Their facility is sub-par but seems quite hygenic . The employees are very friendly and some are way more attentive than others. The owner has a very crass way of communicating, lacks people skills. They do not have a very wide variation of nair-polish colors and one particular brand they use is incredibly cheap. Your safest bet would be to choose OPI or ESSE otherwise, expect your polish to chip within a couple of days. I have yet to receive a manicure but I will agree that their pedicures are shit. This may entirely be dependent on who helps you but it definitely is not worth the 35 dollars, with or without the "leg caress". Either some of their employees do not know what they're doing or the lady whom helped me was just trying to save time by messaging my legs more so than tending to my pedicure. In addition, the pedi nail polish chipped within two days. I also still had rough callouses upon leaving the salon that definitely should've been remediated. For exactly fifty dollars (color change and pedicure) I certainly expected more. I prefer not to pay for something I can do better myself. read more

With an appointment I had to wait 20 minutes while 4 other people came in without appointments and were taken before me. Nail technician rudely speaks in Korean while working on my nails. Very rough handed. Not worth the price or wait. read more

I come here every so often when I visit Princeton and always make it a must to get a pedicure. I've had different girls do my toes but Isabel is the BEST!! She is really thorough and ALWAYS does an amazing job. I always leave happy and with pretty toe nails! I always make sure to make an appointment with her before going. I agree with many of the poor reviews - there are many girls who have cut me and just in general, do a bad job. I've only had a mani done here once and the color chipped just after a couple days. What a waste of money. I definitely recommend going elsewhere for manis. But make sure to see Isabel for your pedi needs! :) read more

my regular nail place wasn't open due to covid-19 so i tried out butterfly nails and spa and it went pretty well i got a regular set of acrylics and they looked good but TWO days after i got them done one had completely come off and i went to get it fixed and it's been abt 1 week and a half and almost all of them are off. very disappointing due to the fact that the girl charged 40 for a regular $30 set. don't recommend and i will not be returning. read more

This was by far THE WORST experience I've ever had as far as nail salons go. I asked for pink and white acrylic and ended up with this powder/dip system that looks nothing like my usual wear. All of my nails are lumpy and uneven and they proceeded to charge $55 for the service. I'll NEVER go back! read more

My sister and I walked in on a Sunday at 10am, we asked for two manicures (polish changes - as we were on a tight schedule), however, the lacklustre response we got was bewilderingly unwelcoming. We were given a curt response of, 'can you come back later', no please, thank you or even 'sorry, let me check'. When we said we did not have the time (as we were visiting from the UK and were catching a flight), we waited outside for our friend to come back and pick us up - as this took about 30 mins, four people had finished whilst we waited. Despite being enormously begrudged to go back in and ask one more time if they could squeeze us in, my sister swallowed her pride. Yet again, they were inexplicably rude. and just said 'you left', despite the fact we were clearly standing in front of the glass doors and windows outside their shop... I would highly NOT recommend this place. (as a side note - this is the first time I have ever felt compelled enough to write a review). read more

I am visiting from out of town (out of the country to be honest) and my 3,5 week old gel manicure was starting to chip. Went to Butterfly Nails on a whim and without an appointment. Got seated right away and assigbed to Sue. HORRIBLE!! Rough, almost violent handling of my hands, no talking or questions how I would like my manicure, but all commands (and I mean commands from her to me) were grunts and head nods. She did answer the phone while working on me so I know she spoke some English, but I felt the whole time like she was highly annoyed with me. My gel manicure cost $35 and I added a tip of $5 because the work was substandard and the service was terrible. Even if I lived here, wouldn't go back! read more

surprised by the negative comments. have been going here for years mostly for manis. I am always treated well and always leave satisfied. Their hours are great and the staff is very nice. NO COMPLAINTS. read more

Would give zero stars if I could. After being told they could absolutely do my gel manicure in 40 minutes since I was in a rush, I was left sitting for over 45 minutes while three different technicians started then disappeared to help other customers who came in after I had. At that point I had to leave, with just a coat of clear nail polish (no filing, no cuticle trimming, no buffing)...and was charged $19 for the gel soak off and "manicure". Terrible service. read more

Did a nice job but women in charge are rude. Asked to sit together for a Mother's Day appointment and the "head" lady refused. (Why??) at the end when paying and adding tip, I was talking to my mom about the amount and the other "head" starts telling me what the minimum tip should be after we decided (and it was a nice tip). The other ladies who worked there did a beautiful job but I will not be returning due to the rude women in charge. read more

Nail salon is very clean and classy compared to the rest in the area. Took my wife and her aunt for mini spa pedicure and they did a really nice job including a relaxing massage. Gel manicure was solid with very professional service. Very modern point of sale system with ability to pay via Apple Pay which is a plus after nail manicure. highly recommend! read more

