Had 2 experiences with butler. First was good although It took 3 weeks and repair was never completed, just a band aid repair because of no parts to complete. Waited 3 more weeks, finally got a call that part was in, attempted to schedule repair. Called, they said they would check schedule nd get back to me. Never heard back. 3 more weeks went by, i was out of town so it was ok, but they never called to schedule the repair during the 3 weeks. Called back again to schedule repair, scheduled appt. For pick up 8 days ahead. We will see how it goes. Not impressed so far, fingers crossed. read more

Jerome was an amazing support! Extreme knowledgeable and helpful to make sure we had what we needed. Thank you!

See Jerome in parts! Very friendly and knowledgeable. I purchased an Ariens snow blower a few years ago from Jason, and the service on it was excellent as well as the initial purchase price. Would recommend! read more

I had an issue with my excavator, it went down in the middle of a job. I called the service department and they sent a road mechanic with in 4 hours he was there at the site diagnosing. I found the tech to be extremely knowledgeable and nice and helping. Within 2 hours he got my machine up and running and back to work to get the job done. They were fair priced and extremely helpful. a++ will always call them first. read more

It's a bummer to see a number of bad reviews for Butler and, while mine is not exactly a glowing review, I want to give a little insight on my experience. First of all - at least in my experience - if you're dealing with Butler it's because something you own is broken and that just sucks. When expensive power equipment breaks it's typically when you need it the most. So you're cranky walking into the door. And so is pretty much everyone else. So just realize this is a bit like going to the doctor. it's a necessary evil when things are not going well for you. Second - the service is mediocre and really depends on who you're dealing with. My experience was great in the beginning but poor in the end due to an error whereby they charged me twice for service. And I was the one that had to provide proof and GO TO THE STORE to drop the proof off. Only then were they able to figure out that they charged me for somebody else service - on top of my own. So the billing department could use a quality control review. During the research however the team was really friendly and they did apologize profusely. Third - you really can't get anyone to help you in the store. I recently went into consider a new leaf blower and stood around for 3 minutes. NOBODY came out to see what I might be standing there for. Maybe they thought I was waiting for my husband, boyfriend father etc? I definitely got that feeling... off to the dreaded Home Depot I went where I got what I needed and wanted right away. if things break I don't know that I have another choice in town...if you know of anyone please DM me. Thanks! read more

Worst experience ever! My lawn mower broke brought it here to get it fixed. The service attendant said it should be no more than a week. It took 38 days!!!!! To be fixed. That is not a typo 38 days. I had to hire a company to cut my grass because of this. I would never recommend this place for anything. If you don't mind waiting over a month to get your mower back then this is the place for you. read more

Great place to rent equipment. Have you in and out fast. Reasonable fees. Reliable.

Last month I purchased a tractor lawn bagger I had a tough time putting it on the tractor. Butler equipment gave me some instructions of what to do. But I still could not get the tubes to the deck to fit. They came out and picked up the tractor and bagger and solved the problem and delivered the tractor with the bagger with no charge to me. What other business would go that far for their customer. Many thanks to the Butler team. read more

I have bought multiple pieces of residential equipment from them over the years. Their prices are the same as the big box stores, and you get the benefit of dealing with someone who actually knows about the products that they are selling. I am writing this durring Hurricane Sandy because I am so thankful of how helpful they were today. My generator broke down yesterday and I thought I was going to have to ride out the hurricane without it. I brought them the generator and they did not have the parts in stock to fix it. They were able to locate the parts last minute and get it fixed right before the storm hit. If I am not being completely clear, they stayed open late in a hurricane to make sure I had my generator for the storm. That type of service is hard to find these days and they now have a customer for life. read more

Worst customer service ever. They won't give advice or even attempt to sell you parts. They simply want you to bring the lawn mower in. At 80 dollars an hour it is ridiculous. I talked to three different people and got different answers from each one. I like supporting a local business but frankly I hope this one fails! read more

I purchased a Husqvarna string trimmer and Snowblower from Butler's years ago, even with Home Depot right down the road, because I like to support local businesses. After having the string trimmer tuned up by Butlers it never started or ran the same after. Not sure why I felt why they would fix the snowblower any better. Reverse wasn't working. After they "fixed" it... reverse worked during two more uses and didn't work again. Butler's charged me 382.19 to tune up the snowblower and "fix" the gear shift. After speaking with Scott about the issue they failed to fix, the wiseass replied that he couldn't fix it over the phone. Newsflash Scott... you couldn't fix it when it was in your shop for 6 weeks either!!! And yes, from this point on I lost it on Scott who thought it was all a big joke. Guess my measly 1100.00 purchases and 600.00 (snowblower plus trimmer) tune-ups don't really matter to them since I'm not a landscaper. So, for anyone considering purchasing anything at Butler's, please ask yourself why on earth would you ever go there when other power equipment businesses value their customers so much more!!! read more

I dropped off a snowblower Dec 26th and didn't get it back until Feb 7th, as it took all that time to get my replacement carborater in stock. The next day I go to use it at the beginning of that insane storm and it died in 5 minutes. Took it to Sears where the warranty is still good and in 4 days I had it back working after they adjusted the carborater that Butler just installed. I will NEVER go back to Butler again. read more

Customer service has been unfriendly and unattentive. Can't fix any mowers other than the ones they stock. Find another place to have you're repairs done. read more

