Very disappointing experience at the Burbank Sunglass Hut. I purchased Ray-Ban Meta glasses from…read morethe Glendale location and was told I could return them at any Sunglass Hut. I came to the Burbank location with the original receipt, packaging, and all included items. The associate, Evelyn, told me there was an issue with the lenses and refused the return. I tried to understand the reason and resolve the situation, but the interaction became uncomfortable and security was called. I was not threatening or trying to cause a scene -- I was simply trying to complete a return and understand why it was being denied. What was most frustrating is that I went back to the Glendale Sunglass Hut, where I originally purchased them, and they accepted the return without any issues. Since both locations are Sunglass Hut, I am disappointed that the experience and handling of the situation were so different. I hope management reviews how this interaction was handled because customers should feel respected when trying to resolve an issue. Evelyn really needs to be looked at this location. I have never been treated this badly.

I stopped by this Sunglasses Hut tonight while my wife was at Bath and Body Works. I came into this…read morestore to look at their Oakley collections. Vivian was very nice and greeted me when I walked in. I asked where were the Oakleys and she pointed me to them. She asked if I had any questions and I told her I was just browsing so she said to let her know if I had any questions. They didn't have a lot of Oakley sunglasses so nothing stood out to me. I also looked at their Ray Ban sunglasses but I can't wear them comfortably

Regina and Lyzz were helpful and super kind. I would definitely come back! They were very welcoming…read moreand have the BEST selection for chrome hearts eyewear

I've purchased multiple pairs of glasses from Regina. Her attention to detail and customer service…read moreare superb! I highly recommend shopping at Optica and will purchase from Regina in the future.

I'm looking for a new pair of frames and wanted to try another place outside of my optometry…read moreoffice. Such a great experience! There's plenty of free street parking around the area, especially the side streets. This little shop has a wide variety of frames to choose from - I came out with 4 options in mind and need to come back to make a final decision (although I'm tempted to get all 4 haha). I was helped by Amy who is so knowledgeable about eye wear and helped me pick frames that fit my face and that can hold my strong prescription. She's very patient and not pushy at all. They do not accept insurance but their prices are not too bad at all so definitely come check this place out and see what you can find!

This is the BEST place to get your frames and prescription glasses…read more I've been a customer since they first opened up shop! They've been my go to for sunglasses! Today they changed my scratched up lenses in my Oliver People's sunglasses. I bought them here at least a decade ago! Here's the thing, when you buy quality it lasts, and personally I tend not to loose them. If you are a spectaphile, or eyewear enthusiast, get on the mailing list, they regularly have trunk show with amazing brands that you won't find elsewhere.

I walked in with my mom on Monday and greeted by Taylor. She was super helpful and helped us choose…read more2 pairs of glasses for each one of us. It was a super easy process and she was very quick and efficient and communicated everything we needed to know while entering our info into her iPad. Now we just have to wait to get our glasses in the mail and she said they have a 30 day return or exchange policy and if anything is wrong we can go back and get it exchanged or returned. They had a 15% promotion that day if you bought 2 pairs so our glasses each became $80 which is great.

If you're going to this location, ask for Alexa!…read more From the second we walked in, she set the tone. Super welcoming, funny, and easy to vibe with. She broke everything down in a way that actually made sense, gave honest tips, and took her time helping us find the right frames. You can tell she genuinely loves what she does, and it never felt like a sales pitch. The store was spotless and the whole team was helpful, but Alexa made the experience. Warby Parker is lucky to have her. We'll absolutely be coming back for her.

I was looking for an optical shop like the independent, owner-operated shop my family and I did…read morebusiness with when I was growing up in Burbank. In other words, I wanted to feel I was in good hands. Verdugo Optical is that shop and Rita is every bit as knowledgeable and personable as the other reviews here attest. When I walked in for my second visit to Verdugo Optical, to pick up my new glasses, a man was finishing up at the front counter with Rita. He turned around and blurted out to me, "You're in good hands." I replied, "I think so." He shot back, "I know so." No argument; you'll be in the best of hands.

If you need glasses, this should be your first and last stop. Skip places like Costco Optical or…read moreAmerica's Best. Rita at Verdugo Optical is a true professional and took time to help me find frames that actually fit my face and never rushed me or tried to upsell me on things I didn't need like blue light blocker coating. I had been relying on over-the-counter readers for a while, but switching to custom glasses has been a game changer. Now everything feels sharper, almost like seeing in 3D. Turnaround time was quick, and the pricing was unmatched. Highly recommend.

I went to the store to exchange my Ray-Ban Meta AI glasses, and Jason took the time to show me…read moredifferent styles and clearly explain the differences between them. He was extremely kind, patient, and professional throughout the whole experience. I'm a long-time Ray-Ban lover, and if I purchase another pair of glasses in the future, I will definitely look for him again.