I went to this nail salon the other day for a relaxing pedicure and some time to myself. I am currently 7 1/2 months pregnant so a pedicure sounded heavenly! The salon only had about 3 customers in it so the atmosphere was perfect. I wish I could say the same about the service. The technician asked if I wanted my nails cut down through another technician because she could not communicate with me due to a language barrier which I have no problem with. She did not seem to know how to trim them so the other technician came over and did it herself. The first technician then proceeded to file my nails which was when I actually asked if she had a manicuring license because she did not know what she was doing at all. To make a long story short she finished a mediocre pedicure and when I paid I only tipped 10% which I thought was appropriate for the service I received. Let me also say that I work in an upscale salon and spa in pa so I know a) what a good pedicure is b) appropriate tipping etiquette and c) i usually tip 20%+ on any service. After I paid while I was sitting thinking my toes were drying but the technician didn't turn the fan on I was informed by an employee that I did not tip enough!!! I was shocked at this unprofessionalism and explained that I tipped based on the service I felt I received. Instead of pleasing the customer the woman insisted I did not tip enough! So much for a relaxing pedicure.. Needless to say I would not recommend this nail salon to anyone nor will I be returning! read more

Horrible owner, customer service and atmosphere - avoid this place at all costs! Owner had me switch stations and manicurists in the middle of my manicure. Owner also chased me down yelling at me accusing me of not leaving a tip when I left 20%. I feel so sorry for the ladies working there. read more

Spent 100+ dollars on a manicure that I had to go back the next day and re-do and the lady that had to re do my nails was angry and was rough with my nail I end up with bleeding cuticles. I had the worse experience ever at butterfly nails. They are pricey and worse service read more

Clean, efficient and friendly nail salon. A basic manicure sets you back $12 (not bad at all) and has surprisingly good lasting power compared to those I've gotten at other salons. read more

Liked my pedi, but kind of pricey. They do give a nice long massage though, and the ladies are very nice.

Definitely agree with the other reviewers - best place to get a mani-pedi in the Princeton area. It is really clean and the staff are efficient and really good what they do. MUCH better that many of the other places in the town... read more

Love this nail salon. It's very CLEAN and the girls are friendly and gentle. They really take their time to do a good job. It is a little bit pricey but worth every penny. read more

I go there for pedicures every 4-5 weeks and have had a great experience with most all of the people. By far, the most amazing and lengthy foot & leg massage around this area - almost 15-20 min!!! Color choices in polish are expansive & the attention to detail is good. Always clean & hygenic with hot towels as a nice bonus. The massage chairs are a nice touch too. read more

I used to go here all the time due to the high quality pedicures and convenient location. I recently returned and it's taken a turn. Prices went up and quality down. My gel manicure is lifting after a week and cost me $35. This place is always packed and you will wait to be seen. Not worth it if your nails have to be redone so soon. By the way, the owner's very small children are generally running rampant all over the nail salon while pedicures and manicures are taking place. Steer clear unless you want to babysit too. read more

Not impressed. I've been coming here for years, and this place has really deteriorated in the last few years. Today while getting a pedicure, the technician didn't even take off all my old polish color. She also continued to look away from my foot while she was doing things so that she could argue with coworkers. read more

I went there last week to get a gel manicure which was very pricey. The problem is that less than 2 DAYS after they have all peeled off like stickers. Very dissapointed for all the money i spent there with them. I spent 90 dollars there for gel manicure pedicure and including tips. I will never go back or recomend them. read more

I needed a silk fill, but live elsewhere and wasn't sure where to go. I chose Butterfly Nails based on reviews I could find on-line. They were pleasant and efficient in terms of booking the appointment, as well as keeping the appointment on time. The salon is clean and well laid out. They were very skilled and took great care with the job they did. They clearly had a good rapport with regular customers. I left extremely happy and satisfied. This was definitely one of my top nail salon experiences. read more

My experience was almost identical to other reviewer's who got gels that lasted just a few days. I returned to have fixed and was grilled over who did the manicure, when it was done, loudly ridiculed for not remembering the name of the color, etc. Greeter made a big, loud deal out of it (after I had advised of the peeling nails discretely so other customers would not hear). What a customer service nightmare. I'll skip the details other than to say that three of my fingers were jammed in a bottle of acetone and got stuck. Had they just fixed the problem, I would have left satisfied and probably recommended the salon for their attentive customer service. Instead, I could not wait to get out of there to post my disgust via social media. read more

