Why are all BMW dealerships and their service departments crap? I will never own another BMW they…read moreare junk!!! And they don't stand behind their crappy cars that are less than 3 years old and constantly having issues can I say

Everyone I worked with was truly fantastic. First, a huge…read moreshout-out to Micheal -- he was the very first person to reach out, and from that moment on he was unbelievable to work with. Even with me being a long-distance client, he made everything easy, fast, and stress-free. He wasn't just a salesperson -- he genuinely felt like a friend. He consistently went above and beyond to make sure every one of my needs was taken care of. Any documentation, records, questions (even personal ones), he was there and had my back every step of the way. I highly recommend asking for him if you're shopping here for your next vehicle. He will make sure your experience is nothing short of amazing. Next, a big shout-out to Jared and Wade. I'm pretty sure they're both managers here, and as a manager myself, I can confidently say they run their team extremely well. Their leadership, communication, and people skills are top-tier. They make everything easy to understand and make you feel completely confident and worry-free throughout the entire process. I'm incredibly grateful for everyone I worked with. If you're looking for your next car, this is the place. I promise you -- you won't regret it.

Quinn and Melissa went ABOVE and Beyond to find exactly what I wanted and not to mention I needed…read morewithin 48 hours! They drove out of state to bring back my beautiful new Atlas. Their professionalism was second to NONE! Thank you SO Much!

Put gasoline in my diesel. destroyed the engine refuses to take responsibility. Completely terrible…read moreexperience.

ABSOLUTELY EXCELLENT! ***** 5 more stars for this dealership!! I was making a cross country move,…read moreat about 1100 miles into this 500 mile trip my transmission began to fail around 75 miles from Madison,WI, I called Zimbrick Nissan on High Crossing Blvd. I arrived at the extremely busy service department around noon and was kindly greeted by Quinton, he was very friendly and professional, and managed to get my Juke looked at quickly. My transmission needed to be replaced, they arranged for a ride to pick up a rental car. When the work was completed I flew back Madison on a Thursday, they provided a Lyft pick up at the airport. 25 miles from the dealership my car began to act up again, returned to Zimbrick and they immediately began extensive testing on the vehicle. I was in Madison at the dealership Thursday afternoon, and most of the day Friday. During this time I was provided with a Nissan Kick to drive, and Quinton, Cody and Dave the Service Manager went above and beyond to ensure I had everything I needed. They also covered the cost of my hotel! I was so impressed with the integrity, treatment and kindness that was shown to me, as well as observing the courtesy shown to the other customers by Neal, Cody and Quinton, I decided to trade my Juke in and purchased a 2026 Rogue. Dave introduced me to their salesmanBrook Green, who helped me decide on the best Rogue package and financing for me. Trevor handled the financing, all where extremely helpful, and did everything possible to get me the lowest pricing they could. I was able to drive home Saturday morning in a beautiful Nissan Rogue, thankful for the folks at Zimbrick and their efforts to make an unfortunate situation a lot easier to bear. Dave even called to make sure I arrived home safely!!!! Highly recommend Zimbrick Nissan!!!

We were out of town and had to make an appointment as I hit my mileage for our first oil change. I…read morehad completely forgotten about purchasing an oil change package and they found it for me, used the better oil - synthetic and washed the car for us! Everyone was very friendly and our car was in and out before we could decide on lunch. We didn't buy our vehicle from this location, but they treated us very well.

Three stars, easily. Maybe four, but maybe not. Allow me to explain…read more.. I was helping my son shop for a car - his was recently totaled, and in order to keep working, he needed a car asap. Legacy Auto Sales had a lot of listings for cars in his wheelhouse (price & mileage). It's about an hour drive for us, but with all those cars, we'd find SOMETHING reasonable. We met there to shop around... WELL! Upon arriving, we walked the lot together. I'd say a good one-third of the lot (maybe HALF the lot) was cars that were already sold. Many of the ones we came there to look at were sold. We talked to a nice sales guy and he explained that yeah, they sell fast. My problem was that we came all that way - the website STILL had them listed as for sale. Not cool. The owner figures he has other cars to sell that "are like those sold ones". Not cool. Update your stuff. Now, don't get me wrong - the folks here were real nice and down to earth. We found a couple options and they happily let us test drive whatever we wanted. After three rides, we realized that none of the cars we were looking at were cleaned or repaired. One absolutely reeked of smoke and...something else. Our sales guy said that they get them in from auction and put them on the lot right away. When you shop, you have to squint and pretend they're clean and fixed up, which is hard to do accurately. Had we bought a car, it would have been two weeks before it could get through their clean/fix process. That was a bit of a deal-breaker for us... we probably should have asked about that sooner before we spent hours there. Would I buy a car here? Perhaps. I think they need to get on top of their backlog of clean/fix and get ready-to-buy cars on their lot. I'm not keen on buying a promise. If I made a deal and 2 weeks later they didn't get the car up to snuff, I'da wasted my time. Others may have that luxury. My advice - call ahead to make sure the car you want is there.

So two years later and a couple of cross-half-the-country trips and the little car is doing fine…read more Of course there have been some repairs needed every once in a while, but we're still happy with the purchase and the dealership.

Friendly, knowledgeable and professional staff. Reasonable prices and they stand behind their workread more

Fraudulent, unsafe, and dishonest -- this dealer sold us a car with a rusted-out frame and per our…read moreopinion falsified DMV paperwork with a dishonest individual signing off on the vehicle inspection. Zero stars if I could. This dealership sold us a car with a rotted frame and then falsified DMV paperwork claiming it was safe. Three independent mechanics confirmed it's unsafe to drive. I have pictures from mechanics showing the damage, plus messages from the owner saying he "wouldn't sell a car in that condition" -- yet they did. When confronted, they denied even selling us the vehicle despite the signed paperwork in hand. I've filed complaints with the WI Consumer Protection Agency and currently pursuing further action with the DMV.

We started going to what was Shuppe's Auto a few years ago, as I was tired of getting fleeced at…read morethe nearby Nissan dealership (I'd go in for one issue and it would take them multiple attempts/guesses to fix), and Shuppe's had many recs for their honesty and quality of work. Since then, we have taken multiple vehicles in, for everything from basic oil changes to suspension replacements. An anecdote: there was one time one of my control arms broke while driving and I had my car towed there. They looked into the issue, and Chris called me to let me know that Nissan would probably cover this under warranty, because there had been what was almost a recall, but you had to actually experience the problem first (they wouldn't replace them preventively). I didn't know about this, and they could have just diagnosed the issue and done the repair themselves, and I would have been none the wiser. Instead, they saved me hundreds of dollars. Their work has always been reasonably priced and completed to our satisfaction. I'm glad that Aaron, who had been operating as the main mechanic as it was, purchased the business and is continuing on as Syverson Automotive. I also really like the small shop feel -- if there's a question on the work done or recommended to be done, he's right there and you can actually talk to him. The only negative: it can take a bit to get in sometimes, so give them a call a couple weeks before you might want to be scheduled, if you can.

Being new in the area I wasn't sure where to go for a mechanic. I found Shuppe's on Yelp and…read morefigured to give them a try. I was very glad I did! The receptionist was very very kind and the mechanic that worked on my car was honest and very helpful! I highly recommend taking your car to Shuppe's!

We were directed by our insurance company to have our vehicle repaired by Audi of Madison. Our…read morevehicle has been with them for 2 weeks with no movement on the repair. We have reached out 4 times to inquire on the status of the repair with no reply. Very poor customer service. Can only imagine the quality of the repair when and if completed.

I came into Zimbrick for a minor problem on my Mercedes GLC 300. The general manager, Aaron popped…read moreout of his desk and came out to the car and fixed it right away. I appreciate his quick service even though I was not a Zimbrich customer.

Great store to purchase a vehicle and also a great service department!…read moreBest dealership around. Great employees! Judy G

Thank you Travis Murray! I have been looking for a safe, reliable, and affordable used vehicle for…read moremonths, with no luck! Travis helped me find what I was looking for in less than 5 minutes! By far the smoothest car buying experience of my life! I can't thank this gentleman and Zimbrick enough! 5+Stars