Diego went above and beyond to help us with a battery terminal issue in my sister's jeep. He was…read morekind and knowledgeable and we appreciated his time!

Great customer service, the gentlemen at the counter installed my wiper blades for me. Which doesnt…read moresound like much but it was a huge deal for me, as I had my Grandkids with me and it was raining. The website is very easy to use, and they take American Express which was also a huge plus. Will definantly be going back to this store for my auto parts needs. Also for wiper blades they were cheaper then their competition in the area.

GO ANYWHERE BUT HERE if you desire courtesy and professionalism. We had an unbelievably terrible…read moreexperience at this Forest Grove Napa location a little after 2pm today. We were looking to purchase a new battery for our collector vehicle, and the existing battery was four years old. We had looked at the warranty receipt and it indicated that we had an 18-month full refund warranty on the battery, which surprised us, so we asked the gentleman behind the counter. Before we could say much more, he took the receipt into the side office, which was remarkably close to the counter, and proceeded to tell the manager that these guys are trying to get a refund for a battery that was four years old. They had a good laugh which I found extremely offensive, because we just wanted to buy a new battery, but thought we would ask whether the warranty we were told about had some type of prorated amount connected to it; which would have been pennies on the dollar. My interpretation of their conversation was that he was implying that we were trying to get away with something which could not have been farther from the truth. When he came back out, I called him on this and told him I did not find this amusing, and the conversation spiraled from there. He even went on to say that "this was not the same Napa that we bought the battery from". Same address, same phone number, and same Napa logo; so apparently this location is now a privately owned franchise, so they think they can use the Napa Brand and have no accountability. Anyway, we took the battery and went to O'Reilly Auto parts right up the street where they treated us professionally and even gave us a $10 gift card to take the battery in on trade for a new replacement, with a 4-year warranty. Do yourself a favor and go elsewhere in Forest Grove for Auto Parts since there are at least two other brands to choose from. The most frustrating part of this entire experience is that the "Manager" sat in their office and heard the conversation go south, and yet, made no effort to come out and save the customer relationship. I will never go back and would encourage the actual owner to clean house and hire some professional employees who know how to treat their customers. I do not typically put these types of things online, but the lack of emotional intelligence with this group is off the charts.

From the owner: Sunset Auto Parts, est. 1983, is proud to be your local NAPA Auto Parts store with 11 convenient…read morelocations, including Forest Grove. NAPA Auto Parts shops have access to over 500,000 part numbers for the auto service professional and the DIYer alike. Whether it's a part for your lawn or garden machine, daily driver, or performance vehicle, we've got what you need. Our high-quality parts and accessories mean your vehicle can perform at its optimum capability and efficiency, saving you money. Independently owned, we bring you the reputation of the NAPA brand, with the personal touch of a family business. Our team is equipped with the NAPA Know How to make sure you leave with the right part every time. Stop in and see us today!

At first I purchased a radiator and it happened to be damaged and it leaked oil. Well I went back…read moreand they warrantied the 2nd one and after we installed it we found that it spewed coolant through the fins and so I tried to go return it and get a replacement since it came damaged! Then they proceeded to tell me that there's nothing they can do because I "used the warranty on the first radiator". Then when I tried to just get store credit instead, they told me I had buy a new one!!! Now I've spent $600 just trying to get a working radiator and they won't do a thing about it! Worst f*****g business

The weather had been terrible the last two days, with ice so bad on my car that even after I warmed…read moreup my car a bit and started to scrape my window the top of my scraper broke off. Then when I turned on my windshield wipers on one blade went flying off. The wipers were due for a change and I now needed a new scraper so I took an icy drive to the AutoZone in Forest Grove hoping it would be open. Luckily at 7:30 am they were!! I was greeted by the friendliest and most helpful staff. They answered all my questions politely. The young man Cameron, whom transacted my purchase was kind enough to go out in the cold and ice to change my windshield wipers for me. I have visited this place of business a few times before and have been pleased with the service. This visit I felt was extra beyond and above and I appreciated it, especially in this type of weather. Thank you Cameron and other staff!!

I bought my daughter a car from Grove. We needed a car right away and found the perfect one. Sam…read morewas very helpful and nice! Their 3 month warranty was amazing. Everyone in the shop was very nice and they worked with us getting the car to perfect running order. Buying a used car is frustrating and Grove made it so much better. I will definitely recommend them and I'll definitely be back to buy another car from them in the future. Great customer service!

