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    Trek Bicycle Alamo

    4.4 (88 reviews)
    Closed 12:00 pm - 5:00 PM

    Services - Trek Bicycle Alamo

    Bike repair and maintenance

    Trek Bicycle Alamo Photos

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    Bike

    Extremely helpful. Took my Santa Cruz mtb in for an issue with the rear derailleur. The mechanic disassembled the whole thing determined what the issue was. Explained our options and put a quote together. Spent almost an hour with us no charge. Top notch.

    Trek Allant+ 8S US Large Rage Red e-Bike.
    Matthew S.

    Recommended by a good pal, they lived way up to and beyond the billing! World class bikes and unparalleled customer service! Very highly recommended!

    No comment.
    david s.

    Trek bought Livermore cyclery. What a shame. Went in wanting to buy a gravel bike and no one wanted to help me. Maybe this place needs to work its kinks but I don't think this place is going to survive. If you have a bike shop you might want to hire a staff that knows about bikes. Good luck. Looking for a way better selection, go to R&A cycles in Walnut Creek. Expensive shop but worth. It.

    These guys really earned a 5 star review from me, since I was a pretty difficult customer. They helped me with a bike from another shop, multiple times, and they were always able to fix this previous bike quickly and effectively (they have great mechanics and service). Usually they fixed it while I waited- which is very hard to come by now. When I did need to leave it- it always surprised me how quickly they turned the repairs around. I ended up getting a new bike with them, which was an easy experience. The bike we obviously set up right. What compelled me to write the review today was that I just did my complimentary service appointment (after a few months of riding). They did a top notch tune up and cleaning (bike was filthy). And turned it around within 1 business day. At every step- these guys really went the extra mile. Thank you. -Nick

    SunRace 11-40t cassette

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    Page 1 of 3

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    Sports Basement

    Sports Basement

    4.3
    (639 reviews)
    $$

    great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

    Between friendly Grace up front at the counter to nice chat and banter with the humorous and…read morecustomer-service-oriented Mr. Young upstairs to the elder woman ( maybe in her late 60's, thick-rimmed glasses, quick wit, re-stocking clothes then scanning SKUs to get prices for me on various items ), a generally good shopping experience. Really love the store layout, not sterile, has personality to it, the variety of sports items, apparel, shoes, and was even pleasant enough with the air-conditioning and fans on. Can't give it 5 Stars, though. Would love to, but this place has more items missing price tags than Grocery Outlet! Mentioned it to a couple of the employees, one replied there are "some items" where that is true ( more than some ), and another assured me that the items I was referring to had price tags on them. Yeah, No! At least in the energy bars / nutrition / protein powders / hydration packs, etc. department. Yes, there are some stickers designating price / bar and price / box, which IS helpful, then...a row or two or three of suddenly no price tags. And look at it this way, if you're going to put in the effort to label containers with expiration dates like "5/27" ( which seems like the store did in the spirit of good customer service ), then you CAN actually make the effort to clarify to the customer what item is what price. ( Why does this seem like basic Common Sense here, and if managers are not on top of this problem, then that is on them. I spent too much time walking the aisles, trying to find pricing, asking for help to scan items, discovering more things without pricing. Fix that problem ASAP. Or install a scanner in parts of the store for customers to utilize on their own. ) Overall, check out the store. Here's another reason why: I observed (2) separate employees, one younger 20's male in the running shoe department, one latter 20's female in the ski boot department, personally attending to customers, giving their input on products, doing some old-school sales and persuasion. VERY GOOD to see that. Both had product knowledge, were hands-on, was refreshing to see. Thumbs up!

    R & A Cycles

    R & A Cycles

    4.2
    (41 reviews)

    Huge shout out to R&A needed a new crank set for my BMC road bike everywhere was gonna take a few…read moreweeks as I had a century, but they had one in stock and was able to put it on right away and walked away cheaper than it was everywhere else

    I really like the bikes this shop carries, but the service reputation unfortunately proved true…read moreduring my visit last weekend. Shoutout to Eugene for convincing me to spend my $15k somewhere else. I recently had a bike destroyed in a bike-car accident, so I went to RA planning to buy a helmet and potentially a new bike. When Eugene asked what brought me in, I told him I needed a helmet and was looking at bikes since mine had been destroyed. He laughed and asked if I was planning to just walk around wearing a helmet. After I explained the accident, he apologized. I mentioned I liked the Dogma X and said my budget was around $12-13k (I was realistically open to $15k). His response was: "That's out of your price range. Let's look at something cheaper." When I repeated that I liked the bike, he ignored it and moved on. Then he asked my bike size. I had just been professionally fitted at Innersport and was recommended a 49 frame. When I told him that, he laughed and said, "I'm sorry, but you're not a 49." When I told him I had just been fitted, he responded, "I can't imagine anyone recommending you a 49. I'm not entertaining that you're a 49." I had to pull up my fitting measurements before he reluctantly admitted I could "pass as a 49." The whole interaction was belittling and embarrassing. I've heard people describe the shop as having a "bro" culture that can feel unwelcoming, and that's exactly how this experience felt. In the end, I left without buying anything and instead went to Capdata in Concord, where I ordered a Factor Ostro VAM with SRAM Red, a helmet, and other gear. RA carries beautiful bikes, but if you're looking for respectful service, my experience suggests you may want to shop elsewhere.

    Encina Bicycle Center

    Encina Bicycle Center

    3.9
    (213 reviews)
    $$

    Two weeks ago we purchased a Trek Marlin 5 ($650) for my 13 yr old son (all of 85 lbs). After one…read moreweek, one of the pedals froze, and so I took the pedal to Encina to get it replaced. The "kid" that was working there told me I'd have to send it to Trek for the warranty. I told him that I bought it here and that I think the warranty should lie with the bike shop. He insisted it didn't. I asked him if he could just swap the pedals so my son could ride his bike that weekend. He said "no". Then he told me that those pedals are "cheap anyway". For a $650 bike? He wouldn't give me a set of pedals when I asked him to stand by the products they sell. I asked him to take one off of another bike so they can cover their warranty with Trek. He refused that too. So I said you'll never do business with me again, and I'll make sure my sons friends parents know about this too. I ended up buying $50 Crankbrothers Stamp 0 Pedals from REI and they work fantastic. I'll never do business with Encina Bikes again. Worst customer service. They just lost a 15 year customer.

    Went in to get my tires changed. While I was there they upsold me on a "tune up," which I figured…read morewas fine. Picked up the bike and went out for a ride and my chain snapped. I replaced the chain and checked the derailleurs and found they were misaligned, which wasn't an issue before I brought the bike in. I don't have much confidence in the quality of their work. I'd recommend going somewhere else.

    Trek Bicycle Alamo - bike_repair_maintenance - Updated June 2026

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