Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile…read morecontinues to bill me even though service was cancelled, sigh, typical for this stupid company.

I showed up and there were MORE employees than customers - as soon as I saw that, I knew I was…read moregoing to have a GREAT experience and I did. Jason helped me and he was AMAZING. I needed a SIM replacement since mine failed (an unusual failure modality, but it does happen). Jason was VERY knowledgeable (we even talked about LTE bands, their frequencies, and 4G vs 5G on technical merits). I was expecting to pay something at the end for the above and beyond service I received and was told there was no charge. So they left me no choice but to leave this 5-star review :) If anyone from T-Mobile is looking at these, this is why I am a T-Mobile customer: People like Jason who are incredibly competent. In retrospect, I would have left a $20 tip had I thought of it at the time. PLEASE take care of people like this so they want to stay with your company.

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Good service and transparency on pricing well worth the $48 bucks I pay a month. The tablet was…read moresomething my wife wanted and got on her account for $10 a month, well worth it.

We received great service from Diwas an Ali and they got us exactly what we needed! Look forward to…read morecoming back! Highly recommend the service and this store.

From the owner: Switch today & enjoy America's largest 5G network.read more

You guys have horrible customer service, it took 2 hours to talk to an actual person & then they…read moredidn't help! I wanted to use 50 out of 580 loyalty points & they refused to do it. Even with all the points I have earned & the fact that I have done that 5 other times since I have had an account so 6 years, they are shady.. loyalty points to them don't mean sh*t. Horrible company & they lost me and I'm taking my family's accounts with me.

shoutout to alan at verizon! very helpful and was able to fix my account because different verizon…read morestore had some complications completing my order! alan is the man! alan also applied credits to my account from my other subscription i had!!

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.

I have never experienced customer service this incompetent and financially reckless in my life…read more In early November, I accidentally damaged my phone. I pay every month for device protection through T-Mobile, administered by T-Mobile and their third-party insurance provider Assurant, specifically for situations like this. What followed was a two-month nightmare of errors, contradictions, and a completely unjustified withdrawal of over $1,000 from my bank account. I filed a claim on November 9. I was told to drive to a repair location in Edmonds, only to be informed after I arrived that the repair couldn't be completed due to a clerical error on Assurant's end. No apology. No solution. Just sent home with a broken phone. Then I was told a replacement would be mailed to me. The first replacement arrived -- with a cracked screen. Yes, they sent me a damaged replacement. I had to call again, repackage it, return it, and push for expedited shipping because I actually need a working phone to function. They finally overnighted a second replacement, which thankfully worked. I transferred my data and personally handed my original damaged phone, properly packaged, to a USPS employee using their provided return label. I thought the ordeal was over. Then, without warning, without notification, without a single email, call, or letter, T-Mobile withdrew over $1,000 directly from my bank account because Assurant claimed they hadn't received my returned phone. When I called, a T-Mobile rep stayed on the line while Assurant investigated. After initially trying to gaslight me/suggest my claim number was wrong (it wasn't), the Assurant representative came back from a VERY long hold and admitted they had in fact received my device on December 17. The T-Mobile rep acknowledged the charge appeared improper. So let me be clear: they had the phone. They knew they had the phone. And they still pulled over $1,000 from my account. No notice. No attempt to contact me. Just took the money. Since then, I have yet to be refunded. I have called four separate times and spoken to four different supervisors at T-Mobile. Each one has given me slightly different information. Multiple supervisors promised I would be refunded within one to two days. That did not happen. Now I'm being told I may have to wait one to two billing cycles to get my own money back. Meanwhile, that unauthorized withdrawal disrupted other automatic payments tied to my account, creating additional financial stress. I upheld my end of the insurance agreement completely. Assurant confirmed receipt of the returned device. Yet I'm still chasing a refund for money that never should have been taken in the first place. The level of disorganization between T-Mobile and Assurant is staggering. Customers are left paying the price for their internal errors. If you're considering device protection through T-Mobile, understand that when something goes wrong, you may end up fighting for your own money -- even after doing everything correctly. This experience has been exhausting, financially harmful, and completely unacceptable. A TOTAL NIGHTMARE.

My tmobile app told me I qualified for a free phone upgrade. I went to this store and they…read moreconfirmed I qualified. Not only did they 1) steal the phone i traded in and sent in the wrong phone to tmobile, I 2) got scammed and had to end up paying full price for the phone I traded in for. I attempted to get support for this from other stores (told me i got scammed and had to get it situated by the store i did the trade in at) and multiple different staff at this store and no one helped me. Would rate 0 stars if I could. Don't go here.

Alex was great! We accidently dropped our iPhone 15 Pro, the screen was damaged. I checked out a…read morefew places and choose to bring my phone to Alex for screen replacement. He did a great job with a fair price, replaced the screen in 20 minutes, and our phone is back in normal again. I definitely would recommend him if you have a need for phone repair. Thank you Alex!!

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!

Ali was great help today.. definitely went through all the details and answered any questions…read more. would highly highly recommend coming to this branch!

Employees constantly blast their music outside at the pop up table. I live right above it…read more... Nobody needs to be playing music at max volume ABOVE an apartment complex all day, everyday. Either limit the volume to a reasonable (30%) volume or stop all together....absolutely ridiculous

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!