I recently went into Bob Tyler Toyota looking to sell my Lexus outright and lease a new vehicle,…read moreand the entire experience was excellent. I am admittedly a bit pushy--I know exactly what I want and how I want it. The team here didn't blink an eye at that; they worked hard to figure it out and deliver exactly what I was looking for. I walked away getting an amazing amount for my Lexus and a great monthly price on my new lease. What sets this dealership apart is the authentic customer service. Dropping a large amount of money is stressful, and people naturally have their guard up. But everyone here immediately puts you at ease. It doesn't feel like a sales tactic; they are just good people who want to see you leave happy rather than just making money off of you. While I was there, I overheard the other reps talking with their customers, and every single conversation I heard was warm, genuine, and personable.
The specific team members who took care of me went completely above and beyond. Victoriah was the salesperson who helped get me into my new 4Runner. She was incredibly kind, and we had a great time chatting about personal stuff throughout the process. I watched her juggle myself and another customer who was buying a car at the same time, and even with her hands full, she remained completely attentive. A true 10 out of 10! Then there was Hayden, who worked with finance and on the floor. I only spoke with him for a little while, but he was very nice, knowledgeable and gave me real hope right off the bat that we could get a great deal together--and they delivered.
When it came time for the paperwork, Jason in finance made getting through everything quick, seamless, and thorough. He clearly let me know what the dealership offered for coverage but was never pushy about making me buy it. He was fun to joke around with, which made the final financial steps a breeze. Chris, the floor manager, was the one who made this deal happen and approved my numbers. I later found out he mentioned that while I was getting a really good deal on this lease, it was worth it because he knew he'd make a loyal customer out of me--and he was 100% right. Chris was great to talk to; we chatted a lot about business and cars. Later, when I came back to buy weatherproof mats and the retail desk wasn't open yet, Chris personally walked me to the back to make sure the parts got ordered.
To top it all off, I was briefly introduced to Mr. Tyler himself. I made sure to tell him what an amazing experience I was having, and he said that's exactly why he tries to be there every day--to ensure things are running right. As a business owner myself, I respect that commitment to his business and his employees deeply. The personal touch matters the most in these situations, and Bob Tyler Toyota nailed it. As long as I live in the area, they have a loyal customer for life. If you want a stress-free, enjoyable car-buying experience, go see this team!