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    Business First Auto Sales

    2.0 (4 reviews)

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    West Herr Used Car Outlet

    West Herr Used Car Outlet

    (15 reviews)

    We (my wife and I) have used the outlet several times. We have never encountered any problems. We…read moreusually know what we are looking for, and they find what we want. My wife was looking for a Cadillac CT4 and called Junius Griffin, who has always been helpful and is our go-to guy. He quickly found what she wanted and set up an appointment for her to come in and look at it. She was delighted. A big shout out to sales manager Matthew Wager and Finance Director James ELston for completing the sale.

    Well. be very CAREFUL. Read what you sign (of course) and try to test drive for at least an…read morehour... Obviously was sold a lemon. 2009 Chevrolet Trailblazer LTZ w only 66k miles. The Check Eng was reset hours prior to inspection, over 21 items broken or non functioning, Struts, Springs, 4x4, ALL Brakes, OnStar, Emergency brake,leaking fuel pump/sending unit, dead XM Satellite, dry rotted tires etc. Within 200 miles entire system went, couldn't stop. was leaking fuel, 4x4 didn't work at all, 48 hours of ownership and its on a tow truck... Call the dealer..."Well, its a used car sir?" Yes, however the items that went simply would not have passed a legit NYS Inspection the DAY BEFORE (4 Different Dealerships and shops confirmed this) They take this personally, But i'm not Mad at anyone, Im angry that i was outright scammed into buying a warranty that couldn't even be used since the items that failed within 100 miles of ownership were items covered under NYS Inspection and West Herr's own 90 day 6000 mile warranty. There were thousands of dollars in repairs needed and West Herr absolutely REFUSED to do anything about it until the EXTENDED warranty kicked in, because they wouldnt have to pay a penny for it, in fact the warranty company would pay THEM to fix it.. Only this time it didn't work. The warranty company absolutely flipped out (I guess this type of thing happens alot) and refused to touch the vehicle, claiming the vehicle "should not have even passed NYS Inspection, Much less been delivered to the customer in that shape" Needless to say i was all but ignored until the BBB and NYS AG were notified, and while the front struts and springs, as well as a rusted out FUEL PUMP SENDING UNIT (That was leaking fuel and lighting up the Check engine light) were replaced on west herr's dime, it took over a month and authoritarian involvement to get that done. And they agree the onstar and Satellite radio need to be replaced, and they would do it, but they cant find one and they are on indefinite back order. However, i'm still out of pocket a substantial amount of money for items listed in the NYS LEMON LAW/NYS WARRANTY. Now they reply to the BBB and ATTY General they'll 'Make it right by swapping the vehicle out for a different one" Sure, sounds great. However, they wont give me what i paid for the vehicle 30 days ago, and the interest, so i can trade in my 15k vehicle for 7k, and work the other 7k into a NEW LOAN... Effectively DOUBLING my payment... Umm,,, dunno about you, but thats not swapping the vehicle out, thats giving me HALF what i JUST PAID for this POS. and giving me a NEW LOAN on another vehicle. No swapping even close. swapping is throwing keys. Even better, since they want to get me into a different vehicle badly, i now have 28 TWENTY EIGHT new Credit Inquiries from lenders... effectively making my credit drop like a rock. So the moral of the story is.. Bring a GOOD CODE reader. - Some of the newer ones will tell you the time and day down to the second when the PCM/Check engine was last reset. if it shows it was reset recently.. Ask why, ask for parts reciepts. if they cant produce them, or prove installation, Run, dont walk. Let it run for at least 20 minutes. and drive at 55 or above for at least 10 mins, if 4x4 TEST IT IN ALL MODES forward and reverse. And most of all.. GET THE CARFAX and interpret it properly... Most of the "VALUE VEHICLES" are trades that have a bad carfax or are problem vehicles, youll see a lot of Dodge vans, escapes, explorers, Dodge calibers etc. all cheap and plentiful, and about half their retail as a private sale..While the price is enticing, maybe 1500 below retail, remember that in a few years NO DEALER is going to give you even 50% of low trade in book with a carfax listed accident, NOT EVEN WEST HERR. think ahead. Unless you are absolutely sure you're going to drive it into the ground then knock 20% off what they want. If you are doing what a lot of people are doing, trying to establish credit, most of the vehicles they will offer will have deplorable carfaxes. Since they can blast you with a VGC or better retail price and 24.99% interest, your intent is to keep it for 2 years and trade in with better credit and move up, with a bad carfax they have MUCH LESS into the vehicle, and ask retail, and in 2 years a non poor carfax car may be worth a 7k trade in, whereas a bad carfax car may be worth 3k on trade, and you may STILL OWE Double or TRIPLE what its worth.,, They did offer me a 2013 Ford Edge,68k absolutely filthy inside, with 2 over $2500 Carfax reported accidents on it with my trade in and almost DOUBLE the payment i have now. for $14.999 Which is average retail for one WITHOUT 2 Carfax reported accidents. so theres how it works. i appreciate the guys that work there, Steve Pankow is a great guy, Bill Burandt is a great salesman, And Jason Ball ive purchased 3 vehicles from... All good people.Limited by F&I and the boss.

    Basil Resale Sheridan

    Basil Resale Sheridan

    (40 reviews)

    Amazing experience with Stevie! Not as painful as I thought it would be! Definitely recommend them…read morefor your next vehicle.

