionist LAUGHED. So I guess the receptionist of this office thinks being disabled is a joke. Steer very clear. The next office I called in Phoenixville was immediately accommodating and made arrangements to see me this week.