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    Burrell Family Eye Care

    3.7 (3 reviews)
    Closed 9:00 am - 3:00 pm

    Services - Burrell Family Eye Care

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Burrell Family Eye Care Photos

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    2 years ago

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    Kremer Eye Center

    Kremer Eye Center

    3.8(87 reviews)
    3.3 mi

    June 04, 2023 - I am a day short of 6 weeks post-op LASIK. I cannot say enough wonderful things…read moreabout Kremer Eye Center. All of the staff made my consult, pre-op appt, and procedure so much easier because of how caring and thorough they were. Dr. Aronsky was my surgeon, and he was so down to earth and caring which definitely eased my anxiety. The other perk of Kremer was they did the pre-op and procedure, but all of my post-op appts are with my eye doc. Recommended?: HIGHLY RECOMMENDED

    The front desk is rude and unprofessional. The entire staff is in a hurry. They talk fast, move…read morefast, and they don't want you to talk to them. The patient mostly senior citizens and we don't move as fast as the 30 year olds nor do we like to be pushed along. Waiting for the doctors is like sitting in a cattle chute. A one hour wait id not unusual. It's almost offensive sometimes that they want to move you along as if you're not a person. In my opinion, some of the staff are like trained robots . Dr. Cohn did my cataract surgery and treats me for glaucoma. I am pleased with him, but always gives you a sense of time is running out . The faster they move the more money they were make. I will stay with Kremer because II like Dr. Cohn. The procedure and the staff during my cataract surgery was extremely friendly and professional. I felt very comfortable there.

    Photos
    Kremer Eye Center - Carson Wentz had PRK surgery at Kremer in 2017!

    Carson Wentz had PRK surgery at Kremer in 2017!

    Kremer Eye Center - Wendell Smallwood, professional football player and teammate of Carson Wentz, got PRK surgery in 2018!

    Wendell Smallwood, professional football player and teammate of Carson Wentz, got PRK surgery in 2018!

    Kremer Eye Center - Dr. Hoffman and a patient who was kind enough to send her a beautiful folded American flag!

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    Dr. Hoffman and a patient who was kind enough to send her a beautiful folded American flag!

    Refocus Eye Health - Signage and entranceway confusion from the street view.

    Refocus Eye Health

    3.8(5 reviews)
    6.3 mi

    Dr. Clark and his medical staff- (those fabulous individuals you are fortunate to see, once you…read moreleave the receptionist area, and those who are supposed to schedule, return calls, and are receptionists). Dr. Clark and his staff of nurses and residents are phenomenal. They are consistently extraordinary, which I attribute to the exceptional leadership of Dr. Clark. Too often, there's a large disconnect between the scheduling staff who continually do not return calls, and multiple messages need to be left on each office's voicemail. If you're complacent, you may never receive a return call for any reason. Nearly every time you call any one of the office locations, you must leave a voicemail, which is supposed to be returned within 72 hours. The scheduling staff operates with no sense of urgency, nor consideration. My worst experience, by far, was limited to my sole visit to the practice's Collegeville office, where the lone receptionist is belligerent, and not the first nor last person any patient would want to interact with at a physician's office. When I drove to the Collegeville location, using Waze, there was no photo to see the strip of offices, including Opthamology Physicians & Surgeons, which are all located behind a car wash. As you will see in the photos, unless you've been to the office before, it is difficult to determine which of 3-4 driveways is the entrance that leads to the facility. My initial appointment to have my eyes measured was three months from my appointment, at the time I was informed about my diagnosis. It took repeated calls, every few weeks, and an unnecessary test of tenacity, to obtain an appointment nearly two months later, as opposed to three, and visit a location that required over a 2 1/2 hour roundtrip drive. Due to insurance issues, to determine where my surgery could be scheduled, which required the billing department to discern which location(s) would accept my insurance, I was informed at my appointment that I'd get a call to schedule in a couple days. The wonderful nurse with a fabulous demeanor, that provided all measurements of my eyes, was as sweet, efficient, professional, kind, and courteous as anyone could expect. I cannot pause her service enough. Three business days later, I contacted the Collegeville office, after reaching the voicemail at every other location. When the person who answered the phone was unpleasant, and quick to say "someone will call you in a few weeks", by recognizing her voice and tone, I knew she was the same receptionist who abrasively asked why I was taking pictures outside of the office, and in the reception area thereafter. Her tone was accusatory of doing something deeply wrong, and rude. Why she confronted me in a manner about taking photos, and had so much difficulty when I explained to her that Waze, the app utilized to provide directions, had no photos of the location, and that I also use the photos for reviews, she continued to question me, before abruptly sliding the glass window, as I tried to clarify from my seat. If not for the frontline staff, consisting of receptionists and schedulers, Dr. Clark has corrected these problematic issues There are few physicians I've ever encountered that are finer in the Ophthalmology field akin to Dr. Clark!

    Didn't even make an appointment because they couldn't accommodate anything before December (it's…read moreOct 5). I'm on my last pair of contact lenses and do not have current eyeglasses and they told me they "don't do" sample pairs and couldn't help me get a limited prescription to get me through to December (the only office I've ever dealt with in my life who has refused this). I'm totally blind without contacts, and I guess I'm supposed to just be blind and unable to drive or work until December when they can see me, ha. When I made a comment about how much it stinks to be born vision impaired (capitalism at its finest, you have to pay to see!) the receptionist LAUGHED. So I guess the receptionist of this office thinks being disabled is a joke. Steer very clear. The next office I called in Phoenixville was immediately accommodating and made arrangements to see me this week.

    Photos
    Refocus Eye Health - Street view

    Street view

    Refocus Eye Health - Signage located between correct and incorrect 2-way entranceways. What building you are seeing is a car wash

    Signage located between correct and incorrect 2-way entranceways. What building you are seeing is a car wash

    Refocus Eye Health - Exterior signage

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    Exterior signage

    Burrell Family Eye Care - optometrists - Updated June 2026

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