    BUYER BEWARE!!! My wife and I traveled from Pittsburgh, PA…read moreto Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model--particularly AWD--was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: the car needed to drive straight, show no visible body damage, have no unusual odors, and be in genuinely "great condition." We had already test‑driven this model locally and were not browsing--we were buying. Based on their repeated assurances, photos they sent, and their insistence that the car "drove like new" and had no issues, we proceeded. We added the vehicle to our insurance and brought a cashier's check for the agreed amount, expecting a quick transaction. Upon arrival on February 14, those assurances immediately unraveled. Before even leaving the lot, a red warning light was illuminated on the dashboard. During a short drive, my wife noticed severe visual distortion through the windshield, resembling a fun‑house mirror. Upon switching seats, it became obvious the windshield had been replaced with a low‑quality aftermarket product. The driver‑side door was misaligned and did not close smoothly, and the hood also failed to line up properly. After parking to investigate the warning light, it became clear it was related to the pedestrian impact / pop‑up hood system--indicating the vehicle had been involved in a frontal impact. Despite a "clean" CarFax report, the physical evidence strongly suggested prior collision damage and poor‑quality repairs. This was further supported by numerous HIGHLY visible paint chips, scratches, rim damage, and obvious touch‑up attempts--none of which appeared in the photos provided beforehand. For a vehicle with under 7,000 miles, this condition is unacceptable. More concerning is that these issues were either ignored or intentionally misrepresented by individuals who "do this for a living," despite our very direct questions and the significant travel involved. Offering to fix the issues after the fact does not resolve the underlying problem: this car should never have been presented as accident‑free or in excellent condition. We assume they were hoping we would go through with the sale after making the long drive from Pittsburgh. We declined to proceed and drove home. Integrity and honesty were clearly lacking in this transaction. While reviews suggest this may not be the norm, this experience was significant enough to warrant caution. If you choose to work with Basil Resale Sheridan, I strongly recommend avoiding Sales Manager Patrick Schultz and his assistant Jose. A clean CarFax report does not replace transparency, and neither does a verbal assurance. Good luck to anyone who actually purchases the Black 2024 INFINITI QX50 Sport, I definitely feel sorry for them. As of this writing, we are still waiting for any formal outreach or explanation from dealership leadership.

    Dave Smith Ford - Showroom

    Dave Smith Ford

    (51 reviews)

    So far I am extremely happy with my experience at Dave Smith Ford. I wandered into the first dealer…read moreI saw pretty much on a whim. I have been avoiding getting a new car for months now because, to be frank, I didn't want to deal with car sales people. But Nick was SUPER helpful, honest, knowledgeable and quick to respond. Kyle did the financing end of things and was very patient with me. He got me an amazing deal. Overall, the staff wasn't judgemental, gimmicky or pushy. I felt listened to and respected, which is huge for me. Plus, I ended up walking away with my dream car AND it was in my budget! Couldn't believe I was able to make that work as I was expecting just to get a cheap daily rider that would tie me over until I could afford something nicer. Go see Nick & Kyle now!

    I had the worst experience at a dealership possible to occur. Mark put a deposit down on a vehicle…read moreto hold it because he thought I would like it. I test drove it and asked to have it overnight. Took it home, the next day the salesman and GM Dan told me I only had one hour to decide in which wasn't enough time for me. The GM was very rude. The next week they drop the price for auction because guess what? In that one hour I had a week had passed and no one looked at it. I text to see if it's available. Go in to buy it. Sign everything to take it home. There's a lean and no title. Dealership claims they did not know yet again a week prior I had one hour to decide. Vehicle had one small dent in which they said will be fixed, only has one key I am told I will get another. Over a week goes by before the titles in. Get the car it's been there dents still there, no key. Drive the SUV home only. Next day only to two stores. Brakes start squealing. Mechanic looks at it. I call next day. Oh bring it in. List of things wrong sent over including brakes, rotors calipers. Another week goes by they still have the truck. Go pick it up. It's making the same noise. GM gets in no noise of course. I drive home hear it turn around. Drive the salesman so much noise you can't believe he states "oh drive it 100 miles it should go away". Now I am getting upset I ask for the GM oh he's in a meeting. The tech comes for a ride hears it. Within the drive states all of this "oh we cleaned the pads, that noise will go away I promise, must be cheap brakes whoever put on it prior, yeah it's the brakes, GETS out of the vehicle says if it's still happening in a few weeks bring it back and tell them it's the pads and rotors but don't say I said so". I ask to talk to the GM manager dick head Dan. Explain what the tech said, that I am getting mad and it should be fixed. Dan comes back and says the tech said he didn't say that. In which I get mad and ask why I would lie. I said you are a dealership you should be fixing it not saying drive around with the noise. GM gets mad at myself and my significant other for expressing concerns about working in costumer service and they should be fixing it. Our experience was the worst we have had and trust me we own vehicles- he was told this. Dan gets pissed off states "I am not doing anything for you, I am done here. We are done". Gets up and walks away as I am still speaking. If this is the type of dealership you want to deal with be my guest. Hours wasted, treated and talked to like scum and sold a car they refuse to fix even when their tech stated all of the above. A manager who just says we're done and walks away, now that is the great representation of how you will be treated at DaveSmith Transit Road.

    Business First Auto Sales - usedcardealers - Updated June 2026

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