Great customer service, they weee just super nice and helpful. Needed 3 bikes for Mother's Day…read moreweekend and they came through. I've been a loyal customer of theirs since the 80s. Go help out the local businesses!

Dose not give your bike back after asking for simple tire repair intently damage bike to say that…read morethis part is broken while I asked for a simple repair told the guy to come pick up my sons bike started snooping around my garage saying oh you baught your son a electric ebike saying it goes to fast and stuff while I know wha I baught are you here to educate me and my son or come and pick up the bike with you and your 9-5 who lives in a apartment

We stopped by to see if they could fix our e bike's brake…read more Very friendly staff and very knowledgeable. Will definitely come again.

This is a brand new business in the heart of Dublin. It's across from the post office and car wash…read more So whilst your car is getting washed you can come over here and buy a new bike. Next door is the specialty wine business. I was warmly greeted by the friendly staffer, who explained some of the bikes they had for sale. It's a little spartan inside, so don't expect a lavish interior. Nevertheless they have a good assortment of inexpensive ebikes for sale. Almost all of them are the motor in the hub design. And most are $2,000 or less. Thanks for opening this specialty business in the heart of dublin. I think it will be a real asset to our community.

Amazing customer service . Will be taking my bike to him again for sure. He had a quick turnaround…read moreand was in constant communication.

I have been looking for a trustworthy local bike shop. I read reviews from a lot of local bike…read moreshops and Tom had the most consistent positive reviews. He was able to service my folding bike and now it feels and rides better than I expected. The price was very reasonable.

I needed help with switching the freehub on my wahoo KICKR V5 from shimano to sram. I called to…read moreconfirm they had the part I needed, and brought the trainer in. They were very friendly on the phone and when I walked into the store. The service depart installed the free hub and my cassette while I was waiting. That is awesome customer service! I will be using this ship to service my bicycles!

After looking over all the Bay Area bike shops for a specific Trek model, color and size, this…read morelocation was the only place that had it in stock. Upon arrival, Thomas suggested I give the bike a test ride around the block which I enthusiastically did after he sized me to the bike. The test ride was key to lock down the sale which I could not have done at other Trek dealers. Besides Thomas, the guys is the back were great and did a few adjustments to prepare the bike for it's new home. The store also has plenty of accessories. Thomas even walked out with me to insure my bike rack would handle the bike. Great guys, great place.

My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

Had a fantastic experience with Nick. Super convenient having him come right to my house, and the…read morequality of the work was top-notch. Nick was professional, on time, and clearly knew his stuff--my bike feels better than it has in years. Nick took the time to explain what they were doing and didn't try to upsell anything unnecessary. Highly recommend if you want expert service without the hassle of going to a shop!

All went great with this experience in terms of quality and value…read more Scheduling and communication was as expected and on time as well.

This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

I went in to purchase a bike today Sunday May 17th 2026. I have a healthy budget and was ready to…read morebuy. I walked in and past two young men who appeared to be employees. One was behind the cash register. Neither greeted me as they were deep in discussion about something not related to bikes. so as not to interrupt their conversation I perused the bikes for a bit. I was really looking for professional assistance so I approached the young men and again they proceeded chatting and ignored me. I became very frustrated and my wife and I left the shop. We looked to see what else was near and saw that Dublin Cyclery was near. We went there where we received excellent service from Danny (one of the owners). He explained many options including customization. I landed on a perfect bike and it will be at the factory in two weeks. I definitely plan to order through Dublin Cyclery and will be getting my customizations there in shop as well.

Robert did a great job disassembling and reassembling my Trek Boon 9 Gravel Bike for a Professional…read moreRepaint Job that was just completed last week. He did a pro build and a complete drive train clean and tuneup of the bike where it looks and rides like a brand new bike. Thanks for getting it assembled and dialed in to match the previous fit before the start of the project.

I would not recommend buying a bike here. The cashier was nice but the manager was super rude when…read moreI asked about the $75 charge for a shipping fee for a bike I bought in the store(noticed it on my receipt after I paid). Go to any other bike store like trek or Mikes bikes if you buy a bike. Other bike stores don't charge that fee(I called and asked) and the workers at these other stores actually care to please their customers. Wouldn't be surprised if this place doesn't last much longer with their bad customer service. This is my first yelp review ever. I created this account just to post this due to the rudeness I received.

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

I'm pretty sure this is the worst REI location in the Bay Area but it's the closest one to home so…read moreI keep giving it a try - and always regret it. Once again the checkout line backed up to the door until finally a second employee showed up to do her job at the register. I assume she was taking laps around the store and finally reached 10,000 steps? Anyway, the employees here seem to hide and they tend to be rude and act bothered if you interrupt their hiding and ask for help. You cannot find them at the register, on the floor, or in the dressing room. Very poorly managed store. Today's experience reminded me that I just have to deal with the drive to the Berkeley store or find another that is properly staffed with helpful employees. Two stars because it's a reasonably well-stocked store, I never have trouble parking, and the location is convenient even if the customer service is not.

Didn't use Doug's Service the first time, but kept his number for future repairs. Yesterday was the…read morefuture! Doug came out and took care of putting a new rear tire on my Eunorau Flash. He was super responsive when I reached out, on time (early, actually) when he got here, and epically knowledgeable and efficient as he worked. Doug is also generous: he offered a free tire and tube since I hadn't gotten mine yet. I ended up getting my own, but his offer showed me the kind of human he is. Doug also offered lots of advice about brakes, tires, and all things ebike related. He knows his stuff. Before he came out, I talked to a colleague of his. A competitor, if you look at it that way. Adam in Alameda said Doug is awesome. He is right. Doug is awesome. Thanks, Doug - I'll be reaching out for those new brakes soon!

Doug was excellent. He was accommodating, kind and knowledgeable. I highly recommend him and will…read morenot hesitate to use him for all my future bicycle repair needs.