We (my wife and I) have used the outlet several times. We have never encountered any problems. We usually know what we are looking for, and they find what we want. My wife was looking for a Cadillac CT4 and called Junius Griffin, who has always been helpful and is our go-to guy. He quickly found what she wanted and set up an appointment for her to come in and look at it. She was delighted. A big shout out to sales manager Matthew Wager and Finance Director James ELston for completing the sale. read more

Well. be very CAREFUL. Read what you sign (of course) and try to test drive for at least an hour... Obviously was sold a lemon. 2009 Chevrolet Trailblazer LTZ w only 66k miles. The Check Eng was reset hours prior to inspection, over 21 items broken or non functioning, Struts, Springs, 4x4, ALL Brakes, OnStar, Emergency brake,leaking fuel pump/sending unit, dead XM Satellite, dry rotted tires etc. Within 200 miles entire system went, couldn't stop. was leaking fuel, 4x4 didn't work at all, 48 hours of ownership and its on a tow truck... Call the dealer..."Well, its a used car sir?" Yes, however the items that went simply would not have passed a legit NYS Inspection the DAY BEFORE (4 Different Dealerships and shops confirmed this) They take this personally, But i'm not Mad at anyone, Im angry that i was outright scammed into buying a warranty that couldn't even be used since the items that failed within 100 miles of ownership were items covered under NYS Inspection and West Herr's own 90 day 6000 mile warranty. There were thousands of dollars in repairs needed and West Herr absolutely REFUSED to do anything about it until the EXTENDED warranty kicked in, because they wouldnt have to pay a penny for it, in fact the warranty company would pay THEM to fix it.. Only this time it didn't work. The warranty company absolutely flipped out (I guess this type of thing happens alot) and refused to touch the vehicle, claiming the vehicle "should not have even passed NYS Inspection, Much less been delivered to the customer in that shape" Needless to say i was all but ignored until the BBB and NYS AG were notified, and while the front struts and springs, as well as a rusted out FUEL PUMP SENDING UNIT (That was leaking fuel and lighting up the Check engine light) were replaced on west herr's dime, it took over a month and authoritarian involvement to get that done. And they agree the onstar and Satellite radio need to be replaced, and they would do it, but they cant find one and they are on indefinite back order. However, i'm still out of pocket a substantial amount of money for items listed in the NYS LEMON LAW/NYS WARRANTY. Now they reply to the BBB and ATTY General they'll 'Make it right by swapping the vehicle out for a different one" Sure, sounds great. However, they wont give me what i paid for the vehicle 30 days ago, and the interest, so i can trade in my 15k vehicle for 7k, and work the other 7k into a NEW LOAN... Effectively DOUBLING my payment... Umm,,, dunno about you, but thats not swapping the vehicle out, thats giving me HALF what i JUST PAID for this POS. and giving me a NEW LOAN on another vehicle. No swapping even close. swapping is throwing keys. Even better, since they want to get me into a different vehicle badly, i now have 28 TWENTY EIGHT new Credit Inquiries from lenders... effectively making my credit drop like a rock. So the moral of the story is.. Bring a GOOD CODE reader. - Some of the newer ones will tell you the time and day down to the second when the PCM/Check engine was last reset. if it shows it was reset recently.. Ask why, ask for parts reciepts. if they cant produce them, or prove installation, Run, dont walk. Let it run for at least 20 minutes. and drive at 55 or above for at least 10 mins, if 4x4 TEST IT IN ALL MODES forward and reverse. And most of all.. GET THE CARFAX and interpret it properly... Most of the "VALUE VEHICLES" are trades that have a bad carfax or are problem vehicles, youll see a lot of Dodge vans, escapes, explorers, Dodge calibers etc. all cheap and plentiful, and about half their retail as a private sale..While the price is enticing, maybe 1500 below retail, remember that in a few years NO DEALER is going to give you even 50% of low trade in book with a carfax listed accident, NOT EVEN WEST HERR. think ahead. Unless you are absolutely sure you're going to drive it into the ground then knock 20% off what they want. If you are doing what a lot of people are doing, trying to establish credit, most of the vehicles they will offer will have deplorable carfaxes. Since they can blast you with a VGC or better retail price and 24.99% interest, your intent is to keep it for 2 years and trade in with better credit and move up, with a bad carfax they have MUCH LESS into the vehicle, and ask retail, and in 2 years a non poor carfax car may be worth a 7k trade in, whereas a bad carfax car may be worth 3k on trade, and you may STILL OWE Double or TRIPLE what its worth.,, They did offer me a 2013 Ford Edge,68k absolutely filthy inside, with 2 over $2500 Carfax reported accidents on it with my trade in and almost DOUBLE the payment i have now. for $14.999 Which is average retail for one WITHOUT 2 Carfax reported accidents. so theres how it works. i appreciate the guys that work there, Steve Pankow is a great guy, Bill Burandt is a great salesman, And Jason Ball ive purchased 3 vehicles from... All good people.Limited by F&I and the boss. read more

West Herr Used Car Outlet - West Herr Used Car Outlet New Slogan. - Used Car Dealers Near Me - Buffalo, New York

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I bought 2 cars from here. The most recent was 3 weeks ago. It was a great experience during the purchase phase. When I needed something afterwards they couldn't of cared less...Poor service. I would suggest basil ford. They seem to actually care about their customers even after they get their money. read more

What a horrible experience. Drove in to see a car and were treated like they couldn't give us the time of day. After waiting for 30 minutes we were told the car online wasn't even AT the lot! We had phoned the day before to make sure it was there. Just rude, shoddy service. Stay far away. read more

Being my second encounter with them I did receive good service and left with a vehicle on the same day both times. Vehicles were in great shape and hopefully will last a great amount of time. Kevin and Jimmy were great people to deal with and definitely assisted with following my limits. read more

