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    Bye-Cyclery

    3.4 (13 reviews)
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    6 years ago

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    Jake B.

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    Jake B.

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    6 years ago

    Jack is amazing. He provided great customer service and a very fast turnaround time. My Trek bike is like new again.

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    6 years ago

    Great experience working with folks passionate about bikes!! Solid pricing and just feel like I'm talking shop with friend there.

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    People searched for Bike Repair/Maintenance 326 times last month within 15 miles of this business.

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    Superfly Wheels

    Superfly Wheels

    (88 reviews)

    My parents and I visited to purchase an e-bike using a valid Ava Community Energy rebate code. The…read moremodel we wanted was out of stock, which is common, but their reaction was not. They refused to order the bike for us in-store. Instead of simply placing the order (like any normal business), they instructed us to go home, send an email, and wait 2-3 business days just to get a response. We were treated as if our business was a burden. The staff implied this was a necessary protocol for the rebate. This is demonstrably false. We immediately drove to another local authorized dealer who also didn't have the bike in stock, but they were able to: 1. Place the order for the sold-out bike immediately in-store. 2. Redeem the rebate code on the spot. 3. Treat us with the attention a paying customer deserves. This shop created unnecessary barriers to using the rebate program, while their competitors made it seamless. The experience felt less like a standard policy and more like a reluctance to support rebate-eligible participants, especially seniors and lower-income customers who are most impacted by email-only barriers and delays. Save yourself the time and the headache. Take your business to a shop that actually wants it.

    I always come here for bike stuff, this time I asked for help to get some fenders onto my bike, and…read moreto get new pedals. Eric explained the different pedals I could get, helped me narrow down which one I want, and installed them free of charge. For the fenders, he noted down the size of my wheels and attachment points. He said he'll contact me once they get the fenders in and install them for me when I bring the bike back in. Love this place and the people, a Pleasanton staple for me.

    Mike's Bikes of Pleasanton

    Mike's Bikes of Pleasanton

    (203 reviews)

    $$$

    This is my second time going to Mike's. The first time was last year during the pandemic to have my…read morebike seat replaced. Jon did an excellent job and I was very happy to be able to take my bike on long rides, as the original factory seat was way too uncomfortable. Today, I went for some help getting a newly purchased rack mounted because I had no clue how to do it and was stressed out about it. Garrett showed me how to secure the rack, use the pin lock, mount the bike and properly strap it. He made the whole thing seem so easy and was very patient with me. The guys at this shop are very professional and really know what they're doing. Better yet, they seem passionate about cycling and helping others enjoy the sport. I definitely recommend them.

    I went in to purchase a bike today Sunday May 17th 2026. I have a healthy budget and was ready to…read morebuy. I walked in and past two young men who appeared to be employees. One was behind the cash register. Neither greeted me as they were deep in discussion about something not related to bikes. so as not to interrupt their conversation I perused the bikes for a bit. I was really looking for professional assistance so I approached the young men and again they proceeded chatting and ignored me. I became very frustrated and my wife and I left the shop. We looked to see what else was near and saw that Dublin Cyclery was near. We went there where we received excellent service from Danny (one of the owners). He explained many options including customization. I landed on a perfect bike and it will be at the factory in two weeks. I definitely plan to order through Dublin Cyclery and will be getting my customizations there in shop as well.

    REI - REI Re/supply Section

    REI

    (228 reviews)

    $$

    Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

    I'm pretty sure this is the worst REI location in the Bay Area but it's the closest one to home so…read moreI keep giving it a try - and always regret it. Once again the checkout line backed up to the door until finally a second employee showed up to do her job at the register. I assume she was taking laps around the store and finally reached 10,000 steps? Anyway, the employees here seem to hide and they tend to be rude and act bothered if you interrupt their hiding and ask for help. You cannot find them at the register, on the floor, or in the dressing room. Very poorly managed store. Today's experience reminded me that I just have to deal with the drive to the Berkeley store or find another that is properly staffed with helpful employees. Two stars because it's a reasonably well-stocked store, I never have trouble parking, and the location is convenient even if the customer service is not.

    Bye-Cyclery - bike_repair_maintenance - Updated May 2026

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