I've been a loyal customer here for many years, and went in today for my usual pedicure. The pedicure itself was excellent, but the service from the owner and the younger girl who runs the place was terrible. I arrived for my 2 pm appointment on time and was standing waiting to be called for my pedicure. I was rudely told to sit down, and was taken to start my pedicure at 2:25. Upon leaving, I was treated very unprofessionally and I will not be returning. I will be going to Princeton nails from now on. read more

I'm so mad I didn't read the reviews before going here they didn't do what I asked of them and I still tried being nice and leaving her the tip I wanted even though they deserved nothing and she sat their and told me in the state of nj you must tip20% like you're kidding me right !? I didn't have to tip her a damn penny for the service I received ! Never again I wouldn't recommend anyone coming here this place is so rude iv never been so angry way to ruin my mood on my birthday ! read more

I went to get a full set/with gel polish and paid $75. Two days later one of my nails just easily fell off. I went in to get it fixed and the very next day another nail popped off. Now for $75 these nails should be staying on for more than 2 days. The girls were extremely rude, not to mention the owner (WHO DID MY NAILS) was so rude when I called to complain about my second nail popping off. I will definitely never be going back and many of my friends go to this salon and are now looking to go elsewhere and I will never recommend anyone to this trashy place. They rip you off and make you pay so much money for some cheap ass work. So disgusting. Don't waste your money. You will be sorry!!!!! read more

This is a very clean salon. Rather upsacle place in Princeton. They are very professional. The only downside is if you get a pedicure and have a cracked toe nail, the girls that do pedicures can't fix it. I've been to other places where they put a gel or wrap on it to repair it. However I would still recommend. They are rather expensive but you would expect that for Princeton. read more

I had OPI gel nails done here on a Sunday afternoon. They were busy, and I had to wait-no big deal, I was the one who didn't make an appointment. By Wednesday, 1 gel was gone and 1 half peeled off. I was busy, and could not get to the salon until the following weekend to get this dealt with. By then, I just wanted them gone; I had put up with a half gel nail for days catching on everything! I understand that materials can fail, so I wasn't even mad--at least when I got there. However, after the greeter, and then the owner, put me through an inquisition about exactly WHEN I had them done, and WHO did them, and was I SURE it was just this past Sunday, and they failed by WHAT day, and what did I MEAN I didn't want them fixed but taken off--well, then I was upset! The poor technician who did the work, and had to undo it for her sins, was the only one who even said to me she was sorry! At least the removal was free. The owner put all of my fingers in straight acetone to soak, so my nails (even the ones where the gels had come off were soaked) and fingertips still are wrecked weeks later. When I had this same process done previously at another local salon, they put small pieces of acetone-soaked cotton only on the gel, doing no damage to my skin or nails, so this was a bit of a shock. The combination of hostile inquisition and rude treatment means I won't be back--the materials failure is much less of a factor than the attitude. read more

After two bad nail experience the week before, I went to Butterfly Nail to fix the mess. I had tips on from another salon that had been done horribly! Butterfly was able to take them off and redo them beautifully! The women were very professional and polite! The prices were very good. They didn't even charge me a removal fee for the old tips. Just the regular price to put the new set on. My nails look more beautiful then they have ever looked. Girls, if you're looking for a great set of acrylics go here!!!!!!!!! Thank you Butterfly Nails for being my new salon. read more

I called ahead to schedule two manis and two pedis (for a tune of $100 + tip). The owner wanted me to take a 6:30 appt., however I took a 6:00 appt., thinking we wouldn't have enough time. They rushed us out of there so quickly, even though we just sat down to dry our nails, and they obviously weren't dry!! Nancy (the owner), started turning the lights out!! She also booked the nail 'technician' I requested, for another customer!! Nancy can be VERY snotty at times-- almost like she's doing YOU a favor!! read more

I'm a local college student and i needed a new salon to keep up with my acrylic nails. Having tried a place in the local mall that I wasn't pleased with, I decided to try butterfly. Polite staff, no wait. Not a very large selection of colors to choose from. I sit down and she starts sanding my nails. She asked if I wanted them to stay as long as they were and I asked if she could cut them down slightly. She cut them so much that there is almost no point in having acrylic nails this short. In the process of sanding the acrylic, she drew blood on 5 (FIVE) fingers! She was throwing my hands all over the place as she sanded and filed and painted. The price for an acrylic fill, with no design, was outrageous. $30 is twice as much as what I pay at my usual salon and way too much to be in physical pain for an hour and a half. AN HOUR AND A HALF IS TOO LONG FOR AN ACRYLIC FILL. As nice looking of a salon as it is, they completely failed on the service I asked for and its been a day and my fingers still hurt. I'm keeping my eye out for infections and the like. Never going back. Would not recommend. read more

