I stopped by this Sunglasses Hut tonight while my wife was at Bath and Body Works. I came into this…read morestore to look at their Oakley collections. Vivian was very nice and greeted me when I walked in. I asked where were the Oakleys and she pointed me to them. She asked if I had any questions and I told her I was just browsing so she said to let her know if I had any questions. They didn't have a lot of Oakley sunglasses so nothing stood out to me. I also looked at their Ray Ban sunglasses but I can't wear them comfortably

Walked into this store and asked to help with an issue i had with my proscription glasses…read more The gentleman with the Diesel Eyeglasses (sorry i can not recall his name) was super kind. Fixed my glasses at no charge. This is a 5 start review for the superb customer service he provided. Thank You for being Kind & Caring Also good multitasking skills. I will be visiting this store very soon to buy my wife a new pair of Sun Glasses

Great experience at Optica in Glendale Galleria. Regina was extremely helpful, friendly, and very…read moreknowledgeable. She took the time to explain everything and helped me find exactly what I needed. The service was excellent and the selection was great. Highly recommend this place.

I've bought from Regina before and keep coming back. Cartier prescription glasses were spot on and…read morein pristine condition, and she went above and beyond at every step. Five stars.

This is the BEST place to get your frames and prescription glasses…read more I've been a customer since they first opened up shop! They've been my go to for sunglasses! Today they changed my scratched up lenses in my Oliver People's sunglasses. I bought them here at least a decade ago! Here's the thing, when you buy quality it lasts, and personally I tend not to loose them. If you are a spectaphile, or eyewear enthusiast, get on the mailing list, they regularly have trunk show with amazing brands that you won't find elsewhere.

This is not your regular eye glass store...Nope...It's "Society of the Spectacle!" And if you want…read moreto be a member of this cool society then I urge you to trot on over and check it out! (FYI...No membership required, it's just a state of mind) I mean really, if you have to wear glasses, don't you want to make a statement? I know I do...And the frames here are the bomb! Something for everyone! Simple yet stylish and some colorful ones with bling! The boutique itself is located on York Avenue in Highland Park and looks like a cute little house. When you walk in you are greeted by the sister's, Kate & Amy, Gwen, and the adorable Gabby. If they do not have a pair you like in stock they will go out of their way to see if it's available. I bought a beautiful pair of French Frames here that were bothering my nose so they added little metal tabs to make them fit better. And recently they looked crooked so they tweaked them for me:) Yes, the frames are a bit pricey but I have compared the prices to Costco & at my eye doctor's office and it's really not that big of a difference. I would rather spend a few extra bucks for their amazing service and more fashionable frames. Your glasses here will always be treated with love when you need them to be fixed! *Bring your eye glass prescription with you if you plan on having them fill it. *You can purchase your frames here, have the lenses put in or take them some where else if you prefer. *Many designer brands *Street Parking

If you're going to this location, ask for Alexa!…read more From the second we walked in, she set the tone. Super welcoming, funny, and easy to vibe with. She broke everything down in a way that actually made sense, gave honest tips, and took her time helping us find the right frames. You can tell she genuinely loves what she does, and it never felt like a sales pitch. The store was spotless and the whole team was helpful, but Alexa made the experience. Warby Parker is lucky to have her. We'll absolutely be coming back for her.

I walked in with my mom on Monday and greeted by Taylor. She was super helpful and helped us choose…read more2 pairs of glasses for each one of us. It was a super easy process and she was very quick and efficient and communicated everything we needed to know while entering our info into her iPad. Now we just have to wait to get our glasses in the mail and she said they have a 30 day return or exchange policy and if anything is wrong we can go back and get it exchanged or returned. They had a 15% promotion that day if you bought 2 pairs so our glasses each became $80 which is great.

If you need glasses, this should be your first and last stop. Skip places like Costco Optical or…read moreAmerica's Best. Rita at Verdugo Optical is a true professional and took time to help me find frames that actually fit my face and never rushed me or tried to upsell me on things I didn't need like blue light blocker coating. I had been relying on over-the-counter readers for a while, but switching to custom glasses has been a game changer. Now everything feels sharper, almost like seeing in 3D. Turnaround time was quick, and the pricing was unmatched. Highly recommend.

Rita is absolutely amazing. I was going to send my frames to one of those stupid online lens…read moreexchange places and they were a horrific nightmare. Rita's prices are great. She returns the frames quickly and offers an extremely time generous satisfaction guarantee. She really cares about you, your vision, your eyewear and your happiness. Can't say enough great things. I drive 30 minutes out of my way because she's the only one I trust.

