I'm a woman ...I come into ask about a fuel pump. I get told there are 7 out in the yard. No offer…read moreto go pull it for me for the extra fee I'm willing to pay.

They were the best but it's not a salvage yard anymore it's a used car lot They were the best but…read moreit's not a salvage yard anymore it's a used car lot They were the best but it's not a salvage yard anymore it's a used car lot

this was the easiest and fastest removal of a car I have experienced. I called ALOT of places…read morebefore I came across this company. I wish I had found them sooner. very professional and helpful. cannot recommend them more if you need a vehicle gone quickly.

Owner was very nice came out tow us on the side of the highway withing a half hour would recommend…read morethem

Ordering parts and promising delivery dates, knowing you will not have it is not only wrong but bad…read morebusiness. When I called for the part on the day it was promised, it was as if I did something wrong by expecting it to be there when promised. I was Awful awful awful awful customer service. Unprofessional tone, impolite and accusatory. I felt like a PIA during the whole transaction. I wonder if the owner is ok with this and how much money Roger and Jason are slapping off his table with this bad service. NEVER EVER AGAIN. 0 stars if I could. Just because you work in junked parts doesn't mean you can't be professional.

My recent purchase from University Auto Recyclers left me with a "never again" sort of feeling…read more The staff, Daniel in particular, was unhelpful both in describing the item I bought from them and later when trying to work out a solution. I got the impression they'd just rather not have to deal with customers at all, and that they really didn't give a damn once they'd gotten the money. If you walk in to their building, inspect each part for yourself & understand ahead of time what "caveat emptor" means, you might be OK with UAR. Otherwise, I'd stay far, far away.

I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle,…read moreand the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable. The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered. When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered. To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team!

My wife went there today to look at some 4 runners and trade in a bronco…read more She left within 10 minutes because they told her that they wouldn't do a deal with her because she's not on the Bronco; it's only me. This is complete garbage and shows an utter lack of professionalism. I will make it a point to tell everyone I know about how badly my wife was treated. The totally inept salesman there was named Benjie or something like that. Avoid this place and especially avoid that melon named benjie.

I got a whole center console for my Hyundai for $55. Solved a lot of problems…read more Thanks guys!

SCAM & FRAUD Business. They charged $3200 from my bank account without my authorization and I…read morecontacted them to get refund but they never responded or refund my money. They shipped out a defective auto part to Random PO BOX address so they thought they could getaway withit. Stay away from this business if you don't want to get robbed. BE AWARE, They are SCAMMERS.

I happened to be in the neighbourhood when my wife said you should stop by the Dodge dealer and see…read moreif they can take a look at that issue you're having real quick. I didn't think they would necessarily be able to help me out that quickly on a drop in basis. Well, the service tech, Jeremy, took a look and said wait just a minute. He came back and said pull right up in that lane and see Miss Bridget. I did and she said they'd help me out. Took my keys and directed me to the customer waiting area. Speaking of the customer waiting area... it is really nice. Comfortable furniture, water, coffee, snacks, etc. just some really nice touches! Anyway, I needed some directions and interrupted Miss Ashley twice who happily escorted me both times to where I needed to be! I'm not sure how ratings can be so low for this establishment. The crew is awesome! From the front of the store staff to the pit crew! I will definitely be back!

I brought my 2013 Jeep Wrangler to Hill Kelly for multiple repairs, including warranty work and…read morediagnostic concerns. While some repairs were completed, the overall experience was disappointing. The biggest issue was communication and project management. I repeatedly had to call and email for updates, follow up on outstanding questions, and request documentation that should have been provided proactively. The repair process took much longer than they anticipated, and I continued to incur rental charges while waiting. Although diagnostic testing was performed, I left without a clear explanation of the root cause of all my original symptoms. I also requested objective documentation before authorizing a major repair, but much of the information I asked for was unavailable. When I escalated my concerns to management, my specific questions were largely left unanswered. Instead of feeling like my service visit was being managed by the dealership, I felt like I had to manage it myself. I appreciate that the warranty repairs were completed, but the lack of communication, transparency, and coordination overshadowed the experience. I cannot recommend Hill Kelly based on the service experience I received.