Not thrilled. I was recommended to Jackie by my hair stylist and decided to give her a try. I made an appt with Jackie for a gel mani/regular pedi. I came a few minutes early for my appointment and she was able to take me. However when I got there I realized they had very little color options for gel color. Only one brand (shellac) which I am not a fan of. So due to limited time I just chose an OPI color and got a regular manicure. A few minutes in to the service she said I needed to pay for everything right then, which I have never experienced and do not think is right (what happens if I want to upgrade or change a service?). And then I found out I had to tip her and another woman who would be doing my pedicure up front as well. I mentioned I had made the appointment with her only and she rudely tells me she only does nails and not pedicures, which would have been nice to know when I made the appointment. She then rushes through my manicure because a regular client of hers came in that was after me. She did not do a good job and my nails were smudged and chipped almost immediately after. Did not even bother having her fix it as I made another nail appointment to get my nails fixed for the following day. The lady who did my pedicure was OK - the pedicures are long but relaxing. overall this place is WAY overpriced for the services they provide ($15 regular manicure and $31 for a pedicure) I would not recommend this place. read more

I am not even going to rate my experience. It was horrible they took a very long time do our pedicure an hour way to long. Than my friend and I sat down to get our manicures the owner said wait one minute we sat and waited 20 minutes and nobody did our nails. It got late so we just left. Had to go to another salon to get our nails done. read more

I don't understand all the negativity about Butterfly Nails. It's my favorite nail place. Yes, there is often a wait time, but wouldn't you rather go somewhere that has a lot of people there rather than an empty place with no patrons? I always call ahead and they pencil me in. They are very patient with smudges and will re-touch without an issue. The massage chairs for pedicures are awesome! They also do a good job with eyebrow waxes. French manicures are my go-to and no matter who does it, they always give me a nice steady white line on my tips. Recommended! read more

After making an appointment, I arrived at Butterfly on time. There was no receptionist, and someone from somewhere in the busy salon yelled at me. The manager or owner was running the business while attending to a client in the middle of the room. That seemed to be the MO of the place--most of the technicians were multi-tasking, with little attention paid to the clients--even while they were working. The tech who did my pedicure turned to talk to the tech next to her as she clipped my nails. It went downhill from there. I left with a bleeding toe and nails so badly shaped that I was embarrassed. Soon after, the aggressive work on my cuticles caused the skin around one of my fingers to peel very painfully--something I have never experienced before. I will never return, and the experience was so bad that I am hesitant to try another nail salon. read more

First and last time to this nail salon. Very unpleasant experience. Rude staff as well.

Awful-just awful! I went for a gel removal and gel manicure and they DESTROYED my nails. Instead of wrapping my nails like you're supposed to do to removed the gel, they had me soak in the removal and then literally scrapped the old gel off, which ruined my nails. In addition, they started chipping in LESS THEN A WEEK. I went to a more reputable salon and they removed the gel and redid the manicure but told me that my nails were extremely week and peeling. Now I can't get gels for a while because of this place. Oh and they are extremely expensive. If you're going to spend that kind of money, go somewhere that knows what they are doing. read more

I have been here a number of times. On my most recent visit, April 2017, I chose a standard Essie nail color from their selection. I smudged the polish on one nail while under the dryer. They re-did the spot. Within 3 hours after leaving, I noticed that not only was the repaired area in bad shape, but the polish on many other fingers was coming off. I was pressed for time and thought that I would buy a bottle and make my own repairs. Could not find it in stores or online!! That is when I discovered that the color they supplied was introduced in 2007 ... and had been *discontinued* for ... how long??????? Unknown! If no one is selling it, not even on eBay closeouts, where are they getting their stock? And how diluted was the polish they put on my nails, especially since the color I was wearing did not match the color or description on any nailpolish website?? I may be back, but not without my own nail supplies. read more

One of my worst nail experiences. Went here with my mom 1 day to kill some time. She had no polish on and I had gel polish. The price sign up front said $14 for a normal manicure. Confirmed with receptionist. Perfect- we thought. They tried to up charge my mom for picking a "longer lasting" nail color & they up charged me for needing to do a gel soak off. Mom had to change her polish to not be charged- what? We never get charged for these at our regular places, or anywhere else for that matter. The manicurists were rude to us and talked to each other over our conversation. Manicurists did NOT open sanitized tools in front of us- I can only hope they were brand new. Mine actually filed my skin on each finger, resulting in multiple cuts one hand even after I pointed it out. Amateur nail painting, at best- I could've made a nicer coat myself I think. The only thing I liked was that the facility seemed clean(no nail dust anywhere) and they played relaxing music. However, I still wouldn't recommend it. read more