It should be a 5 star rating for sure!! I had to come here because my AI Meta glasses are not…read moreworking . I had called first before I came and I talked to James and he told me to come in to see if he can help and reboot my glasses. He helped me for over an hour and did everything he could to try to get my glasses paired. He was very professional and helpful. The best customer service ever and no complaints on my end. After I was helped James showed me the news A$ap Rocky Ray-bans they I will come back to get. He should be all colors and different size frames. They have all types of glasses and it very nice inside the store. They of course have good reasonable prices and value at Ray-Ban!! I suggest you come here for your purchases or questions!! -Marshay D.

Dunno why the rating is not five stars. The level of service is phenomenal and extremely attentive…read more Yes, they were sold out of the glasses my husband wanted - but they walked him through how to make the purchase online once they came back in stock. I ordered my sunglasses with no issues and when I came to pick them up, they remembered me and it was all easy peasy. Wait time was normal, of course depending on their foot traffic, and I didn't feel rushed at any point during our time. And I didn't catch his name, but the gentleman who looks like Jude Law's long lost son is BRILLIANT. That's the high level of service you want from this location, surrounded by luxury stores, treating everyone with respect regardless of what the customer is dressed like. Worth the schlep and worth avoiding the local Sunglass Hut.

Contacted Montrose Optometry for an "object stuck in eye" emergency. Not only did they take me…read moreimmediately, they put me at ease. SHANDRA at the front desk was professional, smart and helpful. DR. LIN removed the object, examined eye, prescribed eye drops & stated that my eye would heal within 10 days. She was correct, eye healed. Grateful for Dr. Lin! While waiting for me my husband shopped the huge variety of glasses and found several pairs he liked. The location was super easy access, the reception area was warm, clean and welcoming. Exceptional experience, we will be back. NOTE: Based on the low star drawn-out reviews, here's my takeaway: We were never upsold on anything, overcharged for anything, our insurance coverage was accepted and we would not expect any free service or returns. Two reviews had multiple previous "bad experiences?"..So why go back? Expired warranties are not valid, and office staff are highly trained to ID manufacturing defects as opposed to breakage by other sources.

I should have left when there were not one, but two disgruntled customers in store present upon my…read moreinitial visit... (one with a lost contact prescription, one upset about getting pressured to buy frames) I wanted to support a local small business so I came here to get my lenses updated. One of the employees was helping swap lenses from a broken pair of glasses to my new frames, was unsuccessful, and damaged my brand new frames (that I purchased elsewhere and brought in) in the process. The owner was too busy pressuring me to buy new frames despite me saying over, and over, and OVER again that I don't need new frames. When I brought up the damage they caused, the store owner was indignant and said it was my own fault for authorizing them to work on it. For a simple service, I wasn't expecting such a chaotic atmosphere in the store and such rude service from the owner. It's really a shame. Edit: I had a good laugh reading all the 1 and 2 star reviews hidden just below the sight line. Dr. Kim is, by all accounts, a menace to Montrose. One good thing to come from this is I was so frustrated that I purchased my own optometry equipment and learned to adjust my own glasses. Rewarding!

I shopped here a couple of times and I had a good experience. On my first visit, I unknowingly…read morearrived close to closing time. They were so welcoming and not pushy. On my second visit, I got to explore a lot of frames that I had missed the first time. I also liked how knowledgable they are here. I felt like the selection was good. They occasionally have deals too! PARKING Parking structure (paid), street (meters mostly)

I walked in here solely to browse and see if it was worth it investing in some everyday glasses…read more Christina greeted me with a smile and pulled a few things for me to try and I walked out with a dream pair that I didn't know i was looking for. She was amazingly welcoming, even sharing her personal favorites with me. Since i've worn them daily and will be returning in the future! I highly recommend! :)

I came here to do a return, and I was greeted by Zoey, who was super nice...and took care of my…read morereturn, and then helped me order a new pair of oakley's. She made sure that my order was placed, and followed up with me once it was ready for the in-store pick up. Great customer service experience, a good oakley collection in-store and more online. but my shopping experience was great, and i would come back again~!

I stopped by this Sunglass Hut today to refill my lens cleaner bottle. They do free refill here if…read moreyou brought their len cleaners kit. This Sunglass Hut is on the second floor inside the Glendale mall. When I walked in a worker greeted me and asked if I needed any help. I told him I wanted to refill my len cleaning bottle and he told me it would take like 5 minutes. So I was looking at their Oakley sunglasses collection which they didn't have much. The guy who I gave my bottle to was busy helping another customer so the lady working the cashier refill my bottle for me. She filled it almost all the way up and also cleaned any over spill. I was very happy with the customer service here and will come back again if I'm in the area.

Andre is a pro! So skilled and careful you can bring your vintage frames to him and he will work…read morewonders. A really friendly, kind hearted talent guy. We appreciate his heart of gold as well as expertise.

TERRIBLE customer service. Very disorganized, poor communication which causes such a waste of time…read more They don't bother to ever call you back or ever notify you if you order lenses with them. So frustrating. Very rude and unsympathetic female staff member regarding my order