The receptionist is terrible. She is rude, condescending, unhelpful, and I could go on and on with negative words to describe this person. They installed our AC unit incorrectly in our new home and we had a year and a half worth of issues due to that. We eventually had a compressor that failed way before it should have and it turns out everything was installed incorrectly initially. They then had the gall to charge $500 for a service fee. I called up there to ask about the charges and the receptionist of course was as rude as possible. Stay as far away from this company as you can. read more

The technician was great - once she got out here. It took over two months for me, a regular customer, to get them out here to perform summer maintenance. My initial inquiry, through their website, was ignored. Then, I got an appointment by phone - weeks out - and they cancelled it the week of the appointment. The technician was great but did not have the right filter to install in our system so they have to come back... A different technician returned to install the correct filter. He was careful to explain that they had charged me too little, that the filter would be almost twice the price next year, and that this cost them $40 odd dollars. And so I have fired Byrd. I am going to find a local HVAC company that does not treat their customers as an afterthought. There are literally a hundred HVAC companies in the metro Savannah area. There is absolutely no reason to waste your time with a disorganized and unresponsive company. The owner's response on to my negative review on google was to make an untrue personal attack. You can draw your own conclusions. The owner's response below was written after the owner responded to this review on google and personally attacked me in the process. read more

My Hvac was leaking and was over 20 years old... I shopped around and they carry one of the best products and have the best pricing... I got a carrier unit and it works great... i personally would recommend them off my experience... techs were nice and on time... read more

Stupid company sends a rude repair person out, won't fix the issue and left my house. I would never use them.

As another consumer posted here, they were the first to respond to the call on a weekend. Down hill from there, really fast. Just a total rip job. They're only after your money. OK, so I have an old condenser unit still running R22, but the compressor and air handler are fairly new. The guy proceeds to tell me R22 is no longer made (which I all ready knew). He never mentioned that there are stockpiles available for roughly $269 per 5lb. can. He then proceeds to COERCE me by saying that he will only charge my system if I agree to Install a new 2.5 ton Carrier Heat pump system from him to the tune of $7000+. If I agreed to that, then he would not charge me to fill my system for $150 a pound with Freon. Wait....It gets better. I'm at work, on the phone with him and the wife is in the house and has no clue what's take place. Me: So you're telling me that you cannot charge my system unless I buy a new unit? Him: Yes, because R22 is no longer made. Me: So you do have some! How low is the unit. Him: Very low, about 3 or 4 lbs. and it's $150 a lb. ($269 / 5 lb can. You can google that.) Me: So just charge it and I'll pay you for that! Him: Well I can't guaranty how long that will last. Oh wait, I hear a leak, It has a bad leak, I can hear Freon leaking out. Me: Well were is the leak coming from? (This is where I really get screwed) Him: Well I don't know. I'm not gonna test it. We don't test older systems. That will be a $209 service charge please. I did get a written quote for that. $7159.08 for a new Carrier 2.5 ton Heat Pump system. They're really expensive now he says. Totally my fault for letting this scam artist near my house. So I just priced a 2.5 ton AirQuest heat pump system (made by quest who. Carrier) with a 14 SEER rating, Including a 15 kw, 51,000 btu backup heater coil for $2382 with free shipping. I will buy it and you can bet money Byrd's will never install or service it. If you decide to use this company, do so at your own risk! read more

It turned out that I had a complicated repair but I can't thank Byrd enough for their customer service. The parts were out of stock but given the supply problems these days, probably nothing much they could do about that. The technicians were very knowledgeable and professional. I would highly recommend Byrd. read more

We have 2 AC units that supply our home. One of them was acting up so I called on a weekend. They came out with in a couple hours of my call. The tech was polite, knowledgeable, and had our unit running in no time. The prices were absolutley fair for emergent weekend work. That night the unit quit again. They had someone out straight away the next day. I will most definatly be calling them for any of my HVAC needs. read more

