Edited to respond to the owners condescension: Based off…read morethis reply I think the style of customer service speaks for itself. Saying I was happy with the option to use a clasp as opposed to a weld shows the lack of awareness. I was not thrilled but had promised my 8 year old and drove 30 min for the appointment so felt stuck. Very quickly after I initially contacted you with concerns, my daughter's bracelet fell off and was unfortunately lost. You offered to re-weld mine but about a week later prior to being able to even consider making arrangements to come back for a re-weld mine also fell off and I've been unable to locate it. The reason for this review now is because Yelp suggested your establishment, and yes I would still be bothered when I spent $100 on now missing jewelry shortly after purchase. I've since had a new one placed on myself without ANY issues. It's welded very strongly. And I got my daughter a bracelet with a clasp that is age appropriate and it's remained on through school, sports and normal 8 year old activities without issue. Sorry to upset you with factual details of your products and services. Your clasp was obviously subpar as was your welding skills. Why would I come back to have you weld it again when your welding abilities didn't last even a month? I suggest kindly touching grass. Original review: Got a "permanent" bracelet that fell off within the month. Should have just ordered a bracelet elsewhere. They clearly don't know how to weld correctly. Their customer service needs work as well.

I have a nice experience here working with the shop owner on creating a custom ring. I had wedding…read morerings and leftover rings from my grandparents and parents that really were not useful to me. I wanted the gold for something that would carry their memory and also be something that I would enjoy. I took all those rings and she used my gold to cast a new ring for me. The result is a very nice looking gold ring that is made up of my families gold and has my grandmothers wedding diamond in it. And I wear it regularly and really enjoy it and enjoy the memory of where it came from.

The staff did a rush necklace repair for me before I left for a trip. They were so kind and did…read moregreat work and I love the all woman vibe at this shop. I'll definitely be back!

Would highly recommend to anyone. Upon walking in, my fiance and I enjoyed the warm atmosphere. We…read morewere greeted by Stephanie and she helped us find exactly what we were looking for. Very professional, and we were happy that they had a nice collection in-store. The on-site jewelry expert was even able to insert the engagement ring into our newly purchased wedding bands. It was included in the price, which was very fair! Shout out to her for sizing and altering the bands so quickly, as we had a ferry to catch. Lastly, the staff even surprised us with a small gift bag to celebrate our wedding! Thanks again for making our wedding special.

I visit Burton's when we vacation in the area, and am always impressed by the selection - they have…read morea great variety of beautiful jewelry and home items, something for everyone, in every price range. The staff is knowledgeable and helpful. It is always a great experience.

I took an old and valuable piece of jewelry in to be repaired. It was done well, quickly, and at a…read morelesser cost than I was expecting. Some of the staff were brisk and businesslike, some warm and charming. I wasn't shopping for anything, but, while waiting for an estimate on the repair cost, I looked through the store and they have an interesting selection of items. I would absolutely return.

Everything!!!!!!!they needed not one more little thing and I am…read morePicky as I used to work for florists in another state! I adore the beauty and appreciate the love and artistry in each creation. It helps when you are working with such kind , fun people . You realize you have met just new friends.

I can't say enough great things about Reza and Lustre Point Jewelers!! We had 2 very special…read more vintage rings we needed joined together and sized. Reza was FANTASTIC!! He had it done in just few hours for a very reasonable price. This man is a true old school craftsman who you can trust any item to or have him make you what you want. We will definitely be coming back with some other pieces for him to take care of for us. He is just a very nice man and a true professional at what he does. Highly recommend!!!

Large selection of beads to choose from, very friendly owner. I'll definitely come again when I'm…read morein the area.

Great selection of beads and very helpful service. My art came out great and I will definitely be…read moregoing back!

I took out my Seiko Sports 150 Dive Watch today to go to the pool and I saw that the Monday on the…read moredate was rusted. Every time I see it, it makes my heart sink and it reminds me of this dreadful store. I came to them in 2009 to get my watch battery changed. The crystal had a pretty deep gouge in it and the band was worn. I asked them for a new crystal, a new band, a new battery and a pressure test. They said it would be ready in a few days. The next week, no reply. I called them and they said that they didn't have the crystal and they would have to order it. They said 2 weeks. A month later, I called them and they didn't answer their phone. I left a message. They didn't call back. I was called up for military duty in Iraq. I asked my sister to call them from time to time to check on my watch and eventually, 9 MONTHS LATER, it was ready for pickup. My sister boxed the watch up and shipped it to me in Iraq. It had a new band, but the crystal was not new. It was old, clearly used, and looked like it had 80 little scratches and few big scratches on it. I mean it looked beat up. I called them a few times using the military phone center and they rarely answered and when I did reach someone, I was told this or that. On my leave, I flew off to China and went swimming off the Hainan coast. I looked to check the time and saw sea water floating around in front of the face. I was furious. I dried the watch as best as I could and after my tour was over, I came to their shop. I met the owner and he was "shocked" to learn that my watch leaked. He said that this is very rare. But when he opened my watch up, he found that it didn't even have a gasket on the back hatch. He apologized and said that he would order a new movement and would fix my watch up as good as new. Weeks drug into months and after 6 months my watch was still not ready. I was called to active duty again and while in Iraq on my second tour, I wrote him a letter explaining when I would be home and that I expected that my watch would be ready. I came home, collected my watch and right there in front of him, I tried to set the time. The minute and hour hands would not freely rotate through 12 hours and the day & date would not rotate through 1-31 an Mon-Sun. It was obvious that he opened the watch, cleaned it a little and put it back together. It was not a new movement because it had rust in it. He said that the "new movement" must be defective. Straight liar. I told him that I wanted my watch fixed back to the way it was when I bought it. I left the watch with him. He called after some weeks and I came to pick it up. He obviously put in a new movement as the watch would rotate and kept (and keeps) good time. However, every Sunday night, the day/date hangs up and I have to pull the crown, jiggle it, rotate through the week and get it unstuck. So while he changed the movement, he used the old day/date wheels and other rusted parts. I complained that he ruined my watch and said that I wanted satisfaction. He asked what I wanted and I said nothing less of a refund equal to what this watch retails for today. He cut me a check for $250 or something close to it. 2 1/2 years later, I got my watch back, 1/2 rusted and never worked properly since. Bottom line up front: this guy performs terrible watch service, has little to no integrity, doesn't return calls, his phone frequently goes unanswered (it is disconnected at the time of this writing) - really, I don't know how he stays in business unless the shop is a front for something else. Do yourself a favor, take your watch somewhere else.

I love spring wound, antique clocks and pocket watches. A growing concern of mine, over the years,…read morehas been being able to find someone who still has the skills and craftsmanship to properly repair and maintain these time pieces. I consider myself lucky to have found Lenny and his staff at "Perfect Timing". They have taken excellent care of two of my pocket watches, a thin, Swiss-made, "Bergland" and my 1908 Hamiliton railroad watch. Thank you!

He's one of the best... he leaves nothing to detail fixes it like it's supposed to be fixed.read more

Great guy, and quick. Brought in two watches that needed batteries and he fixed me right up!read more

I needed an expert framer for four large photographs. June, the owner, did beautiful,…read moremuseum-quality work. Her suggestions were valuable and the end product is professionally done. I wouldn't hesitate to take more work to William Bounds and highly recommend them.

A one of a kind experience doing business with Bill and June. With their kind help and wonderful…read morecreative design to rejuvenate something old to be celebrated with love and honor. Amazing quality framing and a truly special experience to navigate the process of options for our project and wonderful communication the entire process. All guided with experience, integrity and warmth. William Bounds went above and beyond to coordinate delivery for our project and for that I am so grateful! An honor to have met Bill & June and I certainly look forward to future projects. Thank you !