I'm a woman ...I come into ask about a fuel pump. I get told there are 7 out in the yard. No offer…read moreto go pull it for me for the extra fee I'm willing to pay.

They were the best but it's not a salvage yard anymore it's a used car lot They were the best but…read moreit's not a salvage yard anymore it's a used car lot They were the best but it's not a salvage yard anymore it's a used car lot

this was the easiest and fastest removal of a car I have experienced. I called ALOT of places…read morebefore I came across this company. I wish I had found them sooner. very professional and helpful. cannot recommend them more if you need a vehicle gone quickly.

Owner was very nice came out tow us on the side of the highway withing a half hour would recommend…read morethem

Ordering parts and promising delivery dates, knowing you will not have it is not only wrong but bad…read morebusiness. When I called for the part on the day it was promised, it was as if I did something wrong by expecting it to be there when promised. I was Awful awful awful awful customer service. Unprofessional tone, impolite and accusatory. I felt like a PIA during the whole transaction. I wonder if the owner is ok with this and how much money Roger and Jason are slapping off his table with this bad service. NEVER EVER AGAIN. 0 stars if I could. Just because you work in junked parts doesn't mean you can't be professional.

My recent purchase from University Auto Recyclers left me with a "never again" sort of feeling…read more The staff, Daniel in particular, was unhelpful both in describing the item I bought from them and later when trying to work out a solution. I got the impression they'd just rather not have to deal with customers at all, and that they really didn't give a damn once they'd gotten the money. If you walk in to their building, inspect each part for yourself & understand ahead of time what "caveat emptor" means, you might be OK with UAR. Otherwise, I'd stay far, far away.

I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle,…read moreand the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable. The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered. When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered. To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team!

NEGLIGENT SERVICE TECH, DISHONEST MANAGEMENT, AWESOME SERVICE ADVISORS!!!…read more This dealership is the worst I've ever dealt with, only positive thing about them is the charismatic services advisors. SHOUT OUT TO BRANDI AND GREG FOR BEING THE BEST!!! Brought my truck in for periodic maintenance, was advised to replace my brakes pads also. Upon picking up my truck my steering wheel had excessive shaking, so I immediately returned to the shop. I asked to have a different tech look at my vehicle, as well as speak with a service manger, because I suspected my wheel wasn't put back on correctly. I was informed all service managers/supervisors had already left for the day and they still gave my truck back to the same tech. The tech, Jacob R, tried to claim it was a tire balancing/tread issue and added extra weights to my front wheels. However, prior to arrival my balance was fine, plus it was just checked. After picking my truck back up it still didn't feel completely right so I took it directly to Discount Tire only asking to change my lug nuts. Discount Tires lead manager and tech informed me my front tires were counter balanced and whoever did the job was just staking weights everywhere. I called the very next business day, asking to speak with the GM, but she was still out. The next day Victor, Service Manger, called me with the GM listening in but not responding. I informed him about all the issues and he seemed concerned and helpful. Victor asked me to give one day to sort things out and promised to make things right, on top of other things. The next day Victor called me, gave me a 30 minute window to call back, I called back with in 15 mins with no answer. After three days, I reported this to Toyota Brand Management, but unfortunately Victor is also the liaison for corporate and was making notes in the system saying he called me back two other times but he hadn't. The first time Victor called me he left a voicemail, the "other two" he never left a message, so he was trying to avoid me or clearly lying because I had zero missed calls or messages from him. Three weeks after not hearing anything from Bob Tyler the Line Supervisor called me, because Brand Management opened another case, however after all this it was clear the dealership and leaderslacked integrity so I decided to just cut ties. If you have similar issues don't hesitate to asks questions; if needed report it to Toyota Brand Management for their records and so they can establish a pattern. I did all my service with Toyota, a lot with Bob Tyler, for my truck and my wife's Rav 4. To include my wife just purchasing a brand new car from Bob Tyler two weeks earlier! I understand mistakes happen, but all I asked was for my brakes to be looked over by a second technician, after everything that happened. If you think your loyalty to the brand and this company will matter to Bob Tyler or his management team they'll surely prove you wrong in due time!

One of their employees (probably the owners so had a scam going with a mechanic or Fast Lube…read more(grease monkey) on Moffett Rd. The mechanic saw me an elderly woman coming in for an oil change & break pads for front passenger breaks. They charged me over $300 & then told me I needed a new caliper. Then he called Heritage & they promised to send my part to Fast Lube. All of this after they charged my card for $250. Fast Lube said they never got the part. Heritage said they delivered it. They sent me a picture of an open box sitting in front of a closed bey door. No writing on the box to prove it was from them & nothing on the wall or bay doo saying where they took it. I called Heritage & the guy refused to refund my money fo a part he says was delivered. I have since taken my car to the dealership only to be told I did not need a new caliper as there was nothing wrong with the old one. The manager at Fast Lube said he would call the owner & get this straightened out. After numerous calls & visits to both businesses I have still not gotten my money. Apparently these people care nothing about their reputation. But then, liars never do.

Purchased a used van door for over $600. The sole good thing about it, the door was for the most…read morepart, rust free. Purchased on Ebay, Heritage provided several photo's. Either this was a bait and switch, their door photo and the Ebay description was absent reference to a Federal Express logo or any logo. Logo's once on the door, after being removed, bleed thru new paint with their outline, as the glue affects future paint coverings, unless you strip the door down to metal, re prime and apply finish coat and hardener. Had this been made known, I would have offered less on the door. Additionally the electrical switches for the window were toast. I don't as of this writing know if the lock and window actuators work...... So when I questioned the lack of disclosure, requesting a $75 credit from Heritage to Ebay, Heritage accused me of fraud. What I should have done, was look at the negative responses thru the BBB, Ebay and this site here. They appear to have some substantial problems with honesty, following thru....

I happened to be in the neighbourhood when my wife said you should stop by the Dodge dealer and see…read moreif they can take a look at that issue you're having real quick. I didn't think they would necessarily be able to help me out that quickly on a drop in basis. Well, the service tech, Jeremy, took a look and said wait just a minute. He came back and said pull right up in that lane and see Miss Bridget. I did and she said they'd help me out. Took my keys and directed me to the customer waiting area. Speaking of the customer waiting area... it is really nice. Comfortable furniture, water, coffee, snacks, etc. just some really nice touches! Anyway, I needed some directions and interrupted Miss Ashley twice who happily escorted me both times to where I needed to be! I'm not sure how ratings can be so low for this establishment. The crew is awesome! From the front of the store staff to the pit crew! I will definitely be back!

My appointment to get my service was at 7:00am this mornin,so came back to the dealership around…read more12 noon to see if my truck was ready they told me yes I got dropped off able to pay for my Truck service and he said he forgot to do my alignment so ready I got dropped off. I'm gonna get done fast for you about hour so it is two hours later and haven't even put my truck back to get alignment it still in the same spot, I'm very disappointed