Tuesday, August 29 at 6:39 p.m, I had an extremely disappointing experience with the two male…read moreemployees working at this location. Their customer service was some of the worst I've experienced, and their overall attitude toward customers was incredibly off-putting. To start, the store was completely empty when my party and I walked in. We received a barely audible hello, and neither employee ever got up from their chairs or even looked up to properly acknowledge us. While we were looking around, another customer came in and asked about seeing the Meta glasses. The employees remained seated and told him that demos could only be done through appointments, which is completely understandable. However, neither of them made any effort to properly explain this or assist him further, even though it was obvious he didn't fully understand why he couldn't receive a demo. Considering the store was completely empty aside from us, the lack of effort to help was frustrating to witness. Overall, I think these employees seriously need to improve their attitudes and customer service skills. This review isn't even close to showing how awful this experience felt, even considering majority of it wasn't even directed to me; it was enough to make me want to write a review. As someone who exclusively wears Ray-Bans, this experience was disappointing enough that I would never recommend this specific location to anyone.

I should have left when there were not one, but two disgruntled customers in store present upon my…read moreinitial visit... (one with a lost contact prescription, one upset about getting pressured to buy frames) I wanted to support a local small business so I came here to get my lenses updated. One of the employees was helping swap lenses from a broken pair of glasses to my new frames, was unsuccessful, and damaged my brand new frames (that I purchased elsewhere and brought in) in the process. The owner was too busy pressuring me to buy new frames despite me saying over, and over, and OVER again that I don't need new frames. When I brought up the damage they caused, the store owner was indignant and said it was my own fault for authorizing them to work on it. For a simple service, I wasn't expecting such a chaotic atmosphere in the store and such rude service from the owner. It's really a shame. Edit: I had a good laugh reading all the 1 and 2 star reviews hidden just below the sight line. Dr. Kim is, by all accounts, a menace to Montrose. One good thing to come from this is I was so frustrated that I purchased my own optometry equipment and learned to adjust my own glasses. Rewarding!

Updating my review from a few years ago. I have learned to ask questions prior to payment (a good…read moretip anywhere you frequent). Today I had my annual eye exam. Very thorough and informative. I brought old frames (w/ progressives) I had purchased there, as well as another pair (of readers) I got last year. They were able to work with the old progressive frames (6 yrs ago) to get new lenses added. And for the readers, I shared they fell off after only a month last year and chipped. They molded them to fit better in my face and are replacing the lenses. I'm so very grateful for the time they took to ensure both pairs would work for me moving forward. Frames are getting more expensive (as well as lenses!); and I am appreciative of their service and support. Thank you!

I shopped here a couple of times and I had a good experience. On my first visit, I unknowingly…read morearrived close to closing time. They were so welcoming and not pushy. On my second visit, I got to explore a lot of frames that I had missed the first time. I also liked how knowledgable they are here. I felt like the selection was good. They occasionally have deals too! PARKING Parking structure (paid), street (meters mostly)

This store is nice inside, it's clean and quiet. My biggest shoutout is for Christine, the store…read moremanager, she was super helpful. I walked in and it wasn't too busy so she had the time to give me the whole run down on luxury sunglasses, like the timeless classic models, polarized vs none and differences in material. I walked in with really no clue about luxury sunglasses and I found it a bit overwhelming, bc you're spending a good amount of money so you want to make the right purchase, but there's hella options. Christine was super helpful sharing her advice and letting me try on diff pairs. The vibe in this one is waaay better than Santa Anita, it's too crowded and loud at that one. Stop by here for your next pair. Thanks Christine!

Customer service over the phone is rude called this place if they had the certain glasses in stock…read more& they referred me to call a different sunglass hut ? Whoever was in charge today is making their store lose out on money.

I stopped by this Sunglass Hut today to refill my lens cleaner bottle. They do free refill here if…read moreyou brought their len cleaners kit. This Sunglass Hut is on the second floor inside the Glendale mall. When I walked in a worker greeted me and asked if I needed any help. I told him I wanted to refill my len cleaning bottle and he told me it would take like 5 minutes. So I was looking at their Oakley sunglasses collection which they didn't have much. The guy who I gave my bottle to was busy helping another customer so the lady working the cashier refill my bottle for me. She filled it almost all the way up and also cleaned any over spill. I was very happy with the customer service here and will come back again if I'm in the area.

Andre is a pro! So skilled and careful you can bring your vintage frames to him and he will work…read morewonders. A really friendly, kind hearted talent guy. We appreciate his heart of gold as well as expertise.

TERRIBLE customer service. Very disorganized, poor communication which causes such a waste of time…read more They don't bother to ever call you back or ever notify you if you order lenses with them. So frustrating. Very rude and unsympathetic female staff member regarding my order