Great experience with Bill! He was patient and explained everything he did to get my water softener…read moreback up and running. Highly recommended!

I highly recommend you call Bill for your water needs, equipment issues. I have horrible water…read morehere in Big Bend. I have dealt with multiple companies buying repairing water softeners and irom filters. Not anymore, from now on its Bill Mattsen. now on, its Bill Mattsen. Bill was super helpfutl on an unbiased repair vs. replace decision on my iron filter. He also pointed out my less than 2 year old water softener was not working right. I should have bought my water softener from Bill, but I didn't know of him them. Bill showed me how I can do some basic maintenance on my new iron filter to keep it purring. His hourly rate slightly more than half the cost of my Culligan service call. Bill is a small business owner, personable, he clearly knows his stuff.

Great service and fair price! We were extremely happy with…read morethe service we received. In June, we had our well pressure tank replaced, as well as an exterior faucet replaced. Everything is working well. The service was friendly, professional, and both areas were cleaned up. We will use them again.

Adding another great review for this company. Our hot water heater went out and Rod came out…read moreimmediately and assessed the situation. He explained what had happened and did a great explaining our options. Rod made sure he was able to replace our hot water heater immediately, especially since we were heading into a holiday weekend. Thanks again for the great work!

Great company to do business with. I highly recommend Guthrie and Frey…read more On time, neat and knowledgeable ​

Anthony serviced our iron filter. Excellent communication, prompt service explained our situation…read morewell. Pleasant guy!

Tom responded quickly to our call regarding a pressure tank issue…read more Immediately diagnosed the issue and replaced the tank. Excellent service, professional, answered all of our questions. Will definitely use for any future plumbing issues. Highly recommend.

These guys are pros! The pump went out on our rental property and was replaced and operating in…read moreunder 5 hours! Colin and his crew are knowledgable and highly experienced on what to do!

I have used Mattox in West Allis 3 times and have been happy with the service all three times. Mike…read morejust installed heat tape under my mobile home. I am impressed by Mike's work ethic he did a thorough job and was very informative. As long as Mattox employees people like Mike I will continue to use their services. It is not cheap to pay other professionals to do work for you, but when the job is done right it is worth it.

Mattox plumbing has been great for us. We had an issue that was happening and needed service…read more Mattox sent out a plumber, Michael, who figured out the issue, ordered the part and fixed the problem-as promised. What impressed me most is that Michael didn't just fix the issue he was called for-he found another issue and was able to fix it on the spot! He actually cared to get things done right and to see the big picture! Really appreciate Mike's effort!!!

I called this business for help regarding our well and spoke with Mr. Liebau (the owner). I was…read moretold to call him back with some pictures and information at a later time which I did. Once I called back and spoke to him the next day, he had forgotten that we spoke. He then began to berate me about why he doesn't live on his phone all day and implied that I lived on my phone. He said "he doesn't f*** off" and he needs to produce and not be on his phone all day. He was incredibly rude, terrible customer service, as someone who serves, I don't need to hear it from him. I would not recommend this business to anyone.

Terrible customer service. Business is overworked and understaffed and that is reflected in the way…read morethey treat their customers. Do not expect good communication or any timeliness around techs arriving unless you have an urgent emergency. Save your time and find someone else.

Did a great job on my hot water install. They were also my best quote…read more Dan who came to install my hot water heater also gave me lots of education not only on my water heater and how to keep it in longer lasting shape but also some of my other plumbing issues (for down the line might want to consider projects - such as my main water line not shutting off fully! Ekk) Needless to say it was a smooth process and everytime I had to call as well was very easy especially since they weren't only dealing with me but also my Dad since I don't know much about plumbing so he was calling to follow up on anything I failed to ask and they didn't seem to be bothered. They were recommended to me by my friends and I would recommend them to others.

An underfloor sanitary pipe was clogged; could not use any bathrooms in the house without overflow…read moreon the lower level. Alex and Ryan were pleasant, efficient and professional. The work areas were cleaned up well. They lived up to Milestone's motto. Quality Conscious, Customer Focused Every Job - Every Day!

I contacted Hanson Soft Water regarding a problem I am having with my water softener utilizing…read morepat@hansonsoftwater.com referenced on their website on 06/19/2025. I never received a response. I resent the email on 06/23/2025, and still not even an acknowledgement. Either the email isn't functional (although it appears to have been opened at some point) or they aren't concerned with customer service. I ended up going elsewhere.

Our well water is hard and has iron in it. Hanson had installed an iron filter and softener in the…read morehouse before we purchased it. So, whenever we have had to do maintenance on the system, we have called them for service. Their technicians are prompt, friendly and knowledgeable about the products. Recently, we felt the iron filter was not working well enough. We scheduled an appointment for Hanson to send someone over. Dustin came to check out our iron filter and determined that at 15+ years we had some hard choices to make. He walked us through our options, patiently answered my questions, and did not try and sell anything specific. We talked about replacing the water softener at the same time. He ran tests and confirmed it was in working order. We scheduled time for them to replace the iron filter. Again, Dustin and his assistant arrived on time, worked efficiently and cleaned up after themselves. He took the time to explain the whole setup to me and ensured I was comfortable with the work done. They are easy to work with and a great service-oriented company. I also love the fact they are heavily involved in the local community. Strongly recommend Hanson Soft Water for any water filtration needs. Wish more businesses were like them!