Recently broke a chain drive on a very expensive lawn mower. I'm mechanical inclined, but was sure I was out of my league here. With a $2 part and direction from a gentleman at the parts counter, I made the fix. A bit more to this saga, but I would only be embarrassing myself. Great customer service Butler !!!!!!! read more

This place has slowly improved to a situation of exceptional service. I will confidently recommend it to my landscaping customers and my colleagues going forward. The responsiveness and mindset of the customer service staff has noticeable improved. Management seems to have chosen to proceed in a profitable direction by listening to customer feeback, expanding their range of arborist and mowing equipment and hiring a new sales and marketing manager. read more

I recently purchased a new Ariens Snowblower. The purchase was not a normal smooth transaction as they had some odd phone issues and could not print a receipt, However, they did resolve this. Shortly after, a plastic knob on the snowblower was loose. I called Service and spoke with Anthony. This was when I learned the value of Butler. The service manager Anthony was outstanding. He phoned each day to check on the machine. He sent people to my house to check on it. Service has been phenomenal. I could not be more pleased with my choice of Butler. I highly recommend Butler as I am confident that they will stand behind the products they sell. If you are purchasing a higher end machine, Butler is a solid choice for confidence after the sale. read more

I've had my lawn mower fixed there. Unfortunately it took two separate visits to get it working. The first visit was the repair, and the second was to tune it further. I wasn't told there was going to be a follow up visit for the repair. They do good work but the customer service is lacking. I waited to be acknowledged that I was standing waiting for help, it took about 5 weeks to get my mower back and there was no communication during the 5 weeks so I was wondering the whole time what was going on, then I had to have a follow up visit. Customer communication could be greatly improved. read more

As a follow-up to my last review, I did not even need the part. As I was changing the part, I saw the problem: It turns out I had to brush clean a couple of tabs that were not retracting. So now I have a custom ordered part. I was not expecting Butler to take the part back. However the service rep did after I explained the issue and he realized what had happened. So a little better service the second time. I suggest next time do a quick google search to become familiar with the issue before going in for service. read more

I have been bringing my lawn mower(s) to Butler for almost 20 years and over the past several my snow blower as well. I generally have been pleased with them, however recently the customer service aspect has really gone down. I brought my snowblower in for repair on 12/27, and it was finished 3 weeks and 3 storms later! Further, when I called I was told, "you really shouldn't get your snowblower serviced during the winter"! It was in for a repair. What really bothers me the most is hearing, you should really have a Toro or Husquevana (which they sell) rather then the MTD which I bought at Home Depot 12 years ago! Why, cause they don't stock MTD parts! Seriously considering going somewhere else this spring. Unfortunately they're the only game in town. read more

Butlers was amazing. My husband bought an Ariens snowblower from them last March. It was used twice and properly stored. When he pulled it out of storage and started it up after checking the oil level etc the engine blew up. We took it back to Butlers and they contacted Ariens for a replacement since it has a 3 year guarantee. Ariens did not stand behind their product. Alidio at Butlers went to bat for us with Ariens but could not convince them to replace our snowblower. My husband appealed to Ariens himself and still was denied a replacement. Ariens insisted he had run the oil out which fell definitely was not true. Shame on Ariens for not standing behind their product. Butlers came to our rescue. They got us a replacement engine at cost and reassembled the snowblower and delivered it to us free of charge. Thank you Butlers for standing behind your sale when Ariens would not stand behind their product. We highly recommend Butlers Equipment. read more

I have had nothing but trouble with this repair business. I have brought three items in for repair, all three had problems afterward. They gave away TWO of my things to other customers. My snow blower has been in twice and still not working correctly. They do not seem to care. The service guy just wanted to argue with me. read more

Butler was very helpful to me in getting my small mower working again ... they serve the big guys like contractors who use huge Terex machines ... to the weekend yard guy like me ... it is a hassle if your mower breaks ... luckily I found Butler and they fixed my mower right! read more

thieves after the freak storm in October was looking for gas cans....found two at their store and was told they were $18 each......The power was out, so couldn't run a credit card- it was cash only....I said I would take them, but I had to run to the car to get some cash.....when I came back - 30 seconds later the sales guy said "Now they are $23 each." read more

I have bought a mower, trimmer, leaf blower , and hedge trimmer. All good equipment. They are the only store in the area of its kind and they most likely realize this because their customer service sucks. read more

I had the starter on my Husqvarna snow blower rebuilt by Butler. They replaced a gear that had stripped after 7 years of use. The new gear stripped after 3 uses. Their answer: quality of parts isn't what it used to be. I will never deal with them again! They are totally incompetent. read more

I had been a past customer over the years, but under previous ownership things took a turn for the worse. I had heard that they were under new management/ownership so I figured I would give them a try again. Well a big fail again. I was in the store for almost 15 mins before I was even acknowledged by a staff member. It seems they decided to locate all the sales persons desks behind closed doors and "The Great Wall Of China". The gentleman who finally said do I need any help, said he would get me a sales person because he worked in the parts department. He did take the time to answer a few questions for me while I waited for a sales person to appear. When he did, it seemed as if I was bothering him. I guess if you are not shopping for a commercial type piece of equipment they rather not waste their time with you. I will never shop at Butler's again. I voted one star because that is the minimum you can choose. I would give them minus 5 stars if you could. If you are looking for equipment, save yourself the trip, plenty of stores in the greater Hartford area. read more