Don't even bother going here. I came in to buy a slightly used SUV and was shown the most expensive car on the lot, and two other overpriced almost new SUVS in order to try to get me to buy the most expensive car they had. Finally after three hours I was told the car I wanted to look at was at another location, and they would bring it there the next day for me to test drive. Was it there the next day? No. Why not? Because they again wanted me to look at more expensive cars. Would not even consider what i wanted to drive, only wanted to show me cars they wanted me to buy. They offered $500 for my trade in which was insulting, and would only increase it to $1500 if I considered a more expensive vehicle. They played games for hours on end and honestly just wasted my time. I will never go back here and I will never recommend anyone to go to this place. They saw that I was a woman and I have a good income and they instantly wanted to rip me off and would not listen to a single word I said. Complete waste of time. read more

I am very happy with our entire car buying experience! Dave Grisanti and Steve Pankow were very helpful every step of the way!! Dave was knowledgeable and informative. The finance department worked very well with us to get us what we needed. Definitely recommend West herr used car outlet!! read more

This was my second experience. First was poor but I gave them another shot since I was selling my vehicle and they told me they'd be able to hit my price. Well surprise! Once I came in it was a different story. I was offered over $1000 less because I upgraded my tires. Yes. UPGRADED. For liability reasons they would have to replace them although it was CLEARLY relayed the tires were new and larger. Bs excuse after bs excuse. The whole process was dragged out and ultimately the lies were exposed. Lure me in with promises and hope that I settle. Nope! I'm not in a hurry to sell so I'll wait for an honest buyer. DO NOT trust what they tell you over the phone. Even in person for that matter. They will backpeddle and give excuses. Thanks again for the deception and wasting my time West Herr!!!!!!!! First Experience: I'm a very unhappy customer. I will first say that my sales person Dave was great. He was very responsive and helpful through the process. However, he was provided numbers by a manager that he passed along to me for my trade in value. I was happy with it and it seemed good. Then come to find out, two different managers gave him two different numbers and of course they went with the lowest which was $2500 less than what I was told. Also significantly lower than kbb. At this point I have already gone through the process of a credit check and loan through my credit union. Now I'm stuck. I am waiting to see if I hear back and if they will honor what was promised but it seems doubtful. Very disappointing as Dave seemed very straight forward throughout the process. I would buy from him but not from this dealer. Beware of any numbers they throw your way because it appears they can change them whenever they like. read more

I purchased my vehicle from this west herr location in April and had a great buying experience I've always spoke highly of the dealership until just recently only 8 months into owning the vehicle I've been hit with a $1,471 bill for repairs to the vehicle for things that are well out of my control for example my passenger side airbags aren't wired which is something that the vehicle would have been sold to me with this issue it has now been two weeks and I've gotten nowhere with the company aside from them basically blaming me for the damages which I've confirmed on numerous occasions with the service department that they are all things that couldn't have been prevented and that I also couldn't have contributed to the only solution that they've provided me with is now trading the vehicle in which they now only want to give me $8,000 for a $16,000 vehicle not to mention I always have to reach out to them and they aren't easy to get in touch with I will never recommend them again because they are definitely a company that looks out for their best interest rather than their customers read more

Crooks. Everyone of them. Get approved for financing give my down payment I drive the truck for a month just to get a call saying the bank won't finance the truck because it was registered in Canada previous. Then they tell me I can get my down payment back. Which I still havent gotten back. Also told I probably won't get my down payment t back if I put to many miles on it the month I had it. Like I wasn't supposed to drive it like I bought it. Bullshit like it's my fault the bank would t finance it because the truck was Canadian. Do not ever deal with John schmeil or Greg matoltsty. Both are crooks. I'm on the phone putting the truck on my Insurance and John is sleeping in his chair like I'm being an Inconvenience. I will never go here again and will do everything I can to tell all my friends and relatives not to go here. I went to Basil and the whole process was painless and financing was done before I left. Now I'm more than likely out of my down payment with these crooks at West herr I would have left 0 stars if possible read more

Great place to work. The West Herr company has high core values not found in most automotive dealerships. read more

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Fantastic buying experience. Thank you Dave and Steve for all your assistance. Exactly the car we wanted, and the price that fit. Highly recommended. read more

Bought a car had to have transmission replaced within first month which was covered by manufacturer of the car. Brought back a few weeks later had to have bearings replaced. Still not comfortable with car and the way it drives. Said they would help get me into another vehicle but the trade in they are giving me on the car i bought from them is 1/3 of what I paid for it 4 MONTHS AGO........ Will never go there again. read more

I purchased a vehicle during 4th of July week - and I *love* it! Thanks to Mike C - the car has all of the bells and whistles to meet the needs of my family at the price point I was looking for. read more

WORST EXPERIENCE EVER..... had my 2008 for a month and a half had only made one payment so far... Check engine light pops on, make an appt to at west herr in orchard park to have it fixed, wrong spark plug were put in the car and bad engine coil.... don't have a car for 5 days, get the car back the next morning and check engine comes back on, bring it back a week later ( the appt I was given) they keep the car another week.... problem with Cyl 4 leaking or some BS... finally get it back drive it for 4 days and engine light comes back on... bring it back again another week later, they decide it was the catalytic converter quoted over $1000 again. 2 months with the car and already my money put in to repairs then payments made on it... I do wants to say the employee at the service center are fantastic and very nice, the sales rep on transit is a POS.... I have had 4 jeeps all bought from craigslist... never had any issues. 1st one I bought from west herr nothing but problems and they are no help. DO NOT WASTE YOUR TIME AND MONEY WITH THESE IDIOTS. would give zero stars if given the option. read more