Memories from my childhood all flooded in when I took my grandson in for cheeseburger and…read morestrawberry milkshake. The cool shake followed by the fresh grilled burger is a delicious choice. No leftovers from this meal. I noticed the beautiful decorated icecream cakes and icecream desserts available to go. The Columbus store was clean and staff were friendly.

Update they are still good but when I get Carmel sundaes they put only a little caramel which I…read morehate and once I supposedly got a Oreo blizzard but I received a m&m with Oreos

For as long as I can remember my family and I have visited this restaurant and had looked forward…read moreto out weekly visits. So, what I write below brings me NO pleasure. But, this place has changed and not for the better - I need to share why: Over the last couple of years the consistency in their food has gone from five stars to 1 for us and today was the last time we will ever go back and here is why: Service: Most of the people working there neither smile or greet you like they used to (even when the place is empty), they shove your plates at you across the counter and disappear. They girl (younger) seems to not comprehend the idea of focusing on taking the order and you have to repeat it over and over (it's still came out wrong - even when there is no customers?). Food: I loved their burger and fries - 3 time I have gone this month (busy, medium busy and no customers at different times in the day.) and all three times it has NOT been even close to what it was. For example: The hamburger meat falls apart the minute you bite into it, the bun is soaking wet with grease, the cheese causes everything to slide off (should you choose lettuce, tomato and etc). It actually becomes more like an accidental deconstructed hamburger than a real burger. The French Fries! They were awful: Burnt and the stale tasting (the oil was so old tasting - I almost threw up.) The fries also were hard as a rock! I have no idea what has caused the decline in portion size, flavors and overall cooking at this restaurant - but it is heartbreaking in a small town who seemed to spend time and money at this place. I would not recommend this place right now... Maybe they will fix the problem soon. I really hope they do.

Old school eats. No frills but pretty tasty with a good price. Their deluxe burger is half the…read moreprice of a Big Mac. Gotta like that. Support mom and pops.

The Cod fish dinner is absolutely fantastic! It is like something you would get in a fancy dinning…read morehouse. It is SO good! I highly recommend everyone try it! My friends and family are regulars here because the Chicken nuggets and burgers are so much better than any place else in town! The workers are all very polite and kind also.

Fish was not any better than Captain D's but way more expensive. The resturant was not very clean…read morebut I have seen worse

We had very good service. The food is good. We had burgers and fries. Great fries!!!food. Nice…read moreclean restaurant area inside.

Everyone was friendly and nice but our fries and buns were really burnt…read more We could smell the burnt oil from the moment we walked in. It has potential and it's nice and clean and it has more than enough parking packed and a double drive through We would go back but with how expense it can get, the food does have to be right

Good food at a great price. Please don't tell them what other places are charging, I hope they…read morenever get the memo. Clean atmosphere and ample parking. See our YouTube channel Coolest Life.

I'd never heard of Cook Out before in my life, until a week or so ago and I knew I had to try one…read more My son and I stopped in to order dinner and brought it home to eat. I ordered a cheeseburger combo with cheese bits and onion rings. The sides looked pretty sad and were really tiny portions but tasted ok. My burger was yummy and I'm sure helped with my iron level for my recent blood donation. My son ordered a quesadilla and corn dogs but they didn't give him his Cajun fries and we didn't realize until we'd arrived home and sat down to eat. Bummer! Both of our shakes were tasty! I ordered Oreo, my son ordered peanut butter Oreo. Service was friendly but our order seemed to take a while. I was hungry so maybe it felt longer, but I think it was quite awhile (maybe drive thru is the move here). We've tried it! Check.

Oh look, a brandy new Guthrie's! If you've had Raisin' Canes, Zaxby's, and the like-- you think…read moreyou know, but you have NO idea! I haven't seen a Guthrie's since college and I was overjoyed. Fun fact: Guthrie's was my college foodie favorite in Tallahassee, FL. Seeing this location on our route (when we stopped for gas) gave me all the nostalgia feels and we had to pull over, STAT! The hubs had never heard of Guthrie's, but graciously accompanied me on my trip down memory lane as I squealed with glee, and enjoyed it as well. Although it's new (3 years old)-- this Guthrie's is the cleanest I've ever seen a fast food restaurant in my life. I pray they keep that up! The manager took our order and was so warm and friendly. True to form, I ordered a "Gut box" for old times' sake, and it was as perfect as it was circa 2003! The chicken tenders were fantastically golden. The buttery toast had that crispiness (not soggy from steam in the box like the other guys) to it that I love. Those fries were perfection as well. I hoovered everything down so fast I forgot to take photos. All in all, it was a great Guthrie's reunion for me and a great first time experience for the hubs. A win is a win!

9 out of 10 times I'm satisfied.... One manager was pushy but maybe he was just having an off day…read more The only time I have to wait is before 8am when parents and teachers, are making their way to work or school... that's to be expected. Keep up the good work!

Waffle fries are normally a favorite but the deterioration of the quality is pathetic. Plz see…read morephotos.

The food is always fresh and so yummy! My favorite stop on the way to work for fresh and always…read morehot coffee!! I had a minor incident with one of the employees during my visit at the drive thru. I called to speak with the GM who was not in yet, but immediately contacted me when she got the message I wanted to speak with her. Mrs. Carter (general manager) was so kind and apologetic while also very professional and genuine. I will definitely continue to visit Jacks on Retail Dr. in Phenix City, AL for a great meal and coffee! Thank you Mrs. Carter for being such an asset to our local Jacks! - Chelsea K.

Went through drive thru 1st time at Jack's 1/25/25. Excellent service, food and prices! Chicken was…read moreas good as Chick-fil-A! All good made to order - my way! Our new fast food favorite - lots to taste yet!

The food is decent, but there's a chance you'll have to go back because they didn't get your food…read moreright. The service is pretty bad, they don't smile or talk to you much and they often look like they hate their job. The ambiance is okay if you want a quiet, cold, empty place to eat.

the food is some what okay. but the service here is absolutely horrible. they want to catch…read moreattitudes for absolutely no reason. they have no reason to be so rude for no reason !! absolutely disgusting and ridiculous!!!