First, I do rely on Yelp's user reviews for guidance. To Jay Millas's credit, his customers speak…read morewell of him here so, that prompted my call. My furnace stopped working last Saturday. I really wasn't looking forward to contacting anyone for service on a weekend. Jay handled my call very fairly and professionally. He got me up and running and scheduled a tune up for a weekday. He was prompt, explained what was required and why. He and his helper performed a tune up and replaced a faulty draft regulator. His work was clean, without wasted motion and the charges itemized and seemed reasonable. I recommend you contact Millas Heating and Cooling for service if you want a similar experience. Mr. Millas is conscientious and has a good work ethic.

When I moved back to the area, I contacted Millas Heating & Cooling for furnace cleaning, which…read morethey have done twice now, and they were very good. Then I was concerned about a sound the furnace was making and scheduled an appointment but had to reschedule twice due to illness, and I have been calling back and leaving messages periodically for about 5 months and have received no call back. I even left a message that said if I had offended them in some way or if they don't want me as a customer at least let me know and still I have received no call back. This is very disappointing so have moved on to a new company.

I am rewriting my review in an effort to correct the record. Independent just did a wonderful job…read moreat a friend's house. Any negative comments I made were based on incorrect information I was given. It turns out Independent's assessment of my a/c system was accurate and their price was realistic.

requested a tune up on my mini split, my fault for forgetting about the appointment. Speed up and…read morehad to have someone else call me because he didn't have my name or number saved in any kind of way. Opened the door remotely so they could start working and left without a word. New ownership is disappointing

Never use this company! Marc the owner is unprofessional and vindictive and the way he handles a…read moredissatisfied customer is to refuse to come and fix what he did not fix correctly in the first place. He installed my boiler (improperly - he continues to insist it was done correctly but 2 heating contractors have now told me the installation was not done correctly) and 2 years later it's costing me a ridiculous amount of money to fix. No one that works for him has any idea what they are doing. I was charged $200 per hour for the technician to sit on the phone in his van with tech support for over 2 hours! For all I know I was being charged $200 per hour for that guy to talk to his girlfriend! This company has no scruples so I wouldn't put it past them! Besides, I didn't realize customers now foot the bill for on the job training! If you have money to burn use this company but money will be the only thing burning if you do - it certainly won't be your boiler!

I never have to look again for a heating and plumbing company!…read more I'm a new homeowner and finding quality people to work on my home has been challenging. I found Q's on Yelp and looked at the reviews and contacted Mark (the owner). He got back to me very quickly! When my furnace had issues they came out same day and the price didn't break my budget. Chris and Mike came out and serviced my furnace, they were professional, quick and efficient. I can't recommend them enough to everyone I know. The prices are great, the wait time wasn't bad and the quality is awesome. Now I don't have to worry about my furnace going into winter. One less worry!!

My house has been a customer for decades ( I think they started out as Ludzi Oil back in the 50's)…read moreThere service prompt, their prices competitive, and now via a state ordinance they are delivering Bio-Oil at least 5% blend. I had them install the Mitzu A/c system 5 years ago works like a charm. I had them replace a 55 year old Old tank 10 years ago too. Their services might be a tad pricey, but you kinda get what you pay for plus they are locally owned too.

My sister called McCarthy oil because she had no heat on 12/24/22, her gage said she had half tank…read moreleft. A gentleman went out and it turns out her gage was not working and she was indeed out of kerosene. I think it is unconscionable to charge $212.50 to tell someone they are out if kerosene I can understand a service amount, but $212.50??? Merry Christmas and I hope for your sake no one is ever in a bind or needs a helping hand.

Was having some problems with our central AC system. It struggled to keep up with the thermostat…read moreand was freezing up. I suspected it needed a refrigerant charge. Contacted D & V and they responded the following afternoon. They were prompt and very professional. They cleaned the outdoor unit and re-charged the system. All is good now. Very happy with their service and will use them again in the future.

Quick response time, pleasant, knowledgeable, and professional. I was delighted with the service…read moreand will definitely use D&V Mechanical again!

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

BTW installed for us a Fujitsu mini-split and also replaced our existing A/C condenser with an…read moreoutdoor heat pump condenser. We were very pleased with the work. Very good work ethic and professional. They were on time, a very nice installation, and left everything tidy and complete. We've been very pleased with the installation.

Recently purchased a heat pump from Dunklee and had them install it for air conditioning to take…read moreadvantage of the expiring rebates and tax incentives. After contract signing and deposit, no communications until I requested installation status, as it had to be done by year end. Promised installation before Christmas, then moved install up at last minute. After install, no communications for a month until I requested an invoice to file for rebates/tax incentives. I was then subjected to an confrontational, offensive phone call, ending with a hangup, stating I had to pay the bill "according to the contract". How can you pay a bill without a proper invoice? The sales person Paige has no business doing customer interaction. Installation crew was competent and efficient. Office administrative stall was very helpful. My previous experience with Dunklee installing two ductless room units was good, which is why I went back to them. Never again, and neither should you.

Customer service at Duncklee is HORRIBLE. She defends the "no show" technicians not once, but…read moretwice. This company doesn't have the decency to call the customer when they know their technicians are not keeping their appointment. They let you wait all day for nothing. When I called during the last hour they were expected to be at my home, the flippant office girl said, "They're not coming." No reason, no apology. How discourteous! I hired someone else to service my Mitsubishi and I'm glad I did. I don't have to waste my time with this disrespectful outfit. AND, if you tell the truth about a bad experience, they post your first and last name and disclose where you live on the Google reviews. I guess that's their form of retaliation. Well, the joke is on them.