Wendi L. Vernonia, OR…read moreGMC Sierra 1500 Verified Customer Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4 10/06/2019 On site service center team We recently purchased a 2010 GMC Sierra. Check engine light came on and they gladly took it in to their shop and replaced the mass air flow sensor, only to have the light come on again before I left. Their lead mechanic let me go with him to drive it with their computer hooked up to the truck and was very helpful, kind, and knowledgeable. At that point, he recommended a new fuel pump, which they ordered that day. They installed the new fuel Pump and also found one of the spark plug wires was bad and grounding out as well. They replaced ALL of my plug wires as a courtesy! Not gonna lie, I was Leary about purchasing a vehicle here at first, but we are thoroughly pleased with the OUTSTANDING CUSTOMER SERVICE from their service center!!! The service shop manager and foreman are definitely going to help this place thrive! We would definitely purchase here again! Recommended

These guys are complete idiots. They act like classic car…read moreexperts far from it! Stay away! Super shoddy shop left-hand never knew what the right hand was doing. Would call for updates. They wouldn't even realize they had my Oldsmobile in their shop! Took it in for some top end work on my classic 69 Oldsmobile Other than the aluminum manifold that I purchased myself, everything they put in was as cheap as possible. After $8000 of work. Literally needed a rebuild after 24 months after their work. Terrible. Since I had to rate it, I gave it one star should've been a zero. If you're looking for a quality of mechanical shop, keep looking!

Took my kid's car here when the heater stopped working. They had it fixed in a day. It's worked…read moreever since.

Best service I've ever had. Every where I went was telling me i was going to have to buy a new or…read moreused tranny. Tommy fixed it the problem in less then 45 minutes and it only cost me $30.00 well he said he would charge $20.00 but I had to give him more for his amazing work. Thank you tommy.

This guy charged me 900.00 for a Transmission rebuild, I could not get a receipt validating work,…read morepayment, or warranty because he was a supposed to be friend. He had my car 6 months, after I got it back it seemed fine, but I sold it after a couple of months. 1 1/2 years later I find out why I couldn't get a receipt, an employee there outed that he did not do a complete rebuild, he only replaced some parts with spare parts he had, and he does this quite often, no wonder he has so many return for work!

I've been coming to Carothers for nearly 20 years and have always had a good experience. They are…read moreusually incredibly quick, helpful, and have great prices. This morning I came in as soon as they opened. The guy helping me acted like I was inconveniencing him by being there and seemed reluctant to sell me tires. Lots of sighing. There were 4 other people that pulled in after me, but he wasn't the only one opening the shop... When your slogan is, "we treat our customers like good friends" you probably shouldn't act put out when someone shows up to give you business. Mario is who helped me.

I love supporting local family businesses. Carothers Tire are honest and wonderful to work withread more

They did an amazing job on my car's hood that had a dent on a reasonable price. I got quote from…read moremultiple body shops and choose them because Corey seemed really honest in whatever he talked about. I could connect to him on the repair approach and he seemed really genuine in whatever he was quoting. He also prioritized my cars repair, as he learnt about my personal situation. The car was cleaned inside out when I got it. I would recommend him 100% and will pray that his business thrives day by day. Thank you guys for doing such a wonderful job.

I got my car painted about year ago. I spent over 2k and when I first received my car, i had so…read moremany problems with their work. My rear bumper they removed was put on wrong. They left tape lines on the roof when they masked it. Orange peel was Insane on the doors they blended it to. Sent it back and got fixed but still not to my liking as I had to send it back to get orange peel removed. Too many headaches. It's been a Year now and my clear coat is peeling like crazy. MY CAR IS GARAGED KEPT! Always taking care of it since I'm a car enthusiast. They did a half assed job. BOSS MAN SAID "wax" was the issue which from what I heard from other painters it was bs what he was saying. Lying is crazy. Also denying to fix the clear coat peeling because of warranty went past over a year by literarily 2 months. A Year to have clear coat peel is crazy & shouldn't have happened, btw "Wax" did that. He's also denying repairs because my brother wrote a bad review and he doesn't want to deal with any of us but could've been avoided if job was done 100% right! On my brothers review they replied by saying "unfortunately I can't seem to find your information on my system" how are you going to lie about the car being in the system!? We have prove that it was in your shop from insurance. PLEASE AVOID THIS SHOP!!! POOR WORK!! TERRIBLE CUSTOMER SERVICE!!! TERRIBLE WORKERS!!! TERRIBLE PAINT/CLEAR!!!!