We are long time Byrd patrons. Byrd H&A does our yearly spring and fall preventative maintenance. Recently we had a problem with our AC. We called Byrd and service tech Joshua was at our home within a hour. He very quickly diagnosed our issue. The next day service tech Sam was at our home and replaced the compressor. We are grateful to have such a reliable Heating and Air contractor. When you are Hot, Hot, Hot, Call Byrd!! read more

Called and talked to a pleasant young lady at the call center. However when I spoke to the on call technician he was less than enthusiastic about helping me. Granted it was in the afternoon on a Friday and I would have to pay an after hours fee ( which he made the comment over and over) I finally ended the call without having him come out. Called another company instead who was more than happy to have my business. read more

Every technician has been very nice, but every time I've called Byrd, it's taken multiple service calls to fix a single issue. They'll say it's fixed, but it's not. Two issues took three separate visits each. Another thing took two visits and I ended up having to buy the part/install it myself. Maybe that's just the nature of the business, but I have to believe there's better. read more

Worse air conditioning option in the Savannah area. They installed a new system in my sons starter home just 3.5 years ago, my son has had to call for service 3 times since new costing over $1000. Because of the cost already invested in Byrd, he elected to get an independent technician to come see why his air is not cooling. Found that his 3.5 year old Carrier coils are leaking massively. The tech does not work on Carrier, so he told he would have to use an authorized Carrier technician. Called Byrd again, and he was quoted $80 to come to his house, $120 to reverify the coils are leaking, and then $800 labor to replace the coils "Under Warranty". That would be a total of $2000 invested in a 3.5 year old system. People buy starter homes because they are establishing themselves and can't always afford this type of maintenance costs. He's borrowing money to have a new Rheem system installed for around $3000. Stay away from Bryrd and stay away from Carrier. Two TERRIBLE options. read more

Exceptional service! Came out to the house in a flash. The office staff is very knowledgeable, the lady I spoke with was friendly and troubleshooted the problem. The technician pulled up at my house. Introduced himself as Sam. He did a brief inspection of the thermostat. And proceeded to the unit outside. He was outside for about a 20 mins came back and told me what the deal was. In an hour we where cooling off! Before he left I asked him how long he had been with the company and he stated 22 years. I have dealt with all of the big name companies in savannah. And I must say Byrd heating and air conditioning is the best. From the initial call to the to the tech leaving was a great experience. Thank you Byrd heating and air conditioning. For being the best experience we r have had. We have found our permanent ac company. read more

After calling the office again and talking to the manager he sprung into action and found a valve in Marietta GA. I am very grateful because from a waiting time of 3 weeks the matter was resolved 5 days later and this weekend we won't have to sleep with temperatures in the house around 55 degrees. Again, thank you very much! read more

On call technician seemed like he didn't want to help. Although I called on a Sat, I felt like I had to beg him to come take my money. I ended up cancelling and went with Canady's. The tech found the issue in a matter of minutes. Heat restored. Byrd's need to reel this technician in. He us causing them to lose business. read more

Have had Byrd perform yearly maintenance for a few years until a few weeks ago when they came out for my summer service and we went out of town the next day for a week to return to 87 deg. temps upstairs. I had them come out to fix and when they came the technician just put a pound of ref. In and said it was too hot in attic and left. The follow up was free however I was charged $157 for the refrigerant that did nothing. It was still blowing out warm air. I wrote him a check and then was billed a couple days later???? Apparently the check was lost. Meanwhile, my AC was still running 24/7. I had insulation people come out to look to tell me it was fine. After a week and a half I had an energy audit performed and even they told me house was insulated great and when he went to do blower door test the upstairs AC kept blowing hot air out. So I was given a card for another AC co that came out that day and it took him 3 min to figure out that my heat and AC were running at same time. Bad relay switch. So needless to say a simple amp check would have found the issue, but now Im stuck with a $700 power bill. I called to cancel my yearly service and get half of my fee back and was told I would get the other half of yearly fee back, however, 3 weeks later I still have not received my money back!!!! Funny because I sent them a check and they lost it, but was billed and I paid it timely... and here I am still waiting for a simple refund check to help with the power bill I have that is 4x my normal bill!!! If I could remove the 1 star I would. read more