My car began to run low on engine oil and would not hold the 3 quarts I put in without it leaking out. After waiting for a tow for over an hour and a half in the hot sun with a phone on 9%, I remembered using By Grace for my son last year. Upon calling them the receptionist was friendly, informative, and knew exactly where I was. The friendly driver made it to me in about 30 minutes and expeditiously got my vehicle hooked up, and we were on our way to the dealership. I would recommend this company to anyone in need of a tow read more

This company is a joke and needs to be seriously evaluated by the BBB. After I wasn't given an exact time of when I was going to receive my vehicle. The tow truck driver scrapes my bumper and exhaust pipes down the trailer and on the concrete. I sent the office video evidence but all they told me is there's nothing they can do and then blocks my number without letting me speak to a manager. They tried claiming the vehicles bumper was previously damaged after sending me it attached to my car. Businesses like this should not be able to operate in America or even be considered a business. I highly advise anyone reading this to double think about allowing this company access to your vehicle. read more

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Marvin did an most excellent job! Arrived on time and was friendly and knowledgeable. Best towing experience I've ever had.

predatory towing in Predominantly black neighborhoods as well as taking parts off cars within hours of receiving

The nicest and most honest people. The kind of people you would trust with your wife and kids. Called them out of the blue when I had car trouble. Told me 40 minutes and they were 20 minutes. Victor was the guy who scooped me up. Thank you! read more

This towing company is amazing. My car needed a new alternator so I was stuck on the side of the road no power in the vehicle what so ever. I called them and they came right out and took it to the mechanic. The lady on the phone was nice as well as the gentleman who came to tow it. read more

This Guy is awesome !!!! Excellent prompt service provided and he even took the extra mile late at night into the early morning to make sure i was ok at the shade tree shop I went to to make them return good on the bad tire they sold me. Victor of BY GRACE towing was my Saving grace. I wish all that are in business would model and represent like he did for me. I will be forever grateful for the kindness he showed me in a time where i was most vulnerable. I hope in the future I may do the same for him and / or pay it forward. I know he is Blessed for what he does for others but if you able to send business his way do so, I dont recommend many but this guy does right by you!!! Thank you Vic AJ read more

You can usually tell how well a company is by their customer service, or whoever answers the phone. The lady who answered was very nasty! I thought by the name of the company that the experience would be nice but it wasn't. I decided to not move forward with them for my need read more

This company is awful!! I have not hired them nor do I have a vehicle that is being repossessed. 2 Drivers showed up at my residence in the evening and were beating on my door. They even tried to get my daughter, a child, to unlock the front door to my house. how despicable to try to trick a child. Thank god I trained her not to trust strangers!! I cannot believe that this is their standard business practice!! Don't even try to call them, they NEVER answer; they only have automated voice mail and do